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All Journal Jurnal Ekonomi Pembangunan Agrovigor: Jurnal Agroekoteknologi AKSIOMA: Jurnal Program Studi Pendidikan Matematika AKSIOMA FIKRI : Jurnal Kajian Agama, Sosial dan Budaya Bunda Edu-Midwifery Journal (BEMJ) AGRINESIA: Jurnal Ilmiah Agribisnis Sang Pencerah: Jurnal Ilmiah Universitas Muhammadiyah Buton Special and Inclusive Education Journal (SPECIAL) Jurnal Ilmiah ASET EMTEKA: Jurnal Pendidikan Matematika Komunika: Jurnal Ilmu Komunikasi Jurnal Ilmiah Kesehatan Masyarakat Dinamika Kesehatan: Jurnal Kebidanan dan Keperawatan Jakiyah : Jurnal Ilmiah Umum dan Kesehatan Aisyiyah JURNAL KESEHATAN IBU DAN ANAK (KIA) Nightingale: Journal of Nursing Prosiding Seminar Nasional Ekonomi dan Bisnis Universitas Ma Chung Kultura: Jurnal Ilmu Sosial dan Humaniora JOTTER Aspirasi : Publikasi Hasil Pengabdian dan Kegiatan Masyarakat JEBD Mahira: Journal of Arabic Studies & Teaching Jurnal Pengabdian Kepada Masyarakat Al-Amin Journal of Society Counseling Pemberdayaan Masyarakat: Jurnal Aksi Sosial LITERA: Jurnal Ilmiah Multidisiplin Midwifery And Complementary Care Jurnal Pengabdian Kepada Masyarakat: Dimastika SEMANIS
Dwi Rahmawati
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Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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Journal : Jurnal Ilmiah ASET

 1 
Analisis Model Sistem Antrian pada BRI cabang STIKES Karya Husada Semarang Dwi Rahmawati; Tri Bodroastuti
Jurnal Ilmiah Aset Vol 15 No 2 (2013): Jurnal ASET Volume 15 No 2
Publisher : STIE Widya Manggala

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Abstract

Queuing is an important part of operational management. It can be found either in manufacture sector or service sector. Queuing is persons or goods which are in the line waiting for the services and they will leave the line after being serviced. The purpose of this research was to analyze the queuing system applied in giving better services for the customers. It was done by calculating the total number of customers and the total average of serviced customers in a period of time, and optimizing the number of tellers that were working. Based on the research result it showed that the queuing model applied by BRI Bank in STIKES Karya Husada Semarang was Multi Channel- Single Phase Model. This model was applied through queuing discipline principle which was First Come – First Serve ( FCFS). The average time of a customer in queuing was 0.07 hour/person, and the average time spent by the customer was 0.15 hour/person. The average number of customers was two persons and the expected average number of customers was three persons. There was an addition of teller from one to two. They were working optimally. From the calculation result, it showed that by having two tellers, BRI Bank could give the better service in which the average time of the customer in queuing was 0.0002 hour /person. And the average time spent by the customer was 0.080 hour/person. The number of customer was one person, and the expected number of customer was two persons.
Co-Authors Abdullah, Angela Apriliany Abi Dermawan Ach. Khoirul Ikhwan Adib Azka Najib Adinda Aprilia Damayanti Ahmad Waqik Ainur Rosikhoh Aji Fajar Suryo Antoro Aminatul Muthia Ahla ANA PURWATI Arifin Syamsul Aurora Oktaviani putri Hidayat Candra, Begyhana Aulia Putri Dedy Juaniadi Destiana Destiana, Destiana Diane Marlin Donny Setyawan Dwi ASTUTI Eko Purwanto Elsa Mayorah Eneng Metin Nuraeni Febi Nur Utari Frani Mariana Gita Pawana Gunawan Tanuwidjaja Gustini Berianti Hermawan Husna Puteri P Ika Avrilina Haryono Ira Vahlia jannati, zhila Jasrial Jesika Dela Maharani Jihan Khali Jufri Yandes Jumrotul Nur Aisah Katharina Sandra Lisya Kurnia Endah Riana Laila Mufidatul Amrina Laras Ayu Andini Lismawati lusi yulia citra Martiasih Eva Hanifa Masyrofie Ahmad Farhan Mei Luwane Yosri Meirani Harsasi Mentari Puspadini Mohammad Anwar Muhamad Uli Nuha Muhammad Abrar Panigoro Muhammad Chaidir Muhammad Faqih Mubarok Muhammad Khoirul Ikhsan Muhammad Rizaldi muhtarom Nadia Putri Stevanie Niki Astria Novidha, Donna Harriya Nur Ikhwanudin Nur Linda Susilawati Nurhayati, Syafiqoh Nurul Hidayah NURUL HIDAYAT Okta Dede Alvionita Putri Dewi Anggraini Rafiq Ramdan Syukur Rahmad Bustanul Anwar Rahmat Budiman Retno Purwani Setyaningrum Ridha Azka Raga Rina Agustina Rosidin samsul arifin Sarkiah Sempurna Ningdia, Ratna Siti Fatmawati Siti Latipah Siti Muasomah Siti Nadiah Sonya Putri Amalia Sopiah, Sopi Sri Handayani Suryati Suryati Syarif Fadillah Tri Bodroastuti Tutus Setiawan Ummu Fitrothul Umul Farikha Aprilia Wiradharma, Gunawan Yashar Arifandya Ramadhan Yenni Sukmawati Yulia Viani Nogo Tukan Yunarto, Atung