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All Journal Jurnal Ekonomi : Journal of Economic Journal of Economics, Business, & Accountancy Ventura Jurnal Pangan dan Agroindustri IJHCM (International Journal of Human Capital Management) Journal of Business and Behavioural Entrepreneurship Jurnal Pengabdian Masyarakat AbdiMas Aktualita Manajemen EQIEN - JURNAL EKONOMI DAN BISNIS YUME : Journal of Management Journal of Humanities and Social Studies JURNAL LENTERA BISNIS Journal of Research in Business, Economics, and Education Jurnal Komunitas: Jurnal Pengabidian Kepada Masyarakat JOURNAL OF BUSINESS AND ECONOMICS RESEARCH (JBE) Journal of Environment and Management Jurnal Pengabdian kepada Masyarakat Jurnal Ekonomi Bisnis, Manajemen dan Akuntansi (JEBMA) International Journal of Economy, Education and Entrepreneurship (IJE3) Jurnal USAHA Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan International Journal of Management Science and Information Technology (IJMSIT) IDEAS: Journal of Management & Technology Journal of Innovation Research and Knowledge CEMERLANG :Jurnal Manajemen dan Ekonomi Bisnis International Journal of Health and Pharmaceutical (IJHP) Indonesia Accounting Research Journal Innovative: Journal Of Social Science Research Maeswara: Jurnal Riset Ilmu Manajemen dan Kewirausahaan Journal of Innovative and Creativity Jurnal Ekonomi, Manajemen, Akuntansi JCRIM (Journal of Current Research In Multidisciplinary)
Elistia, Elistia
Universitas Esa Unggul
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The Influence of Customer Brand Engagement on Brand Loyalty Through Brand Trust Lutfiah, Azizatul; Elistia, Elistia
Journal of Current Research In Multidisciplinary Vol. 4 No. 1 (2026): JCRIM (Journal of Current Research In Multidisciplinary)
Publisher : Yayasan Gema Bina Nusantara

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Abstract

In an era of increasingly fierce business competition, brand loyalty is a crucial factor for the sustainability and success of the company. Brand loyalty can strengthen market position due to consumer trust and engagement. This study aims to analyze the effect of customer brand engagement on brand loyalty through the role of brand trust as a mediating and moderating variable. This research uses a quantitative approach with descriptive causality method. The population in this study are consumers who already know and have bought Cimory milk products who live in Jabodetabek. The sampling method uses non-probability sampling with purposive sampling technique. The sample criteria for this study are age ranging from 17 years - 50 years with the number of samples processed as many as 149 respondents who are consumers of Cimory products in the Jabodetabek area. Data were collected through online questionnaires and analyzed using Structural Equation Model Partial Least Square. The results showed that customer brand engagement has an influence on brand trust and brand loyalty. However, although there is a relationship between customer brand engagement and brand trust, brand trust does not support the moderation of the relationship between customer brand engagement and brand loyalty. This suggests that brand trust is not always the key factor in linking brand loyalty with customer brand engagement, and there may be other factors that are more influential in the process. Therefore, marketing strategies should include a more holistic approach that not only relies on brand trust, but also includes other elements such as customer experience, product quality, and innovation. This research provides insights for companies to focus more on strategies to increase customer engagement to strengthen brand loyalty, and highlights the importance of nurturing customer trust to strengthen the relationship between brand engagement and long-term loyalty.
Co-Authors - Sumardianto Afif, Ahmad Sururi Ajeng Sekar Pratiwi Amalia, Lia Andini, Elsa Mariska Annisa Azzahra Aprillia, Fenny Aprillia, Sherly Astuty, Widya Ayu Larasati Chrisafi, Astrid Danes Jaya Negara Emerellia Septiani, Resty Fachmi Tamzil Fatimah, Umi Fenny Aprillia Fransiska Deodora Gilang Pratama Harahap, Arman Hery Widijanto Hikmawati, Elok Intan Dwi Asmarani Jovita Nathania Khairul Anwar Lia Amalia LIA AMALIA Lorenza, Gita Lutfiah, Azizatul Mahadewi, Erlina Puspitaloka Maharani, Novera K. Meria, Lista Mitsalina Tantri Mokodaser, Livia Prisillia Muda, Cut Alia Keumala Muniroh, Muniroh Nadia Agustini Nur Safitri Nurlinda, R.A. Nurmawaty, Dwi Primasatria Edastama, Primasatria Purwana E.S., Dedi Putra Maulana Putra Maulana Putri Ilma Nurannida Putri Ronitawati Rd. Tuty Sariwulan Resty Emerellia Septiani Ridhuan, Syamsu Rizan, Muhammad Rohmatin, Sartika Dwi Rojuaniah Rojuaniah Romadhon Romadhon Salomon, Sam Septia Rosdyaningrum Setiati, Ritta Sholekhatun Nisa Siti Badriyah Siti Mariam Sri Rosmalina Soejono Sudarmika, Dina Syahzuni, Barlia Annis Tia Pratiwi TRESIA KRISTIANA Tria Saras Pertiwi Usep Suhud Viatiningsih, Wiwik Vitria Melani, Vitria Yustianto, Dylan Ahya