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The Influence of Transformational Leadership and Work Conflict on Employee Performance and Change Management in Hospitality Companies Andini, Elsa Mariska; Elistia, Elistia
International Journal of Management Science and Information Technology Vol. 5 No. 2 (2025): July - December 2025
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijmsit.v5i2.5950

Abstract

The hospitality industry in Indonesia faces intense competition and rapid changes in business environments, requiring effective leadership to sustain employee performance and support successful change management. The suboptimal implementation of transformational leadership and the presence of work conflict have the potential to decrease productivity and hinder organizational adaptability. This study aims to analyze the influence of transformational leadership and work conflict on employee performance and change management, as well as examine the moderating role of transformational leadership in the relationship between work conflict and employee performance. This research employed a quantitative approach using a survey method by distributing questionnaires to 160 employees of Ascott Group Jakarta. Data were analyzed using Structural Equation Modeling–Partial Least Square (SEM-PLS). The findings indicate that transformational leadership has a significant positive effect on employee performance and change management, while work conflict negatively influences employee performance. Moreover, transformational leadership can weaken the negative impact of work conflict on employee performance. This study provides practical implications for hotel management in optimizing transformational leadership to enhance performance, manage conflict, and support successful organizational change.
Pengaruh Perceived Quality, Brand Image Terhadap Brand Loyalty Dimediasi Oleh Brand Trust Pada Produk Tas Lokal Putri Ilma Nurannida; Elistia Elistia
Journal of Innovative and Creativity Vol. 5 No. 3 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i3.3625

Abstract

Produk tas di Indonesia mengalami pertumbuhan yang signifikan di tengah tingkat persaingan tas merek lokal. Oleh karena itu upaya dalam mempertahankan loyalitas merek tas lokal, maka diperlukan studi lebih lanjut. Studi ini bertujuan untuk menganalisis dampak perceived quality, brand image, dan brand trust terhadap brand loyalty baik secara langsung maupun tidak langsung yang di mediasi oleh brand trust, terhadap produk tas lokal di Jakarta. Penelitian ini menggunakan metode kuantitatif kausalitas melalui teknik purposive sampling, dan memperoleh 190 orang responden yang telah membeli produk tas merek Jims Honey. Teknik analisis data yang digunakan adalah Structural Equation Modeling Partial Least Square (SEM-PLS). Temuan penelitian ini menunjukan bahwa perceived quality dan brand image berpengaruh untuk meningkatkan brand trust. Selanjutnya, brand loyalty dapat ditingkatkan oleh perceived quality dan brand trust, akan tetapi brand image belum mampu berdampak terhadap brand loyalty. Namun demikian brand trust mampu menjadi mediasi pengaruh antara brand image dan brand loyalty, akan tetapi tidak dengan mediasi brand trust terhadap hubungan perceived quality dan brand loyalty. Hasil penelitian ini menyarankan untuk pemasar produk tas lokal pentingnya meningkatkan nilai kualitas dari produk, citra merek, sehingga memperkuat kepercayaan dan kesetiaan terhadap tas merek Jims Honey.
Pengaruh Perceived Price dan Product Quality terhadap Repurchase Intention dimediasi oleh Customer Satisfaction Produk Kosmetik Lokal Annisa Azzahra; Elistia Elistia
Journal of Innovative and Creativity Vol. 5 No. 3 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i3.4799

Abstract

Persaingan industri kosmetik lokal saat ini memiliki peningkatan yang sangat pesat, hal ini ditunjukkan dengan tingginya permintaan pasar yang besar. Repurchase intention merupakan salah satu faktor penting untuk menjaga keberlangsungan pada industri kosmetik. Penelitian ini bertujuan untuk menganalisis pengaruh perceived price dan product quality terhadap repurchase intention, baik secara langsung serta dimediasi oleh customer satisfaction terhadap produk kosmetik lokal di Indonesia. Penelitian ini menggunakan metode kuantitatif kausalitas dengan teknik purposive sampling yang menghasilkan 190 responden pengguna kosmetik lokal di Jakarta. Teknik analisis data pada penelitian ini menggunakan Structural Equation Modeling Partial Least Square (SEM-PLS). Temuan penelitian ini menunjukkan bahwa perceived price dan product quality berpengaruh positif terhadap repurchase intention dan customer satisfaction. Lebih lanjut, customer satisfaction juga terbukti dapat menjadi mediator yang berpengaruh positif antara hubungan perceived price dan product quality terhadap repurchase intention. Penelitian ini menyarankan untuk pelaku industri kosmetik lokal untuk memperhatikan strategi penetapan harga dan menjaga kualitas secara konsisten untuk meningkatkan kepuasan dan minat pembelian ulang pada konsumen. Kontribusi dari penelitian ini terletak pada pemahaman menyeluruh mengenai bagaimana persepsi harga, kualitas produk dan kepuasan konsumen memengaruhi niat pembelian ulang, sehingga dapat dimanfaatkan oleh pelaku industri kosmetik lokal dalam merumuskan strategi pemasaran yang tepat sasaran.
The Role of Social Media in Digital Marketing Communication For Healthy Behaviour Puspitaloka Mahadewi, Erlina; Chrisafi, Astrid; Setiati, Ritta; Nurmawaty, Dwi; Elistia, Elistia; Sudarmika, Dina; Salomon, Sam
International Journal of Health and Pharmaceutical (IJHP) Vol. 6 No. 1 (2026): February 2026
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijhp.v6i1.557

Abstract

The aim of this research is to analyze the communication challenges in the Social Media in Digital Marketing Communication (DMC) era, and understanding generation millenial  for healthy digital behaviour. This research is a literature review. Data collection using documentation from Google Scholar. Data analysis using Systematic Literature Review (SLR). Communication challenges in the current digital era, especially in interacting with generation Millenial, is a very wide expansion of the communication field through various digital platforms, such as social media, instant messaging, and online content. Generation Millenial (GM) has unique characteristics that influence the way they communicate, such as a preference for short messages, images and videos that are effective in conveying messages. Understanding and adapting your communication style to them is important for building strong and effective relationships. In addition, it must be acknowledged that generation millenial has a high level of technological awareness, which can raise privacy and security issues that must be managed wisely in an effort to establish successful communication with this generation.
Digital Marketing Strategies for Healthy Behaviour in Communities and Society Puspitaloka Mahadewi, Erlina; Elistia, Elistia; Larasati, Ayu; Sudarmika, Dina; Salomon, Sam; Harahap, Arman
International Journal of Health and Pharmaceutical (IJHP) Vol. 6 No. 1 (2026): February 2026
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijhp.v6i1.558

Abstract

This study aims to appraise the effectiveness of health creation through social media in encouraging healthy actions among adolescents in the health community. The discussion covers two main aspects the urgency of health creation through social media for these adolescents, the effectiveness, and challenges faced in its perpetration. The urgency of health creation through social media is grounded on the high use of digital platforms among adolescents, making it a implicit tool for propagating health information. Social media allows presto and wide access to educational content, improves health knowledge, and encourages active participation by adolescents in maintaining their health. The study results indicate that health creation through social media is effective in adding health knowledge and motivating changes in healthy hygiene actions. still, several challenges need to be addressed, similar as the spread of inaccurate information, limited access and digital knowledge, and issues of sequestration and data security within the community. The study concludes that despite these challenges, social media has great eventuality as an effective health creation tool for adolescents with applicable digital marketing. Applicable strategies are demanded to address these challenges, including digital knowledge education and the development of regulations to insure information delicacy. farther exploration is recommended to explore the combination of social media with face-to-face interventions, to enhance the effectiveness and strategies of health creation in healthy life actions.