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All Journal Explore: Jurnal Sistem Informasi dan Telematika (Telekomunikasi, Multimedia dan Informatika) Jurnal Wiyata : Penelitian Sains dan Kesehatan JITTER (Jurnal Ilmiah Teknologi Informasi Terapan) Jurnal Manajemen Informasi dan Administrasi Kesehatan JURNAL PENDIDIKAN TAMBUSAI Hearty : Jurnal Kesehatan Masyarakat Jurnal Manajemen Informasi Kesehatan Indonesia (JMIKI) Jurnal Bidang Ilmu Kesehatan Indonesian of Health Information Management Journal (INOHIM) Health Sciences and Pharmacy Journal EDUTEC : Journal of Education And Technology Jurnal Ilmiah Manusia dan Kesehatan Jurnal Ilmiah Perekam dan Informasi Kesehatan Imelda (JIPIKI) BERNAS: Jurnal Pengabdian Kepada Masyarakat Jurnal Inovasi Penelitian Jurnal Ilmiah JKA (Jurnal Kesehatan Aeromedika) JOURNAL OF COMMUNITY MEDICINE AND PUBLIC HEALTH RESEARCH Jurnal Health Sains Akrab Juara : Jurnal Ilmu-ilmu Sosial JURPIKAT (Jurnal Pengabdian Kepada Masyarakat) Jurnal Kesehatan Tambusai J-REMI : Jurnal Rekam Medik dan Informasi Kesehatan Jurnal Ilmiah Wahana Pendidikan Archives of The Medicine and Case Reports Arkus Interdisciplinary Social Studies Jurnal Ilmiah Kesehatan Masyarakat Jurnal Sains dan Teknologi Sehat Rakyat: Jurnal Kesehatan Masyarakat Journal of Innovation Research and Knowledge Journal of Comprehensive Science Jurnal Rekam Medik & Manajemen Informasi Kesehatan (RAMMIK) Media Bina Ilmiah Cerdika: Jurnal Ilmiah Indonesia Journal of Educational Innovation and Public Health Jurnal An-Najat: Jurnal Ilmu Farmasi dan Kesehatan Mutiara: Multidiciplinary Scientifict Journal Jurnal Umum Pengabdian Masyarakat (JUPEMAS) Jurnal Infokes (Informasi Kesehatan) Jurnal Ilmiah Ekonomi dan Manajemen Medic Nutricia : Jurnal Ilmu Kesehatan Vitamedica: Jurnal Rumpun Kesehatan Umum JURNAL HUKUM STAATRECHTS JURNAL RUMPUN MANAJEMEN DAN EKONOMI Vitalitas Medis : Jurnal Kesehatan Dan Kedokteran Inovasi Kesehatan Global Quantum Wellness : Jurnal Ilmu Kesehatan Vitamin: Jurnal Ilmu Kesehatan Umum Obat: Jurnal Riset Ilmu Farmasi dan Kesehatan
Dina Sonia
Universitas Esa Unggul
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Web-Based Information System of BPJS Patient Referral Letter in UPT Puskesmas Gumuruh Shabita Safhira; Wilda Indriyani; Dina Sonia
EDUTEC : Journal of Education And Technology Vol. 5 No. 2 (2022): March 2022
Publisher : STAI Miftahul Ula Nganjuk

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29062/edu.v5i3.243

Abstract

In fact there are still some of factors that for the referral late, as the occurence of, obstructed labor the difficulty of the decision-making process related to the economic aspect and transportation costs, and the aspect of geographic and availability of infrastructure hospital. This study attempts to analyze the supporters and the barrier covering input and process in the referral system patients BPJS at UPT Puskesmas Gumuruh. A method of made in this study is the method field, a method of literature and method of development systems which is waterfall. The result showed that the lack of facilities and services at UPT Puskesmas Gumuruh still experienced limited supplies and unsatisfactory.The referral online at health facilities first degree is expected to ease patients to obtain, referral letter there is one problem in registration and making. Therefore, the authors designed a web-based BPJS patient referral letter information system to make it easier for patients to obtain hospital services tailored to competence, distance, and capacity according to patient needs. The puskesmas, health offices and BPJS Health need to work together to disseminate information regarding the referral system and pay attention to the provision of drugs and health facilities to maximize the implementation of the referral system.
Analysis Of Electronic Medical Records Implementation Using The Pieces Method At Balaraja Regional Hospital Melani Aulia Mufida; Puteri Fannya; Dina Sonia; Daniel Happy Putra
Interdisciplinary Social Studies Vol. 4 No. 4 (2025): Regular Issue: July-September 2025
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/iss.v4i4.914

Abstract

The advancement of information technology in the healthcare sector encourages hospitals to adopt Electronic Medical Records (EMR) systems to improve efficiency, accuracy, and service quality. This study aims to analyze the implementation of EMR at Balaraja Regional Public Hospital (RSUD Balaraja) using the PIECES framework (Performance, Information, Economy, Control, Efficiency, and Service). A descriptive qualitative method was employed, with data collected through observations and indepth interviews involving seven informants from the medical records unit. The results show that in terms of performance, the EMR system is responsive and supports staff tasks, although integration between systems remains a challenge. From the information aspect, the system is considered accurate and accessible, yet lacks automated data validation. Economically, the EMR system has improved resource efficiency and reduced long-term operational costs. In terms of control, data security is well managed through personal user accounts and system backups. The efficiency aspect reflects faster workflows and reduced manual processes. From the service perspective, the system enhances user satisfaction and convenience, though occasional technical issues still occur. This study recommends improving system integration and conducting continuous training to optimize EMR implementation at RSUD Balaraja.
Tinjauan kepuasan pasien BPJS pada pelayanan rawat jalan RS Bhakti Mulia Pangesti, Wulan Aprilia; Sonia, Dina; Putra, Daniel Happy; Yulia, Noor
Health Sciences and Pharmacy Journal Vol. 9 No. 3 (2025)
Publisher : STIKes Surya Global Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32504/hspj.v9i3.1306

Abstract

Kepuasan pasien merupakan indikator penting dalam menilai mutu pelayanan kesehatan dan memiliki peran besar dalam membentuk kepercayaan masyarakat terhadap rumah sakit. Pasien BPJS di Indonesia merupakan kelompok terbesar pada layanan rawat jalan, sehingga beban pelayanan di loket pendaftaran menjadi sangat tinggi. Kondisi ini sering menimbulkan berbagai kendala seperti waktu tunggu yang panjang, keterbatasan fasilitas fisik, serta ketidakkonsistenan pelayanan, yang pada akhirnya dapat menurunkan tingkat kepuasan pasien. Masalah ini menjadi serius karena layanan pendaftaran merupakan titik kontak pertama pasien dengan rumah sakit dan sangat menentukan pengalaman serta persepsi mereka terhadap kualitas pelayanan secara keseluruhan. Penelitian ini bertujuan untuk mengevaluasi tingkat kepuasan pasien BPJS terhadap pelayanan pendaftaran rawat jalan di Rumah Sakit Bhakti Mulia. Penelitian ini menggunakan metode deskriptif kuantitatif dengan sampel sebanyak 82 pasien BPJS rawat jalan yang dipilih secara acak. Pengukuran kepuasan dilakukan melalui lima dimensi mutu pelayanan, yaitu tangible, reliability, responsiveness, assurance, dan empathy. Hasil penelitian menunjukkan tingkat kepuasan yang bervariasi: tangible (28%), reliability (70,7%), responsiveness (68,3%), assurance (53,7%), dan empathy (52,4%). Secara keseluruhan, hanya 53,7% pasien yang merasa puas, sedangkan 46,3% menyatakan tidak puas. Tingkat kepuasan ini masih jauh di bawah standar pelayanan minimal rumah sakit (?90%) yang ditetapkan oleh Kementerian Kesehatan, sehingga menunjukkan adanya kesenjangan kualitas pelayanan yang perlu segera diperbaiki. Berdasarkan temuan tersebut, Rumah Sakit Bhakti Mulia disarankan untuk meningkatkan mutu pelayanan, terutama pada aspek fasilitas fisik di area pendaftaran seperti kebersihan, ketersediaan kursi tunggu, dan kondisi ruang tunggu agar kenyamanan dan kepuasan pasien dapat meningkat.
PENGARUH KETEPATAN WAKTU DAN KEMUDAHAN PENGGUNAAN APLIKASI ACCESS BY KAI TERHADAP KEPUASAN PENUMPANG KAI DI STASIUN RANCAEKEK Dina Sonia; Dea Restika
JURNAL ILMIAH EKONOMI DAN MANAJEMEN Vol. 4 No. 1 (2026): Januari
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jiem.v4i1.8503

Abstract

This study aims to examine the effect of punctuality and ease of use of the Access by KAI application on passenger satisfaction of KAI Commuterline Bandung Raya Daop 2 at Rancaekek Station. Issues related to train delays and technical problems in using the Access by KAI application are suspected to affect passenger satisfaction. This research employs a quantitative approach using a survey method by distributing questionnaires to passengers who use the Access by KAI application. The independent variables in this study are punctuality and ease of use of the application, while the dependent variable is passenger satisfaction. Data analysis was conducted using validity tests, reliability tests, multiple linear regression analysis, and hypothesis testing. The results indicate that punctuality and ease of use of the Access by KAI application have a significant effect on passenger satisfaction, both simultaneously and partially.
Co-Authors Abda Abda Abdussalaam, Falaah Adinda Mentari Nursya’bani Agung Martin Agustin, Cahyadi Agustin, Rosalia Ahmad Rizky Ai Ainun Nur’aeni Aini Nuroctaviani Aldi Rizki Irawan Aldo Rizky Mahendra Alfiah Nurripdah Alif Kurnia Putri Amalia Dwi Astari Amanda, Rizkia Anggraini Agustin Anisa Nurjulaeni Annisa Azzahra, Annisa Armila Astiyana Triadi Ayulia Maulinabila Bangga Agung Satrya Brigita Natalia Br Surbakti Budiantono Budiantono Budiantono, Budiantono Cahyadi Agustin Chika Putri Nur Adila Danang Nugroho Dang Kusnandi Daniel Happy Putra Daniel Happy Putra Dea Restika Derry Jamaludin Devina Lulu Nursilmi Dewi, Puja Sintia Dewi, Sisilia Kartika Dina Nur Haliza Diva Sabina Dyah Melisa Setianingrum Eka Rahmasari Elis Putri Mulyani Elta Miliana Emy Wardatunisa Endah Wardani Eresha, Widya Ervina Permata Satia Erwinto , Fransiskus Fajar Ramdhani Gumilar Fanny Nuraininabilah Fannya, Puteri Fannya, Putery Farid, Zaki Much Fatimatuzzahra, Joevancha Livancha Febriyani, Madinah Fernando, Nauvaldy Rayhan Fiqih Nurhidayah Firly Oktavia Lestari Firmansyah, Muhamad Ruslan Fitria, Lailatul Fitriana Nur Hasanah Fitrianingsih, Wulandari Fitriyanti , Nuriyah Galuh Patricia Arda Tama Gin-gin gina yuliany Gita Sugiarti Gita, Elsa Chandra Halimah, Sitti Haliza, Dina Nur Hasni Nurul Tazkiyah Hikmah Ramadhanti I made Dharma Farellio Indawati, Laela Intan Nurhadiyati Nugraha Intan Suciani Iqbal, Muhammad Fuad Ismi Suci Oktavia Az Ivonia Kenahin Bahi Januar Agung Saputera Karolina, Caren Kusnandi, Dang Kusuma, Muhammad Akmal Lailia, Siti Afkarina Lestari, Firly Oktavia Lilis Nurindah Sari Maeimunah, Siti Magdalena, Selvy Manullang, Febe Cristiani Maria Catherina Palar Maufirah, Fitria Nur Maulana, Panji Maulanasari, Devi Maulinabila, Ayulia Mega Fibrinsari Priyaningrum Melani Aulia Mufida Mia Assariyanti Miliana, Elta Mochamad Ladi Maulana Muhamad Ruslan Firmansyah Muhamad Sadikin Muhammad Rifki Aulia Ramadan Muniroh, Muniroh Muvira, Muhammad Yusuf N Aal Siti Alawiah Nabilah Khairunisa Nanda Aula Rumana Nauvaldy Rayhan Fernando Nicki Nugrahaningtyas Novia Nurhikmah Sari Nugraha, Intan Nurhadiyati Nuraininabilah, Fanny Nur’aeni, Ai Ainun Nur’aini, Nur’aini Nurfadila, Riski Aisah Nurhadi, Muhammad Nurhayatun , Susi Nurindah Sari, Lilis Nurmeryalvika Nurmeryalvika Nuroctaviani, Aini Nurripdah, Alfiah Nursilmi, Devina Lulu Nuryani, Sinta Nur’aeni, Ai Ainun Nur’aini Nur’aini Nur’aini, Nur’aini Nusamina Pulungan Palar, Maria Catherina Pangesti, Wulan Aprilia Panji Maulana Permata Satia, Ervina Pipih Mulyadi Prasetyo, Muhammad Jefri Puja Sintia Dewi Putri Nurindahsari Putri Okiyanti PUTRI WAHYUNI Putri, Antonia Venta Nathaniela Rahelia Putri Rani Wulandari Rani Wulandari Rani Yulistianingsih Resti Andani Rezal, Muhammad Rifki Aulia Ramadan, Muhammad Rindiani Junianti Rini Suwartika Kusumadiarti Rizal Fauzi Rizal Fauzi Rosita, Annida Ulfiar Sabina, Diva Salma Riyadhul Jannah Salomo, Titus Santy Christinawati Satriyo Satriyo Satriyo Satriyo Septiani, Sundari Sevilla, Flavia Shabita Safhira Shabita Safhira Shafa Aulia Ananda Hermanto Sinta Nuryani Siswati Siswati Siswati Siswati Siswati Siswati Siswati Siti Rahmawati Handayani Sofi Romando Putri Sri Mulya Suciani, Intan Suciyanti Suciyanti Sundari Septiani Surya Dhama, Ananda Meilana Susanti, Dhina Ayu Syach, Choirul Anam Syahrul Dwi Ramadhani Syarif, Hilwa Syarifah, Winda Nabila Tania Nirmala Tarisa Maharani Tazkia Ghalliya Salsabilla Tia Ivany Viatiningsih, Wiwik Widjaja, Lily Wilda Indriyani Yuda Syahidin Yulia, Noor Yuniar, Ananda Eka Alya Zaki Much Farid