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All Journal Jurnal Keperawatan Soedirman (The Soedirman Journal of Nursing) Jurnal Keperawatan Padjadjaran JURNAL WACANA KESEHATAN JURNAL KESEHATAN INDRA HUSADA Jurnal Keperawatan Komprehensif (Comprehensive Nursing Journal) International Journal of Nursing and Health Services (IJNHS) Jurnal Kesehatan Al-Irsyad Jurnal Ilmiah Keperawatan Jurnal Ilmu Kesehatan Bhakti Husada: Health Sciences Journal Media Karya Kesehatan Jurnal Kesehatan Jurnal Kesehatan Panrita Husada Jurnal Ilmiah Permas: Jurnal Ilmiah STIKES Kendal Abdimas Galuh : Jurnal Pengabdian Kepada Masyarakat Santika : Jurnal Ilmiah Sains dan Teknologi BIMIKI (Berkala Ilmiah Mahasiswa Ilmu Keperawatan Indonesia) Indonesian Journal of Global Health research Cendekia Medika : Jurnal Stikes Al-Ma`arif Baturaja Journal of Midwifery Care Journal of Nursing Practice and Education Journal of Health Research Science Jurnal Kesehatan Kusuma Husada Jurnal Keperawatan BSI Jurnal Kebidanan dan Keperawatan Aisyiyah JHeS (Journal of Health Studies) Jurnal Keperawatan 'Aisyiyah Jurnal Keperawatan Media Informasi Research Horizon Jurnal Health Society Jurnal Kesehatan Medical-Surgical Journal of Nursing Research
Budhiana, Johan
Sekolah Tinggi Ilmu Kesehatan Sukabumi
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Journal : Jurnal Ilmiah Keperawatan

 1 
Analysis of Patient Satisfaction with the Quality of Health Services at the Baros Health Center, Sukabumi City Dewi, Siti Rismawati; Budhiana, Johan; Amalia, Enung Tati
Jurnal Ilmiah Keperawatan STIKES Hang Tuah Surabaya Vol 19 No 1 (2024): March Edition
Publisher : Sekolah Tinggi Ilmu Kesehatan Hang Tuah Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30643/jiksht.v19i1.293

Abstract

Introduction: The development of science and technology has made people more selective in choosing quality health facilities to get the best service and achieve high satisfaction. Objectives: The study aimed to analyze patient satisfaction with the quality of health services at the Baros Health Center, Sukabumi City—methods: This type of descriptive research. The population is patients who visit the Baros Health Center with a sample of 248 people. The sampling technique is proportional random sampling and accidental sampling. Methods of data collection using a questionnaire. Methods of data analysis using IPA, KANO, and IPA-KANO Integrity.  Results: The results showed that health services are considered very important (4.67), the performance of health services is very good (4.22), and there is still a gap (-0.45). Priority indicators that must be improved are in the aspect of the ability of health workers to prioritize immediate action, the ability of health workers to prioritize immediate action, while the good priority indicators are the aspects of indicators that are already good the aspects of cleanliness and comfort of the examination room. examination room, the CSI value is 0.78, which is in the satisfied category.  Conclusions: It is hoped that the Baros Health Center will conduct periodic satisfaction surveys to evaluate a service provided to create quality services so that patient satisfaction will be higher.
Analysis of Patient Satisfaction with the Quality of Health Services at the Baros Health Center, Sukabumi City Dewi, Siti Rismawati; Budhiana, Johan; Amalia, Enung Tati
Jurnal Ilmiah Keperawatan STIKES Hang Tuah Surabaya Vol 19 No 1 (2024): March Edition
Publisher : Sekolah Tinggi Ilmu Kesehatan Hang Tuah Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30643/jiksht.v19i1.293

Abstract

Introduction: The development of science and technology has made people more selective in choosing quality health facilities to get the best service and achieve high satisfaction. Objectives: The study aimed to analyze patient satisfaction with the quality of health services at the Baros Health Center, Sukabumi City—methods: This type of descriptive research. The population is patients who visit the Baros Health Center with a sample of 248 people. The sampling technique is proportional random sampling and accidental sampling. Methods of data collection using a questionnaire. Methods of data analysis using IPA, KANO, and IPA-KANO Integrity.  Results: The results showed that health services are considered very important (4.67), the performance of health services is very good (4.22), and there is still a gap (-0.45). Priority indicators that must be improved are in the aspect of the ability of health workers to prioritize immediate action, the ability of health workers to prioritize immediate action, while the good priority indicators are the aspects of indicators that are already good the aspects of cleanliness and comfort of the examination room. examination room, the CSI value is 0.78, which is in the satisfied category.  Conclusions: It is hoped that the Baros Health Center will conduct periodic satisfaction surveys to evaluate a service provided to create quality services so that patient satisfaction will be higher.
Co-Authors Abdul Rahman La Ede Agustina, Fanny Dwi Agustina, Marina Pra Alin Elitian Amalia, Enung Tati Amalia, Ilmy Nurul Amelia, Regina Arsyi, Dila Nurul Asmarawanti Asmarawanti Asriani Dwi Hindriana Nuraeniah Aulia, Tia Isma Deasy Dwi Yulianti Dedi Wahyudin Destiana, Marisa Baland Dewi, Siti Rismawati Dian Puspitasari Firdaus Dila Nurul Arsyi Elengoe, Asita Endi Sugandi Erna Safariyah Fadillah, Nabila Marsha Fatmala, Syiva Dwi Fatmala, Syiva Dwi Fitri Yuliawati, Fitri Fitri, Khoerun Nisa Fitri Ghulam Ahmad Hasibuan, Sofyan Hadi Huda, Akhmad Ida Ida Ida Ida, Ida Indah Dwiya Ningrum Inten Herlianti Anugrah Iyam Mariam Iyam Mariam Iyam Mariam Iyam Mariam Iyam Mariam Khoerun Nisa Fitri Fitri Kusumah, Rani Indriani La Ede, Abdul Rahman Lely Wahyuniar Lia Novianty Lia Novianty Lia Novianty Lia Noviyanti Lisdyani, Kristi Mamlukah Mamlukah Maria Yulianti Maria Yulianti, Maria Ma’sum, Muhammadden Alwatuni Melinda, Fera Muhammad Idzharrusman Nabila Budiarti Nida Rahayu Nisa Fajriah Nur Syazana Umar Nurani, Meilani Dwi Nurhali, Muhammad Ramli Nurliani, Nira Nurul Halimah Nurul Novtiana Sabilah Nurvita Trianasari Permana, Iwan Purnairawan, Yosep Rani Fitriani Arifin, Rani Fitriani Ratiningsih, Ratiningsih Ratnawati, Neng Erni Resfani Fatimah Restu Meyda, Nandita Retno Wulan, Dwi Rima Novianti Utami Robi Marta Dipura Rosliana Dewi Ryan Taufik Hidayat Said, Mohamed Saefulaman Mohamed Salsadila Aulinia Sanjaya, Waqid Santhna Letchmi Panduragan Siti Yoanny Putri Nurhalisa Sri Janatri Suci Rahayu Suherman, Reni Susilawati, Susilawati Tarwiyah, Ika Taufik Mu`zizat Nugroho Taufik Mu`zizat Nugroho Teten Tresnawan Thahira Nasagi Rosa Affandi Tinta Elita Mutiara Putri Wahida, Astri Zeini Waliyu, Rakanda Putra Waluya, Ady Waqid Sanjaya Wildan Suheri Woro Rahmanishati Yohan Frans Unmehopa Zeini Wahida, Astri