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All Journal Jurnal Siasat Bisnis MATRIK: JURNAL MANAJEMEN, STRATEGI BISNIS, DAN KEWIRAUSAHAAN Jurnal Manajemen Bisnis JAM : Jurnal Aplikasi Manajemen Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal JPM17: Jurnal Pengabdian Masyarakat Jurnal Manajemen Teori dan Terapan MIX : Jurnal Ilmiah Manajemen DeReMa (Development Research of Management) Jurnal Manajemen Jurnal Manajemen dan Kewirausahaan (JMDK) E-Dimas: Jurnal Pengabdian kepada Masyarakat Jurnal Bisnis, Manajemen, dan Informatika Jurnal Penelitian Pendidikan IPA (JPPIPA) Journal of Economic, Bussines and Accounting (COSTING) Primanomics : Jurnal Ekonomi & Bisnis Jurnal Abadimas Adi Buana JOURNAL OF SCIENCE AND SOCIAL RESEARCH JURNAL MANAJEMEN BISNIS Jurnal Bisnis dan Kewirausahaan Jurnal Teknologi dan Manajemen Industri International Journal of Economics, Business and Accounting Research (IJEBAR) Jurnal Manajemen Bisnis dan Kewirausahaan Jurnal Leverage, Engagement, Empowerment of Community (LeECOM) Community Engagement and Emergence Journal (CEEJ) Jurnal Performa : Jurnal Manajemen dan Start-up Bisnis Devotion: Journal of Research and Community Service Jurnal Locus Penelitian dan Pengabdian BISMA (Bisnis dan Manajemen) Jurnal Kreativitas dan Inovasi (Jurnal Kreanova) Jurnal Indonesia Sosial Teknologi Jurnal Abdimas Sosek (Jurnal Pengabdian dan Pembardayaan Masyarakat) Jurnal Pengabdian Barelang Konsumen & Konsumsi: Jurnal Manajemen (KKJM) International Journal of Review Management Business and Entrepreneurship Jurnal Manajemen Pendidikan Islam
Febry, Timotius
Universitas Ciputra
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Analyzing the impact of TQM, service quality, and market orientation on customer satisfaction in state-owned banks Indonesia Arundini, Nabila Kaulika; Sutrisno, Timotius FCW
Jurnal Manajemen Bisnis dan Kewirausahaan Vol 7 No 6 (2023): Jurnal Manajemen Bisnis dan Kewirausahaan
Publisher : Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jmbk.v7i6.25769

Abstract

The economic environment has significantly changed, necessitating quality improvements to achieve the organization’s competitive advantage. A notable progress involves the creation and execution of a quality management system, utilizing the Total Quality Management (TQM) principle to address forthcoming consumer requirements. This paper explores the impact of TQM, service quality, and market orientation effects customer satisfaction in East Java’s state-owned banking sector. The researchers collected empirical data from 199 respondents who were employees of state-owned banks in East Java. In this research, we utilized PLS-SEM analysis to investigate the connections between the variables. The results indicate a positive effect between TQM and service quality, market orientation, and customer satisfaction. Moreover, there is a positive association between service quality, market orientation, and customer satisfaction. According to this study, state-owned banks in East Java should focus on implementing TQM, improving service quality, and developing a market orientation to enhance customer satisfaction. By practicing effective TQM, continuously improving service quality, and adapting responsive marketing strategies, state-owned banks can improve customer satisfaction and strengthen their position in the highly competitive banking sector. Lingkungan ekonomi telah mengalami perubahan besar dan perlunya melakukan peningkatan kualitas untuk mencapai keunggulan kompetitif organisasi. Salah satu perkembangan tersebut melibatkan pengembangan dan penerapan sistem manajemen mutu dengan menerapkan konsep Total Quality Management (TQM) guna memenuhi kebutuhan konsumen di masa mendatang. Penelitian ini bertujuan untuk mengeksplorasi pengaruh antara TQM, service quality, dan market orientation terhadap korelasi customer satisfaction di sektor perbankan BUMN Jawa Timur. Peneliti mengumpulkan data empiris dari 199 responden yang merupakan pegawai bank BUMN di Jawa Timur. Dalam penelitian ini, peneliti menggunakan analisis faktor konfirmatori untuk menguji reliabilitas dan validitas konfigurasi, sedangkan hubungan antar variabel diperiksa melalui Partial Least Square. Penelitian ini membuktikan bahwa TQM berhubungan positif dengan Service Quality, Market Orientation, dan Customer Satisfaction. Service Quality dan Market Orientation juga berhubungan secara positif dengan Customer Satisfaction. Menurut penelitian ini, perbankan BUMN di Jawa Timur perlu mendapat perhatian serius untuk menerapkan TQM, meningkatkan kualitas layanan dan mengembangkan orientasi pasar untuk meningkatkan kepuasan nasabah. Dengan menerapkan praktik TQM yang efektif, terus meningkatkan kualitas layanan, dan merespons perubahan strategi pemasaran, perbankan BUMN dapat meningkatkan kepuasan nasabah dan memperkuat posisinya di tengah sektor perbankan yang sangat kompetitif.
Daring, Pembelajaran, Perencanaan Anggraini, Lya Dewi; Dewi, Yuli Kartika; Sutrisno, Timotius Febry Christian Wahyu
Jurnal Pengabdian Barelang Vol 3 No 03 (2021): Jurnal Pengabdian Barelang Vol 3 No 3 2021
Publisher : LPPM Universitas Putera Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33884/jpb.v3i03.3681

Abstract

Pelaksanaan pembelajaran daring memerlukan persiapan dan perencanaan yang lebih rumit dan melibatkan pengaturan waktu yang tepat dan ketat serta bantuan pengetahuan dan kemampuan memanfaatkan berbagai teknologi berbasis internet. Pelatihan penyusunan rencana pembelajaran daring oleh para guru SMA Kalam Kudus Surabaya bertujuan untuk memudahkan penggabungan antara pembelajaran sinkronis dan asinkronis berbasis learning management system yaitu Google Classroom dengan berbagai situs pembelajaran daring yang interaktif, seperti Kahoot, PearDeck, Mentimeter, PollEv, dan Padlet. Penyusunan modul dapat meningkatkan engagement siswa SMA secara sinkronis, dengan metode seperti game dengan membangkitkan adrenalin dan keinginan berkompetisi, sehingga siswa akan lebih merasa tertantang untuk mendapatkan reward sekaligus secara alamiah saling mendukung. Kegiatan asinkronis dapat direncanakan dengan melibatkan lingkungan tempat tinggal siswa masing-masing. Dengan memanfaatkan benda-benda fisik, orang, dan lingkungan terdekat, awareness dan kreativitas dalam pembelajaran formal sebagai bagian dari kehidupan nyata dapat lebih memberikan dampak positif. Para guru tidak merasa tergantung lagi dari gedung dan fasilitas sekolah yang terbatas sehingga pembelajaran akan jauh lebih menyenangkan dan dapat dinikmati selama masa pandemi ini.
Pembelajaran Pengelolaan Pemasok Berbasis Online pada Buruh Migran Indonesia di Singapura Sutrisno, Timotius Febry Christian Wahyu; Sigilipu, Diana Margaret; Audrey, Evelyn
Jurnal Leverage, Engagement, Empowerment of Community (LeECOM) Vol. 5 No. 2 (2023): Jurnal Leverage, Engagement, Empowerment of Community (LeECOM)
Publisher : Universitas Ciputra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/leecom.v5i2.3691

Abstract

Pembelajaran menjadi suatu kegiatan bagi peserta didik dengan pendidik melalui sumber pembelajaran pada suatu lingkungan atau kondisi. Pendidik dan peserta didik merupakan dua entitas yang memiliki hubungan berkesinambungan dan tidak dapat dipisahkan. Di mana keduanya memiliki interaksi yang saling berkelanjutan sehingga menghasilkan proses pembelajaran intelektual yang signifikan. Pengabdian ini dilakukan dengan metode pendekatan experiential learning. Target dari pengabdian ini memberikan pengajaran dan ilmu kepada buruh migran Indonesia yang berada di Singapura. Motif dari kebanyakan Tenaga Kerja Indonesia ini adalah karena adanya kendala ekonomi, terutama pada wanita yang sudah membangun keluarga. Alasan-alasan yang mendorong wanita untuk merantau karena dari daerah asal mereka tidak banyak mengalami perubahan terutama untukmeningkatkan kondisi ekonomi keluarga. Hasil kegiatan ini dinilai telah berkontribusi dalam memberikan edukasi dan wawasan baru bagi ibu-ibu yang bekerja di luar negeri dalam mengerti dan mengaplikasikan manajemen pemasok, proses operasional produksi, dan logistik dalam kehidupan bisnis mereka.
Program Penyuluhan Manajemen Pemasok Bisnis untuk Buruh Migran Indonesia di Singapura Soetandio, Linda Laurensia; Arundini, Nabila Kaulika; Christian , Timotius Febry
Jurnal Leverage, Engagement, Empowerment of Community (LeECOM) Vol. 5 No. 2 (2023): Jurnal Leverage, Engagement, Empowerment of Community (LeECOM)
Publisher : Universitas Ciputra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/leecom.v5i2.4123

Abstract

Adanya permasalahan yang dialami oleh buruh migran antara lain kurangnya pengetahuan tentang manajemen produksi. Adanya kendala yang dialami oleh peserta dalam mengatur dan mengelola manajemen produksi pada bisnis mereka serta tidak adanya standar operasional produksi mengakibatkan bisnis yang sudah dijalankan saat ini masih belum bisa berjalan secara efektif dan efisien. Berdasarkan permasalahan tersebut, maka tim penyelenggara yaitu hasil dari kerja sama antara program studi International Business Management Universitas Ciputra dengan Development Singapore membuat program penyuluhan manajemen pemasok bisnis untuk buruh migran Indonesia di Singapura yang diadakan secara online meeting zoom dan diikuti oleh tujuh puluh peserta. Pelatihan tersebut terdiri dari empat tahapan, yaitu observasi, persiapan, pelatihan, dan evaluasi. Setelah mengikuti pelatihan tersebut peserta dapat membuat perencanaan manajemen operasional produksi yang dapat diterapkan dan dikembangkan ke dalam bisnis yang dijalankan di Indonesia.
Impact of Tiktok Live Stream Attributes on Social Presence and Behavioral Intention Among Surabaya Users Putra Artha, Made Nibbana Ganesha; Sutrisno, Timotius FCW
Jurnal Aplikasi Bisnis dan Manajemen Vol. 10 No. 3 (2024): JABM, Vol. 10 No. 3, September 2024
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.10.3.1009

Abstract

Background: The use of live streaming on a social commerce platform is now an innovative step for business actors in marketing their products in real-time that can reach a wider market through digitalization. Purpose: The purpose of this study is to analyze the effect of livestream attributes on social presence and behavioral intention also aims to determine the effect of motivational mindset as a moderator.Design/Methodology/Approach: This research uses a quantitative method by distributing questionnaires online using a purposive sampling method to 200 sample respondents who have used and made transactions via live streaming TikTok Shop in Surabaya. The analysis technique used in this research is descriptive statistical analysis using the SEM-PLS and the data is processed using Smart PLS. Findings/Result: The results of the study stated that sociability has a positive significant effect on social presence, while information task fit and visual effect do not have a significant effect on social presence. Social presence has a significant effect on behavioral intention. Promotion focus does not moderate while prevention focus moderates the effect of social presence on the behavioral intention. Conclusion: Broadcasters need to focus on sociability such as friendliness to create a social presence for potential customers to make purchases.Originality/value (State of the art): The difference is the social commerce used, namely TikTok Shop, and previous studies using QQ and WeChat. This also complements previous research that suggests testing in each country with different societies, such as economic levels, political backgrounds, and cultural backgrounds, especially in Surabaya, Indonesia. Keywords: live stream attributes; social presence; behavioral intention; online live streaming shopping; motivational mindset
The Benefits and Challenges of Solar Photovoltaic (PV) Business in Pertamina’s Gasoline Station: Focused on Energy Transition, Sustainability & Green Investment Paluseri, Andi Hendra; Kaihatu, Thomas S.; Christian, Timotius Febry
MIX: JURNAL ILMIAH MANAJEMEN Vol 15, No 1 (2025): MIX : Jurnal Ilmiah Manajemen
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/jurnal_mix.2025.v15i1.010

Abstract

Objectives: As the world shifts towards green energy solutions, PT Pertamina (Persero), Indonesia's state-owned energy company, is in a unique position to lead by integrating Solar Photovoltaic (PV) systems into its extensive network of gasoline stations. As per now, Pertamina has built Solar Photovoltaic (Solar PV) in 358 gasoline stations not only in Indonesia but also in East Timor. This research paper explores the benefits and challenges associated with the implementation of Solar PV. The study highlights key benefits in energy transition, sustainability & green investment. However, several challenges arise.Methodology: Descriptive and qualitative methods were used. The study focuses on Solar PV in gasoline station in Pertamina area. In-depth interviews and participant observations were used to collect data.Finding:  reveal a significant green energy production, reduction in carbon footprint, making it a sustainable energy business for Pertamina. Nonetheless, the challenges of high upfront costs, space limitations, and potential maintenance and operation challenges are also identified.Conclusion: Solar PV systems offer significant potential benefits for Pertamina’s gasoline stations, including green energy production, environmental sustainability, cost reduction, and enhanced energy security. Despite challenges related to high upfront costs, space limitations, and regulatory barriers, Pertamina’s leadership in renewable energy positions the company to overcome these obstacles and drive the adoption of solar PV technology across its gasoline station network. By investing in solar PV systems, Pertamina can play a critical role in advancing Indonesia’s renewable energy goals, reducing carbon emissions, and demonstrating its commitment to sustainability. Through strategic partnerships, policy advocacy, and scalable deployment models, Pertamina has the potential to become a leader in solar PV adoption at gasoline stations, contributing to a cleaner and more sustainable energy future for Indonesia.
KOLABORASI DAN INOVASI DALAM PENDIDIKAN KEJURUAN: STRATEGI PENGUATAN SPIRIT ENTREPRENEURSHIP BAGI SISWA SMK DI JAWA TIMUR Sutanto, J.E; Sutrisno, Timotius Febry Christian Wahyu Sutrisno; Wibowo, Otje Herman; Winarno, Prasetyo Sepsi
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 9 No 1 (2025): IJEBAR : Vol. 9, Issue 1, March 2025
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v9i1.16652

Abstract

The open unemployment rate (TPT) in East Java is still dominated by graduates of Vocational High Schools (SMK), which shows a gap between the skills taught in schools and the needs of the workforce. This study aims to analyze the influence of entrepreneurial and culinary aspects on the readiness of vocational high school students to become entrepreneurs. Using a quantitative approach, data were collected from six vocational high schools in East Java that have Culinary, Agribusiness, and Marketing majors, with a closed questionnaire-based survey method using a Likert scale. The results of the study showed that entrepreneurial aspects, such as creativity, innovation, and courage to take risks, had a positive and significant effect on students' readiness to become entrepreneurs. Likewise, culinary aspects that include production skills, business management, and marketing strategies also increase students' readiness to build independent businesses. The implementation of "Practical Training to Become an Entrepreneur" has proven effective in improving students' entrepreneurial skills and mindsets, with students from the Agribusiness and Marketing majors showing a higher tendency to become entrepreneurs compared to the Culinary major. These results emphasize the importance of strengthening practice-based entrepreneurship curricula and collaboration between schools, industry, and government in creating an ecosystem that supports young entrepreneurs.
THE ROLE OF TQM AND ORGANIZATIONAL CULTURE ON OPERATIONAL PERFORMANCE Tanjoyo, Catherine; Harianto, Eric; Sutrisno, Timotius Febry Christian W.
Jurnal Aplikasi Manajemen Vol. 19 No. 4 (2021)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2021.019.04.20

Abstract

TQM is one of the essential factors in organizational activities. This research aims to determine how TQM elements and organizational culture can lead to operational performance in a mineral water manufacturer in Pasuruan, East Java, Indonesia. Aside from that, researchers also measure how TQM elements, organizational culture, and operational performance can affect corporate performance. The respondents are 50 people from staff, suppliers, and consumers of the manufacturer. The method used in this research is a quantitative method that uses path analysis. The results showed that there is a significant impact between soft TQM elements towards operational performance. The results also showed a significant effect between hard TQM elements, organizational culture, and operational performance towards corporate performance. This research differs from other studies because the model analysis correlates organizational culture with TQM elements in a mineral water company.
PERSPECTIVE OF TECHNOLOGY, ORGANIZATION, AND ENVIRONMENT (TOE) ON THE ADOPTION OF E-COMMERCE BY SME IN TANGERANG REGENCY Maya Angela Natalia; Timotius Febry Christian
Journal of Economic, Bussines and Accounting (COSTING) Vol. 7 No. 6 (2024): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/costing.v7i6.14172

Abstract

This study focuses on analyzing the technology, organization, and environment (TOE) factors that influence the adoption of e-commerce by SMEs in the fashion industry of Tangerang Regency. Utilizing a quantitative approach and structural equation modeling (SEM) analysis through SEM-PLS software, this research aims to investigate how these factors interact and impact the adoption of e-commerce technology. Data for the study were collected via an online questionnaire using Google Forms, distributed to active SMEs that primarily utilize the Shopee platform for their sales channels. A total of 210 responses were successfully gathered, representing the SME population within the fashion industry of Tangerang Regency. The findings indicate that technology factors, including aspects such as relative advantage and compatibility, significantly influence e-commerce adoption. Organizational factors, encompassing organizational readiness and top management support, also have a substantial impact on e-commerce adoption. Environmental factors, which include competitive pressure and vendor support from e-commerce platforms, contribute positively to the adoption of e-commerce. These findings provide a deeper understanding of the key factors affecting SMEs' adoption of e-commerce, particularly in the fashion sector and within the geographic context of Tangerang Regency. The implications of this research highlight the importance for SMEs to leverage TOE factors in strategizing the adoption of e-commerce technology to enhance business performance and capitalize on the vast potential of the digital market.
APPLICATION OF STANDARD OPERATIONAL PROCEDURES TO THE PERFORMANCE OF PT SATU RODA INDONESIA EMPLOYEES Satria, Vivanda Ahmad; Christian, Timotius Febry
International Journal of Review Management Business and Entrepreneurship (RMBE) Vol. 4 No. 2 (2024): International Journal of Review Management Business and Entrepreneurship (RMBE)
Publisher : Universitas Ciputra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/rmbe.v4i2.5628

Abstract

This research aims to determine the consistent, efficient and compliant implementation of Standard Operating Procedures (SOP) within the PT Satu Roda Indonesia organization. This study uses a qualitative method. The research will be carried out at the PT office. Satu Roda Indonesia which is located at the Mentari Beach Housing Complex in Surabaya. The sampling method used was purposive sampling. Interviews were conducted with company employees and external company experts to understand the implementation of existing SOPs at PT. Satu Roda Indonesia. In an analysis of the implementation of Standard Operating Procedures (SOP) at PT. Satu Roda Indonesia, several important findings can be concluded that the implementation of Standard Operating Procedures (SOP) at PT Satu Roda Indonesia has proven to be the key to increasing work efficiency and employee performance. By having clear and structured SOPs, employees have clear guidance to carry out their duties consistently and precisely. This reduces confusion and errors in the execution of daily work, which in turn increases productivity and efficiency. SOPs also play a role in ensuring that each step in the work process has been carefully thought out, thereby minimizing wasted time and ensuring that resources are used optimally. By following SOPs, employees can work more efficiently and effectively, because they have clear guidance on what is expected of them in each situation.
Co-Authors Anak Agung Ayu Puty Andrina Andi Hendra Paluseri Angeline Gomuljo Annabella Claudia Kurniadi Anthony Kurniawan Antonius Tanan Ari, Yufri Aria Ganna Henryanto Arridhony, Muchlis Abdullah Arundini, Nabila Kaulika Auditia Setiobudi Audrey, Evelyn Candra, Dwi Ayu Christian Jordan Kurniadi Christina Christina Christina Whidya Utami Cynthia Yoana Damelina B. Tambunan Daru Asih Deandra Vidyanata Denny Bernardus Devi Rahnjen Wijayadne Dimas B Prakoso Dimas B. Prakoso Dina Hutapea Dominggus Osiyo Ellysa Nursanti Eric Harianto Fanny Septina Felicia Yvonne Reynaldy Fuad Achmadi Gladys Greselda Gosal Gracia Ongkowijoyo Hanutama, Paundra Irantha Hendrika Kenang James Prabowo Soetanto Jessica Nathania Joice Livia Soedewa Junko Alessandro Effendy Kholid, Muh. Ilham Kurniawan, Widya Arif Sofyan Lili Kristanti Liliana Dewi Luisa Hartono Tjiputra Lya Dewi Anggraini Maria D G Prathivi Maya Angela Natalia Nurbianto, Amanda Threesya Otje Herman Wibowo Paluseri, Andi Hendra Putra Artha, Made Nibbana Ganesha Richard Surya Ricky Martin Palimbong Romauli Nainggolan Rusmi, Nanduta Sito Ruth Violina Gelombang Safitri, Nisak Erik Sanju Kumar Singh Satria, Vivanda Ahmad Serin Fransisca Hernandes Sibut Sigilipu, Diana Margaret Silaswara, Diana Soetandio, Linda Laurensia Soetedja, Venny Sutanto, J.E Tanjoyo, Catherine Teofilus Teofilus, Teofilus Thomas S. Kaihatu Thomas S. Kaihatu Thomas Stefanus Kaihatu Tommy Christian Efrata Velanska Dixie Namira Wijaya, Antoni Yohan Winarno, Prasetyo Sepsi Yosef Evandro Ernantyo Yuli Kartika Dewi Zuhrotus Sholihah Zain