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All Journal Inovisi Jurnal Penelitian Kesehatan Suara Forikes Jurnal Pengabdian Masyarakat AbdiMas Jurnal Ilmu Kesehatan Masyarakat (The Public Health Science Journal) International Journal of Nursing and Health Services (IJNHS) Journal of Multidisciplinary Academic Inovasi: Jurnal Ilmiah Ilmu Manajemen Jurnal Riset Kesehatan Poltekkes Depkes Bandung Poltekita : Jurnal Ilmu Kesehatan JURNAL Al-AZHAR INDONESIA SERI SAINS DAN TEKNOLOGI Science Midwifery Journal of Nursing and Public Health (JNPH) Jurnal Health Sains Journal La Bisecoman Health Publica : Jurnal Kesehatan Masyarakat Kontigensi: Jurnal Ilmiah Manajemen Jurnal EduHealth Journal of Comprehensive Science International Journal of Medicine and Health Jurnal Indonesia Sosial Teknologi Journal of Hospital Management Eduvest - Journal of Universal Studies Jurnal Medika Nusantara Vitamedica: Jurnal Rumpun Kesehatan Umum Toplama Inovasi Kesehatan Global Vitamin: Jurnal Ilmu Kesehatan Umum Green Inflation: International Journal of Management And Strategic Business Leadership International Journal of Health and Medicine Jurnal Praba: Jurnal Rumpun Kesehatan Umum Jurnal Ilmu Kesehatan Masyarakat (The Public Health Science Journal)
Nofierni, Nofierni
Esa Unggul University, Jakarta
Aerospace Engineering Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Medicine & Pharmacology Neuroscience Nursing Public Health Social Sciences Transportation Veterinary

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Journal : Journal of Multidisciplinary Academic

 1 
Analysis Of Acceleration Affecting Factors during Waiting Time for Outpatient Services at Regional General Hospital (RSUD) Dr. Dradjat Prawiranegara, Serang Regency Iis Istifaiyatuddianah; Anastina Tahjoo; Nofierni Nofierni
Journal of Multidisciplinary Academic Vol 5, No 3 (2021): Science, Engineering and Social Science Series (New Update: With DOI index)
Publisher : Penerbit Kemala Indonesia

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Abstract

Waiting time is the time used by patients to get health services from the registration point to entering the specialist doctor's examination room. Ideally, the waiting time for an outpatient installation from registration to a doctor's examination is based on the Minimum Service Standard, which is 60 minutes. This study aims to analyse the effect of the length of provision of medical records, Competency of Human Resources, infrastructure and outpatient flow on the acceleration of waiting time for outpatient services at the Regional General Hospital (RSUD) dr. Dradjat Prawiranegara, Serang Regency. The research method is quantitative method with individual research type. Sampling In this study, a non-probability sampling design was used as sampling method. The determination of the respondents who were used as samples was carried out using a purposive sampling method, including of 100 outpatient BPJS patients in 2021. The cross section and primary data were used as the research time and the data source, respectively. For the data analysis using multiple linear regression. The results of this study found the value of F-count (4.631) > F-table (2.46) and sig 0.05 (0.002 0.05) while H0 is rejected and H1 is accepted. It means that there is a significant influence between the provision of medical records, competence of human resources, infrastructure and outpatient flow on the Acceleration of Waiting Time for Outpatient Services at the Regional General Hospital (RSUD) dr. Dradjat Prawiranegara, Serang Regency. On the other hand, the results of the study also found no effect on the Acceleration of Waiting Time for Outpatient Services at the Regional General Hospital (RSUD) dr. Dradjat Prawiranegara Serang Regency, namely the provision of medical records and outpatient flow. The findings in this study indicate that the competence of human resources and infrastructure is the most dominant variable and influences the acceleration of waiting time for outpatient services at the Regional General Hospital (RSUD) dr. Dradjat Prawiranegara Serang Regency
Development Model Of Indonesian National Health Insurance (BPJS) Flow Process At Hospital Hermina Ciruas Using Lean Hospital Approach Royyadi Chandra; Nofierni Nofierni; Mus Aida
Journal of Multidisciplinary Academic Vol 5, No 1 (2021): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

This study aimed to discuss the flow of outpatient care process of Indonesian National Health Insurance (BPJS by customer perception and standards time at Hermina Ciruas Hospital using Lean Hospital approach. In order to achieve the result, we obtain empirical evidence of the outpatient service process and provide proposed improvements from in-depth interview in outpatient BPJS. In addition, we proposed qualitative by using time-motion studies with observation method and in-depth interview in outpatient BPJS. Here the research was carried out in an outpatient installation at Hermina Ciruas Hospital with data analysis using lean hospital approach (Visio software device). The limitations in the process of this study subjectivity in observation collection of inevitable data due to, the calculation of time in each related unit is carried out by the researchers themselves. The results show average patient service process time is 299 minutes with the assessment of activity value added 26 minutes with the assessment of non-value with activities 273 minutes.it’s identifies waste in the outpatient service process. The findings on the processing data of outpatient services BPJS is still waste and amount of non- value added is poor. Therefore, the improvement efforts are needed for service efficiency on BPJS performance. The proposed improvements through the application of future state value stream map with, proposed blueprint of BPJS outpatient services, socialization of outpatient registration using Hermina mobile app (will get the ticket code used for activation at the queue counter), and discipline the presence of doctors. Keywords : lean hospital, process flow, waiting time, outpatient
Co-Authors Agnes Nathania Yostin Agusdini Agusdini Agusman, Heru Aini Nadhifah Alkatiri, Fauzi Ahmad Amperajaya, Derajat Anandaputri, Elisabet Anastina Tahjoo Anastina Tahjoo Anastina Tahjoo Arham Irzan Arief Suwandi Arif Sebastian Arrozi, Muhammad Fachrudin Aunurrofiq, Fadli Christever, Christever Clarisa Clarisa Dewi Sandra Duta Liana Dwi Yanti Elok Palupi Erry Yudhya Mulyani Eva Khodijah Febrian Pramana Putra Fernando Pausoan Gultom, Doddy Gracesia kwannandar Gultom, Doddy Fernando Pausoan Gumilang, Dicky Han, Dji Bui Hartanto, Antonius Ferdie Hasyim Hasyim Herlinawati Herlinawati Hilmy, M Reza Hilmy, Mohammad Reza Iis Istifaiyatuddianah Jus'at, Idrus Kemala Rita Kemala Rita Wahidi Kustiawan, Unggul Kusumapradja, Rokiah Laelani, Sofi Nur Eka April lestari, intan ayu M. Derajat Amperajaya M. Derajat Amperajaya Mashudani, Lizda Mohamad Reza Hilmy Monica Monica, Monica Muhammad Fachruddin Arrozi Adhikara Muliawan, Marjono Munawar Munawar Mus Aida NINGSIH, RYLLA Nurrohman Hardiansyah Pajriani, Nia Yunia Pamungkas, Rian Patmawati, Debby Rahman, Alfian Raudani Rasipin Rasipin RATNA INDRAWATI Rian Adi Pamungkas Ridwan, Saepul Rita Wahidi, Kemala Roesfiansjah Rasjidin Royyadi Chandra Samatha Amelia Putri Sandra Dewi sandra dewi Saptaningsih, Agusdini Banun Sugino Kesuma Karo Karo Samura Supriyantoro Supriyantoro Susanti Sugianto Syah , Tantri Yanuar Rahmat Syina, Ibnu Tahjoo, Anastina Tantri Yanuar Rahmat Syah Tri Handoko Ulfa, Zuriyati Venera, Gaby Wahidi, Kemala Rita Wongso, Erni Suryani Yanuar Ramadhan Yaputra, Steven Kristianto