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Nofierni, Nofierni
Universitas Esa Unggul Jakarta
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Journal : Journal of Multidisciplinary Academic

 1 
Analysis Of Acceleration Affecting Factors during Waiting Time for Outpatient Services at Regional General Hospital (RSUD) Dr. Dradjat Prawiranegara, Serang Regency Iis Istifaiyatuddianah; Anastina Tahjoo; Nofierni Nofierni
Journal of Multidisciplinary Academic Vol 5, No 3 (2021): Science, Engineering and Social Science Series (New Update: With DOI index)
Publisher : Penerbit Kemala Indonesia

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Abstract

Waiting time is the time used by patients to get health services from the registration point to entering the specialist doctor's examination room. Ideally, the waiting time for an outpatient installation from registration to a doctor's examination is based on the Minimum Service Standard, which is 60 minutes. This study aims to analyse the effect of the length of provision of medical records, Competency of Human Resources, infrastructure and outpatient flow on the acceleration of waiting time for outpatient services at the Regional General Hospital (RSUD) dr. Dradjat Prawiranegara, Serang Regency. The research method is quantitative method with individual research type. Sampling In this study, a non-probability sampling design was used as sampling method. The determination of the respondents who were used as samples was carried out using a purposive sampling method, including of 100 outpatient BPJS patients in 2021. The cross section and primary data were used as the research time and the data source, respectively. For the data analysis using multiple linear regression. The results of this study found the value of F-count (4.631) > F-table (2.46) and sig 0.05 (0.002 0.05) while H0 is rejected and H1 is accepted. It means that there is a significant influence between the provision of medical records, competence of human resources, infrastructure and outpatient flow on the Acceleration of Waiting Time for Outpatient Services at the Regional General Hospital (RSUD) dr. Dradjat Prawiranegara, Serang Regency. On the other hand, the results of the study also found no effect on the Acceleration of Waiting Time for Outpatient Services at the Regional General Hospital (RSUD) dr. Dradjat Prawiranegara Serang Regency, namely the provision of medical records and outpatient flow. The findings in this study indicate that the competence of human resources and infrastructure is the most dominant variable and influences the acceleration of waiting time for outpatient services at the Regional General Hospital (RSUD) dr. Dradjat Prawiranegara Serang Regency
Development Model Of Indonesian National Health Insurance (BPJS) Flow Process At Hospital Hermina Ciruas Using Lean Hospital Approach Royyadi Chandra; Nofierni Nofierni; Mus Aida
Journal of Multidisciplinary Academic Vol 5, No 1 (2021): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

This study aimed to discuss the flow of outpatient care process of Indonesian National Health Insurance (BPJS by customer perception and standards time at Hermina Ciruas Hospital using Lean Hospital approach. In order to achieve the result, we obtain empirical evidence of the outpatient service process and provide proposed improvements from in-depth interview in outpatient BPJS. In addition, we proposed qualitative by using time-motion studies with observation method and in-depth interview in outpatient BPJS. Here the research was carried out in an outpatient installation at Hermina Ciruas Hospital with data analysis using lean hospital approach (Visio software device). The limitations in the process of this study subjectivity in observation collection of inevitable data due to, the calculation of time in each related unit is carried out by the researchers themselves. The results show average patient service process time is 299 minutes with the assessment of activity value added 26 minutes with the assessment of non-value with activities 273 minutes.it’s identifies waste in the outpatient service process. The findings on the processing data of outpatient services BPJS is still waste and amount of non- value added is poor. Therefore, the improvement efforts are needed for service efficiency on BPJS performance. The proposed improvements through the application of future state value stream map with, proposed blueprint of BPJS outpatient services, socialization of outpatient registration using Hermina mobile app (will get the ticket code used for activation at the queue counter), and discipline the presence of doctors. Keywords : lean hospital, process flow, waiting time, outpatient
Co-Authors Afraimansyah, Afraimansyah Agnes Nathania Yostin Agnesia Agusdini Agusdini Agusdini Banun Saptaningsih Aini Nadhifah Alkatiri, Fauzi Ahmad Anandaputri, Elisabet Anastina Tahjoo Anastina Tahjoo Anastina Tahjoo Arham Irzan Arief Suwandi Arif Sebastian Arrozi, Muhammad Fachrudin Aunurrofiq, Fadli Christever, Christever Clarisa Clarisa Dewi Sandra Duta Liana Dwi Meutia Julyta Dwi Yanti Elok Palupi Erry Yudhya Mulyani Eva Khodijah Febrian Pramana Putra Fernando Pausoan Gultom, Doddy Fetiana Pristianti Gracesia kwannandar Gultom, Doddy Fernando Pausoan Gumilang, Dicky Gunadi, Moch. Ilfan Han, Dji Bui Hartanto, Antonius Ferdie Hasyim Hasyim Herlinawati Herlinawati Heru Agusman Hilmy, M Reza Hilmy, Mohammad Reza Hilmy, Reza Iis Istifaiyatuddianah Jus'at, Idrus Kemala Rita Kustiawan, Unggul Kusumapradja, Rokiah Laelani, Sofi Nur Eka April lestari, intan ayu M Derajat Amperajaya M. Natsir Nugroho M.Natsir Nugroho Maruli, Maruli Halomoan Panjaitan Mashudani, Lizda MF. Arrozi Adhikara Mohamad Reza Hilmy Monica Monica, Monica Muliawan, Marjono Munawar Munawar Mus Aida NINGSIH, RYLLA Nurrohman Hardiansyah Pajriani, Nia Yunia Pamungkas, Rian Patmawati, Debby Rahman, Alfian Raudani Rasipin Rasipin Rian Adi Pamungkas Ridwan, Saepul Riny Tri Yuliandita Rita, Kemala Roesfiansjah Rasjidin Royyadi Chandra Rudyanto Rudyanto Samatha Amelia Putri sandra dewi Sandra Dewi Saptaningsih, Agusdini Banun Shanro Mayra Vega Sugino Kesuma Karo Karo Samura Supriyantoro Supriyantoro Susanti Sugianto Syina, Ibnu Tahjoo, Anastina Tantri Yanuar Rahmat Syah Tri Handoko Ulfa, Zuriyati Venera, Gaby Wahidi, Kemala Rita Wongso, Erni Suryani Yanuar Ramadhan Yaputra, Steven Kristianto Zuriyati Ulfa