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All Journal JURNAL MANAJEMEN INDUSTRI DAN LOGISTIK Dinasti International Journal of Education Management and Social Science Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Transekonomika : Akuntansi, Bisnis dan Keuangan Jurnal Manajemen Bisnis Transportasi dan Logistik Annals of Human Resource Management Research International Journal of Advanced Multidisciplinary Greenation International Journal of Law and Social Sciences Jurnal Pengabdian Masyarakat dan Penelitian Terapan Jurnal Penelitian Transportasi Darat
Soekirman, Atong
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Journal : Jurnal Manajemen Bisnis Transportasi dan Logistik

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Analisis Tingkat Pelayanan Terminal Bus Terpadu Pulo Gebang Soekirman, Atong; Huda, Muhammad Nur; Setyawati, Aswanti; Nurhayati, Siti; Subandi, Subandi
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 10 No. 1 (2024): Juni
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v10i1.1454

Abstract

The main problem is that the DKI Jakarta Provincial Government is still not optimal in carrying out improvements to the Pulo Gebang integrated bus terminal, both in terms of facilities and services. This condition is reflected in the presence of passengers and drivers who have not maximized their use of the Pulo Gebang integrated bus terminal. This study aims to analyze service levels in increasing customer satisfaction. This research uses service quality analysis at the Pulo Gebang integrated bus terminal based on the level of passenger satisfaction using the Service Quality, Importance Performance Analysis and Quality Function Deployment methods. The research sample was bus passengers and the operational implementation unit as well as the Pulo Gebang integrated bus infrastructure and facilities implementation unit, totaling 100 respondents. The calculation results show the suitability value between the average perception score and the lowest average importance score, namely the service attributes, security guarantees and trust in services, which shows that the number of existing buses cannot fulfill customer desires. Other calculation results show that the conformity value does not reach 100%, so the Pulo Gebang Integrated bus terminal has not been able to fulfill customer desires as a whole.
Co-Authors Agusinta, Lira Akbar, Rachmat Apriliana, Titik Susilowati Artanti Arubusman, Dian Aswanti Setyawati Damanik, Krisman Desty Febrian, Wenny Devi Marlita, Devi Dian Artanti Arubusman, Dian Artanti Edhie Budi Setiawan, Edhie Budi Euis Saribanon, Euis Fachrial, Peppy Ghaddafi, Muhaiminul Handayani, Sri Hidayaatullah, Mukhlis Hidayat, Masjarul Huda, Muhammad Nur Idris Gautama, Idris Indrawan, Rully Indriyati Indriyati Juliater Simamarta Kamsariaty, Kamsariaty Kurniawan, Ferdy Trisanto Lesmini, ⁠Lis Mariana, Sandrina Maysandra, Indriani Nofrisel, Nofrisel Nugroho, Cahyo Adi Ocky Soelistyo Pribadi, Ocky Soelistyo Prasadja Ricardianto, Prasadja Prasidi, Abi S. Widodo, Erna Saepudin, Tubagus Hedi Sarinah Sarinah Siti Fatimah Siti Nurhayati Subagio, Mochammad Subandi Subandi Suhartini Suhartini Suhendra, Agus Syahridhan, Sayed Tampubolon, Manahan Zaenal Abidin