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All Journal JURNAL PENDIDIKAN TAMBUSAI YUME : Journal of Management Jurnal Riset Bisnis dan Investasi Community Engagement and Emergence Journal (CEEJ) Science Midwifery Riset: Jurnal Aplikasi Ekonomi Akuntansi dan Bisnis AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Jurnal Ekonomika dan Manajemen Jurnal Manajemen Jurnal Akuntansi Keuangan dan Bisnis Research of Service Administration Health and Sains Healthys International Journal Administration, Business & Organization Jurnal Manajemen, Akuntansi, Ekonomi Journal of Artificial Intelligence and Digital Business Journal of Economics and Social Sciences Innovative: Journal Of Social Science Research Jurnal Multidisiplin Sahombu Jurnal Pengabdian Kepada Masyarakat Ekonomi, Pendidikan, dan Sosial Humaniora El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam ManBiz: Journal of Management and Business Jurnal Cendekia Ilmiah
Efawati, Yen
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Analysis of a Drug Logistics Sop Model to Ensure Drug Availability (Qualitative Study: at the Pharmacy Installation of Ayamaru Public Health Center Southwest Papua) Anasthasia F M Ayomi; Erliany Syaodih; Yen Efawati
Jurnal Multidisiplin Sahombu Vol. 5 No. 08 (2025): Jurnal Multidisiplin Sahombu, December (2025)
Publisher : Sean Institute

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Abstract

The availability of medicines in health facilities is a key indicator of effective and quality health services. However, in many Community Health Centers (Puskesmas), including Ayamaru Puskesmas in Southwest Papua, drug stock instability often occurs due to weak operational procedures (SOP) for drug logistics. This study aims to analyze the implementation of the drug logistics SOP model in ensuring drug availability at the Ayamaru Community Health Center Pharmacy Installation through a qualitative approach. The research method used was a qualitative case study, with data collection techniques including in-depth interviews with pharmacy staff, direct observation of the logistics management process, and documentation of related documents such as stock records, drug requests, and distribution. Data analysis was conducted thematically based on aspects of the logistics SOP, including planning, receiving, storing, distributing, and recording drugs. The results showed that although the drug logistics SOP was in place, its implementation still faced obstacles such as limited human resources, delayed distribution from the district health office, and a lack of training and routine supervision. Furthermore, the recording and reporting system was largely manual, making it prone to errors and information delays. Therefore, strengthening the capacity of pharmacy staff, optimizing the logistics information system, and institutional commitment to consistently implementing the SOP are necessary. Therefore, understanding and improving the drug logistics SOP model can be key to ensuring sustainable drug availability at the Ayamaru Community Health Center, supporting equitable and quality access to healthcare services for the local community.
Pengaruh Kemampuan Kerja dan Keterlibatan Kerja terhadap Organizational Citizenship Behavior dengan Tanggung Jawab sebagai Variabel Mediasi pada Pegawai Puskesmas Mempawah Hilir Kalimantan Barat Adzra, Nadira Aqilla; Andriani, Rian; Efawati, Yen
ManBiz: Journal of Management and Business Vol. 4 No. 3 (2025): ManBiz: Journal of Management and Business
Publisher : Institut Agama Islam Nasional Laa Roiba Bogor

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Abstract

Organizational dynamics in today's workplace require employees not only to perform their core duties but also to undertake extra tasks beyond their responsibilities. This behavior is known as organizational citizenship behavior, a voluntary behavior that goes beyond formal obligations but has a positive impact on teamwork and organizational effectiveness. Work ability, work engagement, and responsibility are factors that drive organizational citizenship behavior. Employees with high work ability and work engagement will be responsible for their tasks and work. This study aims to determine and analyze the influence of work ability and work engagement on organizational citizenship behavior with responsibility as a mediating variable among employees at Puskesmas Mempawah Hilir Kalimantan Barat. The study population consisted of 55 individuals, comprising a sample size of 55 individuals. This quantitative study employed a causal descriptive approach and was analyzed using outer and inner model tests, hypothesis testing, and mediation analysis with Smart PLS. The result show that work ability has a positive and significant effect on responsibility, work ability has a negative but significant effect on organizational citizenship behavior, work ability has a positive and significant effect on organizational citizenship behavior mediated by responsibility, work engagement has a positive and significant effect on responsibility, work engagement has a positive and significant effect on organizational citizenship behavior, work engagement has a positive and significant effect on organizational citizenship behavior mediated by responsibility, and work ability and work engagement simultaneously have a positive and significant effect on organizational citizenship behavior mediated by responsibility.
Analisis Model Interaksi antara Tenaga Medis dan Keluarga Pasien Hemodialisis dalam Mendukung Proses Pengobatan di Unit Hemodialisa RS UNHAS Makassar Asnur, Andi Aghnie Aulya; Hendriana, Heris; Efawati, Yen
ManBiz: Journal of Management and Business Vol. 4 No. 3 (2025): ManBiz: Journal of Management and Business
Publisher : Institut Agama Islam Nasional Laa Roiba Bogor

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Abstract

Chronic Kidney Disease (CKD) is a major global health problem that requires long-term therapy such as hemodialysis. The success of hemodialysis treatment is strongly influenced by the quality of interaction between healthcare providers and patients’ families, particularly in providing emotional support, information, and accompaniment throughout the treatment process. This study aims to analyze the interaction model between medical personnel and families of hemodialysis patients and to explore the factors that influence communication effectiveness in supporting treatment adherence and improving patients’ quality of life. This research employed a qualitative phenomenological approach to explore the lived experiences of healthcare professionals and family members in the Hemodialysis Unit of Hasanuddin University Hospital, Makassar. Data were collected through in-depth interviews, participatory observation, and documentation review. A total of 20 participants took part in the study, consisting of 10 healthcare workers and 10 family caregivers. Data were analyzed using thematic analysis involving coding, categorization, and interpretation of phenomenological meanings. The findings indicate that therapeutic communication, empathy, and openness form the foundation of effective interactions between healthcare providers and families. Families play an essential role in offering emotional support, ensuring adherence to dialysis schedules, participating in medical decision-making, and providing logistical assistance. The study also identifies several barriers to effective interaction, including emotional distress, limited knowledge, time constraints, and differences in educational background. This research proposes an interaction model that emphasizes two-way collaboration, continuous education, and family-centered communication. This study contributes to strengthening therapeutic communication practices in hemodialysis settings and provides a foundation for developing policies that enhance humanistic and collaborative care between medical personnel, patients, and their families.
Strategi Implementasi Metode Activity Based Costing (ABC) dalam Menentukan Tarif Pelayanan Gigi di Klinik Abbasy Dental Purwokerto Hermansyah, Deni; Andriani, Rian; Efawati, Yen
ManBiz: Journal of Management and Business Vol. 4 No. 3 (2025): ManBiz: Journal of Management and Business
Publisher : Institut Agama Islam Nasional Laa Roiba Bogor

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Abstract

Pricing of healthcare services is a crucial element in clinic management, influencing operational sustainability and patient access to treatment. However, pricing practices in many dental clinics are still determined conventionally based on market rates without a systematic cost calculation. This study aims to analyze Implementation Strategy of the Activity Based Costing (ABC) method in determining dental service fees at Abbasy Dental Clinic Purwokerto. A Qualitative Methods  approach was employed. Data were collected through in-depth interviews, direct observations, document analysis, and questionnaires administered to 50 patients and 10 clinic staff. The results indicate that the ABC method provides more accurate service cost calculations by identifying activities that generate expenses, including medical supplies (BHP), medical personnel fees, CSSD, dental equipment usage, dental unit costs, and administrative fees. The ABC-based pricing, using a 35% profit margin, resulted in final fees of IDR 226,125 for extraction, IDR 246,375 for GIC restoration, IDR 259,875 for scaling, and IDR 300,375 for composite restoration. Questionnaire results revealed positive patient perceptions regarding tariff transparency and fairness (mean > 4.18) and staff support for accuracy and efficiency in cost management (mean > 4.05). This study concludes that the ABC method can be applied as an accurate, fair pricing system that enhances patient trust and improves cost management effectiveness in dental clinics.
The Influence of Marketing Mix and Hospital Image on Inpatient Revisit Interest at Dr. Rubini Regional General Hospital, Mempawah Regency Shabrina, Maura Zettira; Rohendi, Rohendi; Efawati, Yen
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 7 No. 2 (2026): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v7i2.11262

Abstract

The marketing mix is one of the strategies used to disseminate information, introduce products and services, and encourage consumers to make repeat purchases. Image plays an important role in determining the success of an institution, including hospitals. Patients’ intention to make repeat visits is influenced by several factors, including marketing strategies and a positive hospital image. This study aims to analyze the effect of the marketing mix and hospital image on the revisit intention of inpatients at dr. Rubini Regional Public Hospital, Mempawah Regency. This research employed a mixed-methods approach with an explanatory sequential design. The study began with a quantitative phase involving 100 respondents, complemented by qualitative data from interviews with six informants. The results show that five elements of the marketing mix—product, place, people, process, and physical evidence—as well as hospital image have a significant effect on patients’ revisit intention, whereas two elements of the marketing mix, promotion and price, do not have a significant effect. However, taken together, all nine variables have a significant effect on patients’ revisit intention. The qualitative findings support the importance of the marketing mix and hospital image for inpatients’ revisit intention.
Performance Evaluation of Simrs Utilization in Optimizing Patient Services at the PKU Muhammadiyah Clinic in Nort Lombok Tahang, Andi Setiawan; Rohendi, A; Efawati, Yen
Jurnal Manajemen, Akuntansi, Ekonomi Vol. 4 No. 3 (2026): Jurnal Manajemen, Akuntansi, Ekonomi
Publisher : CV. Era Digital Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59066/jmae.v4i3.1996

Abstract

This study evaluated the utilization performance of the Hospital Management Information System (Sistem Informasi Manajemen Rumah Sakit/SIMRS) in optimizing outpatient and inpatient services at the PKU Muhammadiyah Clinic, North Lombok, Indonesia, and identified key constraints and improvement measures. A qualitative evaluative design was applied using direct observation, semi-structured interviews with ten informants (clinic staff and patients), and document analysis. Data were analyzed using an interactive qualitative analysis approach and credibility was strengthened through source and method triangulation. The findings indicate that SIMRS supports improved access to patient information, reduced administrative workload, and more convenient service procedures. However, optimization remains limited due to uneven user competence and digital literacy, insufficient training, outdated hardware, unstable internet connectivity, and incomplete system menus that require parallel manual processing. These constraints contribute to data inconsistencies, fragmented workflow integration, and challenges in insurance claim processes. Improving SIMRS performance requires integrated socio-technical interventions, including continuous capacity building, clearer user guidance and accountability for data entry, infrastructure upgrades, system refinement aligned with clinical workflows, and sustained organizational commitment.
Analysis of the effect of hospital management information system implementation on clinical decision-making at PKU Muhammadiyah Purbalingga hospital Pratama, Sony Andik; Handayani, Nining; Efawati, Yen
Science Midwifery Vol 13 No 6 (2026): February: Health Sciences and related fields
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/midwifery.v13i6.2242

Abstract

Hospital Management Information Systems (HMIS) play an important role in supporting clinical decision making by providing accurate, timely, and integrated information. However, challenges related to system quality, information quality, and workflow efficiency may hinder the optimal utilization of HMIS. This study aimed to analyze the effects of system quality, information quality, and workflow efficiency on clinical decision making at PKU Muhammadiyah Purbalingga Hospital. The research employed a quantitative method with a causal associative design, using a total sampling technique involving 60 respondents consisting of physicians, nurses, and midwives. Data were collected using structured questionnaires and analyzed through multiple linear regression with I BM SPSS Statistics version 26, accompanied by classical assumption tests. The results showed that all variables were categorized as good and that the regression model met all analytical assumptions. Partial test (t-test) results indicated that system quality, information quality, and workflow efficiency had a positive and significant effect on clinical decision making (p < 0.05), with information quality identified as the most dominant variable (β = 0.402). The F-test results showed Fcount = 25.324 > Ftable = 2.70 with p = 0.001, indicating that the independent variables simultaneously had a significant effect. In conclusion, HMIS system quality, HMIS information quality, and workflow efficiency significantly affect clinical decision making at PKU Muhammadiyah Purbalingga Hospital, with information quality as the strongest predictor.
Evaluation Strategy to Improve the Utilization of Posbindu As-Syifa I in the Facilities Aspect in Gerem Village, Banten Province Utami, Firda Diah; Hidayat, Dasrun; Efawati, Yen
Research of Service Administration Health and Sains Healthys Vol 7, No 1 (2026): Research of Service Administration Health and Sains Healthys (Maret)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v7i1.10145

Abstract

This study analyzes the implementation of service strategic management at Posbindu PTM As-Syifa I in Gerem Village, Banten Province, focusing on service quality, monitoring and evaluation systems, and the role of human resources and stakeholders. Using descriptive qualitative methods through in-depth interviews, observations, and document studies. Results show service quality is quite good with active cadre support and basic screening tools. However, limited infrastructure, absence of permanent facilities, and participant fluctuations remain obstacles. Monitoring and evaluation are conducted through primary health center supervision but lack structured internal evaluation mechanisms. SWOT analysis indicates the need for strengthening internal evaluation SOPs, cadre capacity building, and digitalization of recording. Limited funding and unintegrated stakeholder coordination emphasize the importance of formal cooperation and funding diversification for program sustainability.
Pengaruh Mutu SDM, Ketersediaan Data, Teknologi Sistem Informasi dan Prosedur terhadap Kecepatan Pelaporan Mutu Novitasari, Citra Ayu; Syaodih, Erliany; Efawati, Yen
YUME : Journal of Management Vol 9, No 1
Publisher : Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/yume.v9i1.11387

Abstract

Penelitian ini bertujuan menganalisis pengaruh mutu sumber daya manusia, ketersediaan data, teknologi dan sistem informasi, serta prosedur terhadap kecepatan pelaporan indikator mutu unit pelayanan di RSGM IIK Bhakti Wiyata Kediri. Pendekatan yang digunakan adalah kuantitatif dengan desain survei melalui kuesioner skala Likert yang disusun berdasarkan standar KARS, teori 4M Emerson, serta konsep manajemen mutu dan fungsi manajerial. Responden berjumlah 32 karyawan yang terlibat dalam penyusunan laporan indikator mutu, dipilih menggunakan metode sensus.Analisis data meliputi uji validitas, reliabilitas, asumsi klasik, dan regresi linier berganda menggunakan SPSS. Seluruh instrumen dinyatakan valid dan reliabel dengan Cronbach’s Alpha di atas 0,9. Model regresi memenuhi asumsi statistik dengan nilai R sebesar 0,938 dan R Square 0,880, menunjukkan bahwa variabel independen menjelaskan 88% variasi kecepatan pelaporan. Hasil menunjukkan bahwa mutu SDM, ketersediaan data, teknologi dan sistem informasi, serta prosedur berpengaruh positif dan signifikan, baik secara parsial maupun simultan. Ketersediaan data menjadi faktor paling dominan dalam meningkatkan kecepatan pelaporan mutu.
DIGITAL TRANSFORMATION AND SUSTAINABILITY: IS PEER-TO-PEER LENDING A SOLUTION? Efawati, Yen; Rinawati, Rinawati
RISET: Jurnal Aplikasi Ekonomi Akuntansi dan Bisnis Vol. 8 No. 1 (2026): RISET : Jurnal Aplikasi Ekonomi Akuntansi dan Bisnis
Publisher : Kesatuan Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/riset.v8i1.2754

Abstract

In emerging economies, understanding the interplay between digital transformation, peer-to-peer lending (P2P), and financial capability in shaping the sustainability of micro and small enterprises (MSEs) remains limited. This study examines how digital transformation influences business sustainability through a moderated-mediation model, with P2P lending as the mediator and financial literacy as the moderator. Drawing on the Resource-Based View (RBV) and the knowledge-based view, digital transformation is seen as a strategic intangible capability that enables firms to adapt and innovate. Using a quantitative approach, data were collected from 385 MSE owners in the greater Bandung area and analyzed with Partial Least Squares Structural Equation Modeling (PLS-SEM). Results show that digital transformation significantly enhances both P2P lending adoption and business sustainability. However, P2P lending, both directly and indirectly, does not contribute to sustainability unless supported by high financial literacy. In addition, financial literacy strengthens the indirect effect of digital transformation through P2P lending. Theoretically, this study integrates RBV and fintech perspectives within a moderated mediation framework. In practice, it highlights the need for MSEs to align digital adoption with financial capability development to ensure that fintech lending effectively contributes to long-term sustainability.
Co-Authors A. Rohendi, A. Adryan Rachman Adzra, Nadira Aqilla Ali, Alvin Anasthasia F M Ayomi Anmoel, Jason Timothy Arif Rachman Aris Munandar Asnur, Andi Aghnie Aulya Azizah, Zahra Nur Balishna, Mega Bayu Wahyudi Chaniago, Harmon Daniswara, Muhammad Daffa Dasrun Hidayat Dewi, Devita Citra Erliany Syaodih Erliany Syaodih Fadhlan Thariq Ferdyan Putri, Zahra Qanitah Habibah Habibah Heris Hendriana Hermansyah, Deni Lastari, Hidya Indira Mukaram Mukaram Mulyadi, Rangga Dhimas Radithya Nanang Juhandi Hermawan Nining Handayani Novitasari, Citra Ayu Nurwijayanti Pratama, Sony Andik Purwadhi Purwadhi Putri, Nurhalisa Putri, Zahra Qanitah Ferdyan Regina Emiliana Rhomadon, Wahyu Rian Andriani, Rian Rifaturrahman, Rafi Fauzan Rinawati Rinawati Rinawati Rohendi, A Rohendi, Rohendi Sari, Dita Febriana Seputra, Hawreyvian Rianda Shabrina, Maura Zettira Siluh Nyoman Raita Sari Sri Raharso Susilawati, Rika Maryam Sutisna, Ma’mun Tahang, Andi Setiawan Tiorida, Ermina Utami, Firda Diah Veranita, Mira Witri, Repelita Yosalinata, Jessica