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All Journal SENTRALISASI Journal on Education Iqtishoduna: Jurnal Ekonomi Islam ACADEMICS IN ACTION Journal of Community Empowerment International Journal of Economics Development Research (IJEDR) Abdi Kami : Jurnal Pengabdian Kepada Masyarakat Journal La Sociale Kontigensi: Jurnal Ilmiah Manajemen Jurnal Bisnis, Logistik dan Supply Chain Journal Of Human And Education (JAHE) Jurnal Pengabdian Teratai Jurnal Portofolio: Jurnal Manajemen dan Bisnis JIPITI: Jurnal Pengabdian kepada Masyarakat
Sylvia Kartika Dhamayanti
Institut Bisnis Dan Informatika (IBI) Kosgoro 1957
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

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Journal : Journal on Education

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Persepsi Mahasiswa Institut Bisnis dan Informatika Kosgoro 1957 Terhadap Kualitas Pelayanan di Program Studi Administrasi Bisnis Sylvia Kartika Dhamayanti
Journal on Education Vol 5 No 4 (2023): Journal on Education: Volume 5 Nomor 4 Mei-Agustus 2023
Publisher : Departement of Mathematics Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joe.v5i4.2369

Abstract

This study aims to examine the perceptions of Kosgoro 1957 Institute of Business and Informatics students' perceptions of the service quality of the Business Administration Study Program. The sampling method used is a simple random sampling method organized by educational staff. The research informants consisted of 100 students who had received and are currently receiving academic administration services. The perception assessment method uses the scoring method and continues with the perception category based on the score that has been generated. Student perceptions of service expectations are not matched by the performance of educational staff, they argue that the quality of services provided is quite optimal. These findings indicate that perceived service quality is less than student expectations on several service quality dimensions. Namely, tangible, reliability, responsiveness, assurance and empathy. Therefore, to improve the quality of service to students, what needs to be improved is; (1) standard operating procedures (SOP); (2) speed and timeliness of service; (3) discipline of educational staff.
Co-Authors - Afrizal Afrida Sary Puspita Agus Hitopa Sukma Ahmad Hariyadi, Ahmad Aniza Octoviani Aprih Santoso Arief Karimauv Asrarudin, Asrarudin Aulia Nurlaili Kusuma Wardani Awaludin, Dipa Teruna Dadan Sundara Dahlia Dahlia Desilawati, Nur Djunaedi Djunaedi Emmy Hamidah Ginting, Sunardi Gunawan , Muhammad Mahfud Hadi Purnomo Helmy Syamsuri, Helmy Idum Satia Santi Ilham Prisgunanto Irzan Soepriyadi Iswahyu Pranawukir Jarot Prianggono Jaya, Rahmat Judijanto, Loso Kampono Imam Yulianto Karsim, Karsim Kurniati Karim LISTIANA SRI MULATSIH Mahendra, Nyoman Ananta Maria Assumpta Wikantari Mutamakin, M. Naim, Sidrotun Noveliza, Devvy Prabantarikso, Mahelan Puspa Rini Putri, Erita Riski Rachmat, Agam Tsaani Ratnawati Ratnawati Ridha, Noorsyah Adi Noer Ridwan Ridwan Rina Rina Riza Faishol Rizkiyah, Ananda Putri Sabil Sabil Sari, Dyan Prawita Sattar Sattar, Sattar Septiyani, Rini Dwi Sibarani, Bernard Sinaga, Saut Panggabean Sunarmi Sunarmi Yayang Ayu Nuraeni YUDI NUR SUPRIADI Yusra , Syarifah Zara Tania Rahmadi