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THE EFFECT OF WORK SATISFACTORY ON TURN OVER INTENTION AND ORGANIZATIONAL COMMITMENT AS WELL AS ITS IMPACT TOWARD EMPLOYEE PERFORMANCE AT PT. BANK SULTENG Prilly Rumbajan, Mouren Happy; Hasanuddin, Bakrie; Asngadi, Asngadi
JURNAL INTERNASIONAL UNIVERSITAS TADULAKO Vol 4 No 1 (2022): Article
Publisher : Master of Management Study Program, Faculty of Economics and Business, Tadulako University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (506.187 KB) | DOI: 10.59769/tajam.v4i1.22

Abstract

This research intends to determine and to analyze the direct effect of work satisfaction on turn over intention and organizational commitment and its impact on the performance of employees at PT. Central Sulawesi Bank. The population consists of 87 people who are employees at Head Office PT. Bank Sulteng taken from all levels of employees. Data analysis in this research used Structural Equation Model (SEM). The results of the analysis using the SmartPLS ver 3.0 statistical tool reveals that work satisfaction has a positive and significant effect on tur nover intention. Work satisfaction has a positive and significant effect on organizational commitment. Work satisfaction has a positive and significant effect on employee performance. Turn over intention has a positive and significant effect on employee performance. Organizational commitment has a positive and significant effect on employee performance. Work satisfaction has a positive and significant effect on performance through turn over intention as an intervening variable. Work satisfaction has a positive and significant effect on employee performance through organizational commitment as an intervening variable. Keywords: Work satisfaction, Turn over Intention, Organizational Commitment, Performance
THE INFLUENCE OF DIGITAL MARKETING, PRODUCT QUALITY, AND PRICE ON THE DECISIONS TO PURCHASE AT NIM SHOP AND ITS IMPACT ON THE SATISFACTION OF CUSTOMER Farreza, Farreza; Wahyuningsih, Wahyuningsih; Asngadi, Asngadi
JURNAL INTERNASIONAL UNIVERSITAS TADULAKO Vol 4 No 3 (2022): December : Tadulako International Journal of Applied Management
Publisher : Master of Management Study Program, Faculty of Economics and Business, Tadulako University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (561.642 KB) | DOI: 10.59769/tajam.v4i3.44

Abstract

This research aims to determine the influence of Digital Marketing, Product Quality, and Price on Purchasing Decisions with Consumer Satisfaction as an Intervening Variable. The population was the people of Palu who shop at Nim Shop. Type of the research was explanatory research using a quantitative approach with a total sample of 100 respondents. The data analysis technique used Partial Least Square (PLS) with the sampling technique applied the Structural Equation Modeling (SEM) method. The results of the research show that digital marketing has a significant influence on purchasing decisions; Product quality has a significant influence on purchasing decisions; Prices have a significant influence on purchasing decisions; Purchase decisions have a significant influence on purchase satisfaction; Digital marketing has a significant influence on purchase satisfaction; Product quality has a significant influence on purchase satisfaction; Price has a significant influence on purchase satisfaction; There is no direct influence of digital marketing on purchase satisfaction through purchasing decisions; The direct influence of product quality on purchase satisfaction through purchasing decisions; The direct influence of price on purchase satisfaction through purchasing decisions. Keywords: Digital Marketing, Product Quality, Price, Consumer Satisfaction, Purchase Decision
Aktivitas Inbound Logistik, Conversion Operation dan Outbound Logistik Pada Pengolahan Serundeng Kelapa di UMKM Rumah Rohesa Puspita, Della; Syamsuddin, Syamsuddin; Asngadi, Asngadi; Hadi, Suryadi
Jurnal Media Wahana Ekonomika Vol. 22 No. 2 (2025): Jurnal Media Wahana Ekonomika, Juli 2025
Publisher : Universitas PGRI Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31851/jmwe.v22i2.17797

Abstract

  ABSTRAK   Penelitian ini bertujuan untuk mengidentifikasi dan menganalisis strategi logistik yang diterapkan pada UMKM Rumah Rohesa dalam meningkatkan efisiensi operasional dan kualitas produk serundeng kelapa. Penelitian ini dilakukan di UMKM Rumah Rohesa yang berlokasi di Jl. Arsitek Blok M Ujung, BTN Palupi Permai, Kota Palu. Informan penelitian terdiri dari lima orang, yaitu pemilik usaha, karyawan, pemasok, serta dua orang pemilik toko. Metode penelitian yang digunakan adalah pendekatan kualitatif deskriptif dengan teknik pengumpulan data melalui wawancara mendalam, observasi langsung di tempat produksi, serta analisis dokumen operasional. Data dianalisis menggunakan software Nvivo 12 Plus untuk mendapatkan gambaran menyeluruh mengenai aktivitas logistik. Hasil penelitian menunjukkan bahwa penerapan inbound logistik yang efektif, seperti seleksi bahan baku berkualitas dan proses pengecekan ketat, mampu memastikan kelancaran produksi serta mengurangi risiko bahan baku yang cacat. Conversion operation yang terstruktur melalui proses produksi yang konsisten membantu menjaga kualitas serundeng kelapa. Selain itu, outbound logistik yang efisien, meliputi pengelolaan pesanan yang terorganisir dan strategi harga yang kompetitif, berkontribusi dalam memperluas akses pasar serta meningkatkan kepuasan pelanggan. Analisis word cloud dari wawancara menunjukkan bahwa aspek utama dalam aktivitas logistik meliputi supplier, kualitas bahan baku, kapasitas produksi, transportasi, dan wilayah pemasaran. Penelitian ini memberikan wawasan praktis bagi pelaku UMKM dalam mengelola logistik secara terintegrasi guna meningkatkan keandalan distribusi, menjaga ketersediaan stok, serta mendukung pertumbuhan bisnis yang berkelanjutan.   Kata Kunci: Inbound logistik, Conversion operation, Outbound logistik, UMKM, dan Serundeng Kelapa.   ABSTRACT   This study aims to identify and analyze the logistics strategies implemented at UMKM Rumah Rohesa in improving operational efficiency and product quality of serundeng kelapa. The research was conducted at UMKM Rumah Rohesa, located at Jl. Arsitek Blok M Ujung, BTN Palupi Permai, Kota Palu. The study informants consisted of five people: the business owner, employees, suppliers, and two store owners. This research employs a descriptive qualitative approach, with data collection techniques including in-depth interviews, direct observations at the production site, and operational document analysis. Data were analyzed using Nvivo 12 Plus software to gain a comprehensive understanding of logistics activities.The findings indicate that an effective inbound logistics process, such as selecting high-quality raw materials and strict quality control, ensures smooth production and minimizes the risk of defective materials. A well-structured conversion operation through consistent production processes helps maintain the quality of serundeng kelapa. Additionally, efficient outbound logistics, including organized order management and competitive pricing strategies, contribute to expanding market access and enhancing customer satisfaction. The word cloud analysis from interviews highlights key aspects of logistics activities, including suppliers, raw material quality, production capacity, transportation, and marketing areas. This study provides practical insights for MSME actors in managing integrated logistics to enhance distribution reliability, maintain stock availability, and support sustainable business growth   Keywords : Inbound logistic, Conversion operation, Outbound logistic, MSMEs, and Serundeng Kelapa
The Impact of Business Transformation in Improving Operational Performance at PT Telkom Witel Sulbagteng Rian, Rian; Syamsuddin, Syamsuddin; Asngadi, Asngadi; Dwiwijaya, Kadek Agus
SIMAK Vol. 23 No. 01 (2025): Jurnal Sistem Informasi, Manajemen, dan Akuntansi (SIMAK)
Publisher : Faculty of Economics dan Business, Atma Jaya Makassar University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35129/simak.v23i01.617

Abstract

This research was conducted to determine the impact of business transformation on improving operational performance at PT Telkom Witel Sulbagteng. The qualitative approach is based on a literature review of business transformation, Enterprise Resource Planning (ERP) systems, and operational performance. Microsoft Excel was used as the analysis tool. The study population consists of employees at PT Telkom Witel Sulbagteng. The results of this study indicate that service quality based on interviews, the top priority in improving operational performance is focusing on more responsive and high-quality customer services, such as enhancing customer trust through technologies such as cloud computing and big data, operational optimization is the second priority, although it faces challenges in coordination and service distribution, service diversification is critically important to meet changing market demands, making it a high priority, and human resource development does not dominate due to challenges in human resource capacity.
THE INFLUENCE OF SERVICE QUALITY AND TRUST ON PATIENT SATISFACTION AT THE KAMONJI COMMUNITY HEALTH CENTER, PALU CITY Rahmawati; Zahara, Zakiyah; Asngadi
JURNAL INTERNASIONAL UNIVERSITAS TADULAKO Vol 6 No 2 (2024): August : Tadulako International Journal of Applied Management
Publisher : Master of Management Study Program, Faculty of Economics and Business, Tadulako University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59769/tajam.v6i2.95

Abstract

The purpose of this study was to determine whether there is an effect of service quality and trust on patient satisfaction at the Kamonji Health Centre either partially or simultaneously. The population is patients or families who come for outpatient treatment at the Kamonji Palu Health Centre. The number of samples used was 100 respondents using the accidental sampling method. The data collection method used a questionnaire. Using causal descriptive analysis, data processing using multiple linear analysis. Based on the t test, service quality has a significant effect on patient satisfaction partially obtained a value of 0.026 <0.05 and trust has a significant effect on patient satisfaction partially with a value of 0.33 <0.05. Simultaneously, service quality and trust affect patient satisfaction based on the F test obtained a value of 0.00 <0.05. From the results of this study, there are still several indicators that get negative ratings from respondents that need special attention from the Kamonji Health Centre, Palu City to further improve the quality of service. be much better.
SUPPLY CHAIN MANAGEMENT IN MR. ARPEN'S SALTED FISH BUSINESS IN BONTOSI VILLAGE, LABOBO SUB-DISTRICT, BANGGAI LAUT DISTRICT Umbasene, Elis Elviana; Miru, Sulaeman; Asngadi, Asngadi
JURNAL INTERNASIONAL UNIVERSITAS TADULAKO Vol 6 No 3 (2024): December : Tadulako International Journal of Applied Management
Publisher : Master of Management Study Program, Faculty of Economics and Business, Tadulako University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59769/tajam.v6i3.132

Abstract

The purpose of this study is to identify and analyze the supply chain model used in Mr. Arpen's salted fish business in Bontosi Village, Labobo District, Banggai Laut Regency. This research was conducted over the span of one month using a descriptive qualitative method with a survey approach. Data were collected through in-depth interviews with selected informants relevant to the study. The analysis was carried out using descriptive techniques based on supply chain analysis. The results revealed four types of supply chain models in Mr. Arpen's salted fish business. The first model involves fishermen, Mr. Arpen, and consumers. The second model includes fishermen, fish collectors, Mr. Arpen, retailers, and consumers. The third model consists of fishermen, fish collectors, Mr. Arpen, distributors, and consumers. The fourth model comprises fishermen, fish collectors, Mr. Arpen, distributors, retailers, and finally consumers.
THE ANALYSIS OF PAVING BLOCK QUALITY CONTROL WITH VARIABLE APPROACHES (Study Of CV. Proton In Palu City) Pratiwi, Rika Yunita; Kaseng, Saharuddin; Asngadi, Asngadi
JURNAL INTERNASIONAL UNIVERSITAS TADULAKO Vol 6 No 3 (2024): December : Tadulako International Journal of Applied Management
Publisher : Master of Management Study Program, Faculty of Economics and Business, Tadulako University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59769/tajam.v6i3.134

Abstract

The purpose of this study was to determine how the quality control limit of Paving Block with Control By Variable Approach at CV. Proton in Palu City and find out whether the Paving Block quality process with the Control By Variable Approach is within the control limits. The research was conducted at CV. Proton in Palu City. The type of research used in this research is quantitative analysis. Data collection methods are carried out by interviews and field surveys. The sample in this study was 4 pieces of Paving Block / day for 20 days of research which was tested with a pressure load test. Data analysis was carried out using Check Sheet and control map with Control By Variable approach (X-bar and R-Chart). The results prove that the Paving Block quality process with the Control By Variable approach at CV. Proton is within the control limits. This is indicated by the results of UCL, CL, LCL on the X-bar and R-chart with control limits of 3-sigma and 2-sigma), which means that the quality control of this Paving Block is within the control limits so that the quality of the Paving Block belonging to CV. Proton is said to be good, and for both the graph results on the X-bar and R-chart show that almost all points are within the control limits, this is indicated by the absence of points that go outside the control limits, namely UCL and LCL, so that the quality control of the Paving Block owned by CV Proton is good.
Strategi Pemasaran Gula Aren dalam Meningkatkan Kesejahteraan Masyarakat di Desa Sikara Tobata, Kecamatan Sindue Tobata, Kabupaten Donggala Fadli; Asngadi; Harnida Wahyuni Adda
Jurnal Manajemen Riset Inovasi Vol. 1 No. 2 (2023): April : Jurnal Manajemen Riset Inovasi
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1722.517 KB) | DOI: 10.55606/mri.v1i2.1087

Abstract

Abstrak Di Desa Sikara Tobata tanaman aren merupakan salah satu komoditas perkebunan yang memilik nilai ekonomis yang tinggi sehingga sangat prospektif dalam pengembangannya dan memiliki peluang yang sangat besar dalam meningkatkan perekonomian masyarakat di desa tersebut. Pengumpulan data dilakukan pendekatan survei dengan mewawancarai 4 pelaku usaha gula aren melalui pertanyaan terbuka. Hasil dari penelitian ini adalah strategi pemasaran yang dilakukan dengan melakukan 4 bauran pemasaran (4P) yaitu (1) Produk : mempertahankan dan melakukan peningkatan kualitas produk (2) Harga : melakukan penetapan harga dengan orientasi biaya (3) Promosi: melakukan pelatihan pengunaan media sosial dalam melakukan promosi gula aren dan membantu pelaku usaha gula aren dalam mencari mitra (4) Tempat : gula aren diproduksi di Desa Sikara Tobata secara tradisional sebagai industri skala rumah tangga serta membentuk kerjasama kemitraan terhadap para pengusaha gula aren
ANALISIS DAMPAK PELAKSANAAN KEGIATAN EVENT TERHADAP PENDAPATAN PELAKU USAHA DI KABUPATEN PARIGI MOUTONG PROVINSI SULAWESI TENGAH INDONESIA Adam, Rosida P; Zainuddin, Fatlina; Husnah, Husnah; Asngadi, Asngadi; Rauf, Rustam Abd
SEGMEN: Jurnal Manajemen dan Bisnis Vol 20, No 2 (2024): SEGMEN Jurnal Manajemen dan Bisnis
Publisher : FE Program Studi Manajemen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37729/sjmb.v20i2.9131

Abstract

Tujuan penelitian ini menganalisis dampak pelaksanaan kegiatan event terhadap pendapatan pelaku usaha selama kegiatan event berlangsung Di Kabupaten Parigi Moutong. Kegiatan event telah 4 (empat) kali dilakukan, tahun 2022 tiga agenda nasional yakni (1) Word Food Day (Hari Pangan Nasional), (2) Harkanas (Hari Ikan Nasional), dan (3) event internasional Equator Run 10 K.Metode penelitian ini dikategorikan penelitian kuantitatif dan selanjutnya dilakukan analisis data dengan metode regresi liner berganda. Metode survey dilakukan sebanyak 59 sampel pelaku usaha. Tteknik penarikan sampel secara purposive sampling. Hasil penelitian menunjukan: (1) Besarnya koefisien korelasi (R) antara event, lama usaha, pendidikan, tenaga kerja dan modal yangdigunakan sangat kuat yaitu 0,904. (2) Variabel event, lama usaha, pendidikan, tenaga kerja dan modal memberikan dampak yang sifnifikan terhadap pencapaian pendapatan UMKM di Kabupaten Parigi Moutong dengan nilai F hitung sebesar 96,759; pada taraf sifnifikansi 0,000. (3) Dari lima factor penentu capaian pendapatan UMKM, yakni pelaksanaan event adalah factor dominan dengan nilai koefisien 2.438.984,2. (4) Pendapatan UMKM meningkat + 70 % dengan adanya event (tanpa event Rp. 4.021.398,3 meningkat menjadi sebesar Rp.6.831.525,4, dengan adanya event). (5) Besarnya produksi dengan adanya event adalah 101,9, sedangkan tanpa event adalah 44,6. (6) Tingkat hunian hotel dengan adanya event sebanyak 8 kamar (Full), tanpa event sebanyak 5 kamar (7) Kebutuhan dana UMKM dengan adanya event sebesar Rp.2.243.694, kemudian tanpa adanya event sebesar Rp.1.771.169. (8) Kebutuhan tenaga kerja saat event adalah 5 orang, sedangkan tanpa event adalah 4 orang. (9) Jumlah kunjungan dengan adanya event per jenis usaha sebanyak 41,8 pengunjung dan tanpa event per jenis usaha sebanyak 14,4 pengunjung.
Co-Authors Ainung Ainung Almubrak, Moch. Riski Ananda, Dasma Elsa Anisah Anisah Aprianto, Tedi Ardhi Arilla Syah Ardianto, Heni Cuk Triono Singgih Devi Nurfatimah DEWI SARTIKA Dika Rahmatiana Dwiwijaya, Kadek Agus Fadli Farreza Farreza, Farreza Fathur Rahman Fatlina Z Fatlina, Fatlina Harnida Wahyuni Adda Hasanuddin, Bakrie Herman Husein Hi Moh Saleh Husein HM Saleh Husnah Husnah Husnah Husnah I Kadek Agus Dwiwijaya Jane Belinda Saranga Kaseng, Saharuddin Konduwes, Fachryh Krisnamurti, Reza Mahendra Latifah, Ayi Masadah Maskuri Sutomo Moh. Qadril Lasaib Mohammad Ega Nugraha Muh. Rahmat Fatahilla Muh. Yunus Kasim MUH. YUNUS KASIM, MUH. YUNUS KASIM Muhammad April Ryan Tawakkal Muhammad Riswandi Palawa Muhyadin Muhyadin Nandhika Dwi Putra NURDIN, DJAYANI Nurhasana Pau Nurul Baiti Palawa, Riswandi Pratiwi, Rika Yunita Pria Tubagus Prilly Rumbajan, Mouren Happy Puspita, Della Rahmawati Randi, Randi prayuda Reski Mulya Utami Rian, Rian Rosida P. Adam Rustam Abd. Rauf Saharuddin Kaseng Saharuddin Kaseng Saharuddin Kaseng Saharuddin Kaseng Saharuddin Kaseng Satriani Satriani Shafira Algina Shamsuddin Shendy, Shendy Amelya Mattalitti Sintya Puspita Sari Solly Aryza Suci Rohmawati Sulaeman Miru Sulaiman Miru Sulaiman Miru Sulaiman Miru Sulaiman Miru Suryadi Hadi Syamsuddin Syamsuddin Syamsuddin Syamsuddin Syamsuddin Syamsuddin Syamsuddin Syamsuddin Syamsuddin Syamsuddin Syamsuddin Tambaru, Rachman Tambaru, Rahman Thahir, Harifuddin Tuti Haryanti, Tuti Ukum, Dwi Ilsya Afifah I. Hi. Umbasene, Elis Elviana Wahyuningsih Wahyuningsih Wahyuningsih Wiri Wirastuti Zainuddin, Fatlina Zakiyah Zahara