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All Journal Kinerja: Jurnal Ekonomi dan Manajemen Sawala : Jurnal Administrasi Negara SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Indonesian Journal Of Business And Economics Business Innovation and Entrepreneurship Journal Jurnal Ekonomi Manajemen INTEGRITAS : Jurnal Pengabdian Jurnal Darma Agung ADMA: Jurnal Pengabdian dan Pemberdayaan Masyarakat Humantech : Jurnal Ilmiah Multidisiplin Indonesia Jurnal Akuntansi dan Manajemen Bisnis (JAMAN) Jurnal Ekonomi dan Manajemen (JEKMA) Jurnal Ilmiah Multidisiplin (JUKIM) Jurnal Abdi Masyarakat Multidisiplin Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Jurnal Pengabdian Pada Masyarakat IPTEKS
Dede Sri Rahayu
Universitas Siliwangi
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Psychological Empowerment as a Mediator in the Influence of Perceived Support, Engagement, and Fit on Commitment Gusti Tia Ardiani; Annas Syams Rizal Fahmi; Elis Listiana Mulyani; Dede Sri Rahayu; Lucky Radi Rinandiyana
Sawala : Jurnal Administrasi Negara Vol. 14 No. 1 (2026): Sawala : Jurnal Administrasi Negara
Publisher : Program Studi Administrasi Negara Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30656/sawala.v14i1.11845

Abstract

The financial services industry is undergoing a digital transformation that requires competent employees with a high level of organizational commitment. Without such support, organizational change risks encountering resistance or even failure. This study aims to analyze the influence of perceived organizational support, employee engagement, psychological empowerment, and person-organization fit on organizational commitment within the financial services sector. This research used a quantitative survey approach. The sample consisted of employees from financial service organizations at Priangan Timur. Data were analyzed using structural equation modeling (SEM) to test the hypothesized relationships among variables. The results shows that perceived organizational support, employee engagement, and person-organization fit significantly affect organizational commitment, with psychological empowerment as a key psychological mechanism that strengthens these effects. These findings highlight the importance of psychological factors and value congruence in fostering employees’ long-term commitment. This study contributes theoretically to the development of organizational commitment models based on psychological approaches and provides practical implications for human resource management in financial services. The findings suggest strategies for effectively managing employees in the era of digital disruption.
Co-Authors Alfin Nur Fahmi Mufreni Annas Syams Rizal Fahmi Ardiani, Gusti Tia Asep Muhammad Adam Aso Sukarso Ati Rosliyati Bintari, Vivi Indah Dahlia, Eli Desi Fatmawati Desiana Desiana, Desiana Dheo Rimbano Eli Dahlia Eli Dahlia Elis Listiana Mulyani Faizah, Erna Nur Fitri Ajeng Sari Galih Nugraha Hakim, Adi Lukman Herma Wiharno Kurniawan Saefullah Kusnandar, Deasy Lestary Lestari, Nadya Ayu Lucky Radi Rinandiyana Luthfie Hadie Nugraha Darmawan Miswaty, Titik Ceriyani Nadia Ulfa Agustin Hilman Nadya Ayu Lestari Okte, Muhamad Ridzki Maulana Rahmatika Siregar Rani Nurnawati Rani Nurnawati Rani Nurnawati Rizal Fahmi Syaiful Rodhiyah Rodhiyah Rodhiyah Siswahyudianto Suryanugraha, Dim Zarita Syaiful, Rizal Fahmi