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All Journal J@TI (TEKNIK INDUSTRI) Abdimas Media Ekonomi dan Manajemen Jurnal Sosioteknologi Jurnal Optimasi Sistem Industri Journal Industrial Servicess Briliant: Jurnal Riset dan Konseptual PERFORMA : Media Ilmiah Teknik Industri Jurnal Kesehatan Vokasional Jurnal Teknik Industri: Jurnal Keilmuan dan Aplikasi Teknik Industri Technomedia Journal Journal of Education Technology SEMAR JENIUS: Jurnal Terapan Teknik Industri International Journal of Electronics and Communications Systems Proceeding ISETH (International Summit on Science, Technology, and Humanity) Jurnal Pengabdian Masyarakat dan aplikasi Teknologi Jurnal Standardisasi
Retno Wulan Damayanti
Program Studi Teknik Industri, Universitas Sebelas Maret
Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mechanical Engineering Medicine & Pharmacology Nursing Public Health Social Sciences Transportation Other

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Sustainable Religious Tourism: A Systematic Literature Review Khoiriyah, Nuzulia; Pujiyanto, Eko; Damayanti, Retno Wulan; Yuniaristanto, Y
Proceeding ISETH (International Summit on Science, Technology, and Humanity) 2024: Proceeding ISETH (International Summit on Science, Technology, and Humanity)
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/iseth.5416

Abstract

The study explores the dual impacts of tourism in the religious sector, highlighting both its positive contributions and environmental challenges when sustainability principles are disregarded. A literature review employing the PRISMA method examined 55 articles from SCOPUS-indexed journals published between 2014 - 2024, resulting in 27 relevant articles on the sustainable religious tourism field. Findings underscored that religious tourism generates social, economic, and environmental impacts. A comprehensive management framework is advocated for sustainable religious tourism, necessitating collaboration among stakeholders. Central to this approach is balancing the interests of all stakeholders to mitigate conflicts of interest effectively. The study recommends formulating and implementing a religious tourism sector strategy. This involves defining management concepts, executing strategies, and enforcing supervision mechanisms to foster sustainable practices.
Development of Muzakki Loyalty Model Considering Service Quality and Sharia Governance: A Literature Review Susanto, Mei; Pujiyanto, Eko; Damayanti, Retno Wulan
Proceeding ISETH (International Summit on Science, Technology, and Humanity) 2024: Proceeding ISETH (International Summit on Science, Technology, and Humanity)
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/iseth.5452

Abstract

Purpose: This study aims to develop a Muzakki loyalty model through a systematic literature review (SLR) approach. Methodology: The SLR process was conducted using the PRISMA scheme to select relevant literature form the Scopus database. Out of 27 identified articles, 6 were selected for further analysis. Results: The findings show that service quality affects Muzakki satisfaction, while personal factors, such as sharia governance and transparency in zakat management influence trust and Muzakki loyalty. Islamic work ethics and trust, also play a significant role in increasing loyalty and the amount of zakat contributions. Applications/Originality/Value: This study highlights the importance of effective zakat management by considering the dimensions of Muzakki loyalty to enhance sustained participation in zakat payments. The findings contribute to the broader discourse on sustainable development and highlight the potential applicability of these principles to other sectors. By applying these insights, industries and organizations can adopt similar strategies to ensure longterm sustainability and stakeholder engagement.
Technology Readiness Index (TRI) Pengguna Kompor Induksi di Indonesia (Studi Kasus: Pilot Project Konversi Kompor Gas LPG ke Kompor Induksi di Surakarta) Rizky, Dania Latifa; Damayanti, Retno Wulan; Laksono, Pringgo Widyo
Jurnal Sosioteknologi Vol. 24 No. 2 (2025): JULY 2025
Publisher : Fakultas Seni Rupa dan Desain ITB

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5614/sostek.itbj.2025.24.2.4

Abstract

To reduce dependency on LPG imports, the Indonesian government, through PT PLN (Persero), is implementing a project to convert LPG gas stoves to induction stoves, utilizing the national electricity surplus and reducing the energy subsidy burden. This study measures the technology readiness level of induction stove users in Surakarta, specifically the Beneficiary Families (KPM), using the technology readiness index (TRI). The results show that the KPM's TRI value is 3.33, which falls into the moderate category, indicating that the KPMs are considered pioneers ready to adopt this technology. However, there are still concerns about the technology's performance not meeting their expectations. The academic contribution of this study lies in developing an understanding of the adoption of induction stove technology in Indonesia, particularly the technology readiness within the community. The practical implications suggest the need for communication and training strategies to alleviate users' anxieties. From a social, economic, and environmental perspective, stakeholders need to formulate policies that support this transition by considering energy sustainability, reducing dependence on fossil fuels, and improving community welfare.
READINESS ASSESSMENT FOR IMPLEMENTATION OF INDUCTION STOVE’s INDONESIAN NATIONAL STANDARDIZATION (SNI) Assahda, Talitha Nabila; Damayanti, Retno Wulan; Fahma, Fakhrina; Laksono, Pringgo Widyo; Setiadi, Haryono
JURNAL STANDARDISASI Vol 26, No 2 (2024)
Publisher : Badan Standardisasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31153/js.v26i2.1040

Abstract

The Indonesian government has set a target to achieve net zero emissions (NZE) by 2060, part of which involves converting gas stoves to induction stoves for 8.2 million households by 2025. This initiative not only aims to reduce carbon emissions but also to decrease reliance on imported Liquefied Petroleum Gas (LPG), easing the strain on the state budget due to LPG subsidies. Standardizing induction stoves is crucial to ensure product quality and user safety. While Indonesia has existing standards for electric cooking equipment, specific standards for induction stoves are lacking, necessitating the development of Indonesian National Standards (SNI). To prepare for the implementation of these standards, a study focusing on the readiness of institutions involved in SNI implementation was conducted. Using the technoware, humanware, infoware, orgaware, cysnetware, manageware, and partnerware (THIOCMP) model, the study assessed the readiness of stakeholders. Thirty expert respondents participated in questionnaires and Focus Group Discussions (FGD). The findings indicate a high level of readiness among stakeholders, although improvements are needed in the orgaware component to ensure sustainable implementation of SNI for induction stoves. This research underscores the importance of thorough preparation for the successful adoption of new standards in Indonesia's transition to sustainable energy practices.
PENILAIAN TINGKAT KESIAPAN PENERAPAN STANDAR ISO 9001:2015 DAN DAMPAK EKONOMINYA PADA PERUSAHAAN START UP (Studi Kasus: PT XYZ) Defiatri, Deadila; Fahma, Fakhrina; Damayanti, Retno Wulan
JURNAL STANDARDISASI Vol 26, No 2 (2024)
Publisher : Badan Standardisasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31153/js.v26i2.1044

Abstract

Keberadaaan perusahaan start up memiliki peran penting dalam perkembangan perekonomian di Indonesia. Penerapan ISO 9001:2015 berpotensi untuk mendukung perusahaan start up dalam memperluas cakupan pasar dan memberikan framework untuk memantau kinerja perusahaan. Penelitian ini bertujuan untuk penilaian tingkat kesiapan penerapan ISO 9001:2015 di perusahaan start up (PT XYZ) dan mengevaluasi dampak ekonomi dari penerapan standar tersebut. Metode penelitian ini menggunakan intergrasi metode teknometrik dan ISO Methodology. Kuesioner terdiri atas 70 indikator dan melibatkan 14 responden internal perusahaan. Hasil penilaian menunjukkan bahwa tingkat kesiapan komponen technoware berada pada level “cukup”, sedangkan komponen humanware, inforware, dan orgaware telah berada pada level “tinggi”  dengan nilai koefisien kontribusi teknologi (TCC) sebesar 0.68 yang berarti PT XYZ telah siap dan mampu menerapkan standar ISO 9001:2015. Penilaian dampak ekonomi menunjukkan bahwa terdapat lima dampak yang paling signifikan dan estimasi B/C Ratio sebesar 9.53 mengindikasikan bahwa penerapan standar ISO 9001:2015 sangat layak untuk dilakukan.
SWOT Analysis for Center of Technology Development and Industrial Collaboration in the Context of New Normal, Industry 4.0, and Society 5.0 Damayanti, Retno Wulan; Setiadi, Haryono; Laksono, Pringgo Widyo; Triyono, Joko
BRILIANT: Jurnal Riset dan Konseptual Vol 8 No 2 (2023): Volume 8 Nomor 2, Mei 2023
Publisher : Universitas Nahdlatul Ulama Blitar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28926/briliant.v8i2.1168

Abstract

Post-pandemic recovery in the new normal era is one of the challenges industries in 2022. This is in addition to the use of industry 4.0 and society 5.0, labeled as “triple challenge” by industries to determine their direction and business strategies. These factors become an opportunity for the Center of Technology Development and Industrial Collaboration or Pusat Kajian dan Pengembangan Teknologi dan Kolaborasi Industri (PKPTKI) to improve its management to support industries. Three steps were conducted to tackle those challenges. The first is identifying and mapping the industry partner’s challenges. The second is solution mapping to support them while facing the triple challenges, and lastly is formulating the solutions using SWOT analysis and developing a new roadmap for PKPTKI. The outputs are the partner challenges and knowledge mapping, SWOT analysis, and solution strategies with a planned improvement program.
Towards Safer Workplace: A Survey-Based Study on Developing a Safety Climate Model for the Indonesian Paper Industry Nana Rahdiana; Bambang Suhardi; Retno Wulan Damayanti; Novie Susanto; Jafri Mohd Rohani
Jurnal Optimasi Sistem Industri Vol. 23 No. 2 (2024): Published in January 2025 (published late, please read our note)
Publisher : The Industrial Engineering Department of Engineering Faculty at Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25077/josi.v23.n2.p130-148.2024

Abstract

A reliable safety climate model is essential for evaluating safety behavior and predicting risks such as accidents or injuries, yet no research has specifically addressed the safety climate in the paper industry, either globally or in Indonesia. Recognized as high-risk due to its reliance on large machinery and hazardous chemicals, the paper industry has been understudied in this context. This research addresses the gap by developing a safety climate model tailored to the Indonesian paper industry, following a rigorous methodology that included a literature review, model design, validation processes, and Goodness-of-Fit testing. The study identified nine dimensions and 36 initial indicators, with strong content validity confirmed through Aiken’s V index, and refined through a survey of 313 employees—including managers, supervisors, and operators—at a paper factory in West Java, Indonesia. Confirmatory factor analysis (CFA) led to the final model, comprising nine dimensions and 32 validated indicators, achieving excellent fit across key criteria. These dimensions include management commitment, safety environment, safety communication, safety involvement, safety rules and procedures, safety training, safety competence, work pressure, and local wisdom. The validated model offers valuable insights into safety practices, providing a practical framework for improving safety performance in the Indonesian paper industry. By fostering a proactive safety culture and addressing sector-specific risks, this model has the potential to significantly reduce workplace accidents and improve overall safety performance, marking an important advancement in industry-specific safety research.
A Framework for Sustainable Supplier Selection Integrating Grey Forecasting and F-MCDM Methods: A Case Study Enty Nur Hayati; Wakhid Ahmad Jauhari; Retno Wulan Damayanti; Cucuk Nur Rosyidi; Muhammad Hafidz Fazli Bin Md Fauadi
Jurnal Optimasi Sistem Industri Vol. 24 No. 1 (2025): Published in June 2025
Publisher : The Industrial Engineering Department of Engineering Faculty at Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25077/josi.v24.n1.p63-83.2025

Abstract

Selecting appropriate suppliers is critical for healthcare organizations to ensure high-quality, reliable, and sustainable patient care services. In an increasingly competitive environment, hospitals must optimize supplier selection not only based on economic factors but also by integrating environmental and social sustainability considerations. This study aims to create a strong system for choosing sustainable suppliers in healthcare by combining fuzzy-based multi-criteria decision-making (MCDM) methods with Grey Forecasting GM(1,1) to handle uncertainty and changes in performance over time. The proposed framework applies the Fuzzy Best-Worst Method (F-BWM) to determine the relative importance of sustainability criteria, while the Fuzzy Additive Ratio Assessment (F-ARAS) method is used to rank suppliers based on these weighted criteria. Grey Forecasting GM(1,1) is employed to predict supplier performance for future periods, with forecasting accuracy evaluated through Mean Absolute Percentage Error (MAPE). All supplier forecasts achieved MAPE values below 5%, indicating very high prediction reliability. Empirical results from a case study at a general hospital in Indonesia confirm that social aspects, such as patient safety and reputation, are prioritized over economic and environmental considerations. Practically, the proposed framework enables healthcare institutions to holistically evaluate suppliers, specifically reducing risks related to supply disruptions and quality inconsistencies. The model performs best under conditions of limited or uncertain data availability, where supplier historical performance trends can be leveraged to forecast future reliability and sustainability outcomes. The prioritization of sustainability criteria yields social criteria (weight = 0.3703) as the most important, followed by economic (0.3609) and environmental (0.2688) criteria.
Enhancing Academic Staff Performance Prediction in Higher Education: A Data-Driven Hybrid Machine Learning Approach Triyoga, Khavid Wasi; Laksono , Pringgo Widyo; Damayanti, Retno Wulan
International Journal of Electronics and Communications Systems Vol. 5 No. 2 (2025): International Journal of Electronics and Communications System
Publisher : Universitas Islam Negeri Raden Intan Lampung, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24042/ijecs.v5i2.28670

Abstract

Enhancing the performance of academic staff is a key factor in maintaining institutional productivity and service quality in higher education. This study aims to develop a data-driven hybrid model capable of enhancing performance management effectiveness through the integration of predictive intelligence and evidence-based managerial recommendations. This model combines K-Means Clustering, Data Envelopment Analysis (DEA), Exploratory Factor Analysis (EFA), and Random Forest to analyze digital attendance data, service satisfaction surveys, and performance records from 2022 to 2024. This research was conducted at the Faculty of Teacher Training and Education, Sebelas Maret University (FKIP UNS) as a representative case study. The test results show that the predictive model achieved 92 percent accuracy and an F1-score of 0.90 in classifying low performance risk. A strong negative correlation was found between attendance tardiness and service satisfaction levels. DEA analysis identified 32 percent inefficiency in resource utilization, while EFA revealed three dominant latent factors: compliance with SOPs (0.82), academic productivity (0.89), and psychosocial well-being (0.93). Intervention cluster management (SOP training and workload reduction) resulted in a 28 percent increase in SOP compliance. These findings indicate that the integration of hybrid machine learning with efficiency and factor analysis can be an effective framework for data-driven improvement in academic staff performance.
Integration of Service Quality and Sustainability on Revisit Intention Dwi, Doni Nugroho; Pujiyanto, Eko; Damayanti, Retno Wulan
Jurnal Kesehatan Vokasional Vol 10, No 4 (2025): November
Publisher : Sekolah Vokasi Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jkesvo.110324

Abstract

Background: Hospital service quality played an important role in improving patient satisfaction and loyalty. However, sustainability, particularly the triple bottom line, became a new challenge in modern hospital management. Several studies demonstrated significant influences of service quality and sustainability on patients' intentions to revisit, yet studies that systematically integrated both aspects, especially in specialist hospitals, remained limited.Objective: This study aimed to examine the relationship between service quality dimensions and sustainability in relation to patient satisfaction and revisit intention, as well as to formulate future research agendas concerning sustainable healthcare services.Methods: Literature was collected using the PRISMA method from the Scopus and Google Scholar databases, covering publications from 2019 to 2025.Results: The analysis indicated that most of the reviewed literature employed the PLS-SEM method to examine the relationship between service quality and patient satisfaction. The findings consistently showed that service quality dimensions affected patient satisfaction, while sustainability dimensions contributed significantly to service perception and patients’ revisit intention. However, studies examining the integration of service quality and the triple bottom line remained scarce.Conclusion: The integration of service quality and sustainability emerged as an important aspect in improving service quality and patient retention. This study provided direction for future research and hospital practices aiming to develop value-oriented service systems with long-term and operational sustainability.
Co-Authors Andreas Wegiq Adia Hendix Ani Lestari Anindya Rachma Dwicahyani Areta Shafa Ardelia Assahda, Talitha Nabila Azizah Aisyati Bambang Suhardi Christa Dian Pratiwi CUCUK NUR ROSYIDI Defiatri, Deadila Dwi, Doni Nugroho Dwicahyani, Anindya Rachma Eko Liquiddanu Eko Pujiyanto Eko Pujiyanto Entifar, Nisa Aqilla Ellenahaya Enty Nur Hayati Era Febriana Aqidawati Ereika Ari Agassi Ereika Ari Agassi, Ereika Ari Faiz, Zulfa Miftakhul Fakhrina Fahma Fakhrina Fahma Febiyanto S Hasna Wahidaturrasyidah Anshori Hisjam, Muhammad I Wayan Suletra Ilham Priadythama Ilham Priadythama Ilham Priadythama Irwan Irwan Jafri Mohd Rohani Joko Triyono Laksono , Pringgo Widyo Lobes Herdiman Lobes Herdiman Maharani - Mei Susanto Mei Susanto Muh. Hisjam Muhammad Hafidz Fazli Bin Md Fauadi Nana Rahdiana Novie Susanto Nugroho, Imanuella Indah Nuzulia Khoiriyah Pangestu, Arissa Dwi Permatasari, Hani Aninda Intan Pringgo Widyo Laksono Pringgo Widyo Laksono Pringgo Widyo Laksono Pujiyanto, Eko Puspitasari, Hangganis Septiastuti Renny Rochani Rizky, Dania Latifa RR. Ella Evrita Hestiandari Santosa, Calvin William Setiadi, Haryono SETIAWATI, AYU Sukarno - Sukmaji Indro Cahyono, Sukmaji Indro Susmartini, Susy Syaifudin, Muhammad Raihan Triyoga, Khavid Wasi Wahyudi Sutopo Wakhid Ahmad Jauhari Winarno Winarno Yuniaristanto Yuniaristanto