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All Journal AL-MAKTABAH Berkala Ilmiah Pendidikan Biologi (BioEdu) Dharmakarya : Jurnal Aplikasi Ipteks Untuk Masyarakat UNEJ e-Proceeding PAUDIA: JURNAL PENELITIAN DALAM BIDANG PENDIDIKAN ANAK USIA DINI Medical Laboratory Technology Journal Master Bahasa JURNAL ILKES (Jurnal Ilmu Kesehatan) Tadabbur: Jurnal Peradaban Islam Discovery : Jurnal Ilmu Pengetahuan Inobis: Jurnal Inovasi Bisnis dan Manajemen Indonesia Juvenil: Jurnal Ilmiah Kelautan dan Perikanan Aliterasi: Jurnal Pendidikan, Bahasa, dan Sastra Indonesia Diadik: Jurnal Ilmiah Teknologi Pendidikan Maternity and Neonatal : Jurnal Kebidanan Nusantara Journal of Multidisciplinary Science Jurnal Media Akademik (JMA) Jurnal Manajemen dan Pendidikan Agama Islam Manfish: Jurnal Ilmiah Perikanan dan Peternakan Journal for Quality in Women's Health
Nurul hayati
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Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Journal : UNEJ e-Proceeding

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PHENOMENOLOGICAL STUDY : COMMUNITY EXPERIENCE AS A PUBLIC SERVICE AT THE PUBLIC HEALTH CENTER Nurul Hayati
UNEJ e-Proceeding 2017: Proceeding of 3rd International Nursing Conference
Publisher : UPT Penerbitan Universitas Jember

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Abstract

Background: Identify a complaints that the community needs as a service user to health services. Is an important factor to improve the improvement of health services at public health center (Puskesmas). Provision of excellent service to the community which is the embodiment of the obligations of the government apparatus as a public servant. In its implementation the service providers should implement access to public service accesses consisting of transparency, accountability, participatory, and responsiveness. The purpose of this study is to explore the community's experience in receiving puskesmas services. Methods: The research design used was qualitative with interpretive phenomenology approach. The data were collected through in-depth face-to-face interviews with 10 community members from community leaders, cadres and religious leaders. Data were collected and analyzed using thematic analysis based on Braun & Clarke approach. Results: The research yield 3 theme that is the expectation of facility convenience, less optimal of puskesmas service, and lack of service officer accessibility. Conclusions: Community experience in receiving puskesmas services is a complex experience related to the expectation of facility convenience, lack of optimal service of puskesmas, and the lack of service access of officers so as to result in improvement efforts for improvement of service based on public complaints to improve public health service quality. Exploration of community experience combined with staff experience is necessary to obtain material for policy proposals on improving the quality of public services in the health sector. Keywords: community experience, public service, puskesmas
Co-Authors Abdillah, Achlish Ahmad Nuruddin akhmad muntaha Alvia Reza Rizky Amalia Nur Vikrani Andika Adinanda Siswoyo Angga Pratama Putra Aprilika Merza Yulis Astuti, Nia Didik Budiyanto Dwi Ochta Pebriyanti Fachry Abda El Rahman Faishol Mahmoed Adam Ibrahim Fajar Ledianto Fitri Novianti Indra Wirawan Indriana Noor Istiqomah Irma Fitria Jannaton Naim Khoirul Mustaqim Laili Nur Azizah Laksono Trisnantoro Lathifa Annastasya Dwi Adnandya Lolytasari Lolytasari Maria Agustini Maryani Mu'alimin Mu'alimin Muhajir Muhajir Muniroh Manawar Musviro Mutia Sari Nur Alif Bahtiar Pandu Wibowo Primasari Mahardhika Rahmawati R Endro Sulistyono Rauzatunnur Rizky Nastiti Seny Alfina Amalia Amanda Sri Oetami Madyowati Sri Wahyuningsih Syaifuddin Kurnianto Syamsiar, Syamsiar Wayan Dani Bimantara Wulandari Rihhadatul Aisy