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Journal : Forum Manajemen

ANALISIS PENGARUH KUALITAS PELAYANAN WEBSITE E-COMMERCE TERHADAP KEPUASAN KONSUMEN DAN NIAT BERPERILAKU LOYAL (STUDI KASUS PADA PERUSAHAAN ARISTYA SILVER, PENDAHULUAN E-commerce merupakan suatu tindakan melakukan transaksi bisnis secara elektronik den Putu Agus Octa Aristya; Ni Putu Cempaka Dharmadewi Atmaja
Forum Manajemen STIMI Handayani Denpasar Vol 14 No 2 (2016): Jurnal STIMI Vol. 14 No. 2 - 2016
Publisher : Forum Manajemen STIMI Handayani Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The purpose of this research is to know if there is any effect of the servicequality website E-commerce upon the consumers satisfaction. Next, is that to knowwhether not there is an effect upon the consumers behavioural loyalty intentions,and to know if there is also an effect in the service quality of the E-commerce websiteupon the consumers behavioural loyalty intentions to the Aristya Silver company.population in this research is that the online/E-customers, themselves, who haveaccessed the Aristya Silver comapany’s website (http://www.aristya-silver.com).Samples have been determinded by using a metode called purposive sampling. Thesamples, moreover, have been chosen by 200 people. Hypotheis has been observedusing Structural Equation modelling (SEM) with an istalled application tool calledanalysis of Moment Structure (AMOS) version 18. The result of the research showsthat: (1) the service and quality of the E-commerce website significant positivelyeffects the consumers’ satisfaction. (2) the satisfaction significant positively effectsupon the loyalty. (3) the service and quality of the E-commerce website significantpositively effects the consumers’ loyalty. (4) There’s indirect connection betweenexogenous variabel (E-servqual) and endogenous variabel (behavioral loyaltyintentions) through interviening variabel which is consumer’s satisfaction. Thisalso interpreted that consumer’s satisfaction hasn’t intervene behavioral loyaltyintention.
ANALISIS PENGARUH KUALITAS PELAYANAN WEBSITE E-COMMERCE TERHADAP KEPUASAN KONSUMEN DAN NIAT BERPERILAKU LOYAL (STUDI KASUS PADA PERUSAHAAN ARISTYA SILVER, PENDAHULUAN E-commerce merupakan suatu tindakan melakukan transaksi bisnis secara elektronik den Putu Agus Octa Aristya; Ni Putu Cempaka Dharmadewi Atmaja
Forum Manajemen Vol 14 No 2 (2016): Jurnal STIMI Vol. 14 No. 2 - 2016
Publisher : STIMI Handayani Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61938/fm.v14i2.147

Abstract

The purpose of this research is to know if there is any effect of the servicequality website E-commerce upon the consumers satisfaction. Next, is that to knowwhether not there is an effect upon the consumers behavioural loyalty intentions,and to know if there is also an effect in the service quality of the E-commerce websiteupon the consumers behavioural loyalty intentions to the Aristya Silver company.population in this research is that the online/E-customers, themselves, who haveaccessed the Aristya Silver comapany’s website (http://www.aristya-silver.com).Samples have been determinded by using a metode called purposive sampling. Thesamples, moreover, have been chosen by 200 people. Hypotheis has been observedusing Structural Equation modelling (SEM) with an istalled application tool calledanalysis of Moment Structure (AMOS) version 18. The result of the research showsthat: (1) the service and quality of the E-commerce website significant positivelyeffects the consumers’ satisfaction. (2) the satisfaction significant positively effectsupon the loyalty. (3) the service and quality of the E-commerce website significantpositively effects the consumers’ loyalty. (4) There’s indirect connection betweenexogenous variabel (E-servqual) and endogenous variabel (behavioral loyaltyintentions) through interviening variabel which is consumer’s satisfaction. Thisalso interpreted that consumer’s satisfaction hasn’t intervene behavioral loyaltyintention.
Co-Authors A.A Putu Agung Agrippina Wiraningtyas, Agrippina Aling Krishnanda Armaduhita Anak Agung Made Karma Wijaya Anak Agung Putu Agung Anak Agung Putu Agung Anak Agung Putu Agung Andika, Ary Wira Anggriani, Rini Arista Dewi, Ni Putu Mirah Chandra, I Gusti Agung Ayu Dian Priskila Daniel Manek Daniel Manek Daniel Manek3 Darma, I Wayan Agus Budi Dewa Ayu Dwi Indra Swari Dewi, Anak Agung Ayu Pramisanthi Diastuti, Ni Kadek Gusti Ayu Dewi Setiawati I G NG A Gede Eka Teja Kusuma I Gede Cahyadi Putra I Gusti Agung Ngr Gd Eka Teja Kusuma I Gusti Ayu Artini Dewi I Gusti Ayu Asri Pramesti I Gusti Ayu Dhita Puspita Dewi I Gusti Ayu Imbayani I Gusti Ngurah Agung Eka Teja Kusuma I Gusti Ngurah Agung Gede Eka Teja Kusuma I Gusti Ngurah Agung Gede Eka Teja Kusuma I Gusti Ngurah Bagus Adhi Putra Sahadewa I Gusti Ngurah Bagus Gunadi I Gusti Ngurah Jaya Winata I Kadek Agus Widiarta I Kadek Yogik Suardika I Ketut Rahyuda I Komang Wira Kencana Putra I Made Irvan Widiatmika I Made Pratama, I Made I Made Wahyu Wijaya I Nengah Aristana I Nengah Suardhika I Nengah Suardika I Nyoman Nesa Nirta Ardiana I Nyoman Tri Gunawan I Putu Ariawan I Putu Sumantara I Putu Warjaya I Putu Yoga Pratama Putra I Wayan Darmada I Wayan Mendra I Wayan Widnyana Ida Ayu Agung Dewi Kesumawati Ida Ayu Pujiartini Putri Keniten Ida Bagus Made Oka Suryawan Ikadek Sumiarta Irma Rubianti Joe, Augyawati Kadek Asrilina Putrawan Kadek Riza Nevilia Komang Febry Aditya Putra Krisna Kurniari Krisna, I Putu Kusuma, I Gusti Agung Ngurah Gede Eka Teja Kusuma, I Gusti Ngurah Agung Eka Teja Kusumatirta, I Wayan Ryan Laila Rauhun Hidayanti Luh Pande Mirah Jayanti Luh Prayascita Putri Dayani Luh Putu Petrisia Pradnya Wulandari Made Ayu Putri Cahyani Made Mitha Aprilia Pratiwi Maeyusa, Ni Made Cahaya Intan Mane, Daniel Muhammad Subhan Ngakan Nyoman Bagus Putra Legawa Ni Kadek Ariantini Putri Ni Kadek Ayu Sari Kanti Ni Kadek Ayuningsih Ni Kadek Dwi Yuliani Ni Kadek Henita Raina Yanti Ni Kadek Matriani Ni Kadek Sinta Jayanti Ni Kadek Yuli Antari Ni Komang Atika Wicahyani Ni Komang Purnamiasih Ni Luh Putri Aprilia Ni Luh Putu Febri Arista Dewi Ni Luh Putu Ganda Sari Ni Luh Widiantari Ni Made Ari Andani Ni Made Diah Rukmini Ni Made Dwi Puspitawati Ni Made Gitawati Ni Made Irma Widyasari Ni Made Ratnadi Yulia Sari Ni Made Satya Utami Ni Nyoman Menuh Ni Nyoman Menuh Ni Putu Lisa Ernawatiningsih Ni Putu Mira Khrisna Putri Ni Putu Nina Nuryati Ni Putu Rias Ratiwi Ni Putu Sri Widianingsih Ni Wayan Diah Chandra Swari Dewi Ni Wayan Eka Diana Santhi Ni Wayan Eka Mitariani Ni Wayan Ekayanti Ni Wayan Semiati Ni Wayan Suarjati Yusni Ni Wayan Swari Pradnyani Pinatih Nita Anggraini, Ni Putu Nugroho, Gifari Iman Nur Faiza Olahairullah, Olahairullah Orlanda, Ni Putu Audi Pande Diva Darma Diputra Pande Ketut Ribek Putri Emilia Yanti Putri, Ni Luh Gede Ananta Eka Putu Agus Octa Aristya Putu Ardelia Febriana Putu Eka Pasmidi Ariati Putu Intan Puspita Dewi Putu Lia Pramesti Anggarani Putu Pade Sintia Damayanti Rini Rahmawati Sari, Ni Made Winda Semiati, Ni Wayan Tjokorda Istri Praganingrum Wijana, I Made Dauh Wisnawa, Putu Anom Wisnu yasa, I Gede Agus Sentana Widana Yuliadewi, Nyoman Wiwiek Yunika, Ni Luh