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All Journal Jurnal Sibermas (Sinergi Pemberdayaan Masyarakat) Jurnal Kolaboratif Sains Journal of Economic, Business, and Administration JEBA Journal of International Conference Proceedings Profit: Jurnal Manajemen, Bisnis dan Akuntansi IICSDGs Jurnal Ilmu Manajemen dan Bisnis JIAP Jurnal Media Administrasi Nanggroe: Journal Of Scholarly Service Jurnal Pengabdian Masyarakat Bangsa Jurnal Riset Rumpun Ilmu Sosial, Politik dan Humaniora (JURRISH) Central Publisher Jambura Journal of Administration and Public Service Nanggroe: Journal of Scholarly Service Eksekusi: Jurnal Ilmu Hukum dan Administrasi Negara Journal of Innovative and Creativity Sosial Simbiosis: Jurnal Integrasi Ilmu Sosial dan Politik Mimbar Administrasi Presidensial: Jurnal Hukum, Administrasi Negara, Dan Kebijakan Publik aktivisme: Jurnal Ilmu Pendidikan, Politik dan Sosial Indonesia Ulil Albab Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara Jurnal Manajemen, Bisnis dan Kewirausahaan
Sri Yulianty Mozin
Universitas Negeri Gorontalo
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences Other

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Journal : Journal of International Conference Proceedings

 1 
The Effectiveness of Integrated Management Quality (MMT) in JNE Main Branch Gorontalo Dwi Ayu Hartinah; Abd. Rahman Pakaya; Sri Yulianty Mozin
Journal of International Conference Proceedings (JICP) Vol 1, No 2 (2018): Proceedings of the 2nd International Conference of Project Management (ICPM) Gor
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (209.137 KB) | DOI: 10.32535/jicp.v1i2.302

Abstract

This study aims to describe the effectiveness of Integrated Management Quality (MMT) in JNE Main Branch Gorontalo in terms of (1) socialization program, (2) understanding program, (3) target accuracy, (4) goal achievement, and (5) real change. The method of this research is qualitative with the type of case study research through (i) triangulation of data sources through comparison of the results of interviews with the contents of related documents; (ii) data collection techniques through in-depth interviews with informants and documentation studies; (iii) data analysis techniques through data reduction, data presentation, verification and conclusion. The results of the study are: First, the MMT socialization is carried out less effectively, there were still employees and community customers who had not received complete information about the quality management model implemented in the company. The intensity of the dissemination still needs to be improved through routine breeding to employees and service advertisements for the community. Second, understanding MMT is effective. After getting information about MMT, employees understand about the quality management model implemented in the company. Employees have knowledge of performance quality standards targeted in SOPs. Employees feel easy in following the performance quality standards set by the company. Third, the accuracy of MMT targets is effective. The customer community is satisfied with the effectiveness, efficiency and flexibility of the services provided by the company, so it always makes JNE the first choice in the shipping and receiving services of goods. Fourth, the goal of MMT is implemented effectively. Along with the demand for service needs, the company carries out HR development through recruitment of competent staff and includes employees in technical training and training, adds a fleet of transportation facilities for sending and receiving goods, and updates the internet needs. The goal of MMT is achieved to the maximum. Fifth, real changes from MMT are carried out effectively. The community is easy to access JNE services located in downtown Gorontalo, handled well at affordable costs. Gorontalo Main Branch JNE service meets the expectations and expectations of the customer community. This study concluded that Integrated Quality Management (MMT) at JNE Main Branch of Gorontalo is carried out effectively. Keywords: Effectiveness, Integrated Management Quality.
Implementation of Total Quality Management (TQM) in Efforts to Improve the Quality of Higher Education (Case Study at Gorontalo State University) Sri Yulianty Mozin; Irina Popoi
Journal of International Conference Proceedings (JICP) Vol 1, No 2 (2018): Proceedings of the 2nd International Conference of Project Management (ICPM) Gor
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (103.528 KB) | DOI: 10.32535/jicp.v1i2.308

Abstract

The study entitled Implementation of Total Quality Management (TQM) in Efforts to Improve the Quality of Higher Education (Case Study at Gorontalo State University) aims to describe (1) the stages of implementing TQM in universities; (2) the quality of Gorontalo State University. The method of this research is qualitative with the type of case study research. Data collection is done by in-depth interviewing techniques to informants and documentation studies. Data analysis techniques through data reduction, data presentation, verification and conclusion. The results of the study were: (1) the implementation of TQM at Gorontalo State University was carried out systematically through the stages of preparation, planning and implementation. In the preparatory stage, universities carry out initial design or internal reinforcement to recognize the potential of Gorontalo State University. Higher education has prepared well to carry out TQM implementation well. At the planning stage, the university has developed a long-term plan for effective management, using the PDCA cycle, namely the plan (plan preparation), do (plan implementation), check (review and evaluation), and act (follow-up completion). At the implementation stage, management or university leaders have realized strategies and policies into action through the activation of the team and the implementation of quality management projects properly. Higher education has established a pillar or acceleration of quality improvement well; (2) the quality of Gorontalo State University as the ability of tertiary institutions to implement the tri dharma of higher education has jumps in quality achievement. The rector of Gorontalo State University has prioritized acceleration of accreditation to support the acceleration of the realization of Leading University. The quality of tertiary institutions has achieved a lot of strategic goals and consistent achievement has been marked by obtaining institutional accreditation (University Accreditatiton 2018) with A grades, human resources acceleration and increasing professors and doctors, assessment of governance through the ranking of tertiary institutions at 47th rank collaboration with the world's best universities that work together in research, community service, natural resource management, and cultural promotion. Keywords: Total Quality Management, Quality, Higher Education.
Co-Authors Abd. Rahman Pakaya Adam Abas Adeliptia Abdullah Adinda Pratiwi Maliki Agung Nugraha Ainun Fauzia Idrus Ainun Fauziah Isnani idrus Ainun Marsyida Komendangi Alexander H. Badjuka Alexander H.Badjuka Alfridho Musa Alya Febriliya Usman Anggun Mokodompit Arifin Arifin arifin tahir Arit Pratama Putra Lihawa Asna Aneta Astri Hasniyantri Lanio Bala Bakri Cehlsi Olivia Katili Dea Ayu Lestari Djamila Podungge Dwi Amalia Harun Dwi Ayu Hartinah Dwi Sasmindar Edis Adelia Dunggio Ely Ibrahim Fadillah Abdullah Fardan Rumampuk Fatma Nia Kasim Fatmawati Latif Fatralisa D. Pulanding Fitria Nur Amalia Ismail Hadidjah Hasan Haikal Supu Hartakni Hartawan Indriyani Lumentut Intan Juleyka Halid Intan Nur’Ain Sako Irina Popoi Irmawati Aripin Jelita Jelifer Darise Juriko Abdussamad Karmila Djafar Khairunnisa Ahmad Khoirullah Lapasau Lina Syafitri Liswati Abdullah Marcela Puwa Maya Anggraini Meylis Rasid Miranda Djapar Moh Al Rizky K. Ali Moh Nabil U.S Tuki Moh Prayuda Sampara Mohamad Iqshal Botutihe Muhammad Fajri Sulhandi Nadila Liputo Nafisya Datau Najwa Safana Ni Made Amanda Nopal R. Abas Nur Padillah Sahibuddin Nurferawati Ntelu Nurul Khikmah Nurul Nazwa Noho Oksin Mawikere Pratia Anggraini Wahap Rahmat Reizal Loleh Rahmatia Pakaya Rahna Juwita Hatta Era Raihan Alamsyah Hilapah Ralda Ivanka A. Labino Rini Ramadhani Riskawati Fitra RITA HULANTU Rizky Ayulia Sari Romy Tantu Rosman Ilato Rusli Isa Sabrina Meamogu Saiful Annam Saiful Annam Selvia Ningsi Panigoro Sintia Anwar Siti Fadilah Atjil Siti Nurain Tuna Siti Nurcahyati Abdussamad Siti Nurhaliza Labasir Siti Pratiwi Husain Siti Rukiah Yusup Siti Sabrina Kadir Sitti Miskayatul Jannah Sitti Warda Syarif Sri Nandri Yanti Ismail Sri Rahayu Nadia Syarifah Arkani Tiara Kasih Salihi Utami Septiyani Dumbela Vanda Imelda Patuti Vivi Venti Vera Sulila Wal Fajri William Indra S. Mooduto Winda Septiyani Pahude Wulandari Putri Radjak Yacob Noho Nani Yanti Aneta Yasifah Tri Andini Yasifah Tri Lewana Zaskia Shalwa Lawani Zavicka Aulia Natasya Zhafirah Nuralifya Rilani Kasim Zubaidah Mahmud