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All Journal Jurnal Edukasi dan Penelitian Informatika (JEPIN) Journal Information System Development ALGORITMA : JURNAL ILMU KOMPUTER DAN INFORMATIKA JURNAL TEKNOLOGI DAN ILMU KOMPUTER PRIMA (JUTIKOMP) Jurnal Sistem Informasi Kaputama (JSIK) Building of Informatics, Technology and Science Majalah Ilmiah Warta Dharmawangsa JTIK (Jurnal Teknik Informatika Kaputama) JUKI : Jurnal Komputer dan Informatika Jurnal Manajemen Informatika Jayakarta Jurnal Ilmu Komputer dan Sistem Komputer Terapan (JIKSTRA) Journal of Vision and Ideas (VISA) Jurnal Pengabdian Masyarakat IPTEK EXPLORER Bulletin of Multi-Disciplinary Science and Applied Technology Journal Of Human And Education (JAHE) Journal of Information Systems and Technology Research Sci-Tech Journal Journal of Artificial Intelligence and Engineering Applications (JAIEA) International Journal of Informatics, Economics, Management and Science Ulead : Jurnal E-pengabdian Journal of Engineering, Technology and Computing (JETCom) Journal of Mathematics and Technology (MATECH) Jurnal Hasil Pengabdian Masyarakat (JURIBMAS) JOURNAL OF ICT APLICATIONS AND SYSTEM Jurnal Teknik, Komputer, Agroteknologi dan Sains Zadama: Jurnal Pengabdian Masyarakat TAMIKA: Jurnal Tugas Akhir Manajemen Informatika & Komputerisasi Akuntansi International Journal of Health, Engineering and Technology Jurnal Penelitian Sistem Informasi Indonesian Journal of Education And Computer Science Indonesian Journal of Science, Technology, and Humanities Pengabdian Pendidikan Indonesia (PPI) Jurnal Ilmu Komputer dan Sistem Informasi Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika Bridge: Jurnal Publikasi Sistem Informasi dan Telekomunikasi Modem : Jurnal Informatika dan Sains Teknologi Repeater: Publikasi Teknik Informatika dan Jaringan Switch: Jurnal Sains dan Teknologi Informasi Polygon: Jurnal Ilmu Komputer dan Ilmu Pengetahuan Alam Merkurius: Jurnal Riset Sistem Informasi dan Teknik Informatika Mars: Jurnal Teknik Mesin, Industri, Elektro dan Ilmu Komputer Saturnus: Jurnal Teknologi dan Sistem Informasi KETIK : Jurnal Informatika International Journal of Information Technology and Business Ulil Albab Pascal: Journal of Computer Science and Informatics Journal of Computer Science Artificial Intelligence and Communications Jurnal Ilmu Komputer dan Teknik Informatika Jurnal Pengabdian Masyarakat Berdampak Global Science: Journal of Information Technology and Computer Science Journal of Data Science and Informatics Engineering Journal of Information Technology and Systems Engineering Information System Analysis, Design and Development
Rusmin Saragih, Rusmin
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Journal : information system analysis design and development

 1 
Modeling and Optimizing Organizational Business Processes through Integrated Information Systems: Evidence from Public and SME Sectors Rusmin Saragih; Enda Ribka Meganta P
Information System Analysis, Design and Development Vol. 1 No. 1 (2026): January: Information System Analysis, Design and Development
Publisher : Asosiasi Pengelola Jurnal Informatika dan Komputer Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66472/isadd.v1i1.2

Abstract

In the context of both public organizations and Small and Medium Enterprises (SMEs), inefficient business processes remain a significant challenge. Fragmented information systems often hinder the optimization of these processes, leading to slower decision-making, redundant efforts, and increased operational costs. This study aims to analyze and optimize business processes by utilizing integrated information systems (IIS), providing a comparative analysis between the two sectors. The theoretical framework explores key theories such as Business Process Management (BPM) and the integration of information systems for process optimization. Previous studies highlight the differences in how IIS implementation impacts the public and SME sectors, noting challenges such as data silos, legacy systems, and resistance to change. A case study analysis methodology was employed to assess the effectiveness of IIS across both sectors. Business Process Modeling (BPMN) was used to visualize business processes before and after optimization, and process performance was measured through key metrics such as time reduction, error rates, and cost efficiency. The results show that IIS integration improved business process efficiency by an average of 28%, with reductions in redundancy and faster decision cycles observed in both sectors. Public organizations benefited from enhanced service delivery and better resource management, while SMEs gained competitive advantages through streamlined operations and increased responsiveness to market demands. The comparison reveals that integrated systems had a greater operational impact than traditional isolated process reengineering methods. Public organizations faced more regulatory and governance challenges, while SMEs leveraged their flexibility for faster integration. Recommendations for both sectors include focusing on overcoming barriers such as resistance to change and investing in system modernization. Future research should explore the long-term effects of IIS integration and further sector-specific comparisons.
Co-Authors , Eka Putra ., Novriyenni Abdul Azan Abdul Azan Abdullah Hamid Abdullah Husein ACHMAD FAUZI Achmad Fauzi Adyanata Lubis Ahmad Jurnaidi Wahidin Alfina Damayanti Ambarita, Indah Andini Andini Andre Adrian Andrean Samuel Siahaan Aprilianda, Dinda Arianta Bangun Arnes Sembiring Asih, Munjiat Setiani Barany Fachri Boyke Gunawan Manurung Br Sitepu, Dinda Isabella Buaton, Relita Budi Yanto Chairul Rizal Charles Jhony Mantho Sianturi, Charles Jhony Mantho Cindy Primadona Siahaan Damayanti, Fera Dandi Satria R Darmawan Ginting Deni Apriadi Dewantara, Nowell Dika Arif Sihombing Dimas Prayogi Dinda Firdawati Simamora Divi Handoko Divi Handoko Eka Pandu Cynthia Eka Pandu Cynthia Eka, Muhammad Elyandri Prasiwiningrum Ema Sari Suwandi Enda Ribka Meganta P Erbin Sitorus Erlita Sulistiati Fany Juliawati Fatimah Fatmaira, Zira Fauzi, Achmad frans ikorasaki Fuzy Yustika Manik Fuzy Yustika Manik, Fuzy Yustika Gea, Fide Evianti Gultom, Imeldawaty Herdiansyah Harahap Herdiansyah Harahap Hesty Vitara Hotler Manurung I Gusti Prahmana Ikhsan Arif Indra Prasetia, Indra Irfan Yusuf Ismi Asmita Jesayas Sembiring Khair, Husnul Khalidy, Furqan Lili Musarofah Lili Musarofah M. Yogi Riyantama Isjoni Magdalena Simanjuntak Mardiah Marto Sihombing Marto Sihombing Maulidania Mediawati Cynthia Meisaroh Melda Pita Uli Sitompul Mhd Ferdiansyah Putra Mili Alfhi Syari Muhamad Furqon Muhammad Danil Syahputra Muhammad Danil Syahputra Muhammad Eka Muhammad Eka Muhammad Noor Hasan Siregar Muhammad Raihan Muhammad Reza Habibi Muhammad Zen, Muhammad Munadi Munadi Nadia Nurhafiza Nasril Hidayat Nico Kurniawan Purba Nikous Soter Sihombing Novriyenni Novriyenni Novriyenni, Novriyenni Nurhayati Nurhayati Nurhayati Nurhayati Nurhayati Nurhayati Nurhayati Nurhayati Nurlaila Nurlaila Nuryahati - Pakpahan, emma martina Pakpahan, Victor Maruli Pardede, Akim Manaor Hara Pasaribu, Tioria Petrus Loo Rafli Fitriawan Rahayu Utami Rahmadani Rahmadani Rahmawati Rahmawati, Rahmawati Ramadani, Suci Ramli Ramli Ramos Parulian Ambarita Ratih Puspadini Rianty Zabitha Siregar Ricky Ramadhan Harahap Rivalri Kristianto Hondro Rizki Kurniawan Romy Wahyuny Ruine Buana Br Sitepu Ryan Hidayat Saripurna, Darjat Satria R, Dandi SELVY SELVY ANGGRAINI Sihombing, Anton Sihombing, Marto Simanjuntak, Magdalena Simanjuntak, Magdalena Sinaga, Ayu Puspita Sari Sirait, Win Gomgom Parsaulian Siswan Syahputra Sonadi Perangin Angin Suci Pratiwi, Kiki Supiyandi Supiyandi Syahputra, Siswan Syari, Milli Alfhi Tantia Azzahra Tata Mustika Dewi tata, tatamustikadewi Theodora MV Nainggolan Tiwuk Widiastuti Ulandari, Seri Wati, Sri Kesuma Yani Maulita Yekolya Anatesya Yessi Fitri Annisah Lubis Yudo Devianto Yulia Ningsih Yusuf Afani Yuyun Dwi Lestari Yuyun Dwi Lestari