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Yulisda, Desvina
Universitas Malikussaleh
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Journal : JOURNAL OF APPLIED INFORMATICS AND COMPUTING

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Evaluating the Effectiveness of the SIGNAL Digital Samsat Application Using the PIECES Framework and Technical Testing Syakhila, Amanda; Fitria, Rahma; Yulisda, Desvina
Journal of Applied Informatics and Computing Vol. 9 No. 5 (2025): October 2025
Publisher : Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaic.v9i5.10086

Abstract

The SIGNAL application is a digital service provided by the Indonesian National Police's Traffic Corps (Korlantas Polri) to facilitate online STNK validation. However, several users have reported issues such as unsuccessful verification processes, delays in the delivery of physical documents, slow customer service responses, and login difficulties. This study aims to evaluate the performance of the SIGNAL application using the PIECES framework, which covers six dimensions: Performance, Information, Economic, Control, Efficiency, and Service. Data were collected through questionnaires distributed to 300 users of the SIGNAL application. Each questionnaire indicator was developed based on PIECES theory and statistically tested for validity and reliability using AVE and Composite Reliability. Descriptive and inferential analyses were conducted, including a one-sample t-test to assess user satisfaction. The results show that the average satisfaction score was 3.9 out of 5, with 76% of respondents expressing satisfaction or high satisfaction, 15% neutral, and 9% dissatisfied. The highest satisfaction was recorded in the Economic aspect (mean 4.06), while the lowest was in Control (mean 3.94). Technical testing using Apptim showed the app performed well, with an average response time of 2.4 seconds, CPU usage at 18%, memory usage at 170MB, and no crashes (0% error rate). These findings indicate that SIGNAL is generally effective and stable, though improvements are needed, particularly in service responsiveness and cross-device performance. This research contributes to the theoretical application of the PIECES model in evaluating public digital services and offers insights for improving the quality of e-government systems in Indonesia.
Co-Authors -, Badriana -, Bakhtiar Agam Muarif Agus Adi Nursalim Ahmad Fikri Ahmad Fikri Ahmad Fikri Ahmad Nayan Akbar, Anggi Rizki Al Kautsar Aidilof, Hafizh Alfarizi, Reza Amalia, Nabila Ananda Faridhatul Ulva Andik Bintoro Angga Pratama Angga Pratama Apriani Riski Ar Razi Ar Razi Ashari, Muhammad Rayhan Aulia, Rika Baidhawi Baidhawi Balqis Yafis Chairil Anwar Cut Aura Putri K.D Dahlan Abdullah Dedi Fariadi Dini Rizki Ebi Putra Eka Susanti Eka Susanti Emi Maulani Eri Saputra Fadhliani, Fadhliani Fajar, Mutiara Febriandirza, Arafat Habib Muharry Yusdartono Hanif Hanif Himmatur Rijal Hisyam Maulana Hadi Hussain, Azham Ida Ayu Putu Sri Widnyani Iswadi Iswadi Kamila, Raisya Khairul Anshar Khairul Anshar Kurniawati Kurniawati Kurniawati Laila, Dwi Nur'aini Marina Marina Maulida, Fika Melani, Siska Amelia Muhammad Aufa Aslami Muhammad Fauzan MUHAMMAD HABIB Muhammad Ikhwani Mukti Qamal Muliana, Erna Mulyawan, Rizka Munirul Ula Mutammimul Ula Muthmainnah Muthmainnah Muthmainnah Muthmainnah Mutiara Fajar Muzakir Nur Nita, Erlija Nosari, Yulia Nurdin Nurdin Nurfasha , Salsa Nurhasanah Nurhasanah Nurlaila, Rizka Nurmalita Nurmalita Nurul Hayati Harahap Perdinanta, Gita Rafika Rafika Rahayu Rahayu Rahma Fitria Rahma Fitria, Rahma Rahma, Hilmia Rahmah, Chatrine Aulia Razi, Ar Razif, Razif Reza Putra Rizka Mulyawan Rizki Setiawan Rizki, Dini Rizky Putra Fhonna Sahputra, Ilham Salsa Nurfasha Salwan, Defri Sayed Fachrurrazi Sri Wilujeng Susanti Susanti Syakhila, Amanda Syamsul Bahri Sylvie Anastasya Utami Tarigan, Anjasmara Teguh Gunawan Veri Ilhadi Zulnazri, Z Zurhijjah Zurhijjah