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The Influence of Laboratory Analyst Performance, Examination Equipment and Work Environment on Patient Satisfaction in Hospital X Through Waiting Time Efficiency Laboratory Examination Results Kamelia Ghalib; Rudianto Rudianto; Jones Zenas Rante; Ratnawati Prayogi
International Journal of Management Research and Economics Vol. 3 No. 1 (2025): February : International Journal of Management Research and Economics
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/ijmre-itb.v3i1.2696

Abstract

This study examines the influence of laboratory analyst performance, examination equipment, and work environment on patient satisfaction at Hospital X through the efficiency of laboratory test result waiting times. This research employs a quantitative method. The sample consists of the entire population, using a saturated sampling/census technique, which includes 15 laboratory staff and 15 patients who visited the laboratory at Hospital X, selected through a non-probability sampling technique. Data collection was conducted using a questionnaire, and data analysis was carried out using the Smart PLS 4 method. The results are as follows: 1) Laboratory analyst performance, examination equipment, and work environment do not influence the efficiency of laboratory test result waiting times. 2) Laboratory analyst performance, examination equipment, and work environment do not influence patient satisfaction at Hospital X. 3) The efficiency of laboratory test result waiting times influences patient satisfaction at Hospital X. This study demonstrates that patient satisfaction at Hospital X is affected by the efficiency of laboratory test result waiting times.
Analysis of Women's Empowerment in Improving the Quality of Female Journalists in the Indonesian Journalists Association (PWI) DKI Jakarta Sunarti Modjo; Rudianto Rudianto; Jones Z. Rante; Pingkan L. Sompi
Green Inflation: International Journal of Management and Strategic Business Leadership Vol. 2 No. 1 (2025): February : Green Inflation: International Journal of Management and Strategic B
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/greeninflation.v2i1.164

Abstract

This research aims to analyze women's empowerment strategies to improve the quality of female journalists within the DKI Jakarta Indonesian Journalists Association (PWI). Even though the role of women in journalism has increased, significant challenges are still faced in efforts to improve the quality and competence of female journalists. This research uses a qualitative method with a case study approach, which involves in-depth interviews with female journalists, Head of PWI DKI Jakarta, and women's empowerment experts and document analysis related to existing training and development programs. The research results show that empowering women through technical training programs, seminars, and mentoring has proven effective in improving the journalistic skills of female journalists. In addition, support from PWI DKI Jakarta in the form of professional networks, publication opportunities, and access to information resources greatly contributes to the career development of female journalists. However, gender stereotypes and lack of representation in managerial positions remain significant obstacles. The research recommends developing empowerment programs that are more focused on specific aspects such as leadership and media management and expanding the range of support to overcome existing obstacles. With a more comprehensive approach, it is hoped that the quality of female journalists can continue to be improved so that their contribution to the world of journalism can be maximized and positively impact society.
The Influence of Marketing Mix and Service Quality on Customer Satisfaction and Its Impact on Customer Loyalty at PT Delta Primalab Saintifik Delli Saptaji; Rudianto Rudianto; Khairul Anwar; FX Irwan Tanamas
International Journal of Economics, Commerce, and Management Vol. 2 No. 1 (2025): January : International Journal of Economics, Commerce, and Management
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijecm.v2i1.372

Abstract

This research aims to analyze the influence of the marketing mix and service quality This study aims to analyze the influence of the marketing mix and service quality on customer satisfaction and its impact on customer loyalty at PT Delta Primalab Scientific. The marketing mix, which includes product, price, place, and promotion, is considered a crucial element in influencing customer satisfaction. In addition, service quality, which encompasses responsiveness, reliability, and empathy, also plays a significant role in building customer satisfaction and loyalty. This research employs a quantitative method using a survey technique (questionnaire) involving a sample of customers from PT Delta Primalab Scientific. The population of this study consists of 61 customers of PT Delta Primalab Scientific. The sampling technique used is the Slovin method, with a sample size of 53 respondents. Data analysis was conducted using SEM-PLS to determine the direct influence between the variables studied. The research results show that the marketing mix significantly influences customer loyalty (β₁ = 0.352, t = 3.747, p = 0.000). Service quality significantly affects customer loyalty (β₂ = 0.319, t = 2.478, p = 0.014). Customer satisfaction significantly impacts customer loyalty (β₃ = 0.320, t = 2.690, p = 0.007). The marketing mix significantly influences customer satisfaction (β₄ = 0.453, t = 3.799, p = 0.000), and service quality significantly influences customer satisfaction (β₅ = 0.445, t = 3.830, p = 0.000).
Analysis of the Role of Digital Marketing in the Development of Micro, Small and Medium Enterprises (MSMEs) in Cibinong District Iman Arief Setiawan; Rudianto Rudianto; Alfred Inkiriwang; Marisi Pakpahan
Digital Innovation : International Journal of Management Vol. 2 No. 1 (2025): Digital Innovation : International Journal of Management
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/digitalinnovation.v2i1.141

Abstract

This study aims to analyze the role of digital development marketing in supporting the growth of Micro, Small, and Medium Enterprises (MSMEs) in Cibinong District. Along with the increasing internet penetration and use of social media, digital marketing has become a strategic tool to increase market reach and competitiveness of MSMEs. The research method used is descriptive qualitative, with data collection through interviews, observations, and literature studies. The results of the study indicate that MSMEs that implement digital marketing are able to increase sales, expand market share, and strengthen product branding. However, there are still obstacles in the form of a lack of digital knowledge and access to technology, especially among micro-scale MSMEs. Therefore, support is needed from the government and related institutions to improve digital literacy and provide infrastructure that supports the development of digital marketing in this region. Overall, the role of digital marketing for MSMEs in Cibinong District is very significant in increasing competitiveness, efficiency, and market reach. However, to maximize this potential, collaborative efforts are needed between MSME actors, the government, and technology service providers so that existing challenges can be overcome properly. This study is expected to be a reference for the development of effective digital marketing strategies for MSMEs in Cibinong District.
The Effect of Knowledge and Ease of Use of Quick Response Code Indonesia Standard (QRIS) on the Decision to Use E-Wallet as a Payment Means in UMKM in Yogyakarta City Gunawan Gunawan; Rudianto Rudianto; Sediatmoko Sediatmoko; Marisi Pakpahan
ePaper Bisnis : International Journal of Entrepreneurship and Management Vol. 1 No. 4 (2024): December: ePaper Bisnis : International Journal of Entrepreneurship and Managem
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/epaperbisnis.v1i4.133

Abstract

The use of QRIS in MSMEs in Yogyakarta has increased and spread to small MSMEs. This makes the development of payment services more advanced and easier. However, there are also quite a few small MSMEs or consumers who still have minimal knowledge about QRIS and how to use it. For this reason, it is necessary to know the extent of knowledge about QRIS and what benefits can be obtained from QRIS. Socialization of QRIS is very helpful in the development of QRIS in the community, especially among MSMEs in Yogyakarta. The purpose of this study is to determine the knowledge and responses of culinary MSME consumers in Yogyakarta about the Quick Response Code Indonesia Standard (QRIS) and its ease of use. In this study, the author used a descriptive quantitative research method with a data collection method using a questionnaire based on the Likert Scale. While the data research process uses descriptive analysis, associative analysis which includes multiple linear regression analysis, correlation coefficient analysis and determination coefficient analysis, and hypothesis testing in the form of simultaneous tests (F Test). Furthermore, describing the results of the analysis using descriptive sentences.
The Influence of Work Motivation, Leadership Style and Compensation on Employee Performance at Bandung Adventist Hospital Bara Jonathan Rihi Hina; Mardi Siwoyo; Sediatmoko Sediatmoko; Marisi Pakpahan; Rudianto Rudianto
ePaper Bisnis : International Journal of Entrepreneurship and Management Vol. 1 No. 4 (2024): December: ePaper Bisnis : International Journal of Entrepreneurship and Managem
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/epaperbisnis.v1i4.137

Abstract

This study aims to explore the influence of work motivation, leadership style, and compensation on employee performance at Rumah Sakit Advent Bandung. With a total population of 720 employees, the study uses a simple random sampling technique to select a sample of 88 respondents, deemed sufficiently representative. Data collection is conducted through a Likert-scale questionnaire designed to capture respondents' perceptions of work motivation, leadership style, and compensation variables. To ensure data quality, the instrument's validity is tested through factor analysis, and its reliability is measured using Cronbach’s Alpha to guarantee consistency in results. Hypothesis testing is carried out using classical assumption tests and multiple linear regression analysis via SPSS version 27.The results reveal that work motivation and compensation have a positive and significant impact on employee performance, indicating that higher motivation and compensation are associated with improved employee performance. In contrast, leadership style does not show a significant effect on employee performance, possibly due to varying perceptions of the role of leadership within this organizational context. Collectively, work motivation, leadership style, and compensation variables have a significant effect on employee performance. The obtained R Square value of 0.309 indicates that 30.9% of the variation in employee performance can be explained by these three variables, while the remaining 69.1% is influenced by other factors outside this model, such as work environment, organizational culture, or other individual factors. These findings provide valuable insights for management in designing strategies to enhance employee performance.
The Influence of Nurses Performance, Facilities and Service Quality Towards Patient Satisfaction at the Outpatient Installation of Advent Hospital Bandung Ardi Peterson Seran; Freddy Johanis Rumambi; Nofrisel Nofrisel; Mardi Suharyono; Rudianto Rudianto; Marisi Pakpahan
ePaper Bisnis : International Journal of Entrepreneurship and Management Vol. 1 No. 4 (2024): December: ePaper Bisnis : International Journal of Entrepreneurship and Managem
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/epaperbisnis.v1i4.140

Abstract

Installation take care road is one of facility House the most sick used by clients or patient and also is access First for every patient For get the care needed , so that very important for House Sick For ensure that every means infrastructure , and also the provision of quality human resources For ensure quality service in maintain satisfaction patient . Research This done For know influence partial and simultaneous from performance nurses , facilities , and quality service to satisfaction patient . Research This is study quantitative descriptive , for describe influence between variable X to Y, which is done against 101 patients take care Road in the House Bandung Adventist Hospital , data inside study This collected use questionnaires that have been tested for validity and reliability, which are then processed use SPSS application , and presented in form table . Found that performance nurse No own influence significant to satisfaction patient with mark significant 0.249, while facilities and quality service own influence significant with mark respectively 0.006 and 0.000. In simultaneous performance nurses , facilities and quality service own influence significant with value 0.000 with 67.9% of satisfaction patient explained by the variables discussed in study this . Satisfaction patient influenced by performance nurses , facilities , and quality service in a way together , because That important for House Sick For Keep going maintain and improve it .
Analysis of Workload and Work Environment on Reducing Medication Errors with the Use of Technology as an Intervening Variable in Inpatient Pharmacy Depots Bogor City Regional Hospital Pitri Sukmaning Rahayu; Ratnawati Prayogi; Jones Zenas Rante; Rudianto Rudianto
ePaper Bisnis : International Journal of Entrepreneurship and Management Vol. 1 No. 4 (2024): December: ePaper Bisnis : International Journal of Entrepreneurship and Managem
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/epaperbisnis.v1i4.150

Abstract

This study aims to analyze the impact of workload and work environment on reducing medication error through the use of technology as an intervening variable in the Inpatient Pharmacy Depot of RSUD Kota Bogor. Medication error refers to errors in the medication process that can endanger patients, and this research examines how workload, work environment, and technology influence such errors. The research method employed is quantitative, using a survey approach with questionnaires distributed to 30 pharmaceutical staff at the Inpatient Pharmacy Depot of RSUD Kota Bogor. Data analysis was conducted using the Partial Least Square (PLS) method. The results show that workload has a significant effect on medication error. The higher the workload, the greater the risk of medication errors. However, workload does not have a significant impact on the use of technology. On the other hand, the work environment does not significantly affect medication error, but it does have a significant influence on the use of technology. Technology, in turn, does not significantly reduce medication error and does not mediate the relationship between workload or work environment and medication error.Based on these findings, it is recommended that the management of RSUD Kota Bogor improves workload management and optimizes the use of technology by providing better training to pharmaceutical staff. Additionally, efforts should be made to enhance the work environment to better support the implementation of technology in reducing medication errors and improving patient safety.
PENERAPAN WATERFALL MODEL DALAM PERANCANGAN SISTEM INFORMASI PENJUALAN OBAT PADA APOTEK INSANI FARMA Rudianto Rudianto; Isroni Isroni
Akrab Juara : Jurnal Ilmu-ilmu Sosial Vol. 6 No. 1 (2021): Februari
Publisher : Yayasan Azam Kemajuan Rantau Anak Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58487/akrabjuara.v6i1.1387

Abstract

Aplikasi penjualan obat di apotek ini merupakan aplikasi yang dapat membantu dan memudahkan kasir untuk melakukan transaksi penjualan obat dan pendataan obat. Tujuan dikembangkan aplikasi ini diharapkan adanya peningkatan kinerja baik kinerja karyawan maupun kinerja sistem penjualan obatnya. Metode penelitian ini adalah dengan menggunakan model pengembangan perangkat lunak Waterfall Model (model air terjun) atau disebut model sekuensial linier (Sequential linier). Selain itu perancangan sistemnya menggunakan Data Flow Diagram (DFD) sedangkan perancangan basis datanya menggunakan Entity Relationship Diagram (ERD). Diharapkan aplikasi penjualan obat di apotek ini dapat juga meningkatkan keuntungan pendapatan apotek tersebut.
ANALISA DAN PERANCANGAN SISTEM INFORMASI E-PAK RT UNTUK OPTIMASI PENGOLAHAN DATA WARGA Rudianto Rudianto
Akrab Juara : Jurnal Ilmu-ilmu Sosial Vol. 8 No. 1 (2023): Februari
Publisher : Yayasan Azam Kemajuan Rantau Anak Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58487/akrabjuara.v8i1.2031

Abstract

Permasalahan yang sering dihadapi oleh pengurus Rukun Tetangga (RT) adalah semua data daninformasi yang berkaitan dengan pelayanan pemerintahan, pembangunan dan kemasyrakatanbelum dilakukan administrasi dengan baik oleh perangkat Rukun Tetangga (RT), sebagian RTmasih menggunakan system manual atau menggunakan komputer pribadi, seperti dalamadministrasi pembuatan surat pindah, KTP, Kartu Keluarga serta layanan-layanan pembuatandokumen lain yang dibutuhkan warga. Sesungguhnya permasalahan tersebut dapat diatasidengan dibuatnya Sistem Informasi RT berbasis web yang dapat melayani layanan pengurusandokumen yang dibutuhkan warga tanpa harus bertatap muka langsung dengan perangkat RT,seperti pembuatan Akta kelahiran, Kartu Tanda Penduduk, Kartu Keluarga, Surat KeteranganDomisili, sistem pengaduan, serta menyajikan laporan-laporan kepentingan warga lainnya.Dalam tulisan ini hanya membahas pada 2 tahapan dalam System Development Life Cycle(SDLC) yaitu tahapan analisa dan desain saja tetapi hasil tulisan ini sudah bisa dilanjutkan ketahapan selanjutnya untuk pembuatan aplikasi Sistem Informasi RT ini hingga selesai.