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All Journal Prosiding Seminar Nasional Sains Dan Teknologi Fakultas Teknik Jurnal Administrasi Bisnis Jurnal Mahasiswa Perpajakan JAM : Jurnal Aplikasi Manajemen Wacana, Jurnal Sosial dan Humaniora Sinergi Jurnal Teknologi Informasi dan Ilmu Komputer PROFIT : Jurnal Administrasi Bisnis The International Journal of Accounting and Business Society Jurnal Ilmu Sosial dan Ilmu Politik (JISIP) Journal of Information Systems Engineering and Business Intelligence Jurnal AKSI (Akuntansi dan Sistem Informasi) International Journal of Economics, Business and Accounting Research (IJEBAR)
Endang Siti Astuti
Fakultas Ilmu Administrasi Universitas Brawijaya
Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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PENGARUH EKSPEKTASI USAHA TERHADAP HEDONIC MOTIVATION, HABIT DAN NIAT PERILAKU PENGGUNAAN APLIKASI TRANSPORTASI ONLINE (Studi Pada Pelanggan Gojek Indonesia Di Kota Malang) Yuliana, Ana; Astuti, Endang Siti; Afrianty, Tri Wulida
Profit: Jurnal Adminsitrasi Bisnis Vol. 14 No. 2 (2020): Profit : Jurnal Administrasi Bisnis
Publisher : FIA UB

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (353.55 KB) | DOI: 10.21776/ub.profit.2020.014.02.10

Abstract

The development of the internet which is integrated with the smartphone application technology has made the business of transportation service  innovate by adopting online transportation applications. Online transportation applications are important to know whether the technology is really accepted by users. This paper provides literature  for use as a reference in research into the acceptance and use of information technology with the UTAUT2 model. GOJEK is an online transportation application that provides solutions and convenience in daily activities. In fact, the desire to use the GOJEK application is not only because of the need for convenience, but also because of the urge to get pleasure and habits using the GOJEK application in daily activities. In proving the statement, this research builds a conceptual model and hypothesis formulation that is used to conduct research on the use of online transportation applications. This study will use  sample of 130 customers who have used the GOJEK application for 1 or 3 months, then the data will be processed using PLS.
Analysis of The Relationship of Information Technology Capability to Innovation and Organizational Performance ( Meta-Analysis) Rizky Happy Ananda; Astuti, Endang Siti; Wilopo
Profit: Jurnal Adminsitrasi Bisnis Vol. 17 No. 1 (2023): Profit: Jurnal Adminsitrasi Bisnis
Publisher : FIA UB

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.profit.2023.017.01.6

Abstract

This study aims to analyze the influence of information technology (IT) capabilities on innovation and organizational performance. This study uses a meta-analysis method with JASP software. The articles that will be used as research objects are search results in online databases such as sciencedirect, emerald insight, EBSCO, wiley, ProQuest and Springer where these articles are published in Scopus indexed international journals with the keywords Information Technology Capability/IT Capability – Innovation – Organizational Performance/Business Performance. From the search, 1,171 articles were found, then a systematic selection was carried out to produce 12 articles to be analyzed. The results of statistical analysis show that IT capability has a significant positive effect on innovation, IT capability has a significant positive effect on organizational performance and innovation has a significant positive effect on organizational performance. The results of this research are practically expected to be able to provide recommendations to business people, especially regarding IT capabilities and innovation in improving organizational performance; and theoretically can support or block the results of previous studies related to information technology capabilities, innovation or organizational performance.
The Effect of E-CRM Implementation and E-Service Quality on Corporate Image and Customer Satisfaction and Its Impact on Customer Loyalty Nurrohman, Rosyid; Astuti, Endang Siti; Yulianto, Edy
Profit: Jurnal Adminsitrasi Bisnis Vol. 17 No. 2 (2023): Profit : Jurnal Adminsitrasi Bisnis
Publisher : FIA UB

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.profit.2023.017.02.2

Abstract

The purpose of this study is to explain and analyze the effect of e-CRM and e-service quality on corporate image and customer satisfaction and their impact on customer loyalty. Competition in the business world to get maximum profit every company is always trying to maintain the company's image and increase customer satisfaction in order to impact customer loyalty. e-CRM and e-service quality are breakthroughs in innovation to improve the corporate image and customer satisfaction, which will have an impact on customer loyalty. This research is an explanatory study on the number of samples obtained using the Slovin formula with 204 respondents. The sampling technique used is a random sampling technique. The analytical method used was PLS SEM. The results of this study show that the e-CRM variable has an effect, but is not significant, on customer loyalty, and the company image variable does not mediate the electronic service quality variable on customer loyalty. The practical implications obtained from this research can be used by related companies to evaluate e-CRM, e-service quality, corporate image, customer satisfaction, and customer loyalty within the company so that this research can support the company's strategy of efforts to maintain customer satisfaction and loyalty
Co-Authors . Riyadi Abdul Manan Abigail Christykawuri Indyta Budiman Afandi, Yosi Agnes Yosephine Saragih Agus Suroso Agus Suroso Agusthina Risambessy Almaududi Ausat, Abu Muna Amia Adistia Amri Andre Aprilliansyah Andri Daisy Rahmad Andriani Kusumawati Anugrahandy Bagus Budiaji Prayohardana Arik Prasetya Arini, Cisilia Prabawati Dwi Armanu Thoyib Aryanto, Rakhmadi Widyo Bambang Swasto Carrine Ayu Aprillia Childa Maulina Damayanti, Alifah Darminto . Desi Tri Hernandhi Devi Farah Azizah Digky Bima Priatmoko Dilarbo, Pertiwi Aisyah Edy Yulianto Fachriza Amri Fadhel Abdullah Alhabsyi Girindra Nandi Wardhana Hafied Ahmad Halid Hasan Hamdani Husnan Hamidah Nayati Utami Hamidah Nayati Utami Hamidah Nayati Utami Helmy Adisaksana Heru Susilo Ika Ruhana Ika Ruhana Ilma Dhaniar Imam Suyadi Inggang Perwangsa Nuralam Intan Arisya Irna Handayaningrum Joni Dwi Pribadi Kertahadi . Kertahadi Kertahadi Kertahadi Kertahadi Kharisma Rizki Hidayatullah Kusdi Rahardjo Kusdi Raharjo Lestari, Diny Dwi Lia Anggraini M. Cahyo Widyo Sulistyo Maytria Aghita Miftakhul Dwi Saputro Mochamad Robawi Diyar Mochammad Al Musadieq Mochammad Al Musadieq Mochammad Djudi Mukzam Mochtar Adam Mohammad Iqbal Mudiasari, Yunita Reny Muhamad Cahyo Widyo Sulistyo Muhammad Cahyo Widyo Sulistyo Muhammad Saifi MUHAMMAD TAJUDDIN Mukhammad Kholid Mawardi Noor Rika Dinata Inbar Nur Subchan Nur Аsfin Rаmаdhаn Nurul Eka Fitriany Nurul Faliha Okky Sandy Pranata Premi Wahyu Widyaningrum Rachdianti, Finny Tania Rachmania, Feryna Meidya Rahman, Afrida Lindia Ratya Shafira Arifiani Reditya Putra Pramanda Riani, Candra Ridha Choirun Nisa Rifdah Nabilah Rozi Riki Setiawan Ritonga, Nursakinah Riyadi Riyadi Riza Wahyudi Rizki Yudhi Dewantara Rizky Happy Ananda Rosyid Nurrohman Ryadi Riyadi Sabaruddin Sabaruddin Saiful Rahman Yuniarto Satriya Nugroho, Chrismantya Dwi Shella Alvio Mayvita Siti Tutik Muntianah Srikandi Kumadji Suharsono, Eko Ganis Sunarti Sunarti - Swasta Priambada Tri Wulida Afrianty Tri Wulida Afrianty Venna Trilolita Putri Ardi Vinno Petrus Manoppo Widia Permana Wilopo Wilopo Wilopo, Wilopo Wira bharata Yohanes Adven Sarbani YOSART ADI SUYOSO Yudha Prakasa Yuliana, Ana Yuniadi Mayowan Yusi Tyroni Mursityo Yusri Abdillah Zainal Arifin Zainal Arifin Аmi Аngeliа Рratama Рutri