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All Journal Manajemen Bisnis Kompetensi Ilmiah Manajemen Bisnis Manajemen Krida Wacana Jurnal Studi Komunikasi Jurnal Manajemen Indonesia Syntax Literate: Jurnal Ilmiah Indonesia Journal of Economic, Bussines and Accounting (COSTING) Primanomics : Jurnal Ekonomi & Bisnis JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) JURNAL PENDIDIKAN TAMBUSAI EQIEN - JURNAL EKONOMI DAN BISNIS GEMA EKONOMI Journal Of Management Science (JMAS) Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI) Jurnal Manajemen Bisnis dan Kewirausahaan SIASAT Journal Journal of Social Science BUDGETING : Journal of Business, Management and Accounting Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Journal of Management and Bussines (JOMB) Sekretari & Administrasi (Serasi) Jurnal Ilmu Manajemen Terapan (JIMT) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Ideguru: Jurnal Karya Ilmiah Guru International Journal Of Science, Technology & Management (IJSTM) Quantitative Economics and Management Studies Jurnal ABDIMAS (Pengabdian kepada Masyarakat) UBJ Journal of Humanities, Social Science, Public Administration and Management (HUSOCPUMENT) Komitmen : Jurnal Ilmiah Manajemen International Journal of Educational Review, Law And Social Sciences (IJERLAS) Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) International Journal of Science and Society (IJSOC) Jurnal Multidisiplin Madani (MUDIMA) Formosa Journal of Multidisciplinary Research (FJMR) MES Management Journal Journal of Social And Economics Research Journal of International Conference Proceedings Jurnal Pengabdian Masyarakat Bhinneka Safari : Jurnal Pengabdian Masyarakat Indonesia Indonesian Research Journal on Education Eduvest - Journal of Universal Studies Innovative: Journal Of Social Science Research Journal of Social Science JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Jurnal Kedokteran Meditek journal of social and economic research Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi Global Academy of Business Studies Journal of Digital Business and Marketing
Hery Winoto TJ
Universitas Kristen Krida Wacana
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Journal : Syntax Literate: Jurnal Ilmiah Indonesia

 1 
Pengaruh Kualitas Produk dan Harga terhadap Keputusan Pembelian Minuman Bobba yang Dimediasi oleh Strategi Promosi (Studi Kasus: Konsumen Chatime Tanjung Duren) Tj, Hery Winoto
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : CV. Ridwan Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (3668.488 KB) | DOI: 10.36418/syntax-literate.v5i12.1875

Abstract

Studi ini bertujuan meneliti pengaruh langsung antara kualitas produk dan harga terhadap keputusan pembelian, serta melihat pengaruh secara tidak langsung ketika di mediasi oleh strategi promosi. Populasi penelitian merupakan konsumen gerai Chatime di wilayah Tanjung Duren dimana peneliti mengambil sampel sebanyak seratus orang responden. Teknik Non-probability sampling digunakan sebagai teknik sampling menggunakan purposive sampling. Di dalam menganalisis data digunakan analisis Structural Equation Modelling untuk melihat pengaruh secara langsung dan tidak langsung dari model yang diteliti. Hasil menunjukkan bahwa seluruh hipotesis terdukung oleh data yang ada, dimana terbukti terdapat pengaruh secara langsung antara kualitas produk dan harga terhadap keputusan pembelian, serta terbukti pula bahwa strategi promosi mampu memediasi hubungan antara keduanya.
Kualitas Layanan Memediasi Pengaruh Kepercayaan Terhadap Kepuasan Pasien pada Aplikasi Telemedicine Victorya, Jonathan; Winoto Tj, Hery; Tecoalu, Melitina; Wahyoedi, Soegeng
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v9i5.15286

Abstract

Background: The Covid-19 pandemic has led to a significant surge in the utilization of telemedicine applications. The measurement of the effectiveness and success of implementing telemedicine applications is demonstrated through patient satisfaction in their usage. Patient satisfaction is influenced by trust and service quality. Research on trust, service quality, and patient satisfaction in telemedicine is currently limited. Objective: This study aims to explore the relationship between trust and patient satisfaction mediated by service quality. Method: The research involves users of telemedicine applications who completed questionnaires. Data were analyzed using SmartPLS software. Results: The study included 128 respondents, with the majority of telemedicine users aged 18 to 25 years. Based on questionnaire results, most respondents agreed with questions regarding trust, service quality, and satisfaction in telemedicine usage. Model analysis revealed a significant relationship between trust, service quality, and patient satisfaction (P-value < 0.05; T-statistic > 1.96). Additionally, service quality played a mediating role in the influence of trust on patient satisfaction (P-value < 0.05; T-statistic > 1.96). Conclusion: Trust significantly influences service quality and patient satisfaction. Service quality also significantly affects patient satisfaction. Moreover, service quality acts as a mediator in the impact of trust on patient satisfaction
Analysis of Employee Performance Influenced by Employee Engagement and Employee Competency Mediated by Work Motivation at RSHC Istiqomah, Sarah Nabila; Tj, Hery Winoto; Saparso, Saparso
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v11i1.62955

Abstract

The growth of technology requires organizations to manage human resources more effectively to achieve optimal performance. This study aims to analyze the influence of employee engagement and employee competence on performance with work motivation as an intervening variable in RSHC. This study uses a quantitative approach with a survey method. The research population amounted to 242 employees, and the sample was determined by purposive sampling of 100 respondents who were permanent employees with a minimum working period of two years. Data collection was carried out through a Google Form-based questionnaire with a Likert scale. Data analysis used outer model test, inner model test, and hypothesis test. Data analysis was carried out with the help of Structural Equation Modeling–Partial Least Square (SEM-PLS) software through SmartPLS 4 software. The results of the study show that: (1) employee engagement has no effect on performance; (2) employee competence has a positive effect on performance; (3) employee engagement has no effect on work motivation; (4) competence has a positive effect on work motivation; (5) work motivation has a positive effect on performance; (6) motivation does not mediate the relationship between employee engagement and performance; and (7) motivation mediates the relationship between competence and performance, showing that good competence can increase motivation and further encourage improvement in employee performance.
The Influence of Human Resource Competency and Pharmacy Waiting Time on Patient Loyalty Mediated by Outpatient Satisfaction at RSHC Wahyuningtyas, Heni; Tj, Hery Winoto; Saparso , Saparso
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v11i1.63658

Abstract

Pharmaceutical services play a crucial role in shaping patient experiences and loyalty in healthcare institutions. This study examines the influence of human resource competency and pharmacy waiting time on patient loyalty mediated by outpatient satisfaction at RSHC, a private hospital established in 2021. The research addresses the declining trend in patient revisits, with old patient visits dropping from 762 in September 2024 to 346 in August 2025, despite stable total visit numbers. Using a quantitative approach, data were collected from 100 outpatient respondents who had visited the RSHC executive polyclinic at least twice, utilizing a structured questionnaire measured with a Likert scale. Data analysis employed partial least squares structural equation modeling (PLS-SEM) using SmartPLS version 4 software, including outer model testing (validity and reliability), inner model evaluation (R-square, F-square, Q-square, and model fit), and hypothesis testing. The results revealed that human resource competency and pharmacy waiting time do not directly affect patient loyalty but significantly influence it through patient satisfaction as a mediating variable. Specifically, HR competency (r=0.479, p=0.004) and pharmacy waiting time (r=0.428, p=0.009) positively affect patient satisfaction, which in turn strongly impacts patient loyalty (r=0.913, p=0.000). The indirect effects showed HR competency (r=0.438, p=0.004) and pharmacy waiting time (r=0.391, p=0.013) significantly influence loyalty through satisfaction. These findings emphasize that patient satisfaction serves as a critical bridge connecting service quality dimensions with patient loyalty, suggesting hospitals should focus on enhancing pharmacist competencies and service efficiency to create satisfying patient experiences and foster long-term loyalty.
Robotic Assisted Surgery in Greater Jakarta : Factors Affecting Public Acceptance Megasari, Lilian; Tj, Hery Winoto
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v11i2.63892

Abstract

The application of advanced medical technologies, such as Robotic Assisted Surgery (RAS), in Indonesia still faces challenges, particularly due to the low adoption rate despite the availability of technological infrastructure. This gap is reportedly influenced by psychological, technical, and social factors that shape public perceptions and decisions in accepting robotic surgical innovations. This study aims to analyze the determinants of RAS technology acceptance by examining the influence of Effort Expectancy, Performance Expectancy, Perceived Risk, and Social Influence on public adoption interest. An explanatory quantitative approach was employed by collecting data through questionnaires from 139 adult respondents in the Greater Jakarta area. The analysis was conducted using Structural Equation Modeling based on Partial Least Squares (SEM-PLS). The results showed that the model was able to explain 63.1% of the variance in acceptance interest. Performance Expectancy and Social Influence had a significant positive effect on adoption interest, while Perceived Risk had a significant negative effect and was the dominant inhibiting factor, particularly regarding cost and safety concerns related to the procedures. In contrast, Effort Expectancy did not show a significant effect. The novelty of this research lies in the development of the UTAUT model through the integration of Perceived Risk variables in the context of developing countries. The practical implications highlight the importance of cost transparency, evidence-based communication regarding safety, and the optimization of the role of medical personnel in enhancing public trust.
Co-Authors -, Magus Sitindaon ., Fushen Aini Kusniawati Amelinda, Rita Andri Martinius Andrian Andrian Angelica, Marcella Angelina Lumintang, Sheren Apriliantari, Astuti Aprillita, Dwi Ardi Kurniaputra Tamzil Ariawan, Ariawan Aryana, Permata Aurora Oktabella Andini Bambang Siswanto Bambang Siswanto Catalya Christina Cantika Devi Kristina Dwiyanti Putri, Rosana Efendi Efendi Eka Desy Purnama Eka Desy Purnama Eka Desy Purnama Ellen Priskila Erwin Paulus Ester Rita Evelyn Maurencia Felicia Melinda, Thong Ferdian Ferdian Ferryday Ferryday Fredella Colline Fushen Fushen Fushen Fushen Fushen Fushen Fushen, Fushen Guntur Novizal Handryani, Venny Hans Harischandra Tanuraharjo Hendra Hendra Hong, Joni Husain, Muhammad Najib I Gusti Bagus Mahendra Putra Ika Gunawan Indra Kertati Insani, Kristina Dian Irene Putri Jauri Irma Rasita Gloria Barus Irwan Istiqomah, Sarah Nabila Josephine, Jodie Karlina Karlina Kelvin Yonathan Laurentia Cindy Gani Wijaya Lolinia Agustina Florensia Lonatrista, Marcella Aprilia Megasari, Lilian Melinda Rambing Kong Melitina Tecoalu Melitina Tecoalu Melitina Tecoalu Melitina Tecualu Muhammad Basri Only Pricilia Paulus, Erwin Permata Aryana Pieter Andre Puteri, Teresa Kwantoro Rampi, Chintya Natalia Rika, Rika Riruma, Olfien Rizki Aprilia Sanchez, Carlos Y.T. Saparso Saparso Saparso , Saparso Saparso Saparso Saparso Saparso Saparso Saparso Shierli Wijaya Sianipar, Sandri Sigalingging, Galon Pernando Siska Sjahruddin, Herman Soegeng Wahyoedi Sonny Hadi Wijaya Sri Nani Stefanie, Nadia Cecilia Steffe Lie Steven Sukmarani, Sukmarani Surachman S.A Surachman SA Surachman Surjaatmadja Susy Susy Takim Andriono Tania Larasati Tarigan, Krisnawati Tasya Amanda Teresa Kwantoro Puteri Tria Monika Dewi Triasmani, Astuti Veronica Norman Adinda Maha Veronika Irawan Victorya, Jonathan Wahyuningtyas, Heni Widjaja, Daniel Wijaya, Arry Yani Puji Mustika Sari Yanto Kurniawan Yohana, Elesia Santa Yuwanda, Tonny