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All Journal Journal of Business & Banking JURNAL RELASI STIE MANDALA JEMBER JAM : Jurnal Aplikasi Manajemen Jurnal Agribest YUME : Journal of Management Journal of Humanities and Social Studies Jurnal Pengabdian Masyarakat IPTEKS Jurnal Sains Manajemen dan Bisnis Indonesia Management Studies and Entrepreneurship Journal (MSEJ) MBA: Journal of Management and Business Aplication ABDI SABHA (Jurnal Pengabdian kepada Masyarakat) Jurnal Pengabdian Masyarakat (JPM) JMBI : Jurnal Manajemen Bisnis Dan Informatika Jurnal Kreativitas dan Inovasi (Jurnal Kreanova) Jurnal Pengabdian Literasi Digital Indonesia Journal of Artificial Intelligence and Digital Business Relasi : Jurnal Ekonomi Jurnal Pengabdian Masyarakat Clean and Sustainable Production International Journal of Economics, Commerce, and Management Journal of Business Economics and Management Kurva: Jurnal Ekonomi Manajemen Keuangan dan Bisnis JHSS (Journal of Humanities and Social Studies) Image : Jurnal Riset Manajemen Innovation Business Management and Accounting Journal ABM: International Journal of Administration, Business and Management Jurnal Sains Manajemen dan Bisnis Indonesia
Tamriatin Hidayah
Institut Teknologi Dan Sains Mandala
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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The Effect of E-Service Quality and E-Trust Whatsapps Reminder on Loyalty Through Customer Satisfaction BPJS Ketenagakerjaan Banyuwangi Regency Muhammad Rodhita Arfiandi; Muhammad Firdaus; Tamriatin Hidayah
International Journal of Economics, Commerce, and Management Vol. 2 No. 2 (2025): April : International Journal of Economics, Commerce, and Management
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijecm.v2i2.612

Abstract

This study aims to analyze the effect of e-service quality and e-trust Whatsapp Reminder on customer loyalty of BPJS Ketenagakerjaan Banyuwangi Regency with customer satisfaction as an intervening variable. In the digital era, technology-based services are a key factor in improving customer experience, especially in social security services. This study uses a quantitative approach with a survey method involving 100 respondents of BPJS Ketenagakerjaan Banyuwangi Regency participants who have used the Whatsapp Reminder service. Data was collected through questionnaire methods and direct interview sampling and then analyzed using the Smart PLS method. This Smart PLS analysis method used to analyze data is the value of Path Coefficients, P-value, and T-Statistics. The results showed that e-service quality and e-trust Whatsapp Reminder have a positive and significant influence on customer satisfaction. In addition, customer satisfaction acts as a mediator that strengthens the relationship between e-service quality and e-trust Whatsapp Reminder on customer loyalty. Thus, improving the quality of digital services and trust in the WhatsApp Reminder system contribute directly to BPJS Ketenagakerjaan customer loyalty. These findings provide implications for service managers for BPJS Ketenagakerjaan participants to continue to improve digital service quality and build customer trust in order to maintain loyalty in the long term.
PENDAMPINGAN MANAJEMEN USAHA GUNA MENINGKATKAN DAYA SAING SATWA SEHAT KARIMATA DI JEMBER Sulaksono, Hary; Hidayah, Tamriatin; Fauziah, Difari Afreyna
Jurnal Kreativitas dan Inovasi (Jurnal Kreanova) Vol 5 No 1 (2025): Januari
Publisher : Sekolah Tinggi Ilmu Ekonomi Indonesia (STIESIA) Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24034/kreanova.v5i1.6941

Abstract

Pendampingan manajemen usaha praktis dan adaptif pada PKM Satwa Sehat ini bertujuan untuk meningkatkan kinerja Satwa Sehat Petshop Karimata di Jember, Jawa Timur, melalui pendekatan kolaboratif antara praktisi usaha dan akademisi. Analisis situasi menunjukkan adanya potensi pasar yang besar di Kota Jember, dengan tingginya minat masyarakat terhadap hewan peliharaan. Namun, mitra usaha menghadapi berbagai permasalahan, termasuk pengelolaan persediaan, manajemen keuangan, dan pemasaran yang belum optimal. Tim pengabdian Institut Teknologi dan Sains Mandala melakukan wawancara mendalam dengan mitra untuk mengidentifikasi masalah dan merumuskan solusi. Program pendampingan yang dirancang meliputi pengelolaan persediaan berbasis aplikasi, pelatihan manajemen keuangan, dan penguatan sumber daya manusia. Selain itu, pendekatan pemasaran digital juga diterapkan untuk meningkatkan brand awareness. Diharapkan, dengan implementasi solusi tersebut, Satwa Sehat Petshop Karimata dapat meningkatkan efisiensi operasional, memperkuat posisi pasar, dan mencapai keberlanjutan usaha yang lebih baik, sekaligus memberikan kontribusi positif terhadap kesejahteraan hewan peliharaan di masyarakat.
The Influence of Leadership Style, Organizational Culture and Organizational Justice on Employee Performance at the Regional Representative Office of Bank Indonesia Jember Indah Lestari; Hari Sulaksono; Tamriatin Hidayah
International Journal of Economics, Commerce, and Management Vol. 2 No. 3 (2025): July : International Journal of Economics, Commerce, and Management
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijecm.v2i3.670

Abstract

This study aims to test and analyze the influence of leadership style , organizational culture and organizational justice partially and simultaneously on the performance of employees of the Bank Indonesia Jember Representative Office. The population in this study were all employees of Bank Indonesia Jember with a sampling technique of saturated sampling technique totaling 42 employees. The analysis method used is multiple linear regression analysis. Based on the results of the data analysis, it shows that partially, leadership style does not have a significant effect on employee performance. However, certain aspects such as decision making, motivation, communication, employee control, and emotional control play an important role. Improvements in this aspect can support performance indirectly. Organizational culture significantly affects employee performance. Self-awareness, aggressiveness, personality, performance, and team orientation play a role in creating a productive work environment. Organizational justice does not significantly affect employee performance. Indicators such as resource allocation, procedural fairness, and personal relationships play an important role. The three variables ( leadership style , organizational culture, and organizational justice) together affect employee performance. In addition, the researcher's suggestions for further research are expected to complement the limitations of the researcher's problems such as increasing the number of samples, for example all employees of KpwBI Jember, or adding independent variables to be studied, for example motivation, discipline, workload, occupational health and work life balance.
Pengaruh lingkungan kerja, disiplin kerja, beban kerja, motivasi kerja dan kepuasan kerja terhadap kinerja karyawan BUMNU Grosir Jember Shafira, Mila; Karim, Budiono; Tamriatin, Hidayah
Kurva: Jurnal Ekonomi Manajemen Keuangan dan Bisnis Vol. 1 No. 2 (2024): Kurva: Jurnal Ekonomi Manajemen Keuangan dan Bisnis
Publisher : Nur Science Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53088/kurva.v1i2.1192

Abstract

Penelitian bertujuan untuk mengetahui pengaruh Lingkungan Kerja,Disiplin Kerja,Beban Kerja,Motivasi Kerja Dan Kepuasan Kerja memiliki pengaruh terhadap kinerja karayawan. Metode dalam penelitian ini menggunakan metode penelitian kuantitatif. Populasi yang digunakan adalah seluruh karyawan BUMNU Grosir Jember yang berjumlah 37 Karyawan. Sementara itu, sampel dalam penelitian ini menggunakan sampling jenuh sehingga seluruh karyawan yang bekerja di BUMNU Grosir Jember dijadikan sampel. Tata cara analisis informasi yang digunakan merupakan analisis regresi linear berganda serta pembuktian hipotesis dicoba dengan uji t, uji F, serta uji koefisien determinasi (R2). Hasil penelitian menunjukkan variabel Lingkungan Kerja dan variabel Disiplin Kerja berpengaruh secara signifikan terhadap variabel Kinerja Karyawan, sedangkan variabel Beban Kerja, variabel Motivasi Kerja dan variabel Kepuasan Kerja tidak berpengaruh secara signifikan terhadap variabel Kinerja Karyawan BUMNU Grosir Jember.
Pengaruh Kedisiplinan, Minat, Motivasi, dan Dukungan Orang Tua Terhadap Kompetensi Peserta Pelatihan di Unit Pelaksana Teknis Balai Latihan Kerja Situbondo Hidayat, Taufiq; Widagdo, Suwignyo; Hidayah, Tamriatin
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 3 (2025): Agustus - October
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i3.2044

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kedisiplinan, minat, motivasi, dan dukungan orang tua terhadap kompetensi peserta pelatihan di Unit Pelaksana Teknis Balai Latihan Kerja (UPT BLK) Situbondo. Kompetensi dimaknai sebagai kombinasi pengetahuan, keterampilan, dan sikap kerja peserta pelatihan sesuai dengan standar yang ditetapkan. Penelitian ini menggunakan pendekatan kuantitatif dengan jenis penelitian korelasional. Populasi sekaligus sampel berjumlah 64 peserta pelatihan yang mengikuti program pada Mei–Juni 2025. Teknik pengumpulan data dilakukan melalui kuesioner, dan data dianalisis menggunakan regresi linier berganda. Hasil penelitian menunjukkan bahwa secara parsial, kedisiplinan, minat, motivasi, dan dukungan orang tua masing-masing berpengaruh signifikan terhadap kompetensi peserta pelatihan. Secara simultan, keempat variabel bebas tersebut juga berpengaruh secara signifikan terhadap peningkatan kompetensi peserta. Temuan ini menegaskan pentingnya membangun lingkungan pelatihan yang mendukung, dengan memperhatikan faktor internal peserta serta peran keluarga. Penelitian ini diharapkan menjadi referensi dalam pengembangan kebijakan pelatihan kerja serta rujukan akademik untuk studi-studi lanjutan terkait kompetensi di lembaga pelatihan nonformal
Pengaruh Gaya Kepemimpinan Transformasional, Motivasi Dan Gender Terhadap Kinerja Pegawai Kecamatan Di Kabupaten Banyuwangi Suprihatin, Suprihatin; Handayani, Yuniorita Indah; Hidayah, Tamriatin
Jurnal Sains Manajemen dan Bisnis Indonesia Vol 14, No 2 (2024): Edisi Bulan Desember
Publisher : Universitas Muhammadiyah Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32528/jsmbi.v14i2.23532

Abstract

Penelitian ini bertujuan untuk menguji dan  menganalisis pengaruh secara  langsung maupun tidak langsung kepemimpinan transformasional, motivasi dan gender terhadap kinerja pegawai  Kecamatan di Kabupaten Banyuwangi. Penelitian ini menggunakan obyek seluruh pegawai kecamatan di Kabupaten Banyuwangi dengan populasi sejumlah 415 orang dan sampel dalam penelitian ini sejumlah 204 orang dengan Teknik pengambilan sampel yaitu Probability Sampling yaitu metode Proportionate Stratified Random Sampling. Pengolahan data menggunakan aplikasi SPSS versi 25. Berdasrakan hasil penelitian dismpulkan bahwa (1) kepemimpinan transformasional secara parsial berpengaruh signifikan terhadap kinerja pegawai, (2) motivasi secara parsial berpengaruh signifikan terhadap kinerja pegawai, (3) gender secara parsial berpegaruh terhadap kinerja pegawai, (4) kepemimpinan transformasional, motivasi dan gender secara simultan berpengaruh signifikan terhadap kinerja pegawai Kecamatan di Kabupaten Banyuwangi.
Analysis Of Variables Affecting Lecturer Performance Hidayah, Tamriatin; Sulaksono, Hary
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 9, No 3 (2025): Journal of Humanities and Social Studies
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jhss.v9i3.13025

Abstract

This study aims to analyze the influence of psychological contracts, person-organizational fit, and learning agility on lecturer performance. The study was conducted at the Mandala Institute of Technology and Science. The sample was taken from all permanent lecturers. The data analysis method used was multiple linear regression. The results obtained show that: (1) psychological contracts partially influence lecturer performance, (2) person-organizational fit partially influences lecturer performance, (3) learning agility partially influences lecturer performance, and (4) simultaneously, the variables of psychological contracts, person-organizational fit, and learning agility influence lecturer performance.
Determinasi Individu Terhadap Kinerja Karyawan Pada Sekretariat DPRD Kabupaten Jember Ulfa, Ari Hidayatul; Prastyowati, Agustin Hari; Hidayah, Tamriatin
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 7 No. 4 (2026): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v7i4.11013

Abstract

Penelitian ini bertujuan menganalisis manajemen kinerja Komisi D DPRD Kabupaten Jember dalam pelaksanaan fungsi pengawasan pada bidang pendidikan dan kesehatan, mengidentifikasi hambatan yang muncul, serta merumuskan model pengelolaan kinerja yang lebih efektif. Metode penelitian menggunakan pendekatan kualitatif dengan desain studi kasus. Informan dipilih secara purposive yang meliputi pimpinan komisi, anggota, sekretariat, dan pihak terkait pada organisasi perangkat daerah. Data dikumpulkan melalui observasi, wawancara mendalam, dan dokumentasi, kemudian dianalisis dengan model interaktif melalui reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa manajemen kinerja dilaksanakan melalui tahap perencanaan, pelaksanaan, dan evaluasi yang berjalan secara kolektif dan adaptif. Pada tahap perencanaan, agenda pengawasan disusun berdasarkan prioritas kebutuhan masyarakat dan target kelembagaan. Pada tahap pelaksanaan, pengawasan dilakukan melalui rapat, kunjungan lapangan, dan koordinasi lintas lembaga. Tahap evaluasi digunakan untuk menilai capaian, kendala, dan tindak lanjut kebijakan. Kesimpulan penelitian menegaskan bahwa penguatan koordinasi, keterbukaan informasi, dan peningkatan kapasitas anggota menjadi faktor penting untuk meningkatkan efektivitas pengawasan serta memperkuat akuntabilitas pelayanan publik di Kabupaten Jember. Model ini dapat mendukung pengambilan keputusan yang lebih responsif dan berkelanjutan ke depan.
Analysis of the Paternalistic Leadership Model in Understanding the Behavior of Personnel in Arts Organizations Riza Bahtiar Sulistyan; Imanita Septian Rusdianti; Emmy Ermawati; Tamriatin Hidayah
Image : Jurnal Riset Manajemen Vol. 14 No. 1 (2026): November 2025 - April 2026
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/image.2026.128

Abstract

This study aims to analyze paternalistic leadership in understanding the behavior of personnel within traditional arts organizations, particularly the Jaranan Sarpo Budoyo group in Jember Regency, East Java. Leadership in arts organizations has distinctive characteristics shaped by cultural values, emotional bonds, and efforts to preserve local traditions. This research employs a qualitative approach with a case study design. Data were collected through in-depth interviews, observation, and documentation involving the founder, organizational leaders, dancers, gamelan players, the surrounding community, local government, and academics. The findings show that the leadership pattern developed in Sarpo Budoyo is paternalistic, characterized by a leader who acts as a technical director, protector, moral role model, and guardian of cultural values. This leadership model fosters high levels of loyalty, discipline, and commitment among members, thereby ensuring organizational stability and sustainability despite limited resources. However, the leader’s dominance in decision-making also limits opportunities for participation and creative innovation, especially among younger generations. This study demonstrates that paternalistic leadership is a contextual model deeply rooted in local culture, effective in maintaining harmony and the sustainability of traditional arts organizations, but requiring balance through more open dialogue to support creativity and generational renewal.
The Influence of Work Abilities, Work Motivation, Work Culture, Work Environment and Work Coordination on Ship Crew Performance Onny Dwi Setiyono; Hary Sulaksono; Tamriatin Hidayah
Innovation Business Management and Accounting Journal Vol. 3 No. 3 (2024): July - September
Publisher : Trescode Green Organization

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56070/ibmaj.2024.046

Abstract

The International Safety Management Code or commonly known as the ISM Code or short for is an international standard for the Safety Management System for the safe operation of ships and efforts to prevent pollution at sea. The aim of implementing the ISM Code is to ensure safety at sea to avoid accidents that can cause loss of life and damage to ships that can cause environmental pollution at sea. SOLAS (Safety of Life at Sea) in 1994 adopted the ISM Code which is a product of the IMO (International Maritime Organization) The respondents for this research were 70 people consisting of ship crew members and office staff of PT. Atosim Lampung Pelayaran in 2024. Taking respondents consisting of ship crew members and office staff was aimed at finding an overview of HR competencies and communication patterns between them in carrying out work tasks. The performance of employees, especially crew members of the PT. ALP Banyuwangi Branch, is at a good level based on research results. That the variables Motivation and Coordination simultaneously have a significant effect on the performance of the crew members of the PT. ALP Banyuwangi Branch ship.
Co-Authors Abdul Holiq Firdaus Afrianto, Eko Agus Permana Setiawan Agustin Hari Prastyowati Agustin Hariprasetyowati Agustin HP, Agustin Ahmad Sauqi Ahmad Sauqi Andi Sucahyono Ari Hidayatul Ulfa Astuti , Diana Dwi Citra Ayu Pratiwi Diana Dwi Astuti Eli Evi Susanti Emmy Ermawati Fahriyana Eka Novalia Fauziah, Difari Afreyna Firli Adri Ridhotama Gatot Sugeng Purwono Hamzah Fansuri Handayani, Yuniorita Indah Hari Sulaksono Hary Sulaksono Hary Sulaksono Hary Sulaksono Hary Sulaksono Hayatul Maspufah Imanita Septian Rusdianti Indah Lestari Jerry Hartina Adi Saputri Karim Budiono Mauliyati, Mauliyati Mohammad Hendra Wahyudi Mohd Farid Shamsudin Mohd Farid Shamsudin Muhaimin Dimyati Muhammad Fakri Arifin Muhammad Firdaus Muhammad Firdaus Muhammad Rodhita Arfiandi Munawaroh Munawaroh Nanis Faizatus Zakiyah Nely Supeni Novalia, Fahriyana Eka Onny Dwi Setiyono Putri Dewi Lestari Riza Bahtiar Sulistyan Saiful Amin Sayu Titah Nabilah Shafira, Mila Suprihatin Suprihatin Suwignyo Widagdo Suwigyo Widagdo Taufiq Hidayat Ulfa, Ari Hidayatul Winahyu, Pawestri Yuliatin Azizah Yuniorita Indah Zainollah Zainollah Zainudin Hassan