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All Journal JAM : Jurnal Aplikasi Manajemen IMAGE Conference on Innovation and Application of Science and Technology (CIASTECH) JCRS (Journal of Community Research and Service) Jurnal Ilmu Manajemen Jurnal Manajemen dan Bisnis Kreatif Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Bulletin of Management and Business Widyagama National Conference on Economics and Business (WNCEB) Governors Journal of Public and Business Accounting Journal Community Service Consortium Abadi: Jurnal Ahmad Dahlan Mengabdi Pangripta Jurnal Ilmiah Kajian Perencanaan Pembangunan TGO Journal of Community Development Jurnal Pengabdian Masyarakat dan Riset Pendidikan Jurnal Pengabdian Nasional (JPN) Indonesia Clean and Sustainable Production Jurnal Ekonomi, Manajemen, Akuntansi Journal of Management Research and Studies Jurnal Ilmiah Manajemen Dan Kewirausahaan
Hanif Rani Iswari
Universitas Widyagama Malang
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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Penerapan SOR dan ROP untuk Meningkatkan Efisiensi dan Keberlanjutan UMKM Kuliner Kedai Bakso Pemuda Spesial Kuah Bening Iswari, Hanif Rani; Sudiyono, Sudiyono; Fadilah, Mega Fianita; Bahtiar, Muhammad Yusuf; Zahroh, Viony Alfiyatu; Nur, Ayu Wandani Mustika Rahma Ba'its
Jurnal Pengabdian Masyarakat dan Riset Pendidikan Vol. 4 No. 2 (2025): Jurnal Pengabdian Masyarakat dan Riset Pendidikan Volume 4 Nomor 2 (October 202
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jerkin.v4i2.3308

Abstract

Kegiatan pengabdian kepada masyarakat ini bertujuan memperkuat sistem manajemen operasional Kedai Bakso Pemuda Spesial Kuah Bening melalui penerapan Standard Operating Routine (SOR) dan Reorder Point (ROP) sebagai instrumen peningkatan profitabilitas, kualitas layanan, dan keberlanjutan usaha. Pendampingan dilaksanakan pada tahun 2025 dengan pendekatan participatory action learning melalui observasi lapangan, wawancara mendalam, dan analisis dokumen operasional. Tahapan kegiatan meliputi: (1) identifikasi permasalahan produksi dan pengendalian bahan baku, (2) perancangan prosedur SOR untuk dua jenis produk—Pentol Halus dan Pentol Kasar—, serta (3) penyusunan sistem ROP berbasis kebutuhan harian, waktu tunggu pasokan, dan stok pengaman. Hasil kegiatan menunjukkan bahwa penerapan SOR meningkatkan konsistensi rasa, tekstur, dan kualitas produk melalui pengendalian waktu serta suhu yang terukur, sedangkan ROP mendukung efisiensi bahan baku dengan menekan pemborosan dan kekurangan stok. Sinergi keduanya berkontribusi terhadap efisiensi proses, pengendalian biaya, dan peningkatan profitabilitas. Dampak positif juga terlihat pada konsistensi kualitas dan ketahanan usaha jangka panjang. Meskipun kegiatan ini masih terbatas pada aspek produksi, hasilnya membuktikan bahwa standarisasi prosedur kerja dan sistem pengendalian persediaan yang terukur dapat menjadi strategi efektif bagi UMKM kuliner untuk meningkatkan kinerja, stabilitas, dan kepuasan pelanggan.
Dari Bias Kognitif ke Keputusan Bisnis Suboptimal: Analisis Fenomenologi Interpretatif tentang Perilaku Pencatatan Keuangan Manual pada UMKM Martha Aulia, Vemy; Hanif Rani Iswari; Sodik
Journal of Public and Business Accounting Vol. 6 No. 2 (2025): Juli-Desember
Publisher : Program Studi Akuntansi, Fakultas Ekonomi dan Bisnis, Universitas Widya Gama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31328/jopba.v6i2.454

Abstract

Usaha Mikro, Kecil, dan Menengah (UMKM) di Indonesia menghadapi tantangan persisten dalam pengelolaan keuangan, khususnya pencatatan sistematis. Meskipun keterbatasan pencatatan manual diketahui, mekanisme perilaku yang mendasarinya masih kurang dipahami. Penelitian ini mengeksplorasi pengalaman hidup pelaku UMKM terkait praktik pencatatan keuangan manual, mengidentifikasi faktor perilaku dan psikologis penghambat, serta menelaah implikasinya terhadap kualitas pengambilan keputusan keuangan. Menggunakan interpretative phenomenological analysis (IPA), enam partisipan dari UMKM Omah Sayur MQ's retail sayuran di Malang dipilih secara purposif meliputi pemilik, manajer, dan kasir. Data dikumpulkan melalui wawancara mendalam semi-terstruktur (15-30 menit), observasi, dan analisis dokumen, kemudian dianalisis menggunakan triangulasi data. Empat tema utama teridentifikasi: praktik pencatatan manual tidak terstruktur berbasis kertas dan memori; tantangan operasional dengan kesalahan pencatatan sering dan akurasi "50-50"; pengambilan keputusan berbasis intuisi menghasilkan kesalahan strategis seperti penutupan tiga cabang tanpa analisis profitabilitas; dan paradoks transformasi digital dengan persepsi manfaat tinggi namun kemudahan penggunaan rendah. Tiga bias kognitif ditemukan: status quo bias, overconfidence bias, dan loss aversion akibat kegagalan trial sistem digital senilai Rp5 juta. Pencatatan manual bukan sekadar masalah teknis tetapi fenomena perilaku kompleks dipengaruhi bias kognitif, literasi keuangan rendah, dan misalignment budaya organisasi. Metafora "melangkah dalam kegelapan" menggambarkan pengambilan keputusan tanpa informasi andal, menghasilkan outcome suboptimal termasuk fraud Rp12 juta dan penurunan pendapatan 20% dari Rp25 juta menjadi Rp20 juta per hari.
Ketidakpastian Pengambilan Keputusan Keuangan dan Kegagalan Adopsi Teknologi pada UMKM dengan Keterbatasan Sumber Daya Iswari, Hanif Rani; ainun, siti nur
Bulletin of Management and Business Vol. 3 No. 1: Maret 2022
Publisher : Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Widya Gama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31328/bmb.v4i2.426

Abstract

Hilirisasi teknologi pada Usaha Mikro, Kecil, dan Menengah (UMKM) sering kali tidak berlanjut hingga tahap adopsi industri, meskipun teknologi yang ditawarkan telah menunjukkan kinerja teknis yang memadai. Penelitian ini bertujuan untuk mengkaji faktor non-teknis yang memengaruhi kegagalan adopsi teknologi pada UMKM dengan keterbatasan sumber daya. Menggunakan pendekatan kualitatif eksploratif, data dikumpulkan melalui wawancara mendalam dengan pelaku UMKM sektor pengolahan pangan berbasis sumber daya lokal. Hasil penelitian menunjukkan bahwa ketidakpastian dalam pengambilan keputusan keuangan, persepsi risiko finansial, serta keterbatasan kemampuan pelaku usaha dalam menilai kelayakan ekonomi inovasi merupakan faktor utama yang menghambat adopsi teknologi. Teknologi yang unggul secara teknis berpotensi tidak diadopsi apabila nilai tambah, struktur biaya, dan implikasi finansialnya tidak disajikan dalam bentuk yang mudah dipahami oleh pelaku UMKM. Temuan ini menegaskan pentingnya integrasi evaluasi kelayakan ekonomi dan kerangka pendukung pengambilan keputusan bisnis dalam perancangan program hilirisasi teknologi agar selaras dengan karakteristik dan kapasitas UMKM.
The Role of Economic Feasibility in Advancing Technology Adoption among UMKM Iswari, Hanif Rani; Ainun, Siti Nur
Bulletin of Management and Business Vol. 4 No. 2 (2023): October 2023
Publisher : Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Widya Gama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31328/bmb.v4i2.453

Abstract

Technology hilirization in micro, small, and medium enterprises (UMKM) often encounters barriers not primarily rooted in technical limitations, but in economic uncertainty and decision-making constraints. Many technologies with proven technical performance fail to be adopted due to unclear value propositions, ambiguous cost structures, and limited financial comprehension among UMKM actors. This study aims to examine the role of economic feasibility as a critical bridge between technical readiness and technology adoption in resource-constrained UMKM contexts. Using a qualitative explanatory approach combined with techno-economic analysis, this study investigates how feasibility indicators such as production cost, break-even point, investment recovery, and perceived financial risk influence adoption decisions. Empirical insights are drawn from UMKM cases involved in food and agro-processing technology hilirization. The findings reveal that economic feasibility does not merely function as a financial evaluation tool, but also as a cognitive framing mechanism that shapes risk perception, confidence, and managerial commitment toward innovation adoption. Technologies accompanied by clear, transparent, and context-relevant feasibility information demonstrate significantly higher acceptance and readiness for adoption. This study contributes to the literature by positioning economic feasibility as an adoption readiness instrument rather than a post-implementation assessment. Practically, the results suggest that successful hilirization strategies for UMKM should integrate economic feasibility analysis alongside technical validation to ensure sustainable and scalable technology adoption.
HR Audit-Based SOP Development for Sustainable Workforce Retention in Culinary MSMEs Kedai Bakso Pemuda Spesial Kuah Bening Fadilah, Mega Fianita; Iswari, Hanif Rani; Sudiyono, Sudiyono; Bahtiar , Muhammad Yusuf; Zahroh, Viony Alfiyatu; Nur, Ayu Wandani Mustika Rahma Ba'its
TGO Journal of Community Development Vol. 3 No. 2 (2025): July - December
Publisher : Trescode Green Organization

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56070/jcd.2025.005

Abstract

This community service project was conducted to address the high turnover rate among mobile bakso sales employees at Kedai Bakso Pemuda Spesial Kuah Bening in Malang City. The initiative aimed to enhance workforce stability through a structured Human Resource Audit (HRA) and the development of Standard Operating Procedures (SOPs) based on job analysis and placement principles. The project applied a participatory action approach, involving both management and employees in diagnosing human resource problems and co-developing solutions. The HRA process included five key stages: problem identification, job analysis, job evaluation, job placement, and SOP formulation, followed by monitoring and review. Data were collected through structured interviews, observations, and performance record analysis. Findings revealed that unclear job boundaries, overlapping responsibilities, and a lack of standardized performance monitoring were the primary causes of employee dissatisfaction and turnover. As a result, four major SOPs were developed covering recruitment and orientation, route management, sales operation, and reporting procedures. These SOPs provided clear task guidelines, transparent performance metrics, and fair compensation mechanisms. Within two months of implementation, employee turnover decreased by 25%, and satisfaction levels improved significantly, especially regarding communication and role clarity. This program demonstrates that human resource auditing, when combined with participatory SOP design, can transform informal MSME labor structures into efficient and sustainable systems. The model offers a replicable framework for other small enterprises that rely on mobile or field-based sales personnel, promoting workforce professionalism and long-term business resilience.
How Do Informal Financial Practices Emerge in MSME Management? A Grounded Theory–Informed Thematic Analysis Iswari, Hanif Rani; Nisful Laili, Choirun; Wandani Mustika Rahma Ba'its Nur, Ayu
Bulletin of Management and Business Vol. 6 No. 2 (2025): October 2025
Publisher : Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Widya Gama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31328/bmb.v6i2.455

Abstract

This study explores how informal financial practices emerge and are sustained in the management of micro, small, and medium enterprises (MSMEs). Departing from conventional financial research that prioritizes rationality and formal accounting systems, this study adopts an inductive perspective that views financial practices as socially constructed, experience-based, and contextually embedded behaviors. Consistent with this approach, the study does not predefine variables but allows conceptual understanding to emerge from empirical evidence. A qualitative design employing grounded theory–informed thematic analysis was used. Data were collected through in-depth interviews, participant observation, and document analysis at Omah Sayur MQ’s, a retail-based MSME in Malang, Indonesia. Data analysis followed iterative stages of open coding, axial coding, and selective coding to identify recurring behavioral patterns, interpretive meanings, and social processes underlying financial management practices. The findings indicate that MSME financial practices are shaped by habitual routines, intuitive judgment, and relational dynamics rather than formal accounting logic. These practices are characterized by reliance on memory, resistance to formal record-keeping, intuition-based financial decision-making, and trust-oriented financial relationships. Integrating these empirical themes, the study inductively constructs Informal Financial Behavior (IFB) as a patterned and context-dependent mode of financial behavior that operates along a continuum of informality rather than as a binary condition. This study contributes theoretically by extending behavioral accounting literature through an empirically grounded conceptualization of informal financial behavior. Methodologically, it demonstrates the relevance of grounded theory for developing behavioral constructs and provides an initial framework for measuring the level of informal financial behavior among MSMEs. Practically, the findings suggest that financial literacy and inclusion initiatives should move beyond technical instruction and engage with existing behavioral patterns to promote more inclusive and context-sensitive financial interventions.
DIGITAL ENABLEMENT AS A MEDIATOR OF TECHNOLOGY ADOPTION AND EMPLOYEES’ DIGITAL READINESS Aurelia Jedina; Rahayu Puji Suci; Hanif Rani Iswari
Bulletin of Management and Business Vol. 7 No. 1 (2026): March 2026
Publisher : Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Widya Gama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31328/bmb.v7i1.456

Abstract

This study examines the mediating role of Digital Enablement in the relationship between Technology Adoption Readiness and Employees’ Intentional Digital Readiness within organizational digital transformation. The research was conducted at PT Pega- daian Blimbing Branch, Malang City, using a quantitative survey approach involving 33 employees selected through a census method. Data were collected through structured questionnaires and analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM), which is suitable for small samples and mediation analysis. The results indicate that Technology Adoption Readiness does not directly influence Employees’ Intentional Digital Readiness, but significantly affects Digital Enablement, which subsequently has a significant positive effect on Employees’ Intentional Digital Readiness, confirming a full mediation effect. These findings highlight that individual technological readiness alone is insufficient without supportive organizational digital infrastructure, structured training, and managerial support. This study contributes by empirically confirming Digital Enablement as a key mechanism linking individual technological readiness and digital work behavior in Indonesia’s non bank financial sector, providing practical insights for strengthening employees’ digital readiness through integrated digital support systems.
EFFECT OF COMPENSATION ON EMPLOYEE MENTAL HEALTH THROUGH WORK STRESS IN MICROFINANCE INSTITUTIONS Ruhmawati; Rahayu Puji Suci; Hanif Rani Iswari
Bulletin of Management and Business Vol. 7 No. 1 (2026): March 2026
Publisher : Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Widya Gama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31328/bmb.v7i1.457

Abstract

This study examines how compensation influences employee mental health through work stress in microfinance institutions. The research was conducted at PNM Mekaar Arjasa Unit, Kangean Island, involving 43 employees using a census approach. Data were collected through structured questionnaires and analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM). The results show that compensation does not directly affect mental health but indirectly influences it through work stress. Fair and adequate compensation reduces work stress, which improves employees’ psychological well-being. Conversely, imbalanced compensation increases emotional pressure and weakens mental health. These findings confirm that work stress acts as a mediating mechanism linking compensation and mental health. The study contributes to the Job Demand–Resources framework by emphasizing the psychological role of compensation in high-pressure microfinance environments. Practically, the findings suggest that compensation policies should be integrated with stress management strategies to maintain employee well-being and organizational stability
Co-Authors Agus Hermawan Ahmad Syifaudin Ainun, Siti Nur Alfiana Alfiana Ana Sopanah, Ana Arief Purwanto Atim Djazuli Aulia, Elcyntha Aurelia Jedina Azis, Santika Abd Baits Nur, Ayu Wandani Mustika Rahma Budi Eko Soetjipto Chaerani, Aura Choirul Anam Choirul Anam AM Diponegoro Cipto Wardoyo Ery Tri Djatmika RWW Fadilah, Mega Fianita Fauziah, Riris Zahrotul Hamida, Ika Fitria Nur Hendry Kurniawan Heni Pujiastuti Heri Pratikto I Gusti Bagus Wiksuana Ika Fitria Nur Hamida Imanita Septian Rusdianti Indriani, Tantri Intyas, Yekti Khasanah, Rizki Dwi Farotul Khojanah Hasan Kirana, Prambayu Candra Lely Dista Safitri M. Yusuf Bahtiar, M. Yusuf Martha Aulia, Vemy Maya Ratnasari Mulyono Mulyono Nanda Apriliya Nasharuddin Mas Niken Paramita Niken Paramita Nisful Laili, Choirun Nur, Ayu Wandani Mustika Rahma Ba'its Nur, Ayu Wandani Mustika Rahma Baits Nurasiah Nurasiah Nurika Restuningdiah Puji Handayati Purnomowati, Wiwin Rahayu Puji Suci Rahmawati, Widiya Ratnasari, Maya Raya, Silfanus Lebu Ruhmawati Safitri, Lely Dista Salamah, Salafiatus Sodik Sodik Sodik, Sodik Sudarmiatin Sudiyono Sudiyono Survival SURVIVAL - - Syaadzan, Daiva Permana Ardanu Ubud Salim Ulfi Alifatu Solihah Wahju Wulandari Wandani Mustika Rahma Ba'its Nur, Ayu Yekti Intyas Rahayu Yuni Agung Nugroho Zahroh, Viony Alfiyatu Zulkifli