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Analisis Waktu Tunggu Pelayanan Pengambilan Obat Pasien Rawat Jalan Pada RS XX - Tangerang Johannes, Johannes; Pratikno, Yuni; Hanffy, Jamal; Purawijaya, Handrian
Jurnal Ilmu Kedokteran dan Kesehatan Vol 11, No 11 (2024): Volume 11 Nomor 11
Publisher : Prodi Kedokteran Fakultas Kedokteran Universitas Malahayati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/jikk.v11i11.16902

Abstract

Penelitian ini bertujuan untuk menganalisis waktu tunggu pelayanan obat menggunakan konsep lean dan fishbone diagram di instalasi farmasi rawat jalan RS XX - Tangerang. Penelitian ini menggunakan metode penelitian kualitatif dengan memanfaatkan pedoman wawancara pada 6 informan, serta menganalisis 110 resep di instalasi farmasi rawat jalan. Untuk memastikan kualitas data, dilakukan triangulasi sumber dan triangulasi metode pengumpulan data. Hasil penelitian menggunakan value stream mapping (VSM) menunjukkan bahwa rasio value added dan non value added melebihi 30%. Ditemukan enam jenis waste dalam proses pelayanan obat, yaitu overproduction, transportation, motion, waiting, defect, dan extra-processing. Penelitian ini juga melakukan analisis akar permasalahan menggunakan fishbone diagram dengan mempertimbangkan aspek-aspek yang mempengaruhinya, yaitu man (tenaga kerja), method (metode), machine (mesin), material (bahan), dan environment (lingkungan). Oleh karena itu, langkah-langkah perbaikan yang disarankan adalah sebagai berikut: pembuatan Standar Prosedur Operasional (SPO) untuk memastikan setiap langkah dalam proses pelayanan obat terdokumentasi dan terstandarisasi, pembuatan flow chart proses pelayanan obat untuk memvisualisasikan secara jelas alur kerja dan mengidentifikasi potensi perbaikan, penerapan Sistem Informasi Manajemen Rumah Sakit (SIMRS) untuk meningkatkan efisiensi dalam manajemen data dan informasi terkait pelayanan obat, penambahan tenaga pelaksana yang cukup dan terlatih untuk memastikan proses pelayanan obat berjalan lancar dan efisien, terus melakukan evaluasi secara berkala untuk memonitor perbaikan yang telah dilakukan, sehingga hasilnya dapat lebih terukur dan dapat dijadikan informasi yang relevan dalam pengambilan keputusan lebih lanjut. Dengan menerapkan langkah-langkah ini, diharapkan proses pelayanan obat di instalasi farmasi rawat jalan RS XX dapat meningkatkan efisiensi dan kualitas layanannya secara keseluruhan.
Group Counseling as a Means of Strengthening Social Relations of MTs Lab IKIP Al Washliyah Students: A Study with a Behavioral Approach Nurasyah, Nurasyah; Fitriani, Enny; Putri, Rini Fadhillah; Johannes, Johannes; Muhammadi, Muhammadi
International Journal of Educational Research Excellence (IJERE) Vol. 4 No. 1 (2025): January-June
Publisher : PT Inovasi Pratama Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55299/ijere.v4i1.1357

Abstract

The purpose of this study was to determine how group counseling services with a behavioral approach can improve students' social relationships. The formulation of the research problem is that many students have difficulty in building and maintaining healthy social relationships, which has an impact on their adaptation process in the college environment. The behavioral approach was chosen because it focuses on real behavioral changes through social learning, positive reinforcement, and other measurable techniques. The method used in this study is a quantitative method with a quasi-experimental design using a pre-test and post-test model. The sample of this study used a purposive sampling technique with a sample size of 10 students. The instrument used was a previously validated social relationship questionnaire. The experimental group was given an intervention in the form of group counseling services with a behavioral approach for six sessions. The results of data analysis using the t-test showed that group counseling services with a behavioral approach can improve students' social relationships. The results of the hypothesis using the t-test obtained from the calculation with the results of t count = 7.626> t table 2.262 that group counseling services with a behavioral approach can improve students' social relationships.
THE INFLUENCE OF PSYCHOLOGICAL AND SOCIAL FACTORS ON PATIENTS' DECISIONS TO VISIT WITH BRAND IMAGE AS AN INTERVENING VARIABLE IN OUTPATIENT PATIENTS AT HERMINA HOSPITAL DEPOK Putri, Shindy Kurnia; Ruswanti, Endang; Johannes, Johannes
TOPLAMA Vol. 2 No. 3 (2025): TOPLAMA
Publisher : PT Altin Riset Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61397/tla.v2i3.372

Abstract

This study is based on the results of initial observations that indicate a downward trend in the number of non-JKN outpatients. In January 2024, the achievement was only 415 of the target of 596 visits (69.6%), and the achievement was again not following the target in September, with 92.8%. The purpose of this study was to examine the effect of psychological factors and social factors on patient decisions to visit with brand image as an intervening variable in outpatients at Hermina Hospital, Depok. This type of research is quantitative with a causal design. The population is outpatients at Hermina Hospital, Depok. The results of the distribution through questionnaires obtained 130 respondents, according to the minimum sample size. The analysis technique used the three-box method analysis and SEM-PLS. The results of the study showed that psychological factors, social factors, and brand image simultaneously had a significant effect on patients' visit decisions, with a contribution of 67.8%. Both psychological and social factors influenced brand image and patients' visit decisions. Brand image also affected patients' visit decisions. Among the three variables, brand image was the most dominant in increasing patients' visit decisions.
The Influence of Psychological and Social Factors on Patients' Decisions to Visit with Brand Image as an Intervening Variable in Outpatient Patients at Hermina Hospital, Depok Shindy Kurnia Putri; Endang Ruswanti; Johannes Johannes
Inovasi Kesehatan Global Vol. 2 No. 3 (2025): Agustus : Inovasi Kesehatan Global
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/ikg.v2i3.2098

Abstract

This study is based on the results of initial observations that indicate a downward trend in the number of non-JKN outpatients. In January 2024, the achievement was only 415 of the target of 596 visits (69.6%), the achievement was again not in accordance with the target in September with 92.8%. The purpose of this study was to examine the effect of psychological factors and social factors on patient decisions to visit with brand image as an intervening variable in outpatients at Hermina Hospital, Depok. This type of research is quantitative with a causality design. The population is outpatients at Hermina Hospital, Depok. The results of the distribution through questionnaires obtained 130 respondents according to the minimum sample set. The analysis technique used the three box method analysis and SEM-PLS. The results of the study showed that psychological factors, social factors, and brand image simultaneously had a significant effect on patients' visit decisions, with a contribution of 67.8%. Both psychological and social factors influenced brand image and patients' visit decisions. Brand image also had an effect on patients' visit decisions. Among the three variables, brand image was the most dominant in increasing patients' visit decisions.
MAINTAINING THE WORK ENVIRONMENT TO IMPROVE EMPLOYEE PERFORMANCE Rajagukguk, Iswento Rizki Manarissar; Johannes, Johannes; Rosita , Sry
Journal of Business Studies and Management Review Vol. 8 No. 2 (2025): JBSMR, Vol 8 No.2 June 2025
Publisher : Management Department, Faculty of Economics and Business, Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/jbsmr.v8i2.45189

Abstract

The purpose of this research is to determine and analyze the impact of employee skills on the performance of ASN employees through the work environment, using it as a mediating variable in Jambi Province. The population consists of employees who are permitted to pursue higher education, totaling 412 people. Using the Slovin method, the number of samples in this study was calculated to be 81 people. Data analysis was conducted using Partial Least Squares (PLS) techniques, with measurements of the outer model and inner model. The results of the study indicate that employee skill, organizational commitment, and work environment influence employee performance directly, while employee skill and organizational commitment also influence the work environment. Indirectly, it shows that employee skill and organizational commitment influence employee performance through the work environment as a mediating variable.
PERILAKU GENERASI MUSLIM Z DI APLIKASI TIKTOK Desta Fitriana; Johannes, Johannes; Ekasari, Novita
Journal of Business Studies and Management Review Vol. 8 No. 2 (2025): JBSMR, Vol 8 No.2 June 2025
Publisher : Management Department, Faculty of Economics and Business, Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/jbsmr.v8i2.45412

Abstract

The purpose of this study is to explain the influence of fashion trends, promotions, and online shopping preferences on the purchasing decisions of Muslimah fashion products on TikTok. This research employs a quantitative approach with a non-probability sampling method due to the unknown population size, involving a sample of 96 respondents. The data used is primary data obtained from a digital questionnaire via Google Forms with a 5-point Likert scale. The distribution of this questionnaire was carried out via WhatsApp and Instagram.. The data analysis method used the Partial Least Square (PLS) based Structural Equation Model (SEM) 4.1. The results indicate that fashion trends, promotions, and online shopping preferences significantly influence the purchasing decisions of Muslimah fashion products on TikTok in the Generation Z era. This study provides strategic recommendations for Muslimah fashion business actors to continue innovating in product design, optimizing promotions, and ensuring comfort and enhancing user experience in online shopping to attract and retain consumers.
Pengaruh Layanan Informasi terhadap Tingkat Kecemasan Mahasiswa Farmasi dalam Mencari Pekerjaan Setelah Lulus Fitriani, Enny; Asyah, Nur; Fadhillah, Rini; Johannes, Johannes
GUIDENA: Jurnal Ilmu Pendidikan, Psikologi, Bimbingan dan Konseling Vol 13, No 3 (2023)
Publisher : Universitas Muhammadiyah Metro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24127/gdn.v13i3.7880

Abstract

This research was conducted to reduce student anxiety about getting a job after graduating from college through Information Services. This research used an experimental research method. The instrument used in this study was a questionnaire with 40 questions. The population in this study were 56 undergraduate pharmacy students in semesters VI and VIII, while the sample was taken using a total sampling technique, so the sample was 56 students. The data collection used in this study consisted of pretest and post-test data. The hypothesis test uses the two average similarity test (t-test) based on the final data management (post-test) to obtain an average value of 133.71, while the pre-test is 93.96. The results of the t-test hypothesis test show that with a significance level of 5% and 55 degrees of freedom, then 18.2> 1.671, this means that the t-test hypothesis test is that H0 is rejected and H1 is accepted. This study hypothesizes that Information Services positively affect anxiety about getting a job after graduating from college in semesters VI and VIII students of Pharmacy S1.
Examining Corporate Image Mediating Role Between Promotion and Household Interest at Tirta Mayang Drinking Water Corporate, Jambi City, Indonesia Siagian, Sahat Parulian; Johannes, Johannes; Fazri, Andang
Innovative: Journal Of Social Science Research Vol. 4 No. 3 (2024): Innovative: Journal Of Social Science Research (Special Issue)
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i3.12502

Abstract

Penelitian ini bertujuan untuk menganalisis Pengaruh Promosi terhadap Minat Rumah Tangga dalam pemasangan sambungan pipa di Kota Jambi, Perumda Air Minum Tirta Mayang Kota Jambi (PAMTM). Sebanyak 156 responden disurvei menggunakan kuesioner terstruktur. Penelitian ini menggunakan Partial Least Square (PLS) untuk menganalisis data, dengan uji awal pada model luar untuk validitas dan reliabilitas sebelum melanjutkan ke uji hipotesis. Oleh karena itu, kami menganalisis data dengan model dalam yang melibatkan uji R-square dan F-square (ukuran efek F2). Temuan menunjukkan bahwa Promosi Berpengaruh Langsung Terhadap Kepentingan Rumah Tangga dan dimediasi oleh Citra Perusahaan. Oleh karena itu, kami menyarankan agar PAMTM secara strategis meningkatkan upaya promosinya untuk meningkatkan calon rumah tangga menjadi pelanggan dan menghentikan penggunaan sumber daya air sumur yang tidak memenuhi baku mutu air. PAMTM dalam hal ini hendaknya berkolaborasi dengan institusi terkait di tingkat pemerintah daerah, khususnya dalam mencapai tujuan pembangunan berkelanjutan (SDGs). Dengan begitu, PAMTM akan memperoleh keuntungan bisnis karena pelanggannya akan bertambah, dan pada saat yang sama, tujuan sosialnya akan tercapai, seperti penyediaan air bersih untuk masyarakat.
Faktor Faktor Yang Mempengaruhi Customer Loyalty Pengguna Layanan Netflix di Indonesia Johannes, Johannes; Nanda Billy Amero; M Hutagaol
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 1 (2024): Jurnal Ekonomi Manajemen Sistem Informasi (September-Oktober 2024)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i1.2918

Abstract

Penelitian ini bertujuan untuk mengeksplorasi faktor-faktor yang mempengaruhi loyalitas pelanggan dalam layanan Video on Demand (VoD) berlangganan, dengan fokus pada layanan Netflix di Indonesia. Tiga variabel independen utama yang diteliti adalah Variety of Content, User Experience, dan Price Fairness dengan memperhatikan peran mediasi dari Customer Satisfaction. Data dikumpulkan melalui survei online kepada pengguna layanan Netflix di Indonesia, dan analisis dilakukan menggunakan metode regresi dan analisis mediasi. Hasilnya menunjukkan Variety of Content, User Experience, dan Price Fairness secara signifikan mempengaruhi Customer Satisfaction. Selanjutnya, Customer Satisfaction juga memiliki dampak positif dan signifikan terhadap Customer Loyalty. Analisis mediasi mengungkapkan bahwa Customer Satisfaction memediasi hubungan antara faktor-faktor tersebut dan Customer Loyalty. Implikasi praktis dari penelitian ini adalah pentingnya Netflix untuk terus meningkatkan pengalaman pengguna, menawarkan beragam konten yang menarik, serta menjaga harga yang adil untuk mempertahankan kepuasan dan loyalitas pelanggan mereka di pasar Indonesia yang kompetitif.
Efektivitas Pendampingan Individu pada Calon Guru Penggerak dalam Menerapkan Konsep Merdeka Belajar (Filosofi Ki Hajar Dewantara) Johannes, Johannes; Silalahi, Hernawi; Evriza, Eka; Pramana, Alamria; Firhan, Aditia
MUDABBIR Journal Research and Education Studies Vol. 5 No. 2 (2025): Vol. 5 No. 2 Juli-Desember 2025
Publisher : Perkumpulan Manajer Pendidikan Islam Indonesia (PERMAPENDIS) Prov. Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56832/mudabbir.v5i2.1529

Abstract

Pendidikan adalah bagian yang mendasar dalam kehidupan kita, hal ini dikarenakan pendidikan merupakan sebuah usaha yang dilakukan secara kesadaran yang bertujuan untuk mencerdaskan kehidupan bangsa dan mengembangkan manusia Indonesia sepenuhnya agar menjadi manusia yang berilmu, cakap, kreatif, mandiri dan tanggung jawab hal tersebut secara langsung diberikan kepada seorang guru. Perjalanan seorang guru penggerak yang dilalui dengan berbagai tahapan seleksi menjadi seorang Calon Guru Penggerak hingga memperoleh predikat Guru Penggerak yang ke semuanya dilalui selama 9 bulan yang terdiri dari pelatihan kelas secara daring baik melalui Learning Management System (LMS) maupun tatap muka virtual yang dibimbing oleh fasilitator dan instruktur, lokakarya di mana sebuah pertemuan yang berkolaborasi antara sesama guru penggerak dan para pendamping/pengajar praktik hingga proses pendampingan individu yang dilakukan oleh pendamping/pengajar praktik selama pendidikan 9 bulan. Seorang Calon Guru Penggerak diharapkan dapat mengembangkan diri dan guru lain dengan refleksi, berbagi dan kolaborasi secara mandiri; memiliki kematangan moral, emosi dan spiritual untuk berperilaku sesuai kode etik; merencanakan, menjalankan, merefleksikan dan mengevaluasi pembelajaran yang berpusat pada murid dengan melibatkan orang tua; berkolaborasi dengan orang tua dan komunitas untuk mengembangkan sekolah dan menumbuhkan kepemimpinan murid; mengembangkan dan memimpin upaya mewujudkan visi sekolah yang berpihak pada murid dan relevan dengan kebutuhan komunitas di sekitar sekolah.