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All Journal LIABILITIES (JURNAL PENDIDIKAN AKUNTANSI) JURNAL PENDIDIKAN TAMBUSAI Journal of Economic, Public, and Accounting (JEPA) Jurnal Ekonomi dan Bisnis Terapan Majalah Ilmiah Gema Maritim PEMA: Jurnal Pendidikan dan Pengabdian Kepada Masyarakat Jurnal Fuaduna: Jurnal Kajian Keagamaan dan Kemasyarakatan Student Scientific Creativity Journal Jurnal Publikasi Ilmu Manajemen Ocean Engineering: Jurnal Ilmu Teknik dan Teknologi Maritim Jurnal Manajemen dan Ekonomi Kreatif Wawasan : Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan Jurnal Manajemen Dan Bisnis Ekonomi Jurnal Riset Manajemen Masip: Jurnal Manajemen Administrasi Bisnis dan Publik Terapan JME Maeswara: Jurnal Riset Ilmu Manajemen dan Kewirausahaan Lokawati: Jurnal Penelitian Manajemen dan Inovasi Riset Jurnal Manuhara: Pusat Penelitian Ilmu Manajemen Dan Bisnis Riset Ilmu Manajemen Bisnis dan Akuntansi Applied Business and Administration Journal (ABAJ) Pusat Publikasi Ilmu Manajemen Master Manajemen Jurnal Ekonomi dan Pembangunan Indonesia Globe: Publikasi Ilmu Teknik, Teknologi Kebumian, Ilmu Perkapalan jurnal Ilmu Sosial Jurnal Bisnis Kreatif dan Inovatif Jurnal Pajak dan Analisis Ekonomi Syariah Jurnal Ilmiah Ekonomi, Akuntansi dan Pajak Jukerdi: Jurnal Kewirausahaan Cerdas Dan Digital Jurnal Transformasi Bisnis Digital Jurnal Manajemen Kewirausahaan dan Teknologi Kalao’s Maritime Journal Jurnal Manajemen Bisnis Digital Terkini Atestasi : Jurnal Ilmiah Akuntansi Jurnal Pengabdian dan Inovasi Masyarakat Jurnal Bahari dan Teknologi (BARTEK)
Fadiyah Hani Sabila
Politeknik Adiguna Maritim Indonesia Medan, Indonesia
Religion Arts Humanities Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Social Sciences Transportation Other

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Analisa Pelayanan Tiket Terhadap Kepuasan Pelanggan Pada PT. Pelayaran Nasional Indonesia (PELNI) Cabang Medan Sohibudin Sohibudin; Lilis Lilis; Fadiyah Hani Sabila
Lokawati : Jurnal Penelitian Manajemen dan Inovasi Riset Vol. 1 No. 2 (2023): Maret : Jurnal Penelitian Manajemen dan Inovasi Riset
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/lokawati.v3i1.1406

Abstract

PT. Pelayaran Nasional Indonesia (PELNI) is a company engaged in the field of marine transportation services, namely passenger ships, roro ships, container ships, pioneer ships and so on. Therefore, the importance of "service" to customer satisfaction (passengers) is very influential. Customer service can be defined as all forms of customer service in the form of services and in the form of goods which in principle are the responsibility and are carried out by PT. Pelayaran Nasional Indonesia (PELNI) Medan Branch, in order to fulfill the needs of the community and comply with regulations and laws.
Sistem Inaportnet dalam Pengurusan Surat Persetujuan Berlayar di BPTD Kelas II Aceh pada Pelabuhan Penyeberangan Singkil Andi Yaser Arafat; Lilis Lilis; Fadiyah Hani Sabila
Jurnal Transformasi Bisnis Digital Vol. 2 No. 6 (2025): November: Jurnal Transformasi Bisnis Digital (JUTRABIDI) 
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jutrabidi.v2i6.1043

Abstract

The importance of the Sailing Approval Letter (SPB) is specifically regulated in Law Number 17 of 2008 concerning Shipping. Despite existing regulations, maritime accidents caused by technical factors and human error are still common. Safety and security issues, along with all shipping activities, are the joint responsibility of the ship owner and relevant port authorities. Ships are a very effective and efficient mode of transportation. Therefore, the port service system, including the process of ship entry and departure, is a critical component of the infrastructure needed to accelerate the maritime transportation system. The issuance of the SPB is currently carried out through the Inaportnet System as a form of digital service transformation in the port sector, managed by BPTD Class II Aceh. This research aims to analyze the implementation of the Inaportnet system in the management of SPB issuance for ships at the Singkil Ferry Port. The research method used is descriptive qualitative, with data collection techniques carried out through observation and interviews. The results show that the implementation of the Inaportnet system at BPTD Class II Aceh is quite effective in accelerating the administrative process of issuing the SPB. However, several constraints were identified, particularly related to weather factors and the limited number of human resources who fully master the Inaportnet application, which can affect the overall smoothness and speed of the service.
Sosialisasi Lingkungan Bersih Dari Pencemaran Sampah Kapal dan Sampah Plastik di Daerah Kecamatan Pantai Labu Pesisir Utara Kabupaten Deli Serdang Dafid Ginting; Lilis Lilis; Fadiyah Hani Sabila; Masringgit Marwiyah; Dina Rispianti; Muhammad Sahid; Yusnidah Yusnidah; Restu Mujiono; Yepta Vianus, M; Irma Handayani
CivicAction: Jurnal Pengabdian dan Inovasi Masyarakat Vol. 1 No. 2 (2025): Artikel Pengabdian
Publisher : SORATEKNO PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59696/civicaction.v1i2.160

Abstract

Kegiatan pengabdian kepada masyarakat ini melibatkan para nelayan dan penduduk disekitar pantai labu pesisir utara kabupaten Deli Serdang kecamatan Pantai Labu, yang sebagian besar penduduk desanya mengandalkan pekerjaan di laut, seperti nelayan atau nakhoda kapal penyeberangan antar pulau. Berdasarkan observasi dan wawancara yang dilakukan oleh tim dari Politeknik Adiguna Maritim Indonesia (Poltek Ami) Medan di kecamatan Pantai Labu, tujuan utama adalah untuk mencari solusi terkait pelestarian lingkungan dan pencegahan pencemaran laut yang bersumber dari sampah kapal dan sampah plastic di wilayah pesisir tersebut. Laut, yang menjadi sumber penghidupan bagi masyarakat setempat, terutama nelayan di desa pesisir pantai labu, sangat rentan terhadap dampak pencemaran. Oleh karena itu, tim  Politeknik Adiguna maritime Indonesia (Poltek Ami) Medan berencana untuk mensosialisasikan pentingnya pelestarian lingkungan dan dampak buruk apabila terjadi pencemaran laut, yang meliputi sampah plastik, limbah industri, serta limbah minyak dari kapal para nelayan.
Peranan Keagenan Dalam Penyediaan Fresh Water Di Atas Kapal MV. Serasi V pada PT. Admiral Lines Cabang Belawan Sabila, Fadiyah Hani; Hidayat, Syarif
Majalah Ilmiah Gema Maritim Vol 27 No 2 (2025): Gema Maritim Vol 27 No 2 Bulan September 2025
Publisher : Politeknik Bumi Akpelni

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37612/gema-maritim.v27i2.498

Abstract

Admiral Lines Belawan Branch is a ship agency services company that acts as a representative for ship owners/principals in managing ship documents at the port for arrivals and departures. As a terminal for ships and cargo, the port requires adequate facilities and services to ensure smooth and efficient operations, supported by the Inaport-net system to facilitate administrative processes. As a ship agent, PT. Admiral Lines plays a crucial role in providing fresh water with various strategic functions. The company coordinates with clean water service providers to ensure quality according to international health and safety organization standards. The process includes ordering from trusted providers, arranging timely delivery logistics, monitoring water quality, managing efficient operational costs, and maintaining active communication with the crew to meet clean water needs. The Phinnisi system is utilized to support the efficiency and smoothness of managing fresh water provision on board. Through this comprehensive approach, PT. Admiral Lines can ensure the provision of safe and high-quality clean water, enhance customer satisfaction, and guarantee smooth ship operations. This research employs field research and library research methodologies to analyze the company's roles and functions within the shipping industry.
Sistem Pelayanan Containerisasi Domestik Oleh PT. Salam Pacific Indoenesia Lines Cabang Medan Sabila, Fadiyah Hani; Melandary, Feny
Majalah Ilmiah Gema Maritim Vol 27 No 2 (2025): Gema Maritim Vol 27 No 2 Bulan September 2025
Publisher : Politeknik Bumi Akpelni

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37612/gema-maritim.v27i2.515

Abstract

This research aims to describe in detail the Domestic Containerization Service System operated by PT. Salam Pacific Indonesia Lines, Medan Branch. As an archipelagic nation, Indonesia faces significant distribution challenges, and the domestic containerization system has proven effective in reducing logistics costs, accelerating loading and unloading processes, and supporting inter-island trade flows. PT. Salam Pacific Indonesia Lines (SPIL) is one of the largest container shipping service providers in Indonesia, operating since the 1970s. The research methodology employed is Field Research through direct observation at PT. Salam Pacific Indonesia Lines, Medan Branch, supported by Library Research to obtain theoretical data. The domestic containerization service process at the depot includes a series of stages: the delivery of empty and full containers from the depot to the port, the withdrawal of full containers by the consignee and empty containers by the depot, as well as the service of receiving empty containers from the consignee and releasing empty containers to the shipper. This process is supported by the use of information systems such as CIC (Container Inventory Control) to monitor container movement and the MYSPIL BACKEND application for scheduling management. The main obstacles found in the service are delivery delays, damage, and loss of containers, as well as human resource and communication constraints. Furthermore, there are issues regarding data entry errors of container information into the CIC system, which result in manual verification. Efforts to overcome these obstacles include improving process efficiency, routine maintenance, and human resource training. The study concludes that the service system is already good but requires increased accuracy in data input by employees to avoid service delays.
SIKLUS KELUAR MASUK CONTAINER DELIVERY DI PELABUHAN TERMINAL CONTAINER BATU AMPAR PADA BADAN USAHA PELABUHAN BP BATAM Dirhamsyah, Dirhamsyah; Sabila, Fadiyah Hani; Sarumpaet, Naomi
Journal of Maritime and Education (JME) Vol. 8 No. 1 (2026): Artikel Penelitian
Publisher : Politeknik Adiguna Maritim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54196/jme.v8i1.225

Abstract

Penelitian ini bertujuan untuk mengetahui bagaimana siklus keluar masuknya Container Delivery di Pelabuhan terminal Container Batu Ampar pada Badan Usaha Pelabuhan BP Batam. Hasil penelitian dalam pembahasan masalah tentang siklus keluar masuk Container delivery di pelabuhan. Penelitian ini dilakukan untuk memahami alur operasional bongkar muat peti kemas, mulai dari proses kedatangan Container, penempatan dilapangan penumpukan, hingga proses pengeluaran Container dari terminal. Selain itu, penelitian ini juga menganalisis peranan Badan Usaha Pelabuhan (BUP) BP Batam dalam mengelolah arus logistik serta hambatan- hambatan yang sering terjadi selama proses tersebut. Hasil penelitian ini diharapkan dapat memberikan gambaran yang jelas mengenai efektivitas dan efisiensi sistem pelayanan Container Delivery serta memberikan rekomendasi untuk meningkatkan kualitas layanan terminal Container di pelabuhan Batu Ampar. Metode yang digunakan dalam penelitian ini adalah pengamatan lapangan (field research) dan pengamatan perpustakaan (library research) dimana penulis mendapatkan materi atau bahan penelitian, dari buku-buku yang ada di perpustakaan maupun sumber bacaan lainnya yang berkaitan dengan pokok bahasan yang diambil
Implementasi Penerbitan Healthbook TB. Pacific Star II pada Karantina Dumai oleh PT. Berlian Ocean Shipping Sabila, Fadiyah Hani; Gultom, Dika Praza
JURNAL BARTEK Vol 2 No 1 (2026): Jurnal Bahari dan Teknologi [BARTEK]
Publisher : Politeknik Bumi Akpelni Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.6425/6g084591

Abstract

 The issuance of a Health Book (Ship's Health Book) is a crucial component of the health quarantine monitoring system at international ports to prevent the spread of infectious diseases across borders. This study aims to analyze the implementation of Health Book issuance procedures for the vessel TB. Pacific Star II, managed by PT. Berlian Ocean Shipping within the operational area of the Class I Health Quarantine Office in Dumai. The research method used is descriptive qualitative, with data collection techniques through participatory observation during field practice, interviews, and documentation studies. The results indicate that the issuance process involves a series of physical ship inspections, crew document validation, and the use of the digital feature "Sinkarkes." Although procedures follow regulations, several technical obstacles were found, such as internet network instability in the port area and system limitations that hinder real-time data synchronization. Optimization efforts are carried out through intensive coordination between the agent and quarantine officers, along with proposals for developing offline features in the Sinkarkes system. This study concludes that the smooth issuance of the Health Book highly depends on the readiness of ship documents and the stability of the information technology infrastructure at the port.
Co-Authors Andi Yaser Arafat Angelita Rohana Sibagariang Angelita Rohana Sibagariang Aulia Rahmah Cahyadi, Wawan Dwi Yogo Chrisnatalanta Chrisnatalanta Citra Sumakdilaga Dafid Ginting Dea Sabrina Dedy Sahala Tua Aruan Delina, Meriah Kita Dewa Surya Dinata Dimas Puzakesuma Dimas Puzakesuma Dina Rispianti Dina Rispianti Dion Riski Naibaho Dirhamsyah Dirhamsyah Dirhamsyah, Dirhamsyah Eka Fransiska Eka Fransiska, Eka Erika Situmorang Fadhila Husna Selian Fahmi Rinaldi Fikri Rakawitan Fober Nainggolan Gabriel Ferdinand Sitompul Ginting, Dafid Gultom, Dika Praza Gunawan Arby Siregar Helfina Hutagaol Helmi Trinisa Br. Sinulingga Husniyah Husniyah Indri Yuliafitri Irma Handayani Irma Handayani Irma Handayani, Irma Ivone Dwimonica Sinaga Jean Chandradja Jusdi Simarmata Khairiwa, Fauziah Nur Lamganda Uli Rosalina Ekatrikson Pasaribu Lilis Lilis Lilis Lilis, Lilis Marpaung, Nabila Rahmadina Marwiyah, Masringgit Melandary, Feny Meriah Kita Deliana Michael Melpianus Muhammad Sahid Mujiono, Restu Netty Kesuma Nurmaliana Sari Paula Yuliarta Br Sitanggang Putra Sanjaya Sianturi Putri Debora Veronika Nasution Reni Sriana Tumangger Reski Varezi Restu Mujiono Ridho, Syarifur Rinaldi, Fahmi Riski Ronaldo Saragih Risperto Purba Rispianti, Dina Robinaria Nainggolan Rolina Berutu Royzaldi Royzaldi Sahfitri, Anggi Ayu Sahid, Muhammad Said, Aja Avriana Sarumpaet, Naomi Shafa Ardita Shelly Octavani Agustie Shelly Octavani Agustie Sihombing, Santiani Sinaga, Rodenson Sohibudin Sohibudin Sonya Ledys Pakpahan Sri Wahni Suratni Ginting Sutria, Yuna Syarif Hidayat Syarifur Ridho Tarmiji Siregar Taruna, Taruna Vianus, M, Yepta Wahdan Arum Inawati Wasinton B. Hutagaol Yepta Vianus, M Yuris Danilwan Yusnidah Yusnidah Yusnidah Zulviannas, Rizti