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All Journal Jurnal Manajemen dan Bisnis Sriwijaya Jurnal Ilmiah Manajemen dan Bisnis (JIMB) MIX : Jurnal Ilmiah Manajemen Jurnal Dimensi Syntax Literate: Jurnal Ilmiah Indonesia Indonesian Fisheries Research Journal Jurnal Inovasi Hasil Pengabdian Masyarakat (JIPEMAS) International Journal of Supply Chain Management PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat Jurnal Ekonomi Manajemen Sistem Informasi Management Studies and Entrepreneurship Journal (MSEJ) Dinasti International Journal of Digital Business Management Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Ilmu Manajemen Terapan (JIMT) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Ilomata International Journal of Management Ilomata International Journal of Social Science Kontigensi: Jurnal Ilmiah Manajemen Unram Journal of Community Service (UJCS) Jurnal Bisnis Mahasiswa Husnayain Business Review International Journal of Islamic Business and Management Review Jurnal Lemhannas RI Journal Research of Social Science, Economics, and Management Indonesian Journal of Advanced Research (IJAR) Jurnal Manajemen dan Pemasaran Digital Dinamika: Jurnal Pengabdian Masyarakat International Conference On Association Of Indonesian Entrepreneurship Study Programs
Endi Rekarti, Endi
Universitas Terbuka
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AI and Sustainability-Oriented Teaching: An Exploratory Qualitative Study of Lecturers’ Perspectives from Four Countries Sri Yusriani; Endi Rekarti; Haniruzila Hanifah; Bendaoud Nadif; Muji Gunarto
Ilomata International Journal of Social Science Vol. 7 No. 3 (2026): July 2026
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijss.v7i3.2289

Abstract

This exploratory qualitative study examines how lecturers perceive artificial intelligence (AI) as supporting green behavior in higher education through sustainability-oriented teaching practices, responsible digital use, and institutional adaptation. Although AI adoption, sustainability education, and green behavior have been widely discussed, limited qualitative evidence explains how lecturers interpret the relationship between AI use and sustainability-oriented academic practice. This study clarifies AI-supported green behavior as lecturers’ perceived use of AI to support resource-conscious teaching, digital material optimization, responsible digital practice, ethical academic decision-making, and pedagogical redesign aligned with sustainability values. A qualitative research design was employed using semi-structured interviews with seven lecturers from Indonesia, Malaysia, Denmark, and Morocco. Data were analyzed using thematic analysis. The findings show that lecturers perceived AI as supporting sustainability-oriented academic practices by reducing repetitive workload, enabling cognitive reallocation, strengthening digital material optimization, raising ethical concerns, and highlighting the importance of institutional readiness, lecturer self-efficacy, and adaptive academic leadership. AI does not automatically produce green behavior; rather, its contribution depends on ethical governance, lecturer capability, institutional support, and sustainability-oriented academic culture. This study offers lecturer-centered qualitative insight into AI as a potential enabler of responsible and sustainability-oriented teaching innovation.
SERVQUAL Pada Audit Sektor Publik: Peran Assurance dan Reliability Dalam Membentuk Kepuasan dan Niat Berperilaku Deni Agusta Nugraha; Endi Rekarti; Kasful Anwar
Jurnal Manajemen dan Pemasaran Digital Vol. 4 No. 3 (2026): Jurnal Manajemen dan Pemasaran Digital (Juli - September 2026)
Publisher : Siber Nusantara Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jmpd.v4i3.807

Abstract

Layanan audit sektor publik yang dilakukan Badan Pemeriksa Keuangan (BPK) bertujuan agar produk rekomendasi audit yang diberikan kepada entitas yang diaudit (auditee) dapat dijalankan, sehingga tujuan organisasi dapat tercapai. Penelitian dilatarbelakangi oleh belum optimalnya tingkat tindak lanjut rekomendasi BPK, meskipun tingkat kepuasan auditee terhadap layanan audit BPK relatif tinggi. Research gap penelitian ini adalah masih terbatasnya penelitian yang secara khusus mengukur kepuasan terhadap layanan audit sektor publik. Penelitian ini bertujuan untuk menganalisis pengaruh keandalan audit dan assurance audit terhadap intensi auditee untuk melaksanakan rekomendasi audit dengan mediasi kepuasan auditee. Analisis data dilakukan menggunakan Partial Least Squares–Structural Equation Modeling (PLS-SEM). Hasil penelitian menunjukkan bahwa assurance audit memiliki pengaruh positif yang signifikan terhadap kepuasan auditee, niat auditee untuk menjalankan rekomendasi audit, serta secara tidak langsung memengaruhi niat tersebut melalui kepuasan auditee. Sebaliknya, keandalan audit tidak menunjukkan pengaruh yang signifikan baik terhadap kepuasan auditee maupun niat untuk menjalankan rekomendasi audit. Temuan ini menunjukkan bahwa dimensi assurance, yang mewakili kualitas fungsional layanan audit sektor publik, memainkan peran yang lebih menonjol daripada kualitas teknis dalam mendorong auditee untuk menjalankan rekomendasi audit.
The Influence of Perceived Waiting Time and Medication Information on Word of Mouth Mediated by Patient Satisfaction Stefly Julisye Amerence Rozet; Shine Pintor Siolemba Patiro; Ceacilia Sri Mindarti; Endi Rekarti; Sri Yusriani; Haydar Zharif Muzhaffar
Ilomata International Journal of Management Vol. 5 No. 3 (2024): July 2024
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijjm.v5i3.1200

Abstract

This paper examines the impact of perceived waiting time and the delivery of medication information on word of mouth, mediated by patient satisfaction, at RSUD Beriman Balikpapan. Improving pharmaceutical services, including reducing waiting times and enhancing information delivery, is crucial for patient satisfaction and hospital reputation. This study investigates whether patients' perceptions of waiting times and medication information delivery affect their satisfaction and subsequently their likelihood to engage in word of mouth promotion. This research addresses the gap in understanding how specific aspects of pharmaceutical service quality influence word of mouth through patient satisfaction, a topic not extensively studied in the context of Indonesian public hospitals. A quantitative approach was employed, using primary data from questionnaires distributed to 130 outpatients at RSUD Beriman Balikpapan. Purposive sampling was used, and the data were analyzed using variance-based SEM (PLS) with SMART PLS 3.0. The analysis revealed that perceived waiting time and medication information delivery significantly and positively influence word of mouth, mediated by patient satisfaction. All five hypotheses were supported, with t-statistic values exceeding 1.96 and p-values below 0.05. The study concludes that improving perceived waiting time and medication information delivery enhances patient satisfaction, leading to increased word of mouth promotion. This suggests that hospitals should focus on these aspects to improve overall service quality and patient advocacy.
Co-Authors Abdillah, Said Ridho Achmad Jamil Adi Rizwandi Aftabi, Davoud Ajeng Melati, Tri Amalia, Alona Anita Maharani Aumeboonsuke, Vesarach Bendaoud Nadif Budi Suharjo Ceacilia Sri Mindarti Ceacilia Sri Mindarti Chuaynugul , Sompong Damayanti, Prisila Deni Agusta Nugraha Dewantoro Dewantoro Diah Aryani, Diah Diah, Rima Dwi Nora Didik J Rachbini Faizul Mubarok Gaol, Lasando Lumban Handoko, Wiki Agus Tri Hanifah, Haniruzila Haniruzila Hanifah Hapzi Ali Hapzi Ali harisandi, Prasetyo Haydar Zharif Muzhaffar Helmi, Tengku Ahmad Hendrian Hendrian, Hendrian Iman Prasetyo Imran Machdani Zega Joko Rizkie Widokarti Kabul Wahyu Utomo Kamal, Nur Mustofa Kasful Anwar Kasful Anwar Klimko, Roman Kurniawan, Wakhid Lumbangaol, Lasando Mafizatun Nurhayati Marnisah, Luis Martino Wibowo Mayadi, Mukhri Muchsin Saggaff Shihab Muji Gunarto Muji Gunarto Muzhaffar, Haydar Zharif Nikolas Fajar Wuryaningrat Nurbaeti, Nunung Pamungkas, Charisma Rahmat Prasetyo, Iman Ramli Hatma Rita Nurmalina Riyansah, Muhammad Rizki Briandana Rozet, Stefly Julisye Amerence Runa, Grace Safitri, Julia Sahnaz Ubud Salsabilla Audinna Setiadi Djohar Shine Pintor Siolemba Patiro Sri Langgeng Ratnasari Sri Yusriani Sri Yusriani Stefly Julisye Amerence Rozet SULTAN, ZULKIFLI Thaib, Kasyifal Ghammi Tias Andarini Indarwati Vivi Ristanti Yusriani, Sri