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All Journal Jupiter JSI: Jurnal Sistem Informasi (E-Journal) Jurnal Informatika Jurnal Informatika Jurnas Nasional Teknologi dan Sistem Informasi ICON-CSE Annual Research Seminar Sistemasi: Jurnal Sistem Informasi Sinkron : Jurnal dan Penelitian Teknik Informatika Jurnal SOLMA JOURNAL OF APPLIED INFORMATICS AND COMPUTING Jurnal Sisfokom (Sistem Informasi dan Komputer) INTECOMS: Journal of Information Technology and Computer Science Jurnal ULTIMA InfoSys Jurnal Teknologi Sistem Informasi dan Aplikasi Jurnal Riset Informatika JOISIE (Journal Of Information Systems And Informatics Engineering) CCIT (Creative Communication and Innovative Technology) Journal Jurnal Teknologi Informasi dan Pendidikan Building of Informatics, Technology and Science TEKNOKOM : Jurnal Teknologi dan Rekayasa Sistem Komputer Journal of Information Systems and Informatics JUKANTI (Jurnal Pendidikan Teknologi Informasi) Jurnal Tekinkom (Teknik Informasi dan Komputer) Indonesian Journal of Electrical Engineering and Computer Science Jurnal Pembelajaran Pemberdayaan Masyarakat (JP2M) Journal of Applied Science, Engineering, Technology, and Education Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Generic Jurnal FASILKOM (teknologi inFormASi dan ILmu KOMputer) JUSTIN (Jurnal Sistem dan Teknologi Informasi) Aptekmas : Jurnal Pengabdian Kepada Masyarakat Journal Of Artificial Intelligence And Software Engineering The Indonesian Journal of Computer Science INOVTEK Polbeng - Seri Informatika JuTISI (Jurnal Teknik Informatika dan Sistem Informasi)
Dwi Rosa Indah
Universitas Sriwijaya
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Journal : JOURNAL OF APPLIED INFORMATICS AND COMPUTING

 1 
Evaluating Netflix's User Experience (UX) Through The Lens Of The HEART Metrics Method Astriani, Yulia; Indah, Dwi Rosa; Utari, Meylani; Syahbani, M Husni
Journal of Applied Informatics and Computing Vol. 8 No. 2 (2024): December 2024
Publisher : Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaic.v8i2.8727

Abstract

Netflix is one of the most popular subscription video-on-demand (SVoD) platforms, offering a wide range of authentic, high-quality content and features that allow users to select, enjoy, and share their viewing experiences on social media. Despite its popularity, Netflix often receives complaints from users, including issues with accessing the application and various features related to viewing activities. The aim of this study is to evaluate the user experience of the Netflix application and provide recommendations for improvement based on data analysis. To achieve this, the HEART Metrics are utilized, which focus on the user's perspective, and apply the Importance-Performance Analysis (IPA) method to map performance and identify improvement priorities. The research reveals several areas that require enhancement, particularly three priority variables: the Happiness variable (Hp3), indicated by the statement "I like the appearance of the Netflix application"; the Retention variable, represented by "I enjoy using the features of the Netflix application"; and the Task Success variable (Ts4), reflected in "I can save movies in the Netflix application." To improve user satisfaction, Netflix can incorporate both light and dark themes, creating a more user-friendly interface. This update could enhance navigation, increase time spent on the platform, promote recommendations, and encourage subscription renewals.
Innovation in Digitalization of UI/UX Design with User Centered Design to Increase Customer Satisfaction Felicia, Yohana; Ibrahim, Ali; Indah, Dwi Rosa; Seprina, Iin
Journal of Applied Informatics and Computing Vol. 8 No. 2 (2024): December 2024
Publisher : Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaic.v8i2.8749

Abstract

In the era of rapid digitalization, the economic sector, especially small and medium enterprises, is required to adapt to the development of digitalization. SDS YPMM Cooperative is one example of a small business that still relies on traditional systems in its business processes. To overcome this problem, a website-based User Interface (UI) and User Experience (UX) design was carried out to digitize the SDS YPMM cooperative business process. In the design, the User Centered Design method is used which focuses on user needs. This method is done by Specify the context of use, specify user and organizational requirements, produce design solutions, and evaluate design against user requirements. At the evaluation stage, the System Usability Scale (SUS) was used to measure the level of usability of the resulting design. The evaluation results obtained 179 respondents out of 533 population for the user interface showed a score of 84.97, which falls into the "acceptable" category and a rating of B or "Excellent". Meanwhile, the admin interface received 5 respondents from 5 populations and scored 93, which falls into the "acceptable" category and an A or "Best Imaginable" rating. These findings indicate that the UI/UX design is highly accepted by both categories of users, thereby improving operational efficiency and shopping experience, which creates satisfaction with SDS YPMM cooperative services.
Apriori Algorithm Analysis to Determine Purchasing Patterns at Beleven Farma Pharmacy Lufiah, Fara; Indah, Dwi Rosa; Firdaus, Mgs Afriyan
Journal of Applied Informatics and Computing Vol. 9 No. 1 (2025): February 2025
Publisher : Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaic.v9i1.8871

Abstract

Beleven Farma Pharmacy is a place that provides medicines and other health products such as supplements, vitamins and also various health tests. As a newly established pharmacy, no innovations have been made to improve sales strategies. Analysis of purchasing patterns can produce information that helps pharmacies in determining product bundling recommendations as well as determining product layout. This research applies the a priori algorithm method and uses rapidminer tools to identify drug purchasing patterns from transaction data at the Beleven Farma pharmacy. The Knowledge discovery in database (KDD) method is used as a reference in the data processing process. Based on tests carried out by the author, the resulting rules are that if you buy hemaviton you will buy vice with 4% support and 91% confidence and if you buy amoxicillin you will buy paracetamol with 4% support and 64% confidence. Thus, the resulting information can be used to support decision making in determining marketing strategies so as to increase sales at pharmacies.
Co-Authors Afif, Hasnan Afriyan Firdaus Ahmad Fali Oklilas Akbari, Rahmat Alif Alghifari, M Yasir Ali Ibrahim Ali Ibrahim Alif, Rahmat Aliyah, Raden Ayu Alfirah Allsela Meiriza, Allsela Alvionita, Vinna Andhika Setiadi Anna Dwi Marjusalinah Apriansyah Putra Ari Wedhasmara Ariani, Ardina Ariansyah Saputra Arrijal Ismail, Ahmad Arwin Permata Putra Astriani, Yulia Athalina, Ghita Athalina, Githa Bayu Wijaya Putra Choirunnisa Qonitah Corriny, Nety Damayanti, Indri Dwi Danendra, Muhammad Archi Daffa Danny Matthew Saputra dedi kurniawan Dedy Kurniawan Devi Indra Meytri Devi Karlina Dhilarofii Russandwi, Saras Endang Lestari Ruskam Endang Lestari Ruskan Endang Lestari Ruskan Ermatita - Errissya Rasywir Faiq, Al Iksan Fatimah Azzahrah Fatinah, Fitriasari Felicia, Yohana Firdaus, Masagus Afriyan Firman Wijaya Fitri Wulandari Gumay, Naretha Kawadha Pasema Gumay, Naretha Kawadha Pasemah Hardini Novianti Haristina Putri, Maulida Harlili Harlili Hasbiallah, Muhammad Jidan Huda Ubaya Huda Ubaya Imran, Athallah Yasyfi Indri Dwi Damayanti Izzatul Maula, Nurly Jaidan Jauhari Jayawarsa, A.A. Ketut Karlina, Devi Ken Dhita Tania Khoiriah, Annisa Liana Andini, Rahmah Lufiah, Fara M HUSNI SYAHBANI, M HUSNI M. Rudi Sanjaya MARIA BINTANG Megah Mulya Merlin, Chalia Meylani Utari Mgs Afriyan Firdaus Mgs Afriyan Firdaus MGS. Afriayan Firdaus Miftahurrohmah Haque Moses Rinaldy Muhammad Fandra Eka Pratama Muhammad Raihan Udda Rahmany Mutia Farahdilla Novitas Sari Nugroho, Doni Tri Nurfadillah, Nadya Oktadini, Nabila Rizky Pacu Putra Perdianza, Muhammad Egi Pratama, Muhammad Fandra Eka Purwita Sari Purwita Sari, Purwita Putra, Julian Putri Eka Sevtiyuni Putri Ratna Sari, Putri Ratna Putri, Indah Arsita Rachmad, M. Ichsan Farel Rafliandi Ardana Rahma Destriani Rahma, Syabilla Mutia Rahman, Fachri Auliya Rahmat Alif Akbari Rahmat Izwan Heroza Rahmayuni, Septa Ramadhini, Reffina Ricy Firnando Riski, M. Rido Rizka Dhini Rizka Dhini Kurnia Royan Dwi Saputra Rusdi Rivaldo Sabrina, Dea Fitri Samsuryadi Samsuryadi Sanjaya , M. Rudi Sanjaya, M Rudi Sanjaya, M. Rudi Saputra, Danny Matthew Saras Dhilarofii Russandwi Seprina, Iin Septamuyassar, Nawfal Siti Nurhanifah Syahbani, M. Husni Syahnel, Ahmad Hidayat Tammam, Bimmo Fathin Thuraya, Zafira Trimaysella, Anne Vinna Alvionita Wijaya Putra, Bayu Wijaya, Firman Wijayanto, Muhammad Ravi Windy Indrianti Wiwik Handayani Yadi Utama Yadi Utama Yanto, Dimas Hadi Yudha Pratomo Yunita Yunita Zahirah, Nabilah