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Linawati
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Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemistry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences Veterinary Other

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ANALYSIS OF THE INFLUENCE OF SYSTEM AND SERVICE QUALITY ON USER SATISFACTION OF THE YOGYAKARTA ELECTRONIC PROCUREMENT SYSTEM Drajad Aprilianto Nugroho; Linawati
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 5 No. 1 (2025): February
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v5i1.2398

Abstract

This study analyzes the effect of system quality and service quality on user satisfaction of the Electronic Procurement System (SPSE) in the Yogyakarta Special Region Regional Government environment with a quantitative descriptive approach through multiple linear regression methods. Background: The Electronic Procurement System (SPSE) designed by LKPP, namely to improve the effectiveness and efficiency of procurement of goods and services and save APBN/APBD funds. In addition, it is also stated that the quality of information systems and services greatly influences SPSE user satisfaction. Method: this study uses a quantitative descriptive method with primary data from questionnaires, as well as multiple regression analysis. This explains the approach used in the study to collect and analyze data. Results: the results of the study indicate that system quality and service quality both have a positive and significant effect on SPSE user satisfaction. This provides information about the main findings of the study. Conclusion: the positive and significant effect of system quality and service quality has an impact on the effectiveness and efficiency of the procurement process. This summarizes the implications of the research results and emphasizes the importance of both variables in the context of procurement of goods and services.
Co-Authors Aceng Sambas Adinda Putri Ambarwati Afini Fikriyani agustina, karina enny Amelia Putri Cahyanti Andriyanto, Nazwa Ayumi Andy Kurniawan Andy Kurniawan, Andy Anggara Sari, Shella Ariyanti, Maezora Putri Ayu Alfiani Azharul M, Muh Rizal Badrus Zaman Barep Setiaji Bawazir, Fatmah Cholid Budiastra, IN Citra Nur Islamiyah Daniel Happy Putra Dasa Ismaimuza Delima, Anisa Dessy Hariyanti, NK Dewa Made Wiharta Diva, Beiby Sukma Drajad Aprilianto Nugroho Dwiyanto A. Sondi Erliana Evi Rosalina Widyayanti Fadhillah, Revita Rizki Faisol Farida Nur Mudmainah Wahyuningsih Ferdian Utama firmansyah maualana sugiartana nursuwars Gede Sukadarmika Hawa Gazani Hermawati I Dewa Made Bayu Atmaja Darmawan I Made Oka Widyantara I Nyoman Gunantara I Putu Agus Eka Pratama I Putu Gede Hendra Suputra Insiatiningsih Inti Nahdataeni S Irhamudin juniati Juniati, Ni Ketut Khoirul Anam Kurnia Gusti, Yenni Kurniawan , Andy Larasati, Anggia Bintang Linda Suciati Lukmanul Hakim Maisura Marbun, Rifka Angelina Wati Mareta Selvia Riswahyuning Masita, Riski Maxinus Jaeng MHD. Reza M.I. Pulungan Mohammad Irvan Bayu Saputra Muh. Rizal Muhammad Ersya Faraby Muhammad Fatkhul Ikhwansyah Nanda Alfia Naufal Friza Asraful Arifin Ngurah Indra ER Ni Made Ary Esta Dewi Wirastuti Nirawati Pribadi Nur Rohman Hidayat Nurdiwaty , Diah Nursolikin Nyoman Putra Sastra Pamungkas, Jekso Ryan Pertiwi, Santhi Putri Leni Asyari Rachmawati, Atika Nisaa Ramadhan, Aqila Shabrina Dwi Randi, Muhammad Rasyidah Rawati Wawuru Rimas Sadha Abdi Putra Rizkiyani, Ika Rosalina Widyayanti, Evy Sabitillah, Lisa Sagung Putri M. E. Purwani Sari, Yulita Fatma Sayu Ketut Febri Lestari Sofia Widiana Sofianiyatin, Lilik Sofiati Sofiati Sofiati, Sofiati Solikah , Mar’atus solikah, mar'atus Suhardi Sukadarmika, I Gede Sukayasa Sutrischastini, Ary Suwarni Suwarni Syahroni Wahyu Pratama Wahyu Kukuh Prayoga Widiawati, Hestin Sri Winamida Damaris, Marcelin Wulan Wulan Feronika Maharani Yenni Kurnia Gusti Yoga, I Putu Sudharma Zalqira Najarillah