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All Journal Jurnal Manajemen dan Agribisnis The Indonesian Journal of Business Administration Kompak : Jurnal Ilmiah Komputerisasi Akuntansi Explore: Jurnal Sistem Informasi dan Telematika (Telekomunikasi, Multimedia dan Informatika) Al-Iqtishad : Jurnal Ilmu Ekonomi Syariah (Journal of Islamic Economics) Fountain of Informatics Journal Sistemasi: Jurnal Sistem Informasi JOIV : International Journal on Informatics Visualization Tazkia Islamic Finance and Business Review JRSI (Jurnal Rekayasa Sistem dan Industri) Kinetik: Game Technology, Information System, Computer Network, Computing, Electronics, and Control JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI SYIRKAH The Accounting Journal of Binaniaga Technomedia Journal SEIKO : Journal of Management & Business Jiko (Jurnal Informatika dan komputer) Jurnal Nasional Pendidikan Teknik Informatika (JANAPATI) J-SAKTI (Jurnal Sains Komputer dan Informatika) JURIKOM (Jurnal Riset Komputer) JURTEKSI Jurnal Ilmiah Mandala Education (JIME) JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Systemic: Information System and Informatics Journal IJIES (International Journal of Innovation in Enterprise System) At-tijaroh: Jurnal Ilmu Manajemen dan Bisnis Islam Jutisi: Jurnal Ilmiah Teknik Informatika dan Sistem Informasi JTIM : Jurnal Teknologi Informasi dan Multimedia Journal of Information Systems and Informatics Jurnal Teknologi Dan Sistem Informasi Bisnis Zonasi: Jurnal Sistem Informasi Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) JISA (Jurnal Informatika dan Sains) JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) International Journal of Advances in Data and Information Systems MALIA: Journal of Islamic Banking and Finance Akrab Juara : Jurnal Ilmu-ilmu Sosial Jurnal Teknik Informatika (JUTIF) KLIK: Kajian Ilmiah Informatika dan Komputer J-SAKTI (Jurnal Sains Komputer dan Informatika) TIERS Information Technology Journal Jurnal Pajak dan Bisnis (Journal of Tax and Business) INTERNATIONAL JOURNAL OF EDUCATION, INFORMATION TECHNOLOGY, AND OTHERS Economic Reviews Journal eProceedings of Engineering Eduvest - Journal of Universal Studies Ranah Research : Journal of Multidisciplinary Research and Development Jurnal Sistem Informasi Al-Tasyree: Jurnal Bisnis, Keuangan dan Ekonomi Syariah Jurnal Harmoni: Jurnal Akuntansi dan Keuangan Kesatria : Jurnal Penerapan Sistem Informasi (Komputer dan Manajemen) Scientific Journal of Informatics Al-Infaq: Jurnal Ekonomi Islam
Rahmat Mulyana
Telkom University
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Neuroscience Public Health Social Sciences Transportation Other

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The Impact of Electronic Customer Relationship Management and Quality Moderated by Sharia Compliance on Loyalty (Study on Islamic banks in Jakarta) Rochmad, Rochmad; Yusuf, Ahmad Mukhlis; Mulyana, Rahmat
Tazkia Islamic Finance and Business Review Vol. 17 No. 2 (2023): TIFBR
Publisher : Faculty of Islamic Business and Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30993/tifbr.v17i2.337

Abstract

In the rapidly digitizing landscape of Islamic banking, innovation is imperative for competitiveness and delivering top-tier services to customers. Electronic Customer Relationship Management (E-CRM) emerges as a key solution, streamlining interactions between banks and customers in the digital realm. This study delves into how E-CRM and Service Quality affect Customer Loyalty within Islamic banks, with a focus on Shariah Compliance as a moderating factor. The aim is to decipher how the Islamic banking sector can cultivate and enhance customer relationships in the digital age. Employing a quantitative approach, the research collects survey data from 212 Islamic bank customers through random sampling. Structural Equation Modeling (SEM), executed using IBM AMOS V.22 software, scrutinizes the collected data. Findings indicate a significant, positive contribution of E-CRM to Customer Loyalty. Interestingly, Service Quality doesn't wield a significant influence on Customer Loyalty, suggesting the presence of other influential factors in the Islamic banking arena. Notably, Shariah Compliance emerges as an important moderating element, bolstering the connection between Service Quality and Customer Loyalty, though it doesn't moderate the impact of E-CRM on Customer Loyalty.
Penggunaan COBIT 2019 GMO dalam Menyusun Pengelolaan Layanan TI Prioritas pada Transformasi Digital BankCo Tarbiyatuzzahrah, Bq. Dinda; Mulyana, Rahmat; Santoso, Ari Fajar
JTIM : Jurnal Teknologi Informasi dan Multimedia Vol 5 No 3 (2023): November
Publisher : Puslitbang Sekawan Institute Nusa Tenggara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35746/jtim.v5i3.400

Abstract

The rapid advancement of digital technology causes fierce competition from digital-born companies to the incumbent ones, so they need to accelerate their digital transformation (DT). Prior research has found the influence of IT governance (ITG) mechanisms on organizational performance. (OP), mediated by DT. However, there is a need to identify the prioritized IT services management initiatives to support their DT. This case study is performed in BankCo using Design Science Research (DSR) and the latest ISACA’s framework of COBIT 2019 Governance & Management Objectives (GMO). The solution and implementation roadmap results are analyzed and designed based on interviews data and documents triangulation. There are three important initiatives BankCo namely DSS05 Managed Security Service, BAI06 Managed IT Changes, and BAI04 Managed Availability and Capacity. The estimated solution implementation increased BankCo’s maturity to 3.XY. This research contributes to the knowledge base regarding IT service management prioritization and provides practical implications for BankCo to enhance their DT, and the banking industry in general.
A Strategy Map Model to Improve The Efficiency of Indonesian Banks Mulyana, Rahmat; Achsani, Noer Azam; Andati, Trias; Maulana, Tubagus N.A.
Jurnal Manajemen & Agribisnis Vol. 19 No. 3 (2022): JMA Vol. 19 No. 3, November 2022
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jma.19.3.471

Abstract

This study approaches the problem of banking efficiency in an innovative way. It aims to identify workable solutions for enhancing the efficiency of Indonesian banks as something that is very important after this pandemic Covid-19 time. In order to build a strategy map model, the research is divided into four steps: (1) a desk study of best practices for enhancing banking efficiency; (2) a survey for choosing strategies; (3) a focus group discussion to identify relationships among strategies; and (4) an Analytic Network Process (ANP) modeling to prioritize and build a strategy map model. According to the Strategy Map, the following areas should be prioritized for efficiency improvement: Financial, Customer Value, Learning and Growth, and Internal Process. Indonesian bankers could allocate limited resources in ways that would boost the efficiency of the majority of banks based on the designed strategy map. Despite the fact that these strategy maps are not universal, the research shows that the suggested method is a practical and objective way to create more justified strategy maps. Keywords: banking efficiency, bank performance, efficiency strategy, strategy map, ANP
The Impact of Electronic Customer Relationship Management and Quality Moderated by Sharia Compliance on Loyalty Rochmad, Rochmad; Yusuf, Ahmad Mukhlis; Mulyana, Rahmat
MALIA: Journal of Islamic Banking and Finance Vol 7, No 2 (2023): MALIA: Journal of Islamic Banking and Finance
Publisher : IAIN Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21043/malia.v7i2.23404

Abstract

In the rapidly digitizing landscape of Islamic banking, innovation is imperative for competitiveness and delivering top-tier services to customers. Electronic Customer Relationship Management (E-CRM) emerges as a key solution, streamlining interactions between banks and customers in the digital realm. This study delves into how E-CRM and Service Quality affect Customer Loyalty within Islamic banks, with a focus on Shariah Compliance as a moderating factor. The aim is to decipher how the Islamic banking sector can cultivate and enhance customer relationships in the digital age. Employing a quantitative approach, the research collects survey data from 212 Islamic bank customers through random sampling. Structural Equation Modeling (SEM), executed using IBM AMOS V.22 software, scrutinizes the collected data. Findings indicate a significant, positive contribution of E-CRM to Customer Loyalty. Interestingly, Service Quality doesn't wield a significant influence on Customer Loyalty, suggesting the presence of other influential factors in the Islamic banking arena. Notably, Shariah Compliance emerges as an important moderating element, bolstering the connection between Service Quality and Customer Loyalty, though it doesn't moderate the impact of E-CRM on Customer Loyalty.
Penggunaan COBIT 2019 I&T Risk Management untuk Pengelolaan Risiko Transformasi Digital BankCo Dewi, Yusnia Wilujeng Dwi Milenia; Mulyana, Rahmat; Santoso, Ari Fajar
Jutisi : Jurnal Ilmiah Teknik Informatika dan Sistem Informasi Vol 12, No 3: Desember 2023
Publisher : STMIK Banjarbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35889/jutisi.v12i3.1488

Abstract

Advances in information technology (IT) in the banking industry such as BankCo to implement digital transformation (TD). However, failures often occur in the implementation of TD due to poor IT governance. Therefore TD activities are regulated in PER-2/MBU/03/2023 concerning guidelines for corporate governance and the Indonesian Financial Services Sector Master Plan 2021-2025 concerning accelerating digital transformation. This research applies the DSR using the semi-structured interview method and design factor analysis using the COBIT 2019 Information and Technology Risk framework. The results of the design factor analysis resulted in prioritized IT management governance objectives (TKMTI) in the form of EDM03 Ensured Risk Optimization, APO12 Managed Risk, and APO02 Managed Strategy. Furthermore, an analysis of focus areas, preparation of recommendations, design of solutions, and roadmaps according to the seven components of governance were carried out, thus increasing the capability value by 0.6 (16.67%) from before the improvement. This research contributes to the knowledge base for related research, as well as being a reference for managing IT risk management for BankCo, as well as the banking industry in general.Keywords: Digital Transformation; IT Governance and Management; COBIT I&T Risk Management Focus Area; Design Science Research; Bank. AbstrakKemajuan teknologi informasi (TI) dalam industri perbankan seperti BankCo untuk melakukan implementasi transformasi digital (TD). Namun sering terjadi kegagalan dalam implementasi TD dikarenakan tata kelola TI yang kurang baik. Oleh karena itu kegiatan TD diatur dalam PER-2/MBU/03/2023 tentang pedoman tata kelola korporasi dan Master Plan Sektor Jasa Keuangan Indonesia 2021-2025 mengenai percepatan transformasi digital. Penelitian ini menerapkan DSR dengan metode wawancara semi terstruktur dan analisis faktor desain menggunakan kerangka kerja COBIT 2019 Information and Technology Risk. Hasil analisis faktor desain, menghasilkan prioritas tujuan tata kelola manajemen TI (TKMTI) berupa EDM03 Ensured Risk Optimization, APO12 Managed Risk, dan APO02 Managed Strategy. Selanjutnya dilakukan analisis fokus area, penyusunan rekomendasi, perancangan solusi, dan roadmap sesuai tujuh komponen tata kelola, hingga meningkatkan nilai kapabilitas sebesar 0,6 (16,67%) dari sebelum perbaikan. Penelitian ini berkontribusi pada basis pengetahuan untuk penelitian terkait, serta menjadi referensi pengelolaan manajemen risiko TI bagi BankCo, serta industri perbankan pada umumnya. 
Estimasi Efisiensi Teknis Perbankan Indonesia Berbasis Stochastic Frontier Analysis Mulyana, Rahmat; Achsani, Noer Azam; Andati, Trias; Maulana, Tubagus Nur Ahmad; Pratama, Alfin Yoga
Technomedia Journal Vol 7 No 2 October (2022): TMJ (Technomedia Journal)
Publisher : Pandawan Incorporation, Alphabet Incubator Universitas Raharja

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (872.783 KB) | DOI: 10.33050/tmj.v7i2.1897

Abstract

Indonesia's banking efficiency is still a concern for many stakeholders, especially with the challenges to compete in the era of the ASEAN Economic Community. This study estimates the value of banking technical efficiency using Stochastic Frontier Analysis and shows that the numbers have not improved significantly in the last ten years. From the time-varrying SFA model it appears that the national banking industry experienced a decline in efficiency from 2007-2009, most likely due to the impact of the world financial crisis but improved again in 2010 and so on at a certain average level until 2016. Hausman test results from three SFA models show that the time-invariant model is statistically better so that it can be concluded that banking efficiency has stagnated over the past decade (2007-2016). The measurement result of Indonesian banking technical efficiency in that period have an average value of 0.677.
DEVELOPING ENTERPRISE ARCHITECTURE FOR BPRACO SMEs DIGITAL TRANSFORMATION BY USING TOGAF 10 Safitri, Shintya Rahma; Mulyana, Rahmat; Fajrillah, Asti Amalia Nur
JIKO (Jurnal Informatika dan Komputer) Vol 7, No 3 (2024)
Publisher : Universitas Khairun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33387/jiko.v7i3.8629

Abstract

Organizations must embrace emerging technology through Digital Transformation (DT) to remain competitive in the digital revolution era. While previous research has highlighted the critical role of DT strategy and architecture in driving DT success in large banks, these insights have not been thoroughly tested in small-scale banks. Small and medium-sized enterprise (SME) banks like BPR often encounter significant challenges in the DT journey, including limited infrastructure, reliance on outdated and poorly integrated systems, and slow technology adoption. These barriers hinder their ability to support the DT initiatives necessary for thriving in the digital age. This study aims to develop an enterprise architecture blueprint tailored to support DT in BPRACo, an SME-scale bank. The research follows a five-stage Design Science Research (DSR) methodology, encompassing problem explication, requirement specification, design and development, demonstration, and evaluation. Data were collected through semi-structured interviews, validated through document triangulation, and analyzed using the TOGAF 10 framework, covering phases from preliminary planning to migration. The resulting blueprint was integrated into BPRACo's DT Strategy for 2024-2026. This research enhances the understanding of enterprise architecture's role in DT within the context of SME banks. It offers practical guidance for BPRACo and similar institutions to implement prioritized enterprise architecture artifacts, facilitating a successful DT journey.
Pemanfaatan ISO 27001:2022 Dalam Keamanan Informasi pada Transformasi Digital BPRACo Rakan, Raihan; Mulyana, Rahmat; Lubis, Muharman
Jurnal Teknologi Dan Sistem Informasi Bisnis Vol 6 No 4 (2024): Oktober 2024
Publisher : Prodi Sistem Informasi Universitas Dharma Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jteksis.v6i4.1621

Abstract

In the digital age of the Industrial Revolution 4.0, organizations like BPRACo must undergo Digital Transformation (DT). A significant challenge is the lack of adequate information security controls, which can lead to DT failure. Smaller banks, such as BPR, face difficulties in adopting effective information security management strategies that are proven for larger institutions. This study aims to identify the application of ISO 27001:2022 standards and develop an information security management system focusing on the most critical annex clauses for SME digital transformation. It also seeks to evaluate and analyze the impact of an information security management system aligned with these key clauses on SME DT success. The research employs a five-stage Design Science Research (DSR). Data were collected through interviews and document analysis, then analyzed using the ISO 27001:2022 framework for Information Security Management Systems (ISMS). The study identified six priority Clause and Annex controls for BPRACo. Based on the gaps, six essential solutions were designed, compiled into an implementation roadmap to enhance BPRACo readiness for full ISMS implementation and certification, supporting DT success in small banks. This research provides valuable insights and practical implications for information security management in small banks.
Penyusunan Manajemen Risiko TI Berdasarkan Cobit 2019 I&T Risk Focus Area Untuk Digitalisasi Fintechco Azis, Abdul; Mulyana, Rahmat; Fauzi, Rokhman
J-SAKTI (Jurnal Sains Komputer dan Informatika) Vol 7, No 2 (2023): EDISI SEPTEMBER
Publisher : STIKOM Tunas Bangsa Pematangsiantar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30645/j-sakti.v7i2.698

Abstract

The rapid embrace of digital technology is visible in the Fintech industry as a born-digital company. Previous research identified the influence of IT governance (ITG) on organizational performance (OP), mediated by digital transformation (DT). However, more research is needed to understand how IT risk management works in Fintech's digitalization. This study uses Design Science Research (DSR) following ISACA's COBIT 2019 I&T Risk Focus Area. It looks at a case study in FintechCo, using interviews data and document triangulation. Solutions and plans are created based on the gaps found in seven components within FintechCo's three priorities: EDM03 Ensured Risk Optimization, APO12 Managed Risk, and MEA03 Managed Compliance with External Requirements resulting estimated capability improvement 0,8 (34,8%). This study helps us understand how to manage IT-related risks in organizational digitalization and offers practical insights for FintechCo's digitalization journey.
Utilization of ISO 27001:2022 In Designing Information Security for Digital Transformation at BPRCO SME Dika, Dafa Dinda Bayu Rama; Mulyana, Rahmat; Lubis, Muharman
Kesatria : Jurnal Penerapan Sistem Informasi (Komputer dan Manajemen) Vol 5, No 4 (2024): Edisi Oktober
Publisher : LPPM STIKOM Tunas Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30645/kesatria.v5i4.503

Abstract

Digital transformation has become a priority for SMEs (Micro, Small and Medium Enterprises), including BPRBCo (Bank Perekonomian Rakyat), to remain competitive amidst rapid technological developments. Information security is a critical aspect in this process, which requires a systematic and standardized approach. Previous research emphasizes the importance of ambidextrous (hybrid traditional and agile) information security management for large-scale banks as one of the seven key mechanisms for successful digital transformation, namely data management and information security. However, this approach has not proven effective for small-scale banks such as BPRs. This research aims to design an information security management system (ISMS) based on ISO 27001:2022, with a focus on the readiness of BPRBCo SME in facing digital transformation. This research adopts the five stages of Design Science Research (DSR), namely problem identification, requirement specification, design and development, demonstration, and evaluation. Data was collected through semi-structured interviews and document analysis, then analyzed using the ISO 27001:2022 SMKI framework. After risk analysis and mapping against previous study references, PDCA and Annex controls were found to be prioritized for BPRBCo. The results of this study developed an IMS framework specifically designed to meet the needs of SMEs, with a focus on the SME Focus Area. The DSR method enables the creation of practical solutions, based on an iterative cycle that combines theory and practice to produce optimal results. The resulting ISMS framework is then evaluated to assess the extent to which this design affects BPRBCo's readiness to obtain ISO 27001:2022 certification, as well as its impact on improving information security during the digital transformation process. This research also provides implementation recommendations by integrating three main aspects: people, process, and technology.
Co-Authors Abdul Azis Abus, Achdial Farhan Achmad Fadhli Satriadi Achmad Firdaus Adjie, Askardiya R. Affifiana Prisyanti Afifah Nurul Izzati Afni Yoana Afrianda Gaza Ontoreza Afrit Wira Buana Ahmad Atqan Setyoso, Fandi Ahmad Mukhlis Yusuf Aisyah, Salsabill Nur Akbar Adriansyah Akhmad - Sultoni Amanda Yunia Zafarina Ananda Viamianni Andika, Dafa Andyas, Muhammad Anugerah Anni Erlina Batubara, Anni Erlina Annisa Mughniati Ari Fajar Santoso Arip Rahman Asti Amalia Nur Fajrillah Ayu Priyambodo Azzahra, Nilam Eria Cantika Dewi Fortuna Damas Agryan Permana Damayanti, Dida D. Delphine Yusticia Ratnasari Deri Pran Kurniawan Devita Wulandari Dewi, Yusnia Wilujeng Dwi Milenia Dian Suci Astuti Dicky Yudha Handika Dika, Dafa Dinda Bayu Rama Dinda Sekar Cendani Dini Salsabila di Kusumah Dumauli N B Simanjuntak Elviera Mahayati Haris Erliza Noor Estiningtyas, Elysia Fadhil Alreyhan Pahrevi Fakhrurroja, Hanif Farah Luthfia Fauzi, Rokhman Fernaldi Jonathan Fernaldi Jonathan Fiqha Felayati Fitriyana Dewi Fredella, Anisah Fritasya Dwiputri Suryoputro Ghina Khaerunnisa Gita Desca Purnama Hamdani, Muh Hasruddin Hendri Tanjung Hikam Haikal Radya Hans Ananza Inas Nisrina Inayatul Maghfiroh Iqbal Asrian Amin Iqbal Santosa Irfan Darmawan Irma Angraeini Irma Angraeini Irma Angraeini, Irma Jonathan, Fernaldi Judi Alhilman, Judi Karina Tarigan Khairiyah, Izzah Kresnaufal Nur Fadhillah Lubis, Rusdi Hamka Lukman Abdurrahman Luthfi Ramadani M. Agung Rizaldi M.Zahid Syafnel Maghfiroh, Inayatul Mahbubi Ali Mahendra, Juandra Prisma Maria Astuti Masruhen, Mohmed Firdaus bin Maulana, Tubagus N.A. Meirizky Anjani Purwati Ningsih Miyati, Hijul Mochamad Teguh Kurniawan Mochammad Teguh Kurniawan Monica Suryatama Deby Muharman Lubis Mukti, Iqbal Yulizar Murahartawaty Murahartawaty Nada Lutfi Rinanty Nasution, Shafira T. Naufal M. Fadilah Naufal Rahmadaffa Ariekananda Nazmi Robbiyani Nia Ambarsari Novi Andriani, Novi Nur Rozak Nurajrina, Hafilah Nurdinintya Athari Supratman Nurul Afifah Nurul Hilmiyah Pradika Adhea Gevani Laksana Pratama, Alfin Yoga Prayudi, Reynaldy Aditya Purnama, Gita Desca Putri, Nasywah Nabilah Putri, Rilia R. Wahjoe Witjaksono Rahayu, Indah Sari Rahmat Rizal Rakan, Raihan Ramadhani, Luthfi Ramdani, Rama Putra Rara Genta Munggarani Basri Ratih Cintya Lestari Ratih Cintya Lestari Ratih Cintya Lestari, Ratih Cintya Rd. Rohmat Saedudin Rizka Putri Wahyuni Rizki Fathoni Adianto Riznawati, Nisrina Rochmad - Ryan Adhitya Nugraha Safitri, Shintya Rahma Saiful Anwar Saputra, Muhammad Tamami Dwi Sari, Laras Ayu Ditya Sinandhi, Raihan Achmad Siti Fildzah Nadhilah Suhermawan Soni Fajar Surya Gumilang Sova, Mohamad Sofan Sudarso Kaderi Wiryono Sujadi, Salma Andini Surya, Ignatius Christ Tampubolon, Claery Jessica Tarbiyatuzzahrah, Bq. Dinda Taufik Nur Adi Tien Fabrianti Kusumasari Trias Andati Trias Zulfa Nurafifah Trigama, Ginna Tubagus Nur Ahmad Maulana Tuti Alawiyah Uli Artha Wafiyah, Afifah Hasna Widi Setia Cahyani Widia Juliani Widyatasya Agustika Nurtrisha Wildan Faudzan Maulana Haryono Yahyah, Zul Fauzi Yuli Adam Prasetyo Yuli Prasetyo Zafarina, Amanda Yunia Zulkarnain Muhammad Ali