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Evaluasi Penerapan Sistem Layanan Administrasi Kependudukan Daring (Slamdung) pada Disdukcapil Kabupaten Lampung Tengah Febriana, Dwi Febriana; Fitri Meutia, Intan; Mulyana, Nana
Journal of Governance Innovation Vol. 7 No. 2 (2025): Volume 7 Nomor 2, September 2025
Publisher : Program Studi Ilmu Pemerintahan Universitas Islam Raden Rahmat Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36636/jogiv.v7i2.7304

Abstract

This research is motivated by the innovation of the Online Population Administration Service System (Slamdung) by the Population and Civil Registration Office (Disdukcapil) of Central Lampung Regency. The purpose of the research is to evaluate the application of Slamdung and identify inhibiting factors in population services through the application. The research method used is qualitative with a descriptive approach. Data was collected using observation, interviews, and documentation. The Servqual model from Zeithalm, Parasuraman, and Berry (1990) was used as an evaluation tool for this study. The results of the study show that the implementation of Slamdung has been quite good and has brought changes in population administration services in Central Lampung Regency. However, in its implementation, there are several inhibiting factors such as the network (server) system that is not managed independently by the Central Lampung Regency Disdukcapil, the lack of socialization of Slamdung, especially after the Covid-19 pandemic, the potential to facilitate the practice of dealing with population documents, and the preference of the people of Central Lampung Regency who prefer direct population services in the office.
Co-Authors Abdul Aziz Adang Bachtiar Alamsyah - Alek, Alek Maulana Ali, Toni Saidun Andhiny, Maya Shella Ani Agus Puspawati Anisa Utami Anita Rahmiwati Apandi, Apandi Aprilia, Hani Damayanti Asih Setiarini Astri, Hetty Aticeh, Aticeh Basamekha, Shuhd Khaled Hood Besral . Bintang, Dianya Cesilia M Dwiriani Dadang Hikmah Purnama, Dadang Hikmah Dedy Hermawan Department, administratio Dewie Brima Atika Diah Mulyawati Utari Djokosujono, Kusharisupeni Dodi Faedlulloh, Dodi Duta Lihanda , Arya edy Eko Budi Sulistio Elfiansyah, M Nur Fadoli, M. Irsyad Febriana, Dwi Febriana Firmansyah , Hadi Fitri Meutia, Intan Fratidhina, Yudhia Hasanah, Diniatul Husnul Khatimah Ichwan, Erika Yulita Imam Santoso Juniarni, Nisrina Alifah Karmilasari, Vina Khairani, Adzka Megga Ratnasari Pikoli Meiliyana Meiliyana Meiliyana Meinurisa, Dita MIP Hajad Andhrias Eka Putra Miswanto Miswanto Muhidin Muhidin Munawarah, Raudhatul Ningtias, Akgis Cahya Novia Nuraini Nurmaya Arofah NurSiaga, Rahmat Panca Rahmadhani, Tia Prihantika, Ita Rahayu Sulistiowati Rahmadhani, Tia Panca Ratna Djuwita Resnayati, Yeti Reza, Izzul Fatchu Riasmini, Ni Made Rika Sabri Rini, Darlina Kartika Riyanti, Eska Riyanto Riyanto Ruseno, Ndaru Saidun Ali, Toni Sari, Gita Nirmala Sari, Siska Permata Selvi Diana Meilinda, Selvi Diana Setyawati, Adi Puji Setyawati, Adi Puji Sigit Kurniawan Simon Sumanjaya Hutagalung Simon Sumanjoyo Simon Sumanjoyo Hutagalung Siti Nurhayati Sri Mulyati Sri Sukamti, Sri Srikandi Srikandi Suhendi Suhendi Suminar, Dian Laras Supriyatin Susana Indriyati Caturiani Tri Krianto Tri Retno Dyah Larasati, Tri Retno Dyah Yamada, Eri