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Journal : Jurnal For Management Student (JFMS)

PENGARUH KUALITAS PELAYANAN DAN KUALITAS PRODUK TERHADAP KEPUASAN PELANGGAN (STUDI KASUS RUMAH MAKAN MAMI LAMPUNG) Mustofa, Ahmad; Azizah, Ana Chosiatul; F Sanjaya, Vicky
Journal for Management Student (JFMS) Vol. 3 No. 1 (2023): Journal For Management Student (JFMS)
Publisher : Faculty of economcs Universitas Singaperbangsa Karawang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35706/jfms.v3i1.11886

Abstract

This research aims to determine the influence of service quality, namely: Physical evidence (tangibles);Reliability (reliability); Responsiveness (responsiveness); Guarantee (assurance); Empathy, as well as theinfluence of product quality, namely: 1) Performance is related to the basic operating characteristics of aproduct. 2) Durability on customer satisfaction at the Mami Lampung restaurant with a sample of 93 customers.The sample was carried out by collecting data through a questionnaire. Data analysis uses PLS analysis whichshows the results that service quality and product quality have a positive and significant effect on customersatisfaction. Keywords : Service Quality; Product Quality; Customer Satisfaction; Restaurant
Co-Authors -Fr, Jalal Ludin Abdillah, Paris Abdul Muktadir, Abdul Achmad Afandi, Achmad Afkarina, Alifia Nimas Afriana Santosa Agus Triono Ahmad Rafiq, Ahmad Ahmad Saifudin, Ahmad Akbar, Mohammad Hasan Akhmad Arif Kurdianto Akhmad Solihin Akhmad, Nur Al Mugito, Ngato’illah Alim, Helmy Sahirul Amalia, Riezky Amrullah, M. Januar Aries Alfian Prasetyo, Aries Alfian Azaro, Khoirin Azizah, Ana Chosiatul chosiatul azizah, ana Desyana, Cut Dja’far, Veri Hardinansyah Efendi, M. Andrian Putra Elok Dwi Vidiyastutik Fadila, Siti Nur Faisal, A. Labib Fardany Fardany, A Labib Fattah Khoirun Fiaunillah, Kultum Fitria, Syarla Fian Hidayat, Ibnu Imamurrizal, M Abda' Jannah, Amalia Hikmatul Jauhari, Moh. Khoiriyah Khoirunisa, Rizqi Khumairoh, Isna Wardhatul Kurnia Ekasari Kusmintarti, Anik Kusmintarti, Anik Lely Indah Kurnia, Lely Indah M. Syukron Maksum Mahbubah, Istiyanatul Mahmudah, Norma Maksin, Mastina Marbun, Jaminuddin Millah, Ibrahim Saiful Mohammad Nur Mohammad Nur Mohammad, Jauhari Muhammad Abu Nadlir Mutia Maharani Nadlir, Abu Nailah, Fadlilatin Natasari, Peni Sriwahyu Nazilah, Vita Rahmatun Nindy Oktoriani, Ervita Nisa, Maulidatun Nourma Ulva Kumala Devi Nur Azizah Nur Faizah, Nur Fadila Nurir Rohmah oktafia, devi rahma Palupi Ekasari, Audhita Pamungkas, Dio Tegar Praharsena, Bayu Prasetyo, Muhammad Adi Pratama, Ervito Setya Purnomo, Subekhi Hadi Q, Mareta Syamsya Ramadhani, Nofan Dwi Cahya Rikawulandari Romadhon, Ahmad Rosowulan, Titis rozaq, mutrofin Sembiring, Rinawati Setyawan, Bimo Setyawan, Noer Alif Setyowati, Irma Nurcahya Sholehah, Marwa Maratus Siswanto Soraya Soraya Supriyanto Supriyanto Verto Septiandika, Verto Vicky F Sanjaya Wahyu, Fitriana Wahyuni, Slamet Widi Winarni, Endang Yusna, Yusna Zuhri, Muh