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Journal : Journal of Computing Theories and Applications

Beyond Dashboards: A Systematic Literature Review of Learning Analytics, Business Intelligence, and Generative AI for Decision-Making in Universities Heri Purwanto; R. Rizal Isnanto; Qidir Maulana Binu Soesanto; Agus Nursikuwagus; Fahmi Reza Ferdiansyah
Journal of Computing Theories and Applications Vol. 3 No. 4 (2026): JCTA 3(4) 2026
Publisher : Universitas Dian Nuswantoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62411/jcta.15963

Abstract

The rapid proliferation of learning analytics, business intelligence (BI), artificial intelligence (AI), and generative AI (GenAI) has significantly expanded universities’ ability to collect, integrate, analyze, and operationalize institutional data. However, despite advances in predictive analytics, dashboards, and AI-driven systems, the translation of analytical outputs into consistent and accountable institutional decision-making remains uneven. This systematic literature review synthesizes contemporary research on analytics-enabled decision-making in higher education with the aim of moving beyond dashboard-centric perspectives toward a socio-technical and computing-oriented understanding of how data are transformed into institutional actions and outcomes. Guided by the PRISMA framework, the review synthesizes evidence across four interconnected dimensions: data ecosystems and learning analytics foundations; analytics capability, BI adoption, and digital readiness; AI and advanced analytics for decision support; and human-in-the-loop (HITL) decision routines and institutional outcomes. The findings show that predictive performance and analytical sophistication alone do not guarantee decision value. Instead, effective analytics-enabled decision-making depends on interoperable data ecosystems, organizational analytics capability, governance mechanisms, explainability, and sustained human oversight. Based on these findings, this review contributes a computing-oriented decision-intelligence framework that conceptualizes analytics-enabled decision-making as an end-to-end socio-technical pipeline linking heterogeneous data acquisition, integration, feature construction, analytical modeling, explainability, human validation, governance, and feedback-based refinement. By integrating learning analytics, BI, AI, GenAI, and HITL mechanisms within a unified framework, the review clarifies how universities can move beyond dashboard-based reporting toward accountable, adaptive, and institutionally actionable decision-support infrastructures.
Co-Authors Abdul Syakur Achmad Chaerodin Achmad Hidayatno Achmad Hidayatno Ade Riyantika Dewi Adhi Susanto Adi Mora Tunggul Adi Wijaya Adian Fatchur Rochim Adrian Putranda Rispurwadi Agus Nursikuwagus Agus Suprihanto Agustini, Eka Puji Ahmad Ramdhani Ajub Ajulian Zahra Macrina Al Iman, Yusraka Dimas Alan Prasetyo Rantelino Albert Ginting An'im Almiktad Andhika Dewanta Andhika Hanifa Naufaliawan Andino Maseleno Anton Satria Prabuwono Ardianto Eskaprianda Ari Muhardono Arianto, Mufid Aris Puji Widodo Aris Sugiharto Aris Triwiyatno Astrid Aprillini Aulia Nastiti Aziz, RZ. Abdul Bagus Hario Setiadji Basuki Rahmat Masdi Siduppa Bhutra, Yuvraj Budi Warsito Chauhan, Rahul Damar Wicaksono Danang Respati Setyabudi Deddy Sucipta Syahril Dewi, Deshinta Arrova Dewi, Rany Puspita Dhody Kurniawan Dian Kurnia Widya Buana Dian Wijayanto Dilan Arya Sujati Dimas Robby Firmanda Dini Indriyani Putri Donni Widagdo Dwi Novianto Eko Didik Widianto Eko Winarto Endang Purbowati Erizco Satya Wicaksono Ervin Adhi Cahyanugraha Fahmi Reza Ferdiansyah Fatima Setyani Ferry Dwi Setiyawan Fifiana Wisnaeni Firdaus Aditya GALIH WICAKSONO Gilang Aditya Pamungkas Handayani, Sri Hardiyanto Hardiyanto Hayu Andarwati Hefmi Fauzan Imron Hendy Cahya Lesmana Heri Purwanto Heru Prastawa Hilal Afrih Juhad Ike Pertiwi Windasari Imaduddin Amrullah Muslim Imam Tahyudin Irham Fa'idh Faiztyan Iwan Purwanto Jatmiko Endro Suseno Julianto, Dewa Rizki Rahmat Kataria, Yachi Kurnia, Dita Juni Kurniawan Teguh Martono Kurniawan, Tri Basuki Kusworo Adi Lia Lidya Roza Liga Filosa M Said Hasibuan Maizary, Ary Maman Somantri Martin Clinton Tosima Manullang Maulana Muhammad Iqbal Meidiana Dwidiyanti Misik Puspajati Nurmadjid Saputri Mona Pradipta Hardiyanti Muh. Udka Muhamad Taopik Gibran Muhammad Fahmi Awaj Muhammad Kautsar Muhammad Nur Hadi Munawar Agus Riyadi Mustafa, Mustafa Mustafid Mustafid Nahdi Saubari Nanang Sulaksono, Nanang Nazwan, Nazwan Neneng Neneng Nugroho, Waluyo Nur Setyo Permatasasi Putri W Nurhayati, Oki Dwi Nurul Arifa Oky Dwi Nurhayati Parlika, Rizky Pertiwi, Rahayu Putri Prakasa, Fawwaz Bimo Pramuko Tri Prastowo Prima Widyaningrum PUJI LESTARI Qidir Maulana Binu Soesanto Qoriani Widayati Rachel Chrysilla Tijono Refika Khoirunnisa Reza Najib Hidayat Rinta Kridalukmana Rinta Kridalukmana Rivaldi MHS Riyana Putri, Fayza Nayla Rizaldi Habibie Rizaldy Khair Rizky Gelar Maliq Rosdelima Hutahaean Roza, Lia Lidya Rozak, Rofik Abdul Ruli Handrio Santoso, Imam Saptian, Fiega Adhi Sapto Nisworo Sasongko, Cornelius Damar Satya Arisena Hendrawan Setiawan, Annas Setyowati, Ro’fah Sri Lestari Sri Sumiyati Sri Widodo, Thomas Suhardjo Suhardjo Sumardi . Talitha Almira Taqwa Hariguna Teguh Dwi Prihartono Tikaningsih, Ades Toni Wijanarko Adi Putra Triloka, Joko Tyas Panorama Nan Cerah Ufan Alfianto Unaliya, Maitri Wandri Okki Saputra Wibaselppa, Anggawidia Widi Puji Atmojo Widiasmoro, Andi Wijaya, Elang Pramudya Yatim, Ardiyansyah Saad Yeh, Ming-Lang Yenita Dwi Setiyawati Yessy Kurniasari Yongki Yonatan Marbun Yudi Eko Windarto Yunus Anis, Yunus