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All Journal At-Tadbir : jurnal ilmiah manajemen Jurnal Pengabdian Al-Ikhlas Al Kalam : Jurnal Komunikasi, Bisnis dan Manajemen AL-ULUM : Jurnal Ilmu Sosial dan Humaniora Jurnal Ekonomi, Akuntasi dan Manajemen Indonesia(JEAMI)
Basuki Basuki
Fakultas Ekonomi Universitas Islam Kalimantan Muhammad Arsyad Al Banjari
Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Social Sciences

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The Influence of Workload and Work Stress on Employee Performance with Job Satisfaction as an Intervening Variable: A Study at Tapin Utara Community Health Center, Tapin Regency, South Kalimantan Ratna Susanti; Rahmi Widyanti; Basuki Basuki
Jurnal Ekonomi, Akuntasi dan manajemen Indonesia (JEAMI) Vol. 4 No. 02 (2026): Jurnal Ekonomi, Akuntasi dan Manajemen Indonesia (JEAMI) 2026
Publisher : SEAN Institute

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Abstract

Employee performance is a central issue in primary healthcare organizations because the quality, speed, and consistency of public service depend heavily on the capacity of employees to complete clinical, administrative, and community-based tasks. This study examines the influence of workload and work stress on employee performance with job satisfaction as an intervening variable at Tapin Utara Community Health Center, Tapin Regency, South Kalimantan Province, Indonesia. The study employed a quantitative explanatory design using a structured questionnaire distributed to employees of the health center. The research model positioned workload and work stress as exogenous variables, job satisfaction as an intervening variable, and employee performance as the endogenous variable. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS. The findings show that workload and work stress have positive and significant effects on employee performance. Workload and work stress also have positive and significant effects on job satisfaction. Job satisfaction has the strongest positive and significant effect on employee performance and mediates the relationships between workload, work stress, and employee performance. The adjusted R-square value of 0.880 indicates that 88% of the variation in employee performance can be explained by workload, work stress, and job satisfaction. These findings imply that workload and work stress should not only be understood as risk factors but also as managerial conditions that, when kept proportional, meaningful, and manageable, may strengthen job satisfaction and improve performance in public healthcare institutions.
Co-Authors Aida Vitria Aida Vitria Aida Vitria Aida Vitria Deli Anhar Deli Anhar Deli Anhar Deli Anhar Eka Fakhrun Novianty Erni Alfisah Faisal Pratama Farida Yulianti Farida Yulianti Hairul Hairul Husnurrofiq Husnurrofiq Husnurropiq Husnurropiq Ikfan Rahmananda Khuzaini Khuzaini Khuzaini Khuzaini Khuzani Khuzaini Kurniaty Kurniaty Kurniaty Kurniaty Lamsah Lamsah Maskur Maskur Muhammad Fitri Ramadhan Muhammadun Muhammadun Mursanto Mursanto Mustakim Mustakim Rahmi Widiyanti Rahmi Widyanti Rahmi Widyanti Rahmi Widyanti Ratna Susanti Siti Mardah Susiladewi Susiladewi Susiladewi Susiladewi Susiladewi Susiladewi Susiladewi Susiladewi Wahid Hasyim Zakky Zamrudi