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Universitas Kristen Satya Wacana
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Journal : Jurnal INFOTEL

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Analisis Kepuasan Pengguna Menggunakan Kombinasi End User Computing Satisfaction Dan Servqual Pada Website KEMENAG Provinsi Maluku Nalbraint Wattimena; Kristoko Dwi Hartomo; Hendry Hong
JURNAL INFOTEL Vol 17 No 1 (2025): February 2025
Publisher : LPPM INSTITUT TEKNOLOGI TELKOM PURWOKERTO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20895/infotel.v17i1.1264

Abstract

In recent years, the need for online service information has been increasing. To meet this need, the Regional Office of the Ministry of Religious Affairs in Maluku Province, through religious institutions, provides service information on their website using information system technology. In the last three months, total visits to the Ministry's website have increased by 39.4%. However, there are still issues with the website, such as complicated and time-consuming navigation due to large and numerous menu displays. A user satisfaction survey for this website has also never been conducted. Due to these issues, the researchers are interested in studying user satisfaction with the Ministry of Religious Affairs website using a combination of the EUCS and Servqual methods. This study aims to obtain an in-depth understanding of user satisfaction with the website using these combined methods and to identify various factors influencing user satisfaction. The results indicate that 8 variables have very high satisfaction values. From the T-test conducted, 7 variables affect user satisfaction: accuracy, format, ease of use, timeliness, responsiveness, assurance, and empathy. Among these, the most influential variable is format. Meanwhile, one variable, content, does not affect user satisfaction. According to the F-test results, the variables content, accuracy, format, ease of use, timeliness, responsiveness, assurance, and empathy collectively influence user satisfaction.
Co-Authors Ade Iriani Adenia Kusuma Dayanthi Adriyanto Juliastomo Gundo Agista Nindy Yuliarina Agus Susanto Amanda, M. F. Anton Hermawan April Lia Hananto Atik Setyanti, Angela Aviv Yuniar Rahman Baihaqi, Kiki Ahmad Benedictus Lanang Ido Hernanto Christine Dewi Daniel, Benny Danny Manongga Dewasasmita, Elsha Yuandini Dewi Puspitasari Eka, Muhammad Eko Sediyono eric secada purba Erick Alfons Lisangan Erits Talapessy Erwien Christianto Ester Caroline Dwi Wijaya Wijaya Fauzi Ahmad Muda Fenny Fenny Franly Salmon Pattiiha Fredryc Joshua Pa'o Gunawan, Ricardho Handoko Handoko Handoko, Andrew C Hanita Yulia Hendra Waskita Herdin Yohnes Madawara Hindriyanto Dwi Purnomo Huda, Baenil Indriaty, Novica Irwan Sembiring Ismael Ismael Ivan Sukma Hanindria Iwan Setiawan Iwan Setyawan Jessica Margaret Br Sembiring Joko Siswanto Julians, Adhe Ronny Kesumawati, Ramadini Kho, Delvian Christoper Krismiyati Kristoko Dwi Hartomo Kurnia, Sri Kurniawan Teguh Martono Leni Marlina Liawatimena, S. Lidia Gayatri Madawara, Herdin Yohnes Mado, Priscianus Mikael Kia Magda Kitty Hartono Mahulete, Ebenhaezer Yohanes Abdeel Manongga, Daniel Margaretha Intan Pratiwi Hant Martaliana Putri Agustina Merryana Lestari Muhammad Khahfi Zuhanda Muhammad Rizky Pribadi Nadia Sofie Soraya Nalbraint Wattimena Nansy Stephanie Mongi Novrina, Putri Dwi Nugraha, Febrina Tesalonika Panja, Eben Paryono, Tukino Pratama Siregar, Hari Nanda Pratama, Arya Damar Purnomo, Hendryanto Dwi Raden Mohamad Herdian Bhakti Ramos Somya Ravensca Matatula Ravensca Matatula Richard V. Llewelyn Rizal, Chairul Robertus Bagaskara Radite Putra Ronny Julians, Adhe Rung Ching Chen Santoso, Joseph Teguh Saputri, Adelliya Dewi Septhiani, Angeline Sholikin, Muhammad Sjukun Suharyadi Suherman, Suherman Sukiman Sukiman Supiyandi Supiyandi Susanta, Vonny A. Sutarto Wijono Suvirocana, Suvirocana Syefudin Syefudin Tarigan, Aldi Ekin Arapenta Teddy Marcus Zakaria Theopillus J. H. Wellem Tukino, Tukino Uly, Novem Untung Rahardja Vanisa Meifari Wahyuningsih, Novia Wibowo, Kurniawan Indra Widi, Anugerah Wijaya, Elyzabeth Winny purbaratri Yandra Rivaldo Yessica Nataliani Zulham Zulham