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All Journal IAES International Journal of Artificial Intelligence (IJ-AI) dCartesian: Jurnal Matematika dan Aplikasi Jurnal Sistem Komputer Jurnal Media Infotama Proceedings of KNASTIK Journal The Winners Jurnal Teknologi Informasi dan Ilmu Komputer Scientific Journal of Informatics International Journal of Artificial Intelligence Research INTENSIF: Jurnal Ilmiah Penelitian dan Penerapan Teknologi Sistem Informasi Jurnal Penelitian Pendidikan IPA (JPPIPA) CogITo Smart Journal INOVTEK Polbeng - Seri Informatika BAREKENG: Jurnal Ilmu Matematika dan Terapan JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI Sebatik Jurnal Sisfokom (Sistem Informasi dan Komputer) Jurnal ULTIMA InfoSys MATRIK : Jurnal Manajemen, Teknik Informatika, dan Rekayasa Komputer JURNAL PENDIDIKAN TAMBUSAI Digital Zone: Jurnal Teknologi Informasi dan Komunikasi JURIKOM (Jurnal Riset Komputer) JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Aptisi Transactions on Technopreneurship (ATT) Building of Informatics, Technology and Science FINANCIAL : JURNAL AKUNTANSI Jurnal Mnemonic JATI (Jurnal Mahasiswa Teknik Informatika) Jurnal Sistem Komputer dan Informatika (JSON) Community Development Journal: Jurnal Pengabdian Masyarakat Aiti: Jurnal Teknologi Informasi Jurnal Teknik Informatika (JUTIF) Advance Sustainable Science, Engineering and Technology (ASSET) International Journal of Social Science Indexia J-SAKTI (Jurnal Sains Komputer dan Informatika) KINGDOM : Jurnal Teologi dan Pendidikan Agama Kristen Jurnal Minfo Polgan (JMP) Jurnal Teknologi Sistem Informasi Jurnal Komputer Teknologi Informasi Sistem Komputer (JUKTISI) Prioritas : Jurnal Pengabdian Kepada Masyarakat Jurnal Hasil Pengabdian Masyarakat (JURIBMAS) Magistrorum et Scholarium: Jurnal Pengabdian Masyarakat IT-Explore: Jurnal Penerapan Teknologi Informasi dan Komunikasi Eduvest - Journal of Universal Studies Jurnal INFOTEL Journal of Technology Informatics and Engineering Jurnal Pendidikan Teknologi Informasi (JUKANTI) Jurnal Indonesia : Manajemen Informatika dan Komunikasi Scientific Journal of Informatics CSRID Skena Teknologi Jurnal DIMASTIK Jurnal Pengabdian Masyarakat Berdampak Proceedings of The International Conference on Computer Science, Engineering, Social Sciences, and Multidisciplinary Studies
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Universitas Kristen Satya Wacana
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Journal : Jurnal INFOTEL

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Analisis Kepuasan Pengguna Menggunakan Kombinasi End User Computing Satisfaction Dan Servqual Pada Website KEMENAG Provinsi Maluku Nalbraint Wattimena; Kristoko Dwi Hartomo; Hendry Hong
JURNAL INFOTEL Vol 17 No 1 (2025): February 2025
Publisher : LPPM INSTITUT TEKNOLOGI TELKOM PURWOKERTO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20895/infotel.v17i1.1264

Abstract

In recent years, the need for online service information has been increasing. To meet this need, the Regional Office of the Ministry of Religious Affairs in Maluku Province, through religious institutions, provides service information on their website using information system technology. In the last three months, total visits to the Ministry's website have increased by 39.4%. However, there are still issues with the website, such as complicated and time-consuming navigation due to large and numerous menu displays. A user satisfaction survey for this website has also never been conducted. Due to these issues, the researchers are interested in studying user satisfaction with the Ministry of Religious Affairs website using a combination of the EUCS and Servqual methods. This study aims to obtain an in-depth understanding of user satisfaction with the website using these combined methods and to identify various factors influencing user satisfaction. The results indicate that 8 variables have very high satisfaction values. From the T-test conducted, 7 variables affect user satisfaction: accuracy, format, ease of use, timeliness, responsiveness, assurance, and empathy. Among these, the most influential variable is format. Meanwhile, one variable, content, does not affect user satisfaction. According to the F-test results, the variables content, accuracy, format, ease of use, timeliness, responsiveness, assurance, and empathy collectively influence user satisfaction.
Co-Authors Ade Iriani Adenia Kusuma Dayanthi Adriyanto Juliastomo Gundo Agista Nindy Yuliarina Amanda, M. F. Andi Alviadi Nur Risal Anton Hermawan Anugerah Widi April Lia Hananto Atik Setyanti, Angela Aviv Yuniar Rahman Baihaqi, Kiki Ahmad Benedictus Lanang Ido Hernanto Christine Dewi Dafrid Cahyadi Arifin Daniel, Benny Danny Manongga Darwin Lie Dewasasmita, Elsha Yuandini Dewi Puspitasari Eka, Muhammad Eko Sediyono eric secada purba Erick Alfons Lisangan Erits Talapessy Erwien Christianto Ester Caroline Dwi Wijaya Wijaya Fachri, Barany Fauzi Ahmad Muda Febrian, Andika Rossy Fenny Fenny Franly Salmon Pattiiha Fredryc Joshua Pa'o Fredryc Joshua Pa'o Giarti, Giarti Gunawan, Ricardho Handoko Handoko Handoko, Andrew C Hanita Yulia Hendra Hendra Hendra Waskita Herdin Yohnes Madawara Hermanto, Putra Hindriyanto Dwi Purnomo Huda, Baenil Indriani, Jennisa Dwina Indriaty, Novica Irwan Sembiring Ismael Ismael Ivan Sukma Hanindria Iwan Setiawan Iwan Setyawan Jessica Margaret Br Sembiring Joko Siswanto Juliandri Juliandri Julians, Adhe Ronny Kesumawati, Ramadini Kho, Delvian Christoper Krismiyati Kristoko Dwi Hartomo Kurnia, Sri Kurniawan Teguh Martono Leni Marlina Liawatimena, S. Lidia Gayatri Madawara, Herdin Yohnes Mado, Priscianus Mikael Kia Magda Kitty Hartono Mahulete, Ebenhaezer Yohanes Abdeel Manongga, Daniel Margaretha Intan Pratiwi Hant Martaliana Putri Agustina Merryana Lestari Muhammad Khahfi Zuhanda Muhammad Rizky Pribadi Nadia Sofie Soraya Nalbraint Wattimena Nansy Stephanie Mongi Nifu, Merlyn Gizella Nugraha, Febrina Tesalonika Nuranisah Panja, Eben Paryono, Tukino PASARIBU, SABAR Pratama Siregar, Hari Nanda Pratama, Arya Damar Purnomo, Hendryanto Dwi Putra, Jati Putri Dwi Novrina Ramos Somya Ravensca Matatula Ravensca Matatula Richard V. Llewelyn Rizal, Chairul Robertus Bagaskara Radite Putra Ronny Julians, Adhe Rostina, Cut Fitri Rung Ching Chen Santoso, Joseph Teguh Saputri, Adelliya Dewi Septhiani, Angeline Shallom, Karsten Jonatthan Sholikin, Muhammad Simanjuntak, Dahnil Anzar Sjukun Sri Hariyati Fitriasih, Sri Hariyati Suharyadi Suherman, Suherman Sukiman Sukiman Supiyandi Supiyandi Susanta, Vonny A. Sutarto Wijono Suvirocana, Suvirocana Suwandhi, Albert Syefudin Syefudin Tarigan, Aldi Ekin Arapenta Teddy Marcus Zakaria Thea Thiranadya Mardita Bulamey Theopillus J. H. Wellem Tintin Chandra Tukino, Tukino Uly, Novem Untung Rahardja Vanisa Meifari Wahyuningsih, Novia Wibowo, Kurniawan Indra Winny purbaratri Wiwin Sulistyo Yaya Sudarya Triana Yessica Nataliani Zulham Zulham