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All Journal Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK SENTRALISASI Dinasti International Journal of Management Science Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) International Journal of Social Science Media Bina Ilmiah Jurnal Penelitian Pendidikan Indonesia
Suharto Abdul Majid
Institut Transportasi Dan Logistik Trisakti
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Medicine & Pharmacology Public Health Social Sciences Transportation Other

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Journal : International Journal of Social Science

 1 
TRUST AND CONTROL ASPECTS IN JOINT VENTURE OF GARUDA INDONESIA AND SRIWIJAYA AIR Dariyah, Dariyah; Indra Setiawan; Suharto Abdul Majid
International Journal of Social Science Vol. 4 No. 4: December 2024
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/ijss.v4i4.1971

Abstract

This research examines the aspects of trust and control in the joint venture cooperation pattern of Garuda Indonesia and Sriwijaya Air in managing organizational uncertainty. This research distinguishes trust from control. However, the two remain closely related as information from the control system can also be used to assess the level of trust. Qualitative research methods were used in this study by interviewing 6 (six) management ranks from Garuda Indonesia and Sriwijaya Air respectively, as well as focus group discussions with practitioners, academics, ministry of transportation, government, and stakeholders, and users. Specifically, this research addresses the role played by information from three types of controls (output, behavioral, and social) in determining two types of trust (competence and goodwill). Competence trust and goodwill trust are tested at the operational and executive levels, respectively, and in terms of information that builds and destroys trust. Findings from a case study of a joint venture between two airlines show that controls generate information that strengthens competence trust at the operational level, but leaves goodwill trust at the executive level relatively vulnerable to betrayal of goodwill trust.
THE INFLUENCE OF THE ON-TIME PERFORMANCE, FLIGHT SCHEDULES, TICKET PRICES, AND PASSENGER SATISFACTION IN DETERMINING CUSTOMER LOYALTY IN INDONESIAN GARUDA AIRLINES Siti Ghumaisa Effendie; Suharto Abdul Majid; Indra Setiawan; Dian Artanti Arubusman; Yana Tatiana
International Journal of Social Science Vol. 4 No. 5: Februari 2025
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/ijss.v4i5.9705

Abstract

Some economic and agro-industrial managerial problems are that the company's human resources are not maximized in optimizing productivity, cost efficiency, and product quality control. This also includes improving understanding of markets, marketing strategies, and the development of appropriate technologies to improve agro-industrial performance. The purpose of this study is to examine the impact of on-time performance, flight schedules, and ticket prices on customer satisfaction and customer loyalty of Garuda Indonesia Airlines at Soekarno-Hatta International Airport Jakarta, Indonesia. The data collection method uses a questionnaire distributed to 100 respondents. The data analysis method uses SEM PLS. The results show that a positive and significant direct impact on customer satisfaction is obtained from on-time performance and ticket prices, while flight schedules have a positive and insignificant direct impact. A positive and significant direct impact on passenger loyalty, it is obtained from customer satisfaction and ticket prices, while on-time performance and flight schedules have a positive and insignificant direct impact, which implies that customer satisfaction is a vital factor for Garuda Indonesia Airlines to survive in such a highly competitive aviation market
Co-Authors Achmad Widyawan Adi, Erman Noor Aditya Nugroho Aditya Wardana Agusinta, Lira Ahmad Nasrullah Ahmad Sutrisno Ajun Dwi Handayani Anaria Carini Melissa Arifiani, Librita Atit Setiani Charles AN Charles AN, Charles Dariyah Dariyah, Dariyah David Lasse Dian Artanti Arubusman Dinar Dewi Kania Dinar Dewi Kania Edhie Budi Setiawan, Edhie Budi ENDRI ENDRI Euis Saribanon, Euis Hadi Suharno Hasanah, Khaimatul Ichwan, Gema Akbar Imam Sonny, Imam Indra Setiawan Indra Setiawan Indra Setiawan Jermanto Setia Kurniawan, Jermanto Setia Kadarisman, Muh Karnawi Kamar, Karnawi Liana, Esti Melissa, Anaria Carini Muh Kadarisman Muhammad Thamrin Rafi, Salahudin Raga, Paulis Sandriana Marina Sarinah Sarinah Sihombing, Theresia Glory Sarce Siti Ghumaisa Effendie Siti Zubaidah Solikin Solikin Subagyo, Toto Hardiyanto Suhalis, Adenan Suharno, Hadi Syayuti, Faisyal Thamrin, HM Toto Hardiyanto Subagyo Wynd Rizaldy Yana Tatiana Yana Tatiana, Yana Yosi Pahala, Yosi Yuliantini Yuliantini Zakaria, Maman Zebua, Monazatulo Zeinyta Azra Haroen