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All Journal International Journal of Applied Sciences in Tourism and Events Bhakti Persada Jurnal Aplikasi IPTEKS Journal of Applied Sciences in Travel and Hospitality Madaniya Journal of Management and Business Environment (JMBE) International Journal of Glocal Tourism International Journal of Travel, Hospitality and Events Journal of Applied Sciences in Travel and Hospitality International Journal of Green Tourism Research and Applications Jurnal Ilmiah Hospitality Management
I Ketut Suarja
Politeknik Negeri Bali
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Journal : Journal of Applied Sciences in Travel and Hospitality

 1 
THE IMPLEMENTATION OF THE PERFORMANCE OF FRONT OFFICE DEPARTMENT EMPLOYEES IN SERVING GUESTS AT WHITE ROSE KUTA RESORT VILLAS & SPA Ni Putu Nadira Pebriyanti; I Wayan Jendra; I Ketut Suarja; Cokorda Istri Sri Widhari
Journal of Applied Sciences in Travel and Hospitality Vol 1 No 4 (2018): December 2018
Publisher : Politeknik Negeri Bali

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Abstract

The purpose of this study is to determine the influence of knowledge, skills, and attitudes of the employee to the performance of employees in the front office department in serving the guests. This study uses survey method using primary data in this case is front office employees and secondary data sourced from companies and books of literature. The sampling technique in this research is Saturated Sampling Technique with the number of small relative population, less than 30 people. In this study population of 29 employees, all front office department at White Rose Kuta Resort Villas & Spa will be used as respondents by using saturated sampling technique. The related problem is how to apply the performance of front office department employee in serving guest at White Rose Kuta Resort Villas & Spa.
THE APPLICATION OF PROMOTION MIX IN INCREASING THE ROOM OCCUPANCY AT THE SAMAYA SEMINYAK Ni Putu Dian Prabawati Devi; Budi Susanto; I Ketut Suarja; I Gusti Agus Mas Krisna Komala Sari
Journal of Applied Sciences in Travel and Hospitality Vol 1 No 4 (2018): December 2018
Publisher : Politeknik Negeri Bali

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Abstract

The purpose of this study is to determine the influence of promotion costs against occupancy rooms at The Samaya Seminyak. The data in this research is a secondary data regarding the cost of promotion and occupancy of the rooms at The Samaya Seminyak. Data analysis is simple regression analysis. The findings of this research is that the cost of promotion has positive and significant effect on room occupancy. Whereas, based on the results of the analysis of the coefficient of correlation and determination, the influence of promotion costs against occupancy rooms at The Samaya Seminyak is very strong, amounting to 68.6%, while the rest which amounts to 31.4% is influenced by other factors which is not examined in this study.
SERVICE QUALITY APPLICATION OF BUTLER ON THE GUEST SATISFACTION AT NYAMAN VILLAS SEMINYAK-KUTA I Wayan Deny Pranayasa; Ni Putu Somawati; I Ketut Suarja; Nyoman Winia; I Ketut Suarta
Journal of Applied Sciences in Travel and Hospitality Vol 1 No 4 (2018): December 2018
Publisher : Politeknik Negeri Bali

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Abstract

The quality of services can be defined as the difference between reality and the expectation of customers for services that they had received. The problem in Nyaman villas is the occupancy of a room that came to a significant decline, to the total number of the occupancy of a room as many as 1.162 people. So, the problem of the research is how the application of the quality of services butler toward satisfaction of customers at Nyaman Villas Seminyak-Kuta? As for the purpose of this research is to know the application of the quality of services of butler toward satisfaction of customers at Nyaman Villas Seminyak-Kuta. The sample techniques in this research were incidental random sampling with a population have to actually representative. So, the number of respondents in this research was = 4 x indicators (4 x 20 = 80 people). The analysis was done with of qualitative and quantitative methods with the approach analysis diagram kartesius. Based on the results of qualitative analysis it can be seen that the average level of customer satisfaction is still relatively low if than the level of hope. Based on the results of the quantitative analysis calculation importance-performance analysis known that the average expectations consumers a whole is 4.42 and the average level of service butler as a whole is 3.89. This indicates 4.42 > 3.89, meaning greater expectations consumers than service butler given by Nyaman Villas or in other words the quality of services they received did not in conformity with expectation consumers.
ANALYSIS OF THE SERVICE QUALITY TO CUSTOMERS AT NELAYAN RESTAURANT OF THE BELMOND JIMBARAN PURI BALI HOTEL Ni Wayan Trisnayanti; I Ketut Suarja; Dewa Made Suria Antara; Ni Gusti Nyoman Suci Murni
Journal of Applied Sciences in Travel and Hospitality Vol 1 No 4 (2018): December 2018
Publisher : Politeknik Negeri Bali

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Abstract

The purpose of this research is to determine the service quality to customers and determine the indicators that need to be improved and maintained in the quality of services provided to customers at Nelayan Restaurant of the Belmond JimbaranPuri Bali. This research uses five variables: Tangibles (X1), Reliability (X2), Responsiveness (X3) Assurance (X4), and Empathy (X5) by using 14 indicators/questions. The type of data used in this research is the qualitative and quantitative data with proportionate stratified random sampling. The number of samples obtained 80 respondents. Data were analyzed by using the technique of importance-performance analysis. Collection of data through distributing questionnaires to the customers. The results show that more indicators are getting positive values than negative values, and there are several indicators that need to be improved, namely the indicator of employees are ready to provide assistance needed by guests (X3.1), employees are polite in serving guests (X4.1), and employees have acted for the benefit of guests (X5.1) as well as the indicators that need to be maintained such as the indicator of restaurant cleanliness (X1.1), condition of restaurant (X1.2), Food ingredients used in the restaurant (X1.3), Appearance of the restaurant employees (X1.4), and employees provide fast and precise services (X2.2).
ANALYSIS OF CHECK-IN GUEST HANDLING MODEL BASED ON THE RESERVATION AT HOTEL MERCURE BALI NUSA DUA Kadek Boby Mahardika; Ni Nyoman Triyuni; I Ketut Suarja; I Putu Budiarta
Journal of Applied Sciences in Travel and Hospitality Vol 1 No 3 (2018): September 2018
Publisher : Politeknik Negeri Bali

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Abstract

Front office is one of the most important part which is the absolute should be on an organization hotel .In every hotel the role and function of the front office could be clearly seen , especially on the activity of going in the area front desk .In the morning , walking guests who want to checking out in the lobby show the high trust and hope the reception guests on the services , cashiers and also porter .So will they be on the day and afternoon , visitors who will check-in very much hope that the process of check-in and they shall walk with fast and smoothly .As for also some differences that is conducted by employees front office in dealing with a guest check-in and to other sources of reservation. There are several the reservation kind of like an reservation from individuals ( personal ) account , the reservation of company , the reservation of online travel agents and offline travel agents .Handling the check-in will be the first impression for guests about how the quality of treatment a hotel .To see the extent to which the quality of handling check-in against the guests at Hotel Mercure Bali Nusa Dua , hence writers interested do research by the title analysis handling model guests check-in based on the reservation at the Hotel Mercure Bali Nusa Dua. In this research the use writers interview with as a source of primary data and source of such as books , the internet and journal as secondary data .The determination of key informants can be determined by dictates one who get to tell the story easily , understand to information needed , and happily inform researchers .Informants the research is for human resources manager , reservation manager and all the employees front office department at the Hotel Mercure Bali Nusa Dua and using data collection method as a method of observation , a method of interviews and the literature study .In this research analysis techniques the data used is a technique descriptive qualitative data analysis .It means , the data gathered during the survey described the details of the discussion compiled systematically.
Co-Authors Ari Asih Purnamawati Dewi Ari Asih Purnamawati Dewi Budi Susanto Cokorda Istri Sri Widhari Denok Lestari Dewa Ayu Indra Dewi Dewa Made Suria Antara Elvira Septevany I Gde Agus Jaya Sadguna I Gede Eka Suryawan I Gede Eka Suryawan I Gusti Agung Bagus Mataram I Gusti Agung Istri Mas Pertiwi I Gusti Agung Mas Krisna Komala Sari I Gusti Agung Mas Krisna Komala Sari I Gusti Agus Mas Krisna Komala Sari I Gusti Made Wendri I Gusti Putu Sutarma I Ketut Astawa I Ketut Astawa I Ketut Suarta I Ketut Suja I Ketut Suja I Ketut Sutama I Made Anom Adiaksa I Made Sumartana I Putu Astawa I Putu Budiarta I Putu Gde Jayendra Praditya I Putu Krisna Arta Widana I Wayan Basi Arjana I Wayan Deny Pranayasa I Wayan Jendra I Wayan Pugra I Wayan Pugra Ida Ayu Dwi Gangga Laraswati Ida Ayu Elistyawati Kadek Boby Mahardika Luh Eka Armoni Made Suardani Made Sudiarta Made Sudiarta Made Sudiarta Nararya Narottama Ni Gusti Nyoman Suci Murni Ni Gusti Nyoman Suci Murni Ni Kadek Anik Evryastuti Ni Kadek Anik Evryastuti Ni Kadek Cita Sari Ni Kadek Helen Kusuma Dewi Ni Kadek Ulan Prasiska Yanti Ni Ketut Bagiastuti Ni Ketut Bagiastuti Ni Ketut Bagiastuti Ni Luh Ayu Kartika Yuniastari Sarja Ni Luh Eka Armoni Ni Luh Evi Cahyani Putri Ni Made Ernawati Ni Made Sudarmini Ni Made Sudarmini Ni Made Wulan Dwi Artini Ni Nyoman Sri Astuti Ni Nyoman Triyuni Ni Putu Dian Prabawati Devi Ni Putu Nadira Pebriyanti Ni Putu Somawati Ni Putu Wiwiek Ary Susyarini Ni Wayan Trisnayanti Nyoman Indah Kusuma Dewi Nyoman Mastiani Nadra Nyoman Mastiani Nadra Nyoman Winia Putu Adi Suprapto Putu Astawa Swabawa, Anak Agung Putu