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All Journal Jurnal Manajemen Terapan dan Keuangan Jurnal Manajemen dan Bisnis Sriwijaya Media Ekonomi dan Manajemen JAM : Jurnal Aplikasi Manajemen Journal of Indonesian Economy and Business JURNAL SOSIAL HUMANIORA (JSH) Jurnal Manajemen Teori dan Terapan JPBM (Jurnal Pendidikan Bisnis dan Manajemen) Asia-Pacific Management and Business Application Syntax Literate: Jurnal Ilmiah Indonesia JRMSI - Jurnal Riset Manajemen Sains Indonesia Jurnal Organisasi Dan Manajemen Aptisi Transactions on Technopreneurship (ATT) CCIT (Creative Communication and Innovative Technology) Journal JIMF (JURNAL ILMIAH MANAJEMEN FORKAMMA) JENIUS (Jurnal Ilmiah Manajemen Sumber Daya Manusia) Journal of Environmental Science and Sustainable Development Literatus Jurnal Scientia Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Fokus Manajemen Bisnis Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Manajemen dan Usahawan Indonesia Jurnal Asesmen Dan Intervensi Anak Berkebutuhan Khusus Proceeding of the International Conference on Family Business and Entrepreneurship (ICFBF) The South East Asian Journal of Management Jurnal Manajemen dan Pemasaran Jasa Eduvest - Journal of Universal Studies e-Jurnal Apresiasi Ekonomi Prosiding Seminar Nasional dan Call Paper STIE Widya Wiwaha IIJSE Jurnal Manajemen dan Usahawan Indonesia Journal of Youth and Outdoor Activities
Riani Rachmawati
Department Management, Faculty Of Economics And Business Universitas Indonesia
Religion Aerospace Engineering Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Neuroscience Public Health Social Sciences Other

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Leadership Styles, Group Organisational Citizenship Behaviour, and Group Performance: A Cross-Cultural Study of ASEAN Countries Riani Rachmawati; Harold Jay Cunanan; Uliyatun Nikmah
JPBM (Jurnal Pendidikan Bisnis dan Manajemen) Vol 10, No 2: September 2024
Publisher : Universitas Negeri Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17977/um003v10i22024p198

Abstract

This study investigates the effect of leadership styles on group organisational citizenship behaviour (GOCB) and group performance in a cross-cultural context of three ASEAN countries: Indonesia, the Philippines and Thailand. Questionnaires were distributed to respondents using local language, and a total of 691 items of data were analysed. The study supports the proposition that supportive leadership positively affects GOCB and group performance, confirming social exchange theory, which posits that if leaders create close relationships with employees, this will make them more engaged in their groups and strive harder to achieve the group goals. The study also supports the notion that directive leadership has a subtle favourable impact on GOCB and group performance. Employees are motivated to fulfil their tasks beyond what is required when managers define how they should conduct their work. Furthermore, the results also indicate that GOCB positively influences group performance, as it facilitates the social functioning of groups. Although the overall results are the same for the three countries, they include distinct explanations that underlie the results.  Keywords: Group organisational citizenship behaviour, Group performance, Leadership, cross-culture
The Influence of Mental Health and Job Insecurity on Job Performance with Psychological Resilience as A Moderator in Generation Z E-Commerce Employees Ramadhan, Wahyu; Rachmawati, Riani
Jurnal Ilmiah Sumber Daya Manusia Vol 7 No 2 (2024): JENIUS (Jurnal Ilmiah Sumber Daya Manusia)
Publisher : Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/JJSDM.v7i2.37640

Abstract

E-commerce workers are prone to experiencing stress, anxiety, job insecurity and depression due to high work pressure and mass layoffs. This study aims to analyze the moderating role of resilience to job insecurity and mental health on the performance of Gen Z employees in Indonesia. Questionnaires were given to 290 employees of the top 5 e-commerce companies in Indonesia using a purposive sampling technique, with an analytical technique using SEM-PLS. The measurement tools used are SRQ-20 (Self-Reporting Questionnaire -20), IPWQ (Individual Performance Work Questionnaire), JIS (Job Insecurity Scale). The results of the study show that good mental health conditions have a positive effect on employee performance with moderation of psychological resilience increasing the positive effect of mental health. Meanwhile, job insecurity has a negative effect on employee performance and employees with high psychological resilience will reduce the negative effect of job insecurity on employee performance.
Servant Leadership’s Impact on Green Behavior: Exploring Psychological Empowerment and Autonomous Motivation for the Environment in the Energy Sector Harina, Rahmah Nabila; Rachmawati, Riani
Jurnal Manajemen Teori dan Terapan| Journal of Theoretical and Applied Management Vol. 17 No. 2 (2024)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jmtt.v17i2.53442

Abstract

Objective: This study aims to understand the influence of servant leadership on employees’ voluntary green behavior and green innovative work behavior, with psychological empowerment and autonomous motivation for the environment playing a role as sequential mediators in the energy sector. Design/Method/Approach: Data was gathered through an online questionnaire sent to potential participants. A total of 328 eligible respondents were collected for analysis. This study utilized Covariance-Based Structural Equation Modelling (CB-SEM) to examine the connections between servant leadership, psychological empowerment, autonomous motivation for the environment, employees’ voluntary green behavior, and green innovative work behavior. Findings: A servant leader who influences employees' voluntary green behavior and green innovative work behavior must build psychological empowerment and autonomous motivation for the environment. In line with previous research, the role of mediation, psychological empowerment, and autonomous motivation for the environment simultaneously strengthen servant leaders to form environmentally friendly behavior. Originality: The novelty of this study lies in adding the variable green innovative work behavior as a dependent variable that can be influenced by servant leadership. Previous studies have not combined green innovative work behavior with psychological aspects, including psychological empowerment and autonomous motivation for the environment. This research is conducted in the energy sector, which is expected to yield diverse results depending on the influencing factors. Practical/Policy implication: Based on the findings, leaders, and management should promptly consider implementing employee development through servant leadership interventions. In the era of energy transition, these behaviors are crucial, with servant leadership, psychological empowerment, and autonomous motivation for the environment playing pivotal roles. Implementing these practices meets green bond criteria, indicating the company's commitment to environmentally friendly practices and enhances its reputation as an environmentally responsible entity, attracting stakeholders supportive of such initiatives.
Faktor yang memengaruhi intensi penggunaan mobile payment berkelanjutan di kalangan Gen Z: Ekstensi dari expectation confirmation model Kusuma, Fenylia Nurshakira Putri; Rachmawati, Riani
Journal of Youth and Outdoor Activities Vol. 1 No. 2: (Agustus) 2024
Publisher : Institute for Advanced Science, Social, and Sustainable Future

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61511/jyoa.v1i2.2024.1390

Abstract

Background: Indonesia’s fintech industry is rapidly growing, driven by the acceleration of digitalization during the pandemic and positive investor engagement in the Fintech category in ASEAN. Findings: As a developing country with a large unbanked population, the use of m-payments has the potential to help improve financial inclusion through better access to useful and affordable financial services. Methods: This study combines UTAUT2 and ECM to investigate factors that significantly influence the continuance intention in using m-payments among Gen Z as potential target customers in Indonesia. Conclusion: The findings showed that continuance intention to use m-payments was positively influenced by Habit, Hedonic Motivation, Satisfaction, Facilitating Condition. There is also an indirect effect of Performance Expectancy on continuance intentions through the mediation of the Satisfaction. In addition, the study found the mediating role of Performance Expectancy in the relationship between Effort Expectancy and Confirmation on Satisfaction.
THE EFFECT OF INVOLVEMENT, PUBLIC SERVICE MOTIVATION, AND RED TAPE ON PERFORMANCE Ahmad, Hafidz Shohihuddin; Rachmawati, Riani
Jurnal Aplikasi Manajemen Vol. 21 No. 4 (2023)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2023.021.04.13

Abstract

The public sector of developing countries initiates reforms that frequently center around enhancing the performance of civil servants in response to the growing demands of the work environment. Thus, organizations in the public sector need their employees to be more engaged in their work to achieve high performance. Therefore, this study aimed to investigate the direct association between high-involvement climate, public service motivation, red tape, and employee performance, as well as their indirect influence mediated by work engagement. The analysis was conducted using covariance-based structural equation modeling with the Lisrel application based on data from a questionnaire survey of civil servants under the National Civil Service Agency (NCSA), Indonesia. This study used purposive sampling with 338 respondents selected from the NCSA, based on a minimum sample size of 331 derived from a population of approximately 2400 employees by the Krejcie & Morgan table. The findings of the analysis validated the positive impact of public service motivation and a high-involvement climate on employee performance while revealing the negative effects of red tape, which hindered performance. Additionally, the study demonstrated that public service motivation exerted the most significant direct effect on improving performance, and this relationship was partially mediated by work engagement. Based on the results of this study, it can be concluded that a high-involvement climate and public service motivation can improve performance, red tape can reduce performance, and work engagement is mediating the relationships. Therefore, in improving their employees’ performance, NCSA managers can focus on improving their public service motivation while stimulating their work engagement, improving their involvement, and reducing the impact of red tape.
Analysis of Recruitment Consultants' Work Challenges and Demands on Burnout: A Case Study at Novetra Consulting Clarissa, Justina Anggun; Rachmawati, Riani
Eduvest - Journal of Universal Studies Vol. 5 No. 5 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i5.50019

Abstract

Globalization and technological advancements have transformed recruitment practices, increasing reliance on recruitment agencies. Recruitment consultants face high job demands, including dual roles in business development and recruitment, which often lead to stress and burnout. Despite existing research on internal recruiters and sales professionals, little is known about external recruitment consultants' challenges and coping strategies, particularly in multinational settings. This study aims to (1) analyze the job demands and challenges faced by recruitment consultants at NOVETRA Consulting, (2) explore how these demands contribute to burnout, and (3) identify the strategies consultants use to mitigate these pressures. A qualitative case study approach involved in-depth interviews with 12 recruitment consultants across three job levels at NOVETRA Consulting. Thematic analysis was used to interpret the data, grounded in the Job Demands-Resources (JD-R) model and theories of person-job and person-organization fit. The study reveals that recruitment consultants experience significant stress due to dual roles, high financial targets, and uncontrollable external factors (e.g., client and candidate behaviors). Misalignment between job expectations and realities exacerbates burnout symptoms, including anxiety and demotivation. Consultants cope through personal strategies (e.g., work-life balance) and colleague support, critical buffers against burnout. The findings contribute to the literature by highlighting the unique challenges of external recruitment consultants and the role of social support in mitigating burnout. Practical implications include recommendations for firms to align job expectations, provide mentorship, and foster supportive work environments. Future research could expand to comparative studies across firms or longitudinal analyses of burnout trends.
PENGARUH KEPUASAN KOMPUTASI PENGGUNA AKHIR DAN MOTIVASI PELAYANAN PUBLIK TERHADAP KINERJA KERJA: PERAN MEDIASI PERILAKU KERJA INOVATIF STUDI PADA OTORITAS KEPABEANAN INDONESIA: - Basnur, Adiyat; Rachmawati, Riani
Jurnal Manajemen Terapan dan Keuangan Vol. 14 No. 02 (2025): Jurnal Manajemen Terapan dan Keuangan
Publisher : Program Studi Manajemen Pemerintahan dan Keuangan Daerah Fakultas Ekonomi dan Bisnis Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/jmk.v14i2.44012

Abstract

Otoritas Kepabeanan Indonesia berperan dalam mendukung ketahanan fiskal dan mendorong pertumbuhan perekonomian nasional. Kinerja organisasi tersebut bergantung pada kinerja individu pegawainya. Penelitian ini bertujuan menginvestigasi pengaruh kepuasan komputasi pengguna akhir dan motivasi pelayanan publik terhadap kinerja kerja pegawai Otoritas Kepabeanan Indonesia serta menggali peran perilaku kerja inovatif sebagai mediator antara kepuasan komputasi pengguna akhir dan motivasi pelayanan publik dengan kinerja kerja. Data dikumpulkan melalui kuesioner terhadap 503 pegawai Otoritas Kepabeanan Indonesia dan dianalisis menggunakan Lisrel 8.8 dengan teknik Structural Equation Modeling . Hasil penelitian menunjukkan bahwa kepuasan komputasi pengguna akhir dan motivasi pelayanan publik berpengaruh positif dan signifikan terhadap kinerja kerja. Perilaku kerja inovatif secara parsial memediasi pengaruh kepuasan komputasi pengguna akhir dan motivasi pelayanan publik terhadap kinerja kerja. Temuan ini berkontribusi terhadap pengembangan sumber daya manusia dengan menunjukkan pentingnya kepuasan komputasi pengguna akhir dan motivasi pelayanan publik serta peran mediasi perilaku kerja inovatif dalam meningkatkan kinerja kerja pegawai sektor publik.
Exploratory Study of the Phenomenon Quiet Quitting: Manager’s Perspective in a Digital Company Rahmadara, Belinda; Rachmawati, Riani
Jurnal Manajemen Teori dan Terapan| Journal of Theoretical and Applied Management Vol. 18 No. 1 (2025)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jmtt.v18i1.68397

Abstract

Objective: This research aims to explore the phenomenon of "quiet quitting" in digital companies from managers' perspectives. It investigates the causes, behaviors, and impacts of quiet quitting and examines managerial strategies to mitigate this issue and its implications for employee engagement and organizational performance. Design/Methods/Approach: This qualitative exploratory study employed semi-structured interviews with managers from some digital companies. Participants were selected using the purposive and snowball sampling methods. Data were collected from September to November 2024 and analyzed using thematic analysis, guided by the Social Exchange Theory (SET) and the Job Demands-Resources (JD-R) Model. Findings: The findings reveal that quiet quitting is primarily triggered by insufficient recognition, poor communication, excessive workloads, and misalignment between employees’ values and organizational culture. Quiet quitting behaviors include minimal task completion, withdrawal from team activities, and reduced initiative. Effective leadership through transparent communication and recognition was found to mitigate this issue. Organizational strategies, such as flexible work arrangements, fair compensation, and career development opportunities, also effectively reduced the need to quit. However, this phenomenon negatively impacts team productivity, morale, and organizational reputation. Originality/Value: This study contributes to the literature by providing insights into quiet quitting within the country’s cultural and economic context. Unlike Western-centric studies, it incorporates local values such as collectivism and hierarchical structures, offering a culturally sensitive understanding of this phenomenon in the digital sector. Practical/Policy Implications: Managers who seek ways to improve employee engagement are advised to foster open communication, recognize employee contributions, and ensure fair workloads. Flexible work arrangements and opportunities for career development can enhance employee engagement and retention. Policymakers and HR practitioners should develop culturally adaptive strategies to address quiet quitting while promoting employee well-being.
ANALYSIS OF THE EFFECT OF CAREER OPPORTUNITIES AND PAY EQUITY ON INTENTION TO STAY AMONG GENERATION Z WORKERS: THE MEDIATING ROLE OF PERCEIVED ORGANIZATIONAL SUPPORT AND JOB SATISFACTION Awanis, Amalia; Rachmawati, Riani
Jurnal Apresiasi Ekonomi Vol 13, No 2 (2025)
Publisher : Institut Teknologi dan Ilmu Sosial Khatulistiwa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31846/jae.v13i2.913

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh perceived career development opportunities (peluang pengembangan karir) dan pay equity (kesetaraan upah) terhadap intention to stay (niat untuk bertahan) pada pekerja Generasi Z di Indonesia. Perceived organisational support (dukungan organisasi) dan job satisfaction (kepuasan kerja) juga dilihat pengaruhnya dalam memediasi kedua pengaruh tersebut. Penelitian ini menggunakan pendekatan kuantitatif secara cross-sectional dengan metode survei melalui kuesioner daring kepada 370 responden di Jabodetabek. Data dianalisis menggunakan metode PLS-SEM Hasil penelitian menunjukkan bahwa peluang pengembangan karir memiliki pengaruh paling signifikan terhadap niat untuk bertahan, baik secara langsung maupun melalui mediasi dukungan organisasi dan kepuasan kerja. Selain itu, kesetaraan upah juga memberikan pengaruh signifikan terhadap kepuasan kerja dan niat untuk bertahan, meskipun dengan kontribusi yang lebih kecil dibandingkan peluang pengembangan karir. Penelitian ini menegaskan pentingnya strategi organisasi yang mendukung pengembangan karir dan kesetaraan dalam kompensasi untuk meningkatkan retensi pekerja Generasi Z.
THE INFLUENCE OF JOB RESOURCES, PUBLIC SERVICE MOTIVATION ON ORGANIZATIONAL ENGAGEMENT WITH WORK ENGAGEMENT AS A MEDIATOR Kuswantoro, Ari; Rachmawati, Riani
Jurnal Apresiasi Ekonomi Vol 13, No 2 (2025)
Publisher : Institut Teknologi dan Ilmu Sosial Khatulistiwa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31846/jae.v13i2.885

Abstract

The objective of this research is to examine the impact of job resources and public service motivation on organizational engagement with work engagement as a mediator among tax education functional officers at the national tax authority. The research employed a quantitative approach using a survey method of 210 tax education functional officers, while the data were analyzed using SEM. The findings indicated that job resources and public service motivation had positive and significant effects on work engagement. Job resources had a positive and significant effect on organizational engagement, while public service motivation did not significantly influence organizational engagement. Work engagement proved to be a strong mediator in the relationship between job resources and public service motivation towards organizational engagement. The research model explained 49% of the variation in organizational engagement and 27% of the variation in work engagement. These findings provide implications for the national tax authority in developing effective management strategies for tax education functional officers by considering aspects of job resources and public service motivation to enhance work engagement and organizational engagement.
Co-Authors Achmad Nur Alamsyah Ahmad, Hafidz Shohihuddin Alex de Ruyter Alia Noor Anoviar Alia Noor Anoviar, Alia Noor Atsarina Silminawati Awang Asmoro Awanis, Amalia Basnur, Adiyat Bintang Bagaskara Korda Boeky, Amanda Geraldine Clarissa, Justina Anggun Desiana, Putri Mega Elok Savitri Pusparini, Elok Savitri Eva Fachria Fauziah, Ika Mulatsih Febrian Robiady, Sandy Harina, Rahmah Nabila Harold Jay Cunanan Herien Puspitawati Hernawati, Tati Iin Yessica Putrilima Sinaga Ika Mulatsih Fauziah Isbandi Rukminto Adi Juhanaini, Juhanaini Khan, Muhammad Khalil Kusuma, Fenylia Nurshakira Putri Kuswantoro, Ari M. Syamsul Maarif Madeleine Ruth R Manurung Maharani, Ghina Syukriya Margaret Anelinda Soro Muhammad Irfan Syaebani Muhammad Irfan Syaebani Muhammad Irfan Syaebani Muhammad Irfan Syaebani Muhammad Irfan Syaebani Pramesti, Muthia Prayogo, Yusuf Rio Wahyu Putra, Rizky Narendra Putri Anggraeni Rahmadara, Belinda Ranggapati Siswara Dewantoro Rendar Mahardhika Putra Rima Febriana Ruyter, Alex de Sari Wahyuni Sekarini, Ni Kadek Ayuni Sinaga, Iin Yessica Putrilima Siregar, Putra Iranto Kevin Sitorus, Melissa Gilbert Suharmiko Suharmiko Sukardi, Samudra Tichavavamwe, Charles Uliyatun Nikmah Wahyu Ramadhan Wiriadi, Muhammad Gaza Yuliana Dewi Yuliana Dewi