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Journal : Proceeding of the Electrical Engineering Computer Science and Informatics

Quality in Use of Digital Wallet based on ISO/IEC 25022 Windy Rahmadia Pradanita; Siti Rochimah
Proceeding of the Electrical Engineering Computer Science and Informatics Vol 7, No 1: EECSI 2020
Publisher : IAES Indonesia Section

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/eecsi.v7.2079

Abstract

The growth of financial technology (fintech) has led to an increase in cashless transactions. One of the technology that is developing and widely used is digital wallets. Because of the frequent use of digital wallet services, an assessment to measure quality in use needs to be done. Quality in use relates to user interaction with software when the product is used. The assessment standard used to measure quality in use is ISO/IEC 25022. The criteria assessed are effectiveness, efficiency, satisfaction, and freedom from risk. To strengthen the results obtained, a correlation between the existing criteria and the quality in use of digital wallets is sought. From these results, it will be known which criteria have the highest correlation to the quality in use of digital wallets. This study does not focus on assessing the quality in use of each digital wallet, but on digital wallets globally (in this study the digital wallets used are OVO, Gopay, and Dana) because after the results of the questionnaire, almost all respondents use more than one digital wallet, even besides the mentioned digital wallets. The conclusion obtained in this study is that digital wallet product users are satisfied with the use of digital wallets although there are still some risks that may arise.
Co-Authors ABDUL MUNIF Achmad Arwan Achmad Arwan Ahmadiyah, Adhatus Solichah Akbar, Fawwaz Ali Akbar, Rizky Januar Aldy Sefan Rezanaldy Alexander L. Romy Alirridlo, Maulana Alqis Rausanfita Amirullah, Afif Ana Tsalitsatun Ni'mah Andhik Ampuh Yunanto Andy Rachman Anggraini, Ratih Nur Esti Arifiani, Siska Arini R. Rosyadi Arrijal Nagara Yanottama Bagus Priambodo Balqis Hidayat, Sultana Bambang Jokonowo Bayu Priyambadha Bayu Priyambadha Bintang Nuralamsyah Butar Butar, Thio Marta Elisa Yuridis Chastine Fatichah Choiru Zain Daniel Oranova Daniel Oranova Siahaan Darlis Heru Murti Darlis Herumurti Denni Aldi Ramadhani Denni Aldi Ramadhani Denni Aldi Ramadhani Diana Purwitasari Dianni Yusuf Dimas Widya Liestio Pamungkas Dini Adni Navastara, Dini Adni Diniar Nabilah Ghassani Djoko Pramono Dwi Sunaryono Dyah Sulistyowati Rahayu Eko M. Yuniarno Eko Wahyu Wibowo Endang Wahyu Pamungkas Evi Triandini F.X. Arunanto Faizal Johan Fernandes Sinaga Galang Amanda Dwi P. Hadiningrum, Tiara Rahmania Haniefardy, Addien Haq, Arinal Hengki Suhartoyo Hidayatul Munawaroh I Gede Suardika Imam Kuswardayan Jan Claes Java, Muhammad Iskandar Karolita, Devi Khairy, Muhammad Shulhan Kholed Langsari Kurniasari, Dias Tri Kurniawan, Adi Kusbandono Ari Bowo Laili Yuhana, Umi Lesmideyarti, Dwi Lukman Hakim Lutfi Rizal Gozali Mardiana, Bella Dwi Mardianto, Ricky Mauridhi Hery Purnomo Mohammad Ahmaluddin Zinni, Mohammad Ahmaluddin Montolalu, Billy Muhammad Sonhaji Akbar Muhammad Yusuf Muhsin Bayu Aji Fadhillah Mutia Rahmi Dewi Nisa, Maidina Choirun Nugroho, Supeno Mardi S. Nur Fajri Azhar Nuralamsyah, Bintang Oranova, Daniel Pamungkas, Dimas Widya Liestio Pertiwi, Kharisma Monika Dian Pradanita, Windy Rahmadia Prasetyo Putri, Divi Galih R. Firman Insan M. Rachman, Andy Rahmi Ika Noviana Ratih Nindyasari Relaci Aprilia Istiqomah Reza Fauzan Ridho Rahman Hariadi Ridwan, Mochammad Arief Riyanarto Sarno Rizky Januar Akbar Santoso, Bagus Jati Saptarini, Istiningdyah Sarwosri Sarwosri Sarwosri Sarwosri, - Septiyawan Rosetya Wardhana Setiawan, Wahyu Fajar Shabrina, Ulima Inas Siska Arifiani Stefanie Quinevera Steven Joses Suhadi Lili Supeno Mardi S. Nugroho Tahara, Enrico Almer Tampubolon, Andrew Lomaksan Manuel Vico Ade Candra Wattiheluw, Fadli Husein Widyanti Kartika Windy Rahmadia Pradanita Yanuar Risah Prayogi Yuhana, Umi Laili Yulvida, Donata Yuniarno, Eko M. Yusuf, Dianni Zulhaydar Fairozal Akbar