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Journal : Journal of Research and Development on Public Policy

KUALITAS PELAYANAN IZIN PENYELENGGARAAN REKLAME DI BADAN PENDAPATAN DAERAH KOTA PEKANBARU Mutikah Apriani; Abdul Sadad
Journal of Research and Development on Public Policy Vol. 1 No. 3 (2022): September : Journal of Research and Development on Public Policy
Publisher : Lembaga Pengkajian Dan Pengembangan Sumberdaya Pembangunan (lppsp)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (926.933 KB) | DOI: 10.58684/jarvic.v1i3.24

Abstract

Badan Pendapatan Daerah Kota Pekanbaru merupakan instansi yang menyelenggarakan pelayanan pajak salah satunya adalah pelayanan pajak reklame. Dalam menjalankan tugas dan fungsinya Bapenda Kota Pekanbaru masih mengalami beberapa permasalahan seperti kesadaran dan kejujuran masyarakat dalam membayar pajak reklame masih rendah, belum sesuianya jumlah pegawai dengan kemampuan teknis yang dibutuhkan dan belum efektifnya perizinan dan penertiban reklame. Tujuan penelitian untuk menganalisis kualitas pelayanan izin penyelenggaraan reklame di Badan Pendapatan Daerah Kota Pekanbaru dan untuk mengidentifikasi faktor penghambatnya. Penelitian ini menggunakan teori Parasuraman yang terdiri dari indikator yaitu bukti fisik, kehandalan, daya tanggap serta jaminan. Penelitian ini menggunakan jenis penelitian kualitatif dengan pendekatan deskriptif. Hasil penelitian ini menunjukkan kualitas pelayanan izin penyelenggaraan reklame di Badan Pendapatan Daerah Kota Pekanbaru belum berjalan dengan baik, adapun faktor penghambat dalam pelayanan izin penyelenggaraan reklame adalah kurangnya jumlah pegawai teknis di bidang pajak reklame dan masih terbatasnya sarana penunjang pelayanan izin penyelenggaraan reklame.
Kinerja Dinas Lingkungan Hidup dalam Pengendalian Pencemaran Udara Akibat Aktivitas Industri di Kabupaten Siak Novita Edelweis; Abdul Sadad
Journal of Research and Development on Public Policy Vol. 1 No. 4 (2022): Desember : Journal of Research and Development on Public Policy
Publisher : Lembaga Pengkajian Dan Pengembangan Sumberdaya Pembangunan (lppsp)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1139.792 KB) | DOI: 10.58684/jarvic.v1i4.26

Abstract

Kabupaten Siak merupakan salah satu kabupaten di Provinsi Riau yang memiliki banyak perusahaan industri. Banyaknya perusahaan industri, membuat kabupaten siak terancam akan berbagai pencemaran dan kerusakan lingkungan hidup. Salah satu pencemaran yang sering terjadi yaitu pencemaran udara yang diakibatkan oleh asap atau limbah dari hasil kegiatan industri. Penelitian ini dilatar belakangi oleh permasalahan terkait pencemaran akibat kegiatan industri yaitu pencemaran udara. Pencemaran udara akibat aktivitas industri di Kabupaten Siak merupakan masalah yang dirasakan oleh masyarakat setiap harinya, sehingga banyak keluhan dari masyarakat kepada pemerintah setempat terkait pencemaran udara yang terjadi. Instansi pemerintah daerah yang bertanggung jawab dalam pengendalian pencemaran dan kerusakan lingkungan di Kabupaten Siak yaitu Dinas Lingkungan Hidup. Penelitian ini bertujuan untuk mengetahui Kinerja Dinas Lingkungan Hidup dalam Pengendalian Pencemaran Udara Akibat Aktivitas Industri di Kabupaten Siak serta faktor penghambat kinerja Dinas Lingkungan Hidup dalam pengendalian pencemaran udara akibat aktivitas industri di Kabupaten Siak. Penelitian ini menggunakan metode penelitian kualitatif dengan pendekatan fenomenologi yang bersifat deskriptif. Teknik pengumpulan data yang digunakan yaitu observasi, wawancara dan dokumentasi. Hasil penelitian ini adalah Kinerja Dinas Lingkungan Hidup Kabupaten Siak dalam pengendalian pencemaran udara akibat aktivitas industri sudah cukup baik namun belum optimal dikarenakan masih ada faktor yang menghambat kinerja Dinas Lingkungan Hidup. Faktor-faktor yang menjadi penghambat kinerja dinas lingkungan hidup dalam pengendalian pencemaran udara akibat aktivitas industri di kabupaten siak adalah sumber daya manusia dan sarana prasarana.
Pelayanan Kartu Tanda Penduduk Elektonik (E-Ktp) Oleh Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Indragiri Hulu Nurzila, Nurzila; Abdul Sadad
Journal of Research and Development on Public Policy Vol. 2 No. 3 (2023): September : Journal of Research and Development on Public Policy
Publisher : Lembaga Pengkajian Dan Pengembangan Sumberdaya Pembangunan (lppsp)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58684/jarvic.v2i3.72

Abstract

The government as a public service provider is needed by the community, which must be responsible and continue to strive to provide the best service in order to improve public services. Law Number 25 of 2009 concerning Public Services is a reference for all public service agencies in providing quality services. Quality public services provided by the government to the community have a very important role in determining the success and sustainable satisfaction of the community. Community satisfaction is a measure of the success of public services provided by public service providers. The purpose of this study is to describe the implementation of the Electronic Identity Card (e-KTP) service by the Department of Population and Civil Registration of Indragiri Hulu Regency and to analyze or identify the inhibiting factors in the implementation of the Electronic Identity Card (e-KTP) service by the Department of Population and Civil Registration Indragiri Hulu Regency. This study uses the Pasuraman theory (Makmur & Thoha, 2017) which consists of: Tangible (direct evidence), Reliability (reliability), Responsiveness (responsiveness), Assurance (guarantee), and Empathy (attention). The research method used is qualitative with a phenomenological approach, and the data sources used are primary data and secondary data, with data collection techniques namely observation, interviews, literature review, and documentation. The results of this study indicate that the service of Electronic Identity Cards (e-KTP) by the Department of Population and Civil Registration of Indragiri Hulu Regency from the aspects of tangible, reliability, responsiveness, assurance, and empathy has not been implemented properly. In addition, employees who work at the Department of Population and Civil Registration of Indragiri Hulu Regency have not been able to provide services in accordance with the expectations and desires of the community.
Strategi Penanganan Penyandang Masalah Kesejahteraan Sosial (PMKS) di Kabupaten Rokan Hilir (Studi Kasus Orang Dengan Gangguan Jiwa) Dini Safitriani; Abdul Sadad
Journal of Research and Development on Public Policy Vol. 2 No. 3 (2023): September : Journal of Research and Development on Public Policy
Publisher : Lembaga Pengkajian Dan Pengembangan Sumberdaya Pembangunan (lppsp)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58684/jarvic.v2i3.76

Abstract

A person with Social Welfare Problems (PMKS) is a family or community group who due to an obstacle, difficulty or disorder, is unable to carry out their social functions, so that they cannot meet their life needs (physical, spiritual, and social) adequately and reasonably, these obstacles, difficulties and disorders can be in the form of poverty, displacedness, disability, social decency, backwardness, alienation and environmental changes (suddenly) that are lacking supportive, such as the occurrence of disasters. Therefore, the Social Service as an element that organizes local government affairs with the authority of decentralization and deconcentration in the fields of protection, social security, services, social rehabilitation, social empowerment of the poor provides direct services to protect, redability and empower as well as meet the basic needs of PMKS. The purpose of this study is to find out how the strategy of handling people with mental disorders in Rokan Hilir and to find out the inhibiting factors in handling people with mental disorders in Rokan Hilir Regency. This research uses descriptive qualitative methods, and data collection techniques, namely interviews and documentation. The Strategy for Caring for Persons with Social Welfare Problems (PMKS) case study of People with Mental Disorders (ODGJ) in Rokan Hilir Regency, it can be concluded that the Stretegi currently carried out by the Social Service Office is already running, the focus of the strategy carried out is still on mental rehabilitation and although the program is running well, there are obstacles faced, namely the lack of funds and lack of community participation. This is explained in the indicators of the Mintzberg, Lampel, Quinn, Ghospal theory indicators, namely Objectives, Policies, Programs. But there are still inhibiting factors, namely the lack of budget for handling people with mental disorders (ODGJ) in Rokan Hilir Regency, lack of public understanding of the ODGJ Treatment Program. It is hoped that in the future the need to increase welfare and support for ODGJ aims to provide a focus in preventive efforts to prevent mental health problems, the allocation of funds from the Regional Government of Rokan Hilir Regency, especially for handling ODGJ, is expected to be more optimal and the Social Service is expected to be able to carry out outreach programs for ODGJ more evenly.
Evaluasi Program Kerja Balai Latihan Kerja (BLK) Komunitas Pondok Pesantren Ansharullah Kabupaten Kampar Malasari, Nur; Abdul Sadad
Journal of Research and Development on Public Policy Vol. 2 No. 4 (2023): Desember : Journal of Research and Development on Public Policy
Publisher : Lembaga Pengkajian Dan Pengembangan Sumberdaya Pembangunan (lppsp)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58684/jarvic.v2i4.104

Abstract

Presidential Regulation of the Republic of Indonesia No. 68 of 2022 concerning the revitalization of vocational education and training explains the importance of providing effective training so as to produce graduates who are competent and needed by the job market and able to become entrepreneurs. BLK Komunitas Ansharullah is one of the training institutions that organizes information technology vocational job training programs in Kampa District. The purpose of this study is to evaluate the work program of BLK Komunitas Ponpes Ansharullah and the obstacles faced in the work program of BLK Komunitas Ponpes Ansharullah. The theory used by the research is the CIPP evaluation model developed by Daniel Loyer Stufflebeam 1985 there are 4 evaluations, namely context, input, process and Product. The novelty of this research adds evaluation aspects, namely Outcome and Benefit. This study used qualitative descriptive research methods, data collection techniques through observation, interviews, and documentation. Data analysis used is data collection, data reduction, data presentation and conclusions. The results showed that the evaluation of the BLK work program of the Ponpes Ansharullah Community in Kampa District can be continued but still needs improvement related to the preparation of work program mechanisms, funding sources, organizer performance and development efforts to increase the impact of training to produce competent and professional quality and quantity. The obstacles faced are the ineffective performance of the organizers, the source of funding for training programs is not clear and there is no innovation and work program development strategies related to training activities.
Efektivitas Penyampaian Informasi Keluhan Pelanggan Melalui Media Sosial PT PLN (Persero) Mursib Mursib; Abdul Sadad
Journal of Research and Development on Public Policy Vol. 3 No. 3 (2024): September : Journal of Research and Development on Public Policy
Publisher : Lembaga Pengkajian Dan Pengembangan Sumberdaya Pembangunan (lppsp)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58684/jarvic.v3i3.163

Abstract

The purpose of conducting this research is to measure the level of effectiveness in conveying information about PT customer complaints. PLN (Persero) via social media and comparing it with the use of the PLN Mobile application. The use of social media is now important for state agencies to make it easier to provide services to the public, public services using social media as an intermediary according to Law of the Republic of Indonesia No. 11 of 2008 which explains about Electronic Information and Transactions, Article 4 Point (c) explained in detail that, "The use of information technology and electronic transactions is carried out with the aim of increasing the effectiveness and efficiency of public services. The data collection process uses crawling techniques, namely taking data from social media applications and online forms and then processing the data using Netiltyc and SPSS. Meanwhile, analysis techniques data is TNA (Textual Network Analysis), which is an analysis technique that uses text on the internet to process it into visual data and Frequency analysis which analyzes the frequency of occurrence of an indicator.
Co-Authors ", Nurmayani ", Sriwahyuni ', Adianto Abdalla, Abdi Adianto Adianto Adrian, Tegar Afdhal Musyra Afriansyah " Agus Pratiwi Agustina Stefany Silvianica Ahmad Jamaan Ainun Zakiyah Alan Budianto Aldi Yulien Aldini Fitri Aldo Trinanda Aliamin Tabrani Husain, Aliamin Tabrani Alma Apriliya Regita Andri " Anggraini, Tutut Mauludtias Annisa Annisa Anwari Hasbilal Asmara Indriyani Asmara Indriyani Astuti, Afni Ayu Indah Fajar Waty Bella Fitrianti Chesa Clara Chameria Chinda Aqhni Adisi Cynthya Mesdiyana Cynthya Mesdiyana Dadang Mashur Delia Puspita Dinda Ardiyanti Dini Nanda Aprilia Dini Safitriani Dwi Riana Hijrayati Elen, Ratu Ellen Aprilla Monica Endang Sulistianingsih Engrain, Silvia Erik Johan Eunike Daniella Pinem Fadizah Marfuatul Arifah Fajri Hidayah Erza Fajriani Ananda Fauza Fauza Fauziah, Aulia Febieni, Ichi Febri Yuliani Fransiska Novita Sari Palyama Fredy Farantino Frengki Asbi Geovani Meiwanda Geovani Meiwanda Gidion Tri Anugrah Gusyandri " Hafzana Bedasari Hakimi, Azyzy Handoko, Tito Harapan Tua R. F. S Hidayat, Teguh Ibnu Munawar Mizam Icha Octavia Imanda Meylana Indra Wahyudi, Indra Indri Agustia Indriani, Laras Ira Kusuma Wati Isnaini " Jamalia Wahda Jepriyus " Khairul Amri Khairul Amri khairul fajri Kiki Dwi Jasmi Kusuma, Angga Herlanda Sastra Laksono Trisnantoro Lavenia, Lavenia Ledina Utari Ledy Ipo Neldy Lia Susanti Lidia Gustrian Putri Hondro Liska, Firdaus Lutvi, Muhammad M. Bayu Pratomo M. Ihsanul Habibi Malasari, Nur Marfuzoh " Mayarni Mayarni Maygita, Indri Meilani, Nurlaila Mele Julians Melgibson Siallagan Melia Delvira Miftahul Hady Mimin Sundari Nasution Monica P. Nainggolan Monica P. Nainggolan, Monica P. muhammad rizky, muhammad Muhammad Sabda Ilham H Muharami Azizah Multazam Multazam Mursib Mursib Mutikah Apriani Nadia Turahma Nengsih, Nelfia Noni Valen Kristiani Novhira Rahmatika MR Novita Edelweis Nukita Duana Nijou Siahaan Nuraini Syafitri Nuraini Syafitri Nurhairoti " Nurlaila Meilani Nurrahmad Pebriansyah Nursaputri, Ayu Nurzila, Nurzila Oktari, M. Syahrial Pauzi Pauzi Penderi, Bella Pitri Pebrianti Pitri, Adek Pratama, Edward pratama, rendi Preselia Riski Mayliani Putra, Indra Mardeni Putra, Tri Arga Putri, Diana Marisa Putri, Dzaskhia Delvani Putri, Nadya Maharani R, Fanni Angelina. Rabiani, Rabiani Rafifah Alhafizhah Hidayat Ragel Dwi Puspita Sari Rahayu Suprianti Rahmadani, Sandini Rahmadani, Suci Fitri Raihan Rosman Ramadina Safitri Ramanda Putri, Annisa Rasyadi, M. Hafiz Rauzanah " Regina Feby Cesilia Rehmalemna Tarigan Ricardo, Nadjla Khairiyah Riki Saputra Riska Indriyana Putri Riziq, Muhammad Farhan Habib Roza Erlina Ruciragati, Nabila Fidella Safitri, Ramadina Saktioto Saktioto Salshabila, Afanin Nurwinda Samosir, Siska Indriyani Saptudis ' Sari, Adinda Permata Sikumbang, Rifqy Umar Silvia Fauzi Sinambela, Samuel Anugrah Siti Hardianti Rukmana Manurung Siti Zubaidah Sondang, Nidia Suhanda, Nathasa Susanti, Lia Syafrianda " Syavira Anindita Tarisa Wulandari Tati Prensesia Ompusunggu Tegar Adrian Tri Indah Suryani Trini May Dilla Tya Shafira Ulfa Rohimah Utari Swadesi Veny Risvayanti Veraldha, Rias Smith Vikha Octafiola Vivi Winda Putri Wahyu Desta Beni Wella Angrian Pratiwi Widya Novriza Witri Habibah Wiwin Apia Ningsih Wulandari Muchtar Wulandari, Niandha Aulia Yahdili Rohman Yori Edriani, Yori Zaili Rusli Zulkarnaini Zulkarnaini