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All Journal PRIVE: Jurnal Riset Akuntansi dan Keuangan Majalah Ekonomi PEDULI: Jurnal Imiah Pengabdian Pada Masyarakat JURNAL LENTERA BISNIS Jurnal Ilmiah Edunomika (JIE) Bisman (Bisnis dan Manajemen): The Journal of Business and Management Bussman Journal : Indonesian Journal of Business and Management SENTRI: Jurnal Riset Ilmiah Takuana: Jurnal Pendidikan, Sains, dan Humaniora Jurnal Visi Manajemen (JVM) Jurnal Penelitian Ekonomi Manajemen dan Bisnis Innovative: Journal Of Social Science Research Indo-Fintech Intellectuals: Journal of Economics and Business Trending: Jurnal Manajemen dan Ekonomi Maeswara: Jurnal Riset Ilmu Manajemen dan Kewirausahaan Jurnal Manuhara: Pusat Penelitian Ilmu Manajemen Dan Bisnis Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi Jurnal Penelitian Ilmu Ekonomi dan Keuangan Syariah IIJSE Ebisnis Manajemen Journal of Islamic Economics and Finance Philosophiamundi : Journal of Global Humanistic Studies Nusantara Entrepreneurship and Management Review Jurnal Manajemen Bisnis Era Digital Indonesian Journal of Innovation Science and Knowledge Jurnal Ekonomi Islam, Akuntansi, dan Manajemen Jurnal Cendekia Ilmiah PESHUM Jurnal Ilmiah Manajemen Dan Kewirausahaan ABDIMAS NUSANTARA Jurnal Ilmiah Ekonomi dan Manajemen Indonesia ALKHIDMAH: Jurnal Pengabdian dan Kemitraan Masyarakat
Dwihandoko, Toto Heru
Fakultas Ekonomi Universitas Islam Majapahit
Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Analisis Faktor-Faktor yang Mempengaruhi Brand Switching Terhadap Barokah Jaya Motor Mojokerto Galang Dewa Maulana; Toto Heru Dwihandoko; Hartono Hartono
Trending: Jurnal Manajemen dan Ekonomi Vol. 4 No. 1 (2026): Januari : Trending: Jurnal Manajemen dan Ekonomi
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/trending.v4i1.7772

Abstract

This study examines the factors underlying consumer brand switching toward Barokah Jaya Motor Mojokerto amid increasingly competitive motorcycle repair services. A quantitative design using Exploratory Factor Analysis (EFA) was applied to data from 145 respondents selected through purposive sampling from a population of 227 customers. The questionnaire contained 20 indicators representing price, consumer trust, dissatisfaction, and promotion and was measured on a five-point Likert scale. Instrument reliability coefficients ranged from 0.632 to 0.851. The Kaiser-Meyer-Olkin value was 0.803 and Bartlett’s Test of Sphericity was significant (p < 0.001), confirming the adequacy of the data for factor analysis. Principal Component Analysis with Varimax rotation generated five factors explaining 61.289% of the total variance. The dominant factor was Promotional Attractiveness and Consumer Experience (23.693%), followed by Price Value Perception (10.968%), Trust and Service Responsiveness (10.648%), Competence and Service Consistency (8.203%), and Service Quality and Complaint Handling (7.777%). Two indicators were removed because their factor loadings were below 0.50. The findings indicate that customer switching in motorcycle repair services is shaped by an integrated evaluation of promotional exposure, service experience, perceived price value, trust, technical competence, and complaint resolution.
Pengaruh Lingkungan Kerja Fisik, Lingkungan Kerja Non Fisik, dan Kepemimpinan Situasional Terhadap Kinerja Karyawan dengan Motivasi Kerja Sebagai Variabel Moderasi pada PT Azuki Sinergi Indonesia Dean Faris Pandea; Toto Heru Dwihandoko; Hartono Hartono
Jurnal Ilmiah Ekonomi dan Manajemen Indonesia Vol. 2 No. 2 (2026): JULI-DESEMBER
Publisher : Indo Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/19wp4g77

Abstract

This study aims to analyze the effect of physical work environment, non-physical work environment, and situational leadership on employee performance, as well as to examine the moderating role of work motivation at PT Azuki Sinergi Indonesia. The study used a quantitative explanatory approach with a survey method involving 80 production employees. Data were analyzed using Partial Least Squares-Structural Equation Modeling (PLS-SEM) with SmartPLS 4.0. The measurement model was evaluated through convergent validity, discriminant validity, Cronbach's Alpha, and Composite Reliability, while the structural model was evaluated through R-Square and bootstrapping. The results show that the physical work environment does not have a significant effect on employee performance, with a path coefficient of -0.155, t-statistic 0.930, and p-value 0.353. The non-physical work environment also does not have a significant direct effect, with a coefficient of 0.280, t-statistic 0.966, and p-value 0.334. Situational leadership has a positive and significant effect on employee performance, with a coefficient of 0.637, t-statistic 2.387, and p-value 0.017. Work motivation does not significantly moderate the physical work environment-performance relationship, but significantly strengthens the non-physical work environment-performance relationship and significantly weakens the situational leadership-performance relationship. The findings indicate that adaptive leadership is the most important direct predictor of employee performance in the research context.
Pengaruh Pelatihan Kerja dan Pengembangan Kompetensi Terhadap Kinerja Karyawan dengan Keterlibatan Karyawan Sebagai Variabel Intervening pada PT. Azuki Sinergi Indonesia Mohammad Ainur Rofik; Eny Setyariningsih; Toto Heru Dwihandoko
Jurnal Ilmiah Ekonomi dan Manajemen Indonesia Vol. 2 No. 2 (2026): JULI-DESEMBER
Publisher : Indo Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/b2tq8f97

Abstract

This study examines the effects of job training and competency development on employee performance with employee engagement as an intervening variable at PT. Azuki Sinergi Indonesia. The study employed a quantitative approach using variance-based Structural Equation Modeling with Partial Least Squares (PLS-SEM). Data were collected through a five-point Likert questionnaire from 198 employees and analyzed using SmartPLS 4 through measurement-model assessment, structural-model assessment, bootstrapping, and indirect-effect testing. The results show that job training has a positive and significant effect on employee performance (β=0.374; t=2.988; p=0.001), whereas competency development has no significant direct effect on employee performance (β=0.020; t=0.393; p=0.347). Job training and competency development significantly increase employee engagement, with coefficients of 0.703 and 0.285. Employee engagement also positively affects employee performance (β=0.568; t=4.601; p<0.001). Employee engagement significantly mediates the effect of job training on performance (β=0.399; t=4.671; p<0.001) and competency development on performance (β=0.162; t=2.314; p=0.010). The findings indicate that competency development is more effective in improving performance when accompanied by stronger employee engagement.
Pengaruh Lingkungan Kerja dan Motivasi Kerja Terhadap Kepuasan Kerja Karyawan pada Koperasi Simpan Pinjam (KSP) Semarak Dana Mojokerto Yolanda Putri Sabrina; Hartono Hartono; Toto Heru Dwihandoko
Jurnal Ilmiah Ekonomi dan Manajemen Indonesia Vol. 2 No. 2 (2026): JULI-DESEMBER
Publisher : Indo Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/wyfvwz74

Abstract

Work environment and work motivation constitute factors capable of influencing employee job satisfaction at KSP Semarak Dana Mojokerto. This study is intended to identify and examine the influence of work environment and work motivation on employee job satisfaction at KSP Semarak Dana Mojokerto. This research employed a quantitative approach utilizing a causal associative design. The sample comprised 39 employees determined through a saturated sampling technique, while data were gathered by means of observation, interviews, and questionnaires, and subsequently analyzed using multiple linear regression with the aid of SPSS. The findings revealed that, on a partial basis, work environment and work motivation exerted a positive and significant influence on employee job satisfaction. This was confirmed by a t-value of 2.876 with a significance level of 0.007 for work environment, whereas work motivation yielded a t-value of 2.229 with a significance level of 0.032. On a simultaneous basis, work environment and work motivation exerted a positive and significant influence on job satisfaction, as indicated by an F-value of 7.565 with a significance level of 0.002, along with an R Square value of 0.296. Accordingly, work environment and work motivation warrant attention in efforts to enhance employee job satisfaction at KSP Semarak Dana Mojokerto.
Pengaruh Human Relations dan Team Work Terhadap Kinerja Karyawan pada PT Kreasi Prima Perkasa Ngoro Mojokerto Risa Alfiah Menganti; Nersiwad Nersiwad; Toto Heru Dwihandoko
Jurnal Ilmiah Ekonomi dan Manajemen Indonesia Vol. 2 No. 2 (2026): JULI-DESEMBER
Publisher : Indo Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/2zrj5750

Abstract

Employee performance is an important factor in achieving organizational objectives, particularly in construction and vehicle body manufacturing where work processes depend on coordination among units.  This study aims to analyze the effects of human relations and teamwork on employee performance at PT Kreasi Prima Perkasa Ngoro Mojokerto. The study employed a quantitative causal-associative approach. The population consisted of 60 employees, and all members of the population were selected using saturated sampling. Data were collected through observation, interviews, questionnaires, and documentation, and analyzed using validity and reliability tests, classical assumption tests, multiple linear regression, t-test, F-test, and the coefficient of determination with IBM SPSS Statistics 26. The results show that human relations has a positive and significant effect on employee performance, with a regression coefficient of 0.410, t-value of 3.225, and significance of 0.002. Teamwork also has a positive and significant effect, with a regression coefficient of 0.468, t-value of 3.232, and significance of 0.002. Simultaneously, human relations and teamwork significantly affect employee performance, with an F-value of 41.988 and significance of 0.000. The coefficient of determination is 0.596, indicating that 59.6% of employee performance variation is explained by the two independent variables, while 40.4% is explained by other factors outside the model. The findings emphasize the importance of strengthening interpersonal relationships, communication, coordination, and collaborative work in improving employee performance.
Pengaruh Lingkungan Kerja dan Work Life Balance terhadap Kinerja Karyawan CV. Romen Sport Sidoarjo Siti Roina Laili; Hartono Hartono; Toto Heru Dwihandoko
Jurnal Ilmiah Ekonomi dan Manajemen Indonesia Vol. 2 No. 2 (2026): JULI-DESEMBER
Publisher : Indo Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/zspk1079

Abstract

The successful achievement of production targets at CV. Romen Sport Sidoarjo, a plastic manufacturing plant, is determined by the level of employee performance. This study examines the influence of the work environment and work-life balance, both individually and collectively, on performance. Forty factory employees were selected as respondents using the saturated sampling method within a quantitative research framework. Data collection involved field observations, interviews, and Likert-scale questionnaires. Multiple linear regression analysis using SPSS software served as the tool for hypothesis testing. The findings indicate that the work environment independently drives a significant increase in employee performance, with a regression coefficient of 0.672 and a significance level of 0.000. Work-life balance also demonstrates a positive and significant partial effect, with a coefficient of 0.777 and a significance level of 0.000. The synergy between these two aspects was found to have a significant simultaneous impact on employee performance (F-statistic = 19.327). Together, these two independent variables account for 51.1% of the variation in performance, while the remaining portion is influenced by factors outside the scope of this study.
Pengaruh Motivasi Kerja, Lingkungan Kerja, Dan Beban Kerja Terhadap Kinerja Karyawan Pada PT. SGN Pabrik Gula Gempolkerep Kabupaten Mojokerto Yusuf Dwi Nur Rahmad; Kasnowo Kasnowo; Toto Heru Dwihandoko
Indonesian Journal of Innovation Science and Knowledge Vol. 3 No. 3 (2026): IJISK 2026
Publisher : Fakultas Pendidikan Ilmu Keguruan, Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/ijisk.v3i3.472

Abstract

Penelitian ini bertujuan untuk mengetahui dan menganalisis pengaruh motivasi kerja, lingkungan kerja, dan beban kerja terhadap kinerja karyawan pada PT SGN Pabrik Gula Gempolkrep Kabupaten Mojokerto, baik secara parsial maupun simultan. Penelitian menggunakan pendekatan kuantitatif dengan jenis penelitian asosiatif kausal. Populasi penelitian berjumlah 328 karyawan bagian produksi dengan sampel sebanyak 180 responden yang ditentukan menggunakan rumus Slovin dengan tingkat kesalahan 5% dan teknik simple random sampling. Pengumpulan data dilakukan melalui kuesioner skala Likert, observasi, wawancara, dan dokumentasi. Analisis data menggunakan IBM SPSS Statistics melalui uji validitas, reliabilitas, asumsi klasik, regresi linier berganda, uji t, uji F, dan koefisien determinasi. Hasil penelitian menunjukkan bahwa motivasi kerja berpengaruh positif dan signifikan terhadap kinerja karyawan (t = 3,606; sig. = 0,000). Lingkungan kerja berpengaruh positif dan signifikan (t = 3,629; sig. = 0,000). Beban kerja berpengaruh positif dan signifikan (t = 3,727; sig. = 0,000). Secara simultan, ketiga variabel berpengaruh signifikan terhadap kinerja karyawan (F = 34,593; sig. = 0,000). Nilai R² sebesar 0,371 menunjukkan bahwa 37,1% variasi kinerja karyawan dapat dijelaskan oleh ketiga variabel tersebut, sedangkan 62,9% dipengaruhi oleh faktor lain di luar penelitian. Beban kerja merupakan variabel dengan koefisien regresi terbesar (0,298) dibandingkan motivasi kerja (0,244) dan lingkungan kerja (0,241).
Pengaruh Dukungan Organisasi Dan Beban Kerja Terhadap Turnover Intention Pada Karyawan Saganext Official Store (Umkm Sepatu Lokal Di Mojokerto) Muhammad Ja’far Baihaqi; Toto Heru Dwihandoko; Agoes Hadi Poernomo
Indonesian Journal of Innovation Science and Knowledge Vol. 3 No. 3 (2026): IJISK 2026
Publisher : Fakultas Pendidikan Ilmu Keguruan, Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/ijisk.v3i3.473

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh dukungan organisasi dan beban kerja terhadap turnover intention pada karyawan Saganext Official Store Mojokerto, baik secara parsial maupun simultan. Penelitian menggunakan pendekatan kuantitatif dengan jenis penelitian asosiatif kausal. Populasi sekaligus sampel penelitian adalah seluruh karyawan kontrak Saganext Official Store yang berjumlah 55 orang dengan teknik sampling jenuh. Data dikumpulkan melalui kuesioner skala Likert 1-4 dan dianalisis menggunakan regresi linier berganda, uji t, uji F, serta koefisien determinasi dengan bantuan IBM SPSS Statistics 26. Hasil penelitian menunjukkan bahwa dukungan organisasi berpengaruh negatif dan signifikan terhadap turnover intention (t = -4,051; sig. = 0,000). Beban kerja berpengaruh positif dan signifikan terhadap turnover intention (t = 3,599; sig. = 0,001). Secara simultan, dukungan organisasi dan beban kerja berpengaruh signifikan terhadap turnover intention (F = 225,682; sig. = 0,000). Nilai R² sebesar 0,897 menunjukkan bahwa 89,7% variasi turnover intention dapat dijelaskan oleh kedua variabel tersebut, sedangkan 10,3% dipengaruhi faktor lain. Dukungan organisasi merupakan variabel yang memiliki pengaruh dominan terhadap turnover intention dengan koefisien regresi -0,650. Temuan ini menegaskan pentingnya peningkatan dukungan organisasi dan pengelolaan beban kerja yang proporsional untuk menekan turnover intention karyawan.
The Influence of Service Quality and Product Quality on Repeat Purchase Decisions Through Customer Satisfaction as an Intervening Variable at UD Wijaya as a Rice Supplier in Dlanggu Mojokerto Syamsudin Wijaya; Toto Heru Dwihandoko; Eny Setyariningsih
Jurnal Ekonomi Islam, Akuntansi, dan Manajemen Vol. 2 No. 4 (2026): Agustus
Publisher : Utami Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70963/jeiam.v2i4.916

Abstract

Competition among rice suppliers requires firms to maintain service and product quality so that customers continue to repurchase. Usaha Dagang Wijaya in Dlanggu, Mojokerto faces competitive pressure from suppliers offering similar products; therefore, customer retention depends on consistent transaction experiences and products that meet expectations. This study analyzes the effects of service quality and product quality on repurchase decisions, both directly and through customer satisfaction as an intervening variable. A quantitative correlational approach was applied to a population and census sample of 80 regular customers. Data were collected through questionnaires, observation, and documentation, then analyzed using two multiple linear regression equations and the Sobel test. The results show that service quality significantly affects customer satisfaction, with a t value of 2.015 and a significance level of 0.047, while product quality significantly affects customer satisfaction, with a t value of 5.090 and a significance level of 0.000. Service quality, product quality, and customer satisfaction also significantly affect repurchase decisions, with t values of 2.358, 1.993, and 2.020, respectively. The model explains 33.0 percent of the variation in repurchase decisions. However, the Sobel test indicates that customer satisfaction does not mediate the effect of service quality or product quality on repurchase decisions because the Sobel statistics are 1.42 and 1.88, both below 1.96. These findings indicate that service and product quality primarily influence repurchase decisions through direct effects rather than through customer satisfaction as a mediating mechanism.
The Influence Of Service Quality And Price On Customer Loyalty Through Customer Satisfaction As An Intervening Variable For Wahana .Net Customers In Mojokusumo Village, Kemlagi District, Mojokerto Regency Sigit Priambodo; Toto Heru Dwihandoko; Eny Setyariningsih
Jurnal Ekonomi Islam, Akuntansi, dan Manajemen Vol. 2 No. 4 (2026): Agustus
Publisher : Utami Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70963/jeiam.v2i4.917

Abstract

PCompetition among internet service providers requires companies to retain customers through reliable service quality, appropriate pricing, and satisfactory service experiences. This study aims to analyze the effects of service quality and price on customer loyalty, both directly and through customer satisfaction as an intervening variable among Wahana.Net customers in Mojokusumo Village, Kemlagi District, Mojokerto Regency. A quantitative approach was applied using a correlational design and descriptive analysis. The population consisted of 97 permanent customers, all of whom were included through saturated sampling. Data were collected through questionnaires, observation, and literature study and analyzed using two multiple linear regression equations and the Sobel test. The results show that service quality significantly affects customer satisfaction, with a t-value of 4.117 and a significance level of 0.000, while price significantly affects customer satisfaction, with a t-value of 6.166 and a significance level of 0.000. Service quality does not have a significant direct effect on customer loyalty, with a significance level of 0.226, and price also has no significant direct effect, with a significance level of 0.802. In contrast, customer satisfaction significantly affects customer loyalty, with a t-value of 4.444 and a significance level of 0.000. The Sobel test confirms that customer satisfaction mediates the effect of service quality on loyalty with a value of 3.01 and mediates the effect of price on loyalty with a value of 3.61. These findings indicate that Wahana.Net customer loyalty is primarily strengthened through customer satisfaction as the linking mechanism between service quality and price and customer loyalty.
Co-Authors Abdul Karim Abdul Karim Afandi, Arif Agoes Hadi Poernomo Aida Anjelina Alfiana Amelia Asma’ul Windasari Arindi Listasari Aula, Vikrul Budi Utami Budi Utami Dean Faris Pandea Dian Novitasari Dwi Fitriyani, Dwi Dwi Silvialorensa, Dina Eko Budi Lestari Evi Sirait Fitri Isnaini, Nurdiana Galang Dewa Maulana Hadi Purnomo, Agus Hari Setiono, Hari Hartono Hartono Hartono Hartono Hartono Hartono Hartono Hartono Hernanik, Nova Dwi Hidayat, M. Syamsul Imam Baidlowi Imam Baidlowi Baidlowi Indra Kusumawati Jarul Mustajirin Junus Paulus Patty kasnowo, kasnowo Kusumawati, Indra Latifa, Havna Nur M. Adik Rudiyanto M. Syamsul Hidayat M.Syamsul Hidayat Mohammad Ainur Rofik Mohammad Muslimin Mohammad Muslimin Muhamad Rifa’i Muhammad Ja’far Baihaqi Muslimin, Mohammad Nersiwad Nersiwad Nersiwad Nisa'ul Kaamilah Noviandhi Sanggar Nirvandhi Nur Ainiyah Nur Ainiyah Nur Puji Astutik Nur Rosyidah Patty, Junus Paulus Pratidina, Shinta Muji Putri Aulia Sofiana Putri, Meyleni Rahayu Rahayu Rahayu Retno Ayu Deyandra, Anisa Rini Armin Rini Armin Risa Alfiah Menganti Roosganda Elizabeth ROOSGANDA ELIZABETH Rosyidah, Nur Saifuddin Zuhri Setyariningsih, Eny Sigit Priambodo sintesa, nika Sirait, Evi Siti Roina Laili SYAIFUL BAHRI Syamsudin Wijaya SYAMSUL HIDAYAT Syamsul Hidayat, Mohamad Tatas Ridho Nugroho Tio Arriela Doloksaribu Tiragiajeng Fandira Tri Anggun Melen Novari Verlandes, Yuliasnita Vina Linda Maulah Yolanda Putri Sabrina Young Parulian Panggabean Yusuf Dwi Nur Rahmad Zainal Abidin Zainal Abidin