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All Journal Suluh Pembangunan: Journal of Extension and Development Teknika: Jurnal Sains dan Teknologi AGRITEPA: Jurnal Ilmu dan Teknologi Pertanian Jurnal Sosio Agribisnis Agro Ekonomi AGRISAINTIFIKA Jurnal Ilmu-ilmu Pertanian JOURNAL OF INDUSTRIAL AND MANUFACTURE ENGINEERING Jurnal SEPA (Social Economic and Agribusiness Journal) Jurnal Pertanian Agros JURNAL REKAYASA SISTEM INDUSTRI JURNAL AGRICA Magisma: Jurnal Ilmiah Ekonomi dan Bisnis Indonesian Journal of Community Services Jurnal Manajemen Bisnis Jurnal Pemberdayaan Masyarakat Universitas Al Azhar Indonesia Journal of halal product and research (JHPR) Jurnal Agroristek JURNAL ILMIAH AGRINECA Airlangga Journal of Innovation Management Jurnal Dinamika Sosial Ekonomi Agri Wiralodra Agrimansion: Agribusiness Management & Extension Anjoro : International Journal of Agriculture and Business Agroteksos Proceedings Series on Physical & Formal Sciences Jurnal Pengabdian Masyarakat : Pemberdayaan, Inovasi dan Perubahan Journal of ASEAN Dynamics and Beyond Veteran Society : Jurnal Pengabdian Masyarakat Journal of Agribusiness Science and Rural Development Jurnal Jarlit Mediagro VIGOR: JURNAL ILMU PERTANIAN TROPIKA DAN SUBTROPIKA Journal of Economic and Management (JECMA) Sejahtera: Jurnal Inspirasi Mengabdi Untuk Negeri Jurnal Bisnis Manajemen dan Akuntansi Journal Science Innovation and Technology (SINTECH) Proceeding of International Conference Health, Science And Technology (ICOHETECH) Madani : Jurnal Pengabdian Kepada Masyarakat Journal of Business and Political Economy: Biannual Review of The Indonesian Economy Review Jurnal REP (Riset Ekonomi Pembangunan) Journal Of Agribusiness, Social and Economic Jurnal Pengabdian dan Pemberdayaan Masyarakat Inovatif paradigma agribisnis Jurnal Ilmiah dan Kajian Akademik
Wahyu Adhi Saputro
Universitas Jenderal Soedirman
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Journal : jurnal rekayasa sistem industri

 1 
PENGUKURAN TINGKAT KEPUASAN KONSUMEN TERHADAP KUALITAS PELAYANAN ETHIKOPIA COFFEE DI KABUPATEN SLEMAN Tri Wisudawati; Wahyu Adhi Saputro
JURNAL REKAYASA SISTEM INDUSTRI Vol 5 No 2 (2020): (Mei 2020)
Publisher : Universitas Putera Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (844.541 KB) | DOI: 10.33884/jrsi.v5i2.1831

Abstract

The coffe shop is not just a place to drink coffe but is a lifestyle. Coffee had a positive development trend in accordance with the habits of many people to drink coffee. One of the cafes that is currently popular in Sleman Regency is Ethikopia Coffee. Ethikopia Coffe visitors are satisfied to enjoy coffe products. This study aims to determine the final level of and italic statisfaction using servqual and in terms of five aspects namely tangibility, reliability, responsiveness, assurance and empathy. This study used 30 samples with method a accidental sampling. Servqual score shows the average value gab for each dimension, tangible (-0.75), reliability (-0.47), responsive (-0.20) assurance (-1.01) and empathy (-0,42). The IPA analysis on Ethikopia Coffe that needs to be improved is in quadrant I is the tangible, responsive and empathic dimensions.
Co-Authors Aditya Solichin Aditya Solichin Ahmad Fauzi Ahmad Fauzi Ali Hasyim Al Rosyid Ali Hasyim Al Rosyid Ali Hasyim Al Rosyid Ali Hasyim Al Rosyid Ali Hasyim Al rosyid, Ali Hasyim Altri Mulyani Amalia, Dhea Ayu Resky Anggrasari, Herdiana Any Suryantini Aris Prio Agus Santoso Budi Dharmawan Budi Dharmawan Budiyoko Budiyoko Budiyoko Budiyoko Budiyoko Budiyoko Budiyoko Candarisma Dhanes Noor Viana Candarisma Dhanes Noor Viana Candarisma Dhanes Noor Viana Devi Aprilia Dewanti Risa Utami Dewi Oktaviyanti Dhea Ayu Resky Amalia Dhea Ayu Resky Amalia Dhea Ayu Resky Amalia Dindy Darmawati Putri Ecclisia Sulistyowati Ecclisia Sulistyowati Ecclisia Sulistyowati Eka Nur Jannah Fachruddin Edi Nugroho Saputro Fauzi Ahmad Muda Fery Wisnu Saputro Fery Wisnu Saputro, Fery Wisnu Fitri Amalinda Harahap Garnet Filemon Helbawanti, Octaviana Helbawanti, Octaviana Helbawanti Indah Wahyu Utami Indrawan Firdauzi Irene Kartika Eka Wijayanti Kumaratih Kumaratungga Dewi Kurniawan, Thauefek Kusnaman, Djeimy Lestari, Retna Dewi Lily Katniaty Lutfi Zukkifli Lyly Katniati Malinda Aptika Rachmah Masyhuri Masyhuri Moh. Yusuf Dawud Muhammad Bachtiar Musthafa Muhammad Soleh Mustaufik Musta’in Musta’in Musta’in Musta’in Ningrum, Restie Novita Novitaningrum, Restie Prasetyo, Kunandar Pratiwi, Liana Fatma Leslie Qurotu Ayun Qurotu Ayun Ramadhani A Sunaryono Ramadhani Ardhianto Karsa Sunaryono Ringgo Ismoyo Buwono Ringgo Ismoyo Buwono Romadhoni Usflida Sari Rosita Dewati, Rosita Safitri Nur Rohmah Shidiq Kurniawan Singgih Purnomo Sri Hidayati Sulistyowati, Ecclisia Sunendar Sunendar Sunendar Thauefek Kurniawan Tri Wisudawati Tri Wisudawati Tri Wisudawati Tri Wisudawati Ulfa, Amalia Nadifta Ulfah Nurdiani Umi Salamah Umi Salamah Utami, Dewanti Risa Utomo, Widianto Prasetyo Viana, Candarisma Dhanes Noor Widianto Prasetyo Utomo Wisudawati, Tri Wiwik Sariningsih Yuli Fidayani Yuli Fidayani Yunita Firdha Kyswantoro Zulkifli, Lutfi