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Journal : Scientific Journal of Informatics

Geographic Information System for Booking Beauty Salon and Barber Shop with an Android-Based ECRM Approach Dharma Krisna Putra, Kadek; Piarsa, I Nyoman; Sukarsa, I Made
Scientific Journal of Informatics Vol 7, No 1 (2020): May 2020
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/sji.v7i1.22675

Abstract

Beauty salons and barber shop are a necessity for almost everyone. Nowadays, the business processes of them mostly still use conventional methods. The method gives obstacles to customers who have a lot of activities, for example, they have to come directly to the beauty salon or barber shop to take the queue. In addition, it is hard to promote, communicate and assess without E-CRM media. The location is also difficult to find because there is no guide mark on Google Maps. The Geographic Information System for Booking Beauty Salon and Barber Shop provides solutions for making scheduled bookings and transactions by using the e-CRM approach as in the application of promotional features to attract customers. There are some features offered in the application, such as chat features for communication, rating and review features to assess the services obtained, and route feature as a solution to show the location of selected vendors. The implementation process requires an Android smartphone and a computer device with software including Android Studio, SQLYog, XAMPP, and Visual Studio Code. The results of the implementation of the system based on the questionnaire showed 25.8% answered 'excellent', 45.7% answered 'good', 28.3% answered 'enough', and 0.2% answered 'bad'.
Reminder and Online Booking Features at Android-Based Motorcycle Repair Shop Marketplace Mahendra, Wayan Dony; Sukarsa, I Made; Cahyawan, AA.Kt. Agung
Scientific Journal of Informatics Vol 7, No 1 (2020): May 2020
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/sji.v7i1.22212

Abstract

Generally, vehicle service is a must for the vehicle owner. However, due to tight work routines, people often forget to service their vehicles. In addition, the service process is still using a manual system, such as taking a queue number which leads to the long queue of the service time. An Android-based Motorcycle Repair Shop Information System provides a solution to remind people to do a regular service on their vehicles with a reminder feature and make online bookings.  The system development uses the SDLC (System Development Life Cycle) method. The implementation process requires an Android smartphone and a computer device by using MySQL as data storage, Firebase as a notification sender, React native and Visual Studio Code are used for developing the system. The results of the UAT test (user acceptance testing) from 20 users show 55,8% answered agree to the display, features and flow of the system, 39,5% answered strongly agree to the three question parameters, and 4,7% answered disagree with the flow and display of the system.
Software as a Service: Design and Build Lower Usage Cost Email Marketing for Hospitality Industry Sukarsa, I Made; Buana, Putu Wira; Arynasta, I Putu Krisna
Scientific Journal of Informatics Vol 7, No 2 (2020): November 2020
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/sji.v7i2.25498

Abstract

The hospitality industry is an industry that is very customer-focused because it relies on customer information. Therefore, Customer Relationship Management (CRM) is implemented worldwide in this sector. Many features of CRM applications that are often not suitable for use by small and medium companies also make features in CRM applications tend to be wasteful. This paper aims to develop a software as a service CRM with lower usage costs without imposing development costs on users and focuses on email marketing features and data exchange integration. The system development uses the SDLC (System Development Life Cycle) method. Testing in this paper was conducted with User Acceptance Testing (UAT) where managers or hotel owners and students in the field of information technology use the application system then provide an assessment through a questionnaire. The total score obtained from 30 respondents is 1233 and be on point between the Quartile III (1200) and the Maximum score point (1500) base on LSR interpretation scaling and showed the system is considered positive and successful. The conclusion of this study is the application system can be used by hoteliers in the hospitality industry at various levels of the company to carry out functions that support customer relationship management and email marketing.
Software as a Service: Design and Build Lower Usage Cost Email Marketing for Hospitality Industry Sukarsa, I Made; Buana, Putu Wira; Arynasta, I Putu Krisna
Scientific Journal of Informatics Vol 7, No 2 (2020): November 2020
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/sji.v7i2.25498

Abstract

The hospitality industry is an industry that is very customer-focused because it relies on customer information. Therefore, Customer Relationship Management (CRM) is implemented worldwide in this sector. Many features of CRM applications that are often not suitable for use by small and medium companies also make features in CRM applications tend to be wasteful. This paper aims to develop a software as a service CRM with lower usage costs without imposing development costs on users and focuses on email marketing features and data exchange integration. The system development uses the SDLC (System Development Life Cycle) method. Testing in this paper was conducted with User Acceptance Testing (UAT) where managers or hotel owners and students in the field of information technology use the application system then provide an assessment through a questionnaire. The total score obtained from 30 respondents is 1233 and be on point between the Quartile III (1200) and the Maximum score point (1500) base on LSR interpretation scaling and showed the system is considered positive and successful. The conclusion of this study is the application system can be used by hoteliers in the hospitality industry at various levels of the company to carry out functions that support customer relationship management and email marketing.
Geographic Information System for Booking Beauty Salon and Barber Shop with an Android-Based ECRM Approach Dharma Krisna Putra, Kadek; Piarsa, I Nyoman; Sukarsa, I Made
Scientific Journal of Informatics Vol 7, No 1 (2020): May 2020
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/sji.v7i1.22675

Abstract

Beauty salons and barber shop are a necessity for almost everyone. Nowadays, the business processes of them mostly still use conventional methods. The method gives obstacles to customers who have a lot of activities, for example, they have to come directly to the beauty salon or barber shop to take the queue. In addition, it is hard to promote, communicate and assess without E-CRM media. The location is also difficult to find because there is no guide mark on Google Maps. The Geographic Information System for Booking Beauty Salon and Barber Shop provides solutions for making scheduled bookings and transactions by using the e-CRM approach as in the application of promotional features to attract customers. There are some features offered in the application, such as chat features for communication, rating and review features to assess the services obtained, and route feature as a solution to show the location of selected vendors. The implementation process requires an Android smartphone and a computer device with software including Android Studio, SQLYog, XAMPP, and Visual Studio Code. The results of the implementation of the system based on the questionnaire showed 25.8% answered 'excellent', 45.7% answered 'good', 28.3% answered 'enough', and 0.2% answered 'bad'.
Goal Directed Design Method Application on UI/UX of Dua Mata Mobile Apps Sukarsa, I Made; Piarsa, I Nyoman; Linggar Sukarta, Erlangga Bayu; Wisswani, Ni Wayan
Scientific Journal of Informatics Vol 8, No 2 (2021): November 2021
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/sji.v8i2.30216

Abstract

Purpose: Dua Mata is a mobile and website-based community service application intended for residents of South Kuta. Evaluation of existing designs is needed to assess whether the user interface design can provide user satisfaction. The aim this paper to evaluate the UI/UX of Dua Mata using QUIM method. Methods: Research, Modeling, requirement definition, Framework Definition, and Refinements are the step of the GDD method. The QUIM method aims to prioritize indicators that need to be fixed in the old design: Resource Utilization, Minimal Memory Load, and Security. Modeling determined respondents who will do the second test and in requirement definition stage scenarios are chosen. The selected scenario is registering, forgetting passwords, searching directories, ordering, and adding services. The framework definition and refinement is the stage of making a wireframe then prototype and tested. Result: The test results showed a big decrease in the scenario completion time by 39.41 seconds in the register scenario. The score on the Resource Utilization indicator has increased by 8 points, the Minimum Memory Load indicator is 9 points and the Security indicator is 6 points. Novelty: The novelty is that the increasing of the Resource Utilization indicator indicates the new design has a higher level of user satisfaction than the old design
Reminder and Online Booking Features at Android-Based Motorcycle Repair Shop Marketplace Wayan Dony Mahendra; I Made Sukarsa; AA.Kt. Agung Cahyawan
Scientific Journal of Informatics Vol 7, No 1 (2020): May 2020
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/sji.v7i1.22212

Abstract

Generally, vehicle service is a must for the vehicle owner. However, due to tight work routines, people often forget to service their vehicles. In addition, the service process is still using a manual system, such as taking a queue number which leads to the long queue of the service time. An Android-based Motorcycle Repair Shop Information System provides a solution to remind people to do a regular service on their vehicles with a reminder feature and make online bookings.  The system development uses the SDLC (System Development Life Cycle) method. The implementation process requires an Android smartphone and a computer device by using MySQL as data storage, Firebase as a notification sender, React native and Visual Studio Code are used for developing the system. The results of the UAT test (user acceptance testing) from 20 users show 55,8% answered agree to the display, features and flow of the system, 39,5% answered strongly agree to the three question parameters, and 4,7% answered disagree with the flow and display of the system.
Co-Authors A.A Primaningrat Gita Puspita A.A. Istri Alit Dwi Purnamaningrat Agus Aan Jiwa Permana Ahmad Budi Setiawan Ahmad Hanafi Anak Agung Ketut Agung Cahyawan Anak Agung Ketut Agung Cahyawan Wiranatha Anak Agung Kompiang Oka Sudana Anak Agung Ngurah Aditya Winata Anak Agung Ngurah Hary Susila Anastia petika Andreyana, Putu Veda Anindya Santika Devi Antara, I Kadek Ari Melinia Arsa, Dewa Made Sri Arya Utama, I Putu Juliarta Arynasta, I Putu Krisna Ayu Wirdiani Bambang Wahyudi Buana, I Putu Wira Candra, I Putu Wijaya Adi Christine Regilia Suwu Cristianto, Cevin Wahyu Defri Gentia Deria Dwi Antari Desak Made Novita Deshiwa Budilaksana Dewa Agung Krishna Arimbawa P Dewa Ayu Indah Cahya Dewi Dewa Komang Mahardika Dewi, Ni Putu Ari Sinta Dharma Krisna Putra, Kadek Dharmawan, K. Panji Dicky, Devtian Dina Wahyuni Puteri Duman Care Khrisne Dwi Putra Githa Dwi Rusjayanthi, Dwi Dwipayana, Ida Bagus Alit Fajar Firmansyah Fatmawati Fatmawati Febe Niken Damayanti G M Arya Sasmita Gede Anantaswarya Abhisena Gede Suryawan, Gede Gunawan, I Kadek Gunawan, I Putu Gus Arisna, I Wayan Gusti Agung Ayu Putri Hary Susila, Anak Agung Ngurah I Gede Aditya Nugraha I Gede Bagus Premana Putra I Gede Bagus Premana Putra I Gede Sugita Aryandana I Gede Sumiarta Adinata I Gede Wira Yudha Lesmana I Gusti Agung Oka Widiarsana I Gusti Made Satriya Wibawa I Gusti Ngurah Wira Dharma I Kadek Ari Melinia Antara I Kadek Gunawan I Kadek Owen Nirvana Kaskora I Kadek Teo Prayoga Kartika I Ketut Adi Purnawan I Ketut Gede Darma Putra I Ketut Gede Darma Putra I ketut Gede Darma Putra I Ketut Suweca, I Ketut I Komang Surya Nata Negara, I Komang Surya I Made Agus Dwi Suarjaya I Made Budi Sentana I Made Indrayana, I Made I Made Oka Widyantara I Made Rama Pradana I Made Rian Suputra I Made Sunia Raharja I Made Sunia Raharja, I Made Sunia I Made Suwija Putra I Made Wahyu Saputra I Nyoman Piarsa I Nyoman Satria Paliwahet I Putu Ade Ambara Putra I Putu Agastya Harta Pratama I Putu Agung Bayupati I Putu Agus Eka Darma Udayana I Putu Agus Eka Darma Udayana, I Putu Agus Eka I Putu Arya Dharmaadi I Putu Arya Dharmadi I Wayan Wahyu Gautama Ida Ayu Putu Wipra Astiti Ida Bagus Ananda Paramartha Indra Dwi Cahya Setyawan Jo, Minho Juli Astuti, Ni Putu Kadek Alit Sudiyana Kadek Ayu Fitri Aryanti Kadek Suar Wibawa Kadek Wahyu Mega Duta Kadek Yartono Ketut Gede Darma Putra, I Ketut Yudhi Mahartha Komang Budiarta Kristiani Br Munthe Kurniawan, Laurensius Adi Kusnanda, I Gede Ryoga Laurensius Adi Kurniawan Lie Jasa Linggar Sukarta, Erlangga Bayu Made Kembar Sri Budhi Made Sudarma Made Sudarma Made Sudarma Mahaputra, Pande Bagus Narendra Mahayasih, Ni Putu Putri Chintyadewi Mahendra, Wayan Dony Minho Jo Minho Jo Muhammad Febrian Rachmadhan Amri Naser Jawas Naser Jawas Ngakan Nyoman Pandika Pinata Ni Kadek Ayu Anggraeni Ni Kadek Yuliastin Ni Luh Gede Pivin Suwirmayanti, S.Kom, MT, Ni Luh Gede Pivin Ni Made Ayu Krisna Cahyadi Ni Made Ika Marini Mandenni Ni Made Suasti Wulanyani Ni Nyoman Yoni Try Jayanti, Ni Nyoman Ni Nyoman Yuliarmi Ni Putu Sutramiani Ni Wayan Wisswani Ni Wayan Wisswani Ni Wayan Wisswani Ni Wayan Wisswani Nugraha, Putu Tulus Nur, Adji Mochamad Nyoman Putra Sastra Pradipta, Oka Ananta Pranata, I Nyoman Krisna Prasetyo, Ryan Teguh PRAWIRA, I WAYAN KARANG YUDHA Puteri, Dina Wahyuni Putra Pinajeng, I Kadek Trio Putra, I Made Suwija Putra, Krishna Mahendra Putri Shinta Dewi Putu Gede Arya Sumertha Yasa Putu Gede Arya Sumertha Yasa Putu Oka Yudiantara Putu Putri Wrestra Saridewi Putu Satya Saputra Putu Wira Buana Redemta Bunga, Redemta Ricky Aurelius Nurtanto Diaz Ricky Aurelius Nutanto Diaz, Ricky Aurelius Rika Hari Wahyuni Riza Afriza Islami Rocky Oktaviano Rukmi Sari Hartati Rusjayanthi, Ni Kadek Dwi Sang Made Muryawan Santiari, Desak Made Saputra, Gede Rizky Chandra Saraswati, Ni Wayan Sumartini Sri Ambar Pratiwi Suarnata, I Gede Sudana, A.A. Kompiang Oka Sunia Raharja, I Made Susila, Anak Agung Ngurah Hary Sweta, I Nyoman Umbaraditha, Kadek Satria Utama, I Putu Juliarta Arya Wayan Dony Mahendra Wirayuda, I Made Bagus Surya Wisswani, Wayan Yudi Pratistha, Pande Made