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Journal : Academic Journal Research

IMPLEMENTING TOTAL QUALITY MANAGEMENT TO ENHANCE ISLAMIC EDUCATION QUALITY: A CASE STUDY OF INTEGRATED ISLAMIC SCHOOLS IN JAMBI, INDONESIA Rifai, Muhammad; Syukri, Ahmad; Fadillah, Fadillah
Academic Journal Research Vol. 3 No. 2 (2025): Academic Journal Research
Publisher : Antis Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/acjoure.v3i2.365

Abstract

Objective: This study aims to evaluate the implementation of Total Quality Management (TQM) in improving the quality of Islamic education at Integrated Islamic Schools (SIT) in Jambi Province. The background of this study rests on the need for integrated quality management in Islamic educational institutions, along with the increasing demands for the quality of professional and spiritual value-based educational services. Method: This research used a qualitative approach with a multicluster case study design on three SITs that were purposively selected. Data collection techniques included in-depth interviews, participatory observation, and documentation, while data analysis was conducted interactively through data reduction, presentation, and verification. Results: The results show that the main principles of TQM, such as total involvement, continuous improvement, and customer satisfaction orientation have begun to be internalized in school management. School principals play a central role in promoting a culture of quality, although there are still challenges in quality documentation, understanding internal customers, and limited human resource development. Novelty: An important finding of this study is the integration of TQM principles with Islamic values contextually applied in SIT management culture. This study provides theoretical contributions in the development of a spiritual-based TQM framework, as well as practical recommendations to strengthen quality assurance systems in Islamic educational institutions.
Co-Authors A Halim Abdullah Firdaus Andini, Hani Anis Malik Thoha Anwar Us, Kasful Arief Rahman Hakim Asmariani, Asmariani Awal, Robiul Badarusyamsy Bafadhal, Husin Barus, Desli Natalia Diprata, Aprizal Wahyudi Dwi Nurfaisal, Muhammad Eva, Eva Fachrizal, Muhammad Fadillah Fadillah Fitrananda, Reynaldi Fitri, Nurul Frarera, Andre Nova Gani, Ruslan Abd Gina Fauziah Ginting, Shynta Sri Wahyuni Guna, Leo Andi Habiburrahman Habiburrahman, Habiburrahman Harianto, Dodi Haryani, Duwi Hidayati, Zulfa Rahmat Imam Subekti Inrinofita Sari Ishak, Gos Jefri Marzal Kasful Anwar Kasful Anwar Us, Kasful Anwar Khardi, Syarifuddin Kiki Mikail, Kiki Krisnaldy Krisnaldy, Krisnaldy Lukman Hakim M. Syahran Jailani Maghfiroh Yanuarti MASRURI, M Maulana, Muhammad Akbar Mega Fatimah Rosana Muhaimin Muhaimin Muhammad Faqih Muhammad Muhammad Muhammad Rifai Neneng Hasanah Nilfatri , Nilfatri Nurfaisal, Muhammad Dwi Nurmadiah, Nurmadiah Nurwita, Nurwita Pardede, Diah Hafni Pasaribu, Veta Lidya Pasaribu, Veta Lidya Delimah Poetra, Bilal Ambara Herlando Pramudia, Yogha Prawesty, Dias Ayu Qarni, Waizul Ramlah Ramlah Salminawati Sandi, Qalka Sandy, Trio May Sanny, Arief Maulana Sasono, Heri Senen Senen Septian, Yudhi Shobri, Rahmat Siamto, Wahadi Sirajuddin Fikri, Muhammad Siti Halimah Soepandi, Amun Sugeng Santoso Sulaiman Sulaiman Sulistyani, Sinta Susrianto, Doni Sutiman Sutiman, Sutiman Syahrizal, Hasan Sya’bana, Dzul Fadli Taufik Wahdaniyah, Nurul Yenti, Zerfina Yunita, Erin Zarfina Yenti Zelvian, Padri