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All Journal Conference In Business, Accounting And Management (Cbam) 2012 Jurnal Ilmiah Telaah Manajemen Jurnal Bisnis dan Ekonomi Proceeding Fakultas Ekonomi E-Bisnis : Jurnal Ilmiah Ekonomi dan Bisnis JDM (Jurnal Dinamika Manajemen) Jurnal Mahasiswa Pasca Sarjana Media Ekonomi dan Manajemen Students´ Journal of Economic and Management Proceeding SENDI_U Jurnal Manajemen dan Kewirausahaan (JMDK) Jurnal Mirai Management Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Syntax Literate: Jurnal Ilmiah Indonesia Journal of Economic, Bussines and Accounting (COSTING) EKONOMIS : Journal of Economics and Business IKRA-ITH Informatika : Jurnal Komputer dan Informatika JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) SENTRALISASI SEIKO : Journal of Management & Business Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan IKRA-ITH ABDIMAS IKRA-ITH EKONOMIKA Jesya (Jurnal Ekonomi dan Ekonomi Syariah) YUME : Journal of Management MBIA Jurnal Ekonomika Jurnal Ekonomi Manajemen Sistem Informasi Jurnal Informatika Ekonomi Bisnis Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Ekonomi Dan Bisnis Inobis: Jurnal Inovasi Bisnis dan Manajemen Indonesia Journal of Management and Bussines (JOMB) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Economics and Digital Business Review Jurnal Ekonomika Jurnal Ekonomi Telaah Bisnis Jurnal Locus Penelitian dan Pengabdian Journal of Accounting and Finance Management (JAFM) PERMANA : Jurnal Perpajakan, Manajemen, dan Akuntansi Jurnal Pengabdian Pada Masyarakat Media Abdimas Jurnal Informatika Ekonomi Bisnis Riwayat: Educational Journal of History and Humanities Komunita: Jurnal Pengabdian dan Pemberdayaan Masyarakat IIJSE Journal of Economics and Public Health Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Jurnal Penelitian Pendidikan Indonesia Journal of Ekonomics, Finance, and Management Studies Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis International Journal of Economics and Management Research
Endang Tjahjaningsih
Universitas Stikubank
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The Effect of Person-Organization Fit and Person-Job Fit on Performance with Organizational Citizenship Behavior as Mediation Purbaningrum, Nila Widi; Tjahjaningsih, Endang
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 7 No 3 (2024): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v7i3.5461

Abstract

This research aims to examine the impact of job fit and person-organization fit on performance, using organizational citizenship behavior as a mediating factor. This study approach is quantitative. The type of research used in this research is primary data. The population of this study consisted of 338 employees at Perumda Air Minum Tirta Moedal Semarang City. Sampling was done by purposive method and the sampling technique applied was the Slovin formula, so that the number of samples in this study was 90 respondents. The analysis technique uses a statistical package for social science (SPSS) software version 25. The results of this study indicate that Person Organization Fit, Person job fit affects Organizational Citizenship Behavior. Person Organization Fit does not have a significant impact on employee performance. Person Job Fit and Organizational Citizenship Behavior affect employee performance. Organizational Citizenship Behavior can mediate the impact between Person Organization Fit on employee performance. Organizational Citizenship Behavior can mediate the impact of a Person's Job Fit on employee performance.
The Effect of Competency and Servant Leadership on Performance with Satisfaction as a Mediating Variable (Study at KONI Semarang City) Sugeng Dilianto; Endang Tjahjaningsih
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 1 (2025): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i2.6272

Abstract

The importance of improving performance quality in sports organizations, especially in the context of KONI as an institution that plays a major role in advancing the world of sports in Semarang City. The variables of competence, servant leadership, and job satisfaction play a crucial role in enhancing employee performance. High competence enables employees to complete tasks effectively, while servant leadership fosters a supportive work environment and increases job satisfaction. High job satisfaction will motivate employees to perform better. This study aimed to analyze the effect of competence and servant leadership on performance with satisfaction as a mediating variable (Study at KONI Semarang City). This research is a type of quantitative research. This study's population is athletes, coaches, sports branch managers, KONI managers, and employees of the Youth and Sports Service (Diaspora) of Semarang City, with as many as 250 people. The sampling technique of this study used proportionate stratified random sampling, using the Slovin formula to obtain a sample size of 154. The analysis technique of this research used Statistical Package for Social Science (SPSS) version 26 software. The results of this study indicate that competence and servant leadership have a positive and significant effect on job satisfaction. Competence, Servant leadership, and job satisfaction have a positive and significant effect on employee performance. Job satisfaction cannot mediate Competence in influencing the performance of administrators and employees at KONI Semarang City. Job satisfaction cannot mediate Servant leadership in influencing the performance of administrators and employees at KONI Semarang City.
The Effect of Corporate Image and Product Quality on Loyalty Mediated by Satisfaction: A Case Study on Savings Customers of PT. BPR BKK Jepara (Perseroda) Sri Wulandari Wulandari; Endang Tjahjaningsih
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 9 No 1 (2026): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

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Abstract

Customer loyalty is one of the elements to achieve bank profitability. This study aims to analyze the influence of corporate image, product quality and satisfaction on loyalty. The number of samples in this study was 112 respondents in savings products. Sampling used purposive sampling with the criteria being customers at the operational head office, customer age > 17 years, length of service as a customer for more than 2 years and having at least 2 accounts at PT BPR BKK Jepara (Perseroda). Data analysis techniques include descriptive statistics, instrument testing and multiple linear regression analysis tests, mediation tests using the Sobel test. The results of the data analysis obtained that corporate image has a significant positive effect on satisfaction, product quality has a significant positive effect on satisfaction, corporate image does not affect loyalty, product quality has a significant positive effect on loyalty, satisfaction has a significant positive effect on loyalty. The results of the mediation test obtained that although corporate image does not directly affect loyalty, it can affect loyalty through satisfaction mediation. Product quality affects loyalty through satisfaction mediation.
The Effect of Trust and Service Quality on Loyalty with Satisfaction as a Mediation Variable: A Case Study on Deposit Customers of PT. BPR BKK Jepara (Perseroda) Basri Basri; Endang Tjahjaningsih
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 9 No 1 (2026): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Customers are an essential component as one of the elements of bank credibility. Customer loyalty can be used as an indicator to see the bank's ability to meet customer needs. This study aims to analyze efforts to increase customer loyalty through trust, service quality and satisfaction. The population in this study were deposit customers at PT BPR BKK Jepara (Perseroda). The sample in this study was 100 respondents. Sampling was taken using a purposive sampling technique with the following criteria: being a customer of the operational head office, aged over 17 years and being a customer for more than 1 year. Data analysis techniques used include: respondent description, variable description, instrument test and regression analysis test, and mediation test using the Sobel test. The results of the data analysis indicate that customer trust does not affect satisfaction, service quality has a significant positive effect on satisfaction, customer trust has a significant positive effect on loyalty, service quality has a significant positive effect on loyalty, satisfaction has a significant positive effect on loyalty. The results of the mediation test indicate that satisfaction does not mediate the effect of trust on loyalty. However, satisfaction mediates the effect of service quality on loyalty.
The Effect of Work Life Quality and Work Discipline on Performance with Job Satisfaction as an Intervening Variable (Study on Employees of PT Bank Central Asia, Tbk KCU Tegal) Safitri, Niken Lisna; Tjahjaningsih, Endang
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 3 (2025): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i3.8158

Abstract

PT Bank Central Asia's Tegal Branch is a private financial institution that encounters strong competition from other banks in the area. The overall performance of BCA has shown significant positive growth over the years. However, this growth does not reflect directly on the performance levels of employees at PT Bank Central Asia, Tbk in KCU Tegal. Some employees achieve outstanding scores, indicating improved performance, while others receive lower scores, suggesting a decline in their performance. Employees possessing exceptional skills contribute to better management outcomes within the organization, fostering a professional spirit among them. One way to encourage this is by enhancing the quantity of human resources. The aim of this research was to examine and outline how the quality of work life and work discipline impact performance, using job satisfaction as a middle factor. The study involved 142 employees, with a sample size of 120. Data was collected directly from participants through surveys and was analyzed through linear regression techniques. The findings indicate that both the quality of work life and work discipline significantly affect job satisfaction. Furthermore, work discipline and job satisfaction influence employee performance, but the quality of work life does not have an effect on performance at PT Bank Central Asia, Tbk at KCU Tegal. Job satisfaction effectively mediates the relationship between quality of work life and employee performance, but it does not serve as a mediator for the impact of work discipline on performance at PT Bank Central Asia, Tbk at KCU Tegal.
Effect of Competency and Job Characteristics on Performance with Organizational Citizenship Behavior (OCB) as Mediation (Study on State Civil Apparatus (ASN) Tegal City Government) Astriana, Novika; Tjahjaningsih, Endang
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 9 No 1 (2026): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v9i1.8297

Abstract

Civil Servants are members of state institutions who have the duty to serve the public in a professional, honest, fair, and impartial manner in carrying out state, government, and development functions. that Civil Servants are regulated by a predetermined law that must be obeyed and carried out according to predetermined regulations. Public Servants are apparatus resources tasked with providing services to the community in an honest, fair, and equitable manner. The regulations that have been determined in accordance with the position or field that has been determined must be carried out in accordance with the policies and rules of law that apply. The purpose of the research conducted was to analyse and describe the effect of competence, job characteristics, and Organizational Citizenship on performance, with competence and job characteristics as mediators. The study population was 3,992 employees, with a sample of 100 employees. The main data was taken from primary data sources with a questionnaire method, and analysed by linear regression analysis. Based on the formulation of the problem and objectives presented in this study, associated with the research findings and discussion, several conclusions can be made several conclusions that competence and job characteristics affect OCB. Competence, job characteristics, and OCB affect employee performance in Tegal City Government. OCB is able to mediate the influence of competence and job characteristics on employee performance in Tegal City Government.
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