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All Journal Sosiohumaniora Sosioinforma Sosio Konsepsia EMPATI : JURNAL ILMU KESEJAHTERAAN SOSIAL Prosiding Penelitian dan Pengabdian kepada Masyarakat Share : Social Work Journal AdBispreneur JISPO (Jurnal Ilmu Sosial dan Ilmu Politik) JISIP: Jurnal Ilmu Sosial dan Pendidikan JE (Journal of Empowerment) WELFARE : Jurnal Ilmu Kesejahteraan Sosial Kumawula: Jurnal Pengabdian Kepada Masyarakat Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Focus : Jurnal Pekerjaan Sosial Kebijakan: Jurnal Ilmu Administrasi GUYUB: Journal of Community Engagement International Journal of Islamic Educational Psychology Humanism : Jurnal Pengabdian Masyarakat Jurnal Ilmu Kesejahteraan Sosial Humanitas Jurnal Ilmiah Perlindungan dan Pemberdayaan Sosial (Lindayasos) International Journal of Science and Society (IJSOC) Jurnal Pemberdayaan Masyarakat Indonesia (JPMI) ASEAN Social Work Journal JISIP UNJA (Jurnal Ilmu Sosial Ilmu Politik Universitas Jambi) Warta LPM Peksos: Jurnal Ilmiah Pekerjaan Sosial Jurnal Penelitian dan Pengabdian Kepada Masyarakat (JPPM)
Santoso Tri Raharjo
Fakultas Ilmu Sosial Dan Ilmu Politik Universitas Padjadjaran
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mechanical Engineering Physics Public Health Social Sciences Other

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The Role of Non-Formal Education in Strengthening the Digital Capacity of MSMEs through Telkom Indonesia's CSR Program Soekamto, Restu Widhi; Raharjo, Santoso Tri; Darwis, Rudi Saprudin
JISIP: Jurnal Ilmu Sosial dan Pendidikan Vol 10, No 2 (2026): JISIP (Jurnal Ilmu Sosial dan Pendidikan) (Maret)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/jisip.v10i2.10346

Abstract

Micro, Small, and Medium Enterprises (MSMEs) have significant potential for growth; however, they continue to face various challenges, particularly in digital adaptation. The Corporate Social Responsibility (CSR) program of PT Telkom Indonesia seeks to strengthen the digital capacity of MSMEs through learning processes based on non-formal education methods. This article aims to analyze the role of non-formal education in strengthening the digital capacity of MSMEs through the CSR program of PT Telkom Indonesia, which is implemented through training, mentoring, and the enhancement of digital access. The method used is a descriptive qualitative approach employing a literature study, with documentation as the data collection technique to analyze digitalization efforts in MSME empowerment as part of the CSR program implementation of PT Telkom Indonesia. The findings indicate that training improves human resource capacity, mentoring strengthens business management, legal compliance, and MSME development, while the utilization of digital technology enhances competitiveness and expands market access. The CSR program can thus be understood as a practice of non-formal education that contributes to strengthening the digital capacity of MSMEs.
Co-Authors -, Ishartono A. Rachim, Hadiyanto Adam Bagus Primohardjo Adam Bagus Primohardjo, Adam Bagus Afrida Eko Puteri Afrida Eko Puteri, Afrida Eko Agus Wahyudi Riana Ahmad Saalik Hudan Alfariz Alima Fikri Shidiq Amelia Febriani Putri Amelia Febriani Putri, Amelia Febriani Amirio Tri Kusuma Antik Bintari Aprilia, Marwah Dwita Aprilia, Nadya Putri Apsari, Nurliana C. Ardiansyah, Raka Putra Arie Surya Gutama Arini Fauziah Al haq Arini Fauziah Al haq, Arini Fauziah Aritonang, Johan Immanuel Aufar, Alma Fildzah Aziza Trizilvania Amadea Aziza Trizilvania Amadea, Aziza Trizilvania Bilantara, Naila Hisanah Bimby Gita Rama Putri Binahayati Rusyidi Budhi Wibhawa Budhi Wibhawa Budhi Wibhawa, Budhi Budi M. Taftazani Budi M. Taftazani Chenia Ilma Kirana Chenia Ilma Kirana, Chenia Ilma Cita Insaniah Muhammad Damayanty, Siska Danis Dea Rizky Danis Dea Rizky, Danis Dea Darwis, Rudi S. DARWIS, RUDI SAPARUDIN Dike Farizan Fadhlillah Dike Farizan Fadhlillah, Dike Farizan Dyana C Jatnika Dyana C Jatnika, Dyana C Dyana C. Jatnika Dyana C. Jatnika, Dyana C. Dyta Mardyani Eko Putra, Muhammad Daffa Rizqi Eko Setiawan Eni Setiyawati Eni Setiyawati, Eni Eva Nuriyah Hidayat Faachira Faachira Fachria Octaviani Farakhiyah, Rachel Farrelia Azzahra Fedryansah, Muhammad Ferdiawan, Rachmat Putro Feronika, Ester Sarah Firda Dwi Anjani Gabriela Chrisnita Vani Gabriela Chrisnita Vani, Gabriela Chrisnita Gea, Yusuf Krisman Gigin Ginanjar Kamil Basar Gina Bunga Nayenggita Hadiyanto A. Rachim, Hadiyanto A. Hana Hanifah Hendri Mulyono Hendri Mulyono Hery Wibowo Hery Wibowo, Hery Imya Sinsi Munthe Irvan Sudirman Ishartono - Ishartono Ishartono Ishartono Ishartono Ishartono Ishartono, Ishartono Ishatono Ishatono Ishatono Ishatono, Ishatono Jayawarsa, A.A. Ketut Jouanka, Shenny Des Kamal , Mustfa Kessik, Gisela Khofiffah, Fanesha Khoirunnisa, Regita Kodaruddin, Wina Nurdini Lin Aqiela Lina Lisnawati Lina Lisnawati, Lina lukman effendi Marcelino Vincentius Poluakan Maulana Irfan Maulana Irfan, Maulana Maulana, Guslal Achdi Meilanny Budiarti S. Meilanny Budiarti S., Meilanny Budiarti Meilanny Budiarti Santoso Meilanny Budiarti Santoso, Meilanny Budiarti Meilanny Budiarti, Meilanny Mirajani, Inara Muhamad Rizky Nurdin Muhammad Ali Equatora Muhammad Daffa Rizqi Eko Putra Muhammad Fedryansah Muhammad Fedryansyah Muhammad Fedryansyah, Muhammad Muhammad Ferdryansyah Muhammad Ferdryansyah, Muhammad Nada Kusuma Nada Kusuma, Nada Nandang Mulyana Nandang Mulyana, Nandang Neng Desty Cahyanti Shabilla Nisfi Fahriani A. Nisfi Fahriani A., Nisfi Fahriani Nulhakim, Soni Akhmad Nunung Nurwati Nur Utami, Adristinindya Citra Nurliana Cipta Apsari Nurwari, R. Nunung Ollianti, Reni Novita Poluakan, Marcelino Vincentius Pratama, Yudhistira Anugerah Putri, Risya Ananda Rachel Farakhiyah Rachim, Hadiyanto Abdul Rahadian Riza Modana Rahadian Riza Modana, Rahadian Riza Rahmadani Rahmadani Ramadhani, Putri Erika Ratu Annisa Fairuz Regita Khoirunnisa Resti Fauziah Resti Fauziah, Resti Ricky Michael Riesnawaty, Risna Rini Rizkiawati Rini Rizkiawati, Rini Risna Resnawaty Risna Resnawaty Risna Resnawaty, Risna Rizkia Annisa Frabandani Rizkia Annisa Frabandani, Rizkia Annisa Rosma Sandratika Rudi Saprudin Darwis, Rudi Saprudin Sahadi Humaedi Sahadi Humaedi Santoso, Meilanny Saputri, Anisza Eva Saragih, Evangelina Putri Shidiq, Alima Fikri Silva, Khairani Rahma Sindy Husnul Yaqien Soekamto, Restu Widhi Soni Ahmad Nulhaqim Sri Sulastri Susanto, Meilanny Budiarti Uswatun Hasanah Utami, Ezza Oktavia Vini Oktaviani Viqa Nanda Prajatami Viqa Nanda Prajatami, Viqa Nanda Wahida, Dian Salma Wandi Adiansah, Wandi WIDAPRATAMA, FADILLA RAMA WIDAPRATAMA Wulandari , Arinda Putri Wulandari, Arinda Putri YAQIEN, SINDY HUSNUL Yesi Fitriani Yesi Fitriani, Yesi Yudhistira Anugerah Pratama Yumna Nurtanty Tsamara