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All Journal JURNAL HUKUM Jurnal Studi Pemerintahan Journal of Indonesian Tourism and Development Studies JAM : Jurnal Aplikasi Manajemen Wacana, Jurnal Sosial dan Humaniora International Journal of Local Economic Governance Erudio: Journal of Educational Innovation Jurnal Pembangunan dan Alam Lestari Jurnal Ilmu Sosial dan Ilmu Politik (JISIP) JPAP (Jurnal Penelitian Administrasi Publik) (e-Journal) Journal of Governance and Public Policy Journal of Governance Jurnal Pajak Indonesia (Indonesian Tax Review) International Journal of Social Science and Business JOURNAL OF SCIENCE AND SOCIAL RESEARCH Journal of Public Administration Studies Reformasi : Jurnal Ilmiah Ilmu Sosial dan Ilmu Politik Jurnal Perencanaan Pembangunan Jurnal Desentralisasi The Journal of Indonesia Sustainable Development Planning (JISDeP) Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Educoretax JOURNAL OF HUMANITIES, SOCIAL SCIENCES AND BUSINESS (JHSSB) International Journal of Science and Society (IJSOC) Jurnal Penelitian Kehutanan Wallacea
Andy Fefta Wijaya
Faculty Of Administrative Science Brawijaya University
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Social Sciences Other

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Journal : JOURNAL OF SCIENCE AND SOCIAL RESEARCH

 1 
FAKTOR-FAKTOR PENYEBAB DAN SOLUSI KEGAGALAN LAYANAN PENDIDIKAN TINGGI DI MALANG RAYA: SUATU STUDI KASUS Imam Hanafi; Suryadi Suryadi; Sukanto Sukanto; Andy Fefta Wijaya; Choirul Saleh
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol 5, No 2 (2022): June 2022
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v5i2.780

Abstract

Quality education must be included in a comprehensive education system under applicable education laws. The definition of good service quality must pay attention to and be centered on efforts to fulfill customer needs and desires and the accuracy of delivery to balance customer expectations. This study aimed to identify the factors causing the failure of education services in Malang Raya and their solutions. Several data collection techniques were used in this study, including interviews, observation, and documentation. In this study, the main instrument was the researcher himself, who was supported by an interview guide, file notes, and writing instruments. This study uses descriptive data analysis, which aims to describe, explain and explain in detail and systematically about the actual situation, which will then draw a conclusion and finally be able to answer the problems raised in the formulation of the problem. In this study, it was found that the factors causing the failure of educational services in Malang Raya, among others: 1) There is no optimal collaboration between stakeholders, 2) There are still providers of subscription education services that collect tuition fees, 3) Supervisory human resources, 4) An effective supervision system. less than optimal, 5) Inadequate facilities and infrastructure, and 6) Miss Orientation.
Co-Authors Agus Suryono Agus Suryono Agus Suryono Akhmad Amirudin Anacleto Pinto Andy Dwi Cahyono Anesia Ribka Anugerah, Bima Satria Armanu, Armanu Asih Widi Lestari Asti Amelia Novita Athrusy Robiul Hakim Bambang Hendroyono Bambang Supriyono Bambang Supriyono Bambang Supriyono Belly Sultrawijaya Benny Setiawan, Benny Choirul Saleh Dian Andryanto Dwi Permana, I Made Endah Setyowati Fachry Abda El Rahman Fadel Muhammad Fadel Muhammad Fadel Muhammad, Fadel Farida Nurani Firda Hidayati Friska Ayu O Gidion Arif Setyawan Hamidah Nayati Utami Hendroyono, Bambang Hermawan . Hermawan Hermawan Imam Hanafi Imam Hanafi Imam Hardjanto Indah Mindarti, Lely Irwan Aribowo Irwan Aribowo Aribowo Irwan Aribowo, Irwan ISMAIL - Julkarnain, Donny Setyaelvanda Khairul Muluk Khairul Muluk Khuswantoro Akhadi Kuntonegoro, Hariomurti Tri Kusuma, I Gede Komang Chahya Bayu Anta Laily Rofi’ah Lely Indah Mindarti, Lely Indah M.R. Khairul Muluk Madyana Retnaning Hastuti Mahadiansar Mahadiansar Mahadiansar, Mahadiansar Makhsun Hadi Sadikin Manurung, Herdinawaty Mardiyono , Mardiyono Mardiyono Mardiyono Mardiyono Marta Trifena Patriot Moh. Khusaini Mohammad Bisri Mohammad Nuh Muhammad Latif Muriadi Muriadi Nadia Fajriani Ni Luh Yulyana Dewi Nof, Faisal Novita, Asti Amelia Nurani, Farida Pedrito dos Santos dos Santos Permana, I Made Dwi Pongsathon Kaewmanee Pongsathon Kaewmanee Prastyari, Catrine Ana Priyo Budi Santoso Ratih Nurpratiwi Retno Wulan Sekarsari Retno Wulan Sekarsari Rofi’ah, Laily Saleh Soeaidy Samrit Yossomsakdi Santy Nurina Aprilia Siti Rochmah Siti Rochmah Siti Rochmah Siti Rochmah Soni Kurniawan Sony Manggala Putra Sukanto Sukanto Sukoco, Johan Bhimo Suryadi Suryadi Suryadi Suryadi Suyeno Suyeno Tjahjanulin Domai Tjahjanulin Domai Tjahjanulin Domai Wanto, Alfi Haris Wike, Wike Yurizal Yurizal