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Assessing Digital Innovations in Public Service Delivery of West Java Province versus South Korea and Mexico Septiana Dwiputrianti; Deska Yuda Amellia; Hye Kyoung Lee; Vivian Kadelbach
Administratio Vol 16 No 1 (2025): Administratio: Jurnal Ilmiah Administrasi Publik dan Pembangunan
Publisher : Jurusan Ilmu Administrasi Publik, Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23960/administratio.v16i1.476

Abstract

This research evaluates the effectiveness and challenges of the Digital Public Service Mall (MPP Digital) in West Java, Indonesia, compared to established digital service models in South Korea and Mexico. The study explores critical challenges faced in public administration and service delivery in a global shift towards digital governance. Employing a qualitative comparative methodology, insights were gathered from various stakeholders, including government officials, service users, and community representatives. The findings indicate notable improvements in service efficiency and user satisfaction, with processing times decreasing from an average of 30 days to around 10 days. Furthermore, 85% of users preferred digital services over traditional methods, reflecting a shift towards more responsive governance models. However, the research also identifies significant challenges, including disparities in digital literacy and access, which impede equitable service delivery. To mitigate these issues, the study advocates targeted training programs to enhance digital skills among marginalised populations, ensuring broader access to digital innovations. The novelty of this study lies in its thorough comparative analysis that highlights Indonesia's specific socio-cultural factors and offers insights to refine existing conceptual models in digital governance. By addressing these dimensions, the research contributes to the ongoing discourse on digital transformation in public administration and provides actionable recommendations for policymakers and public administrators
PUBLIC POLICY AND GOVERNANCE FOR STUNTING REDUCTION: LESSONS FROM INDONESIA’S POSYANDU REFORM AND CHINA’S COMMUNITY HEALTH SYSTEM Azzahra, Nahbisaila Athaya; Dwiputrianti, Septiana; Wang, Tao
Irpia : Jurnal Ilmiah Riset dan Pengembangan Vol 10 No 4 (2025): Irpia : Jurnal Ilmiah Riset dan Pengembangan
Publisher : Institut Riset dan Pengembangan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71040/irpia.v10i4.307

Abstract

This study examines how public policy and governance structures influence the effectiveness of Indonesia’s efforts to reduce stunting through the Posyandu reform under the Six Minimum Service Standards (6 SPM), and identifies relevant lessons from China’s Community Health Service (CHS) system. Using a qualitative descriptive–comparative research design, the study analyzes governance roles, coordination mechanisms, and institutional arrangements based on observations of Posyandu implementation in Bandung Regency and a structured review of China’s CHS model. The findings show that the success of Posyandu reform depends heavily on subnational governance capacity, particularly in coordinating multisectoral programs, ensuring data reliability, and providing clear operational guidance for community health services. Comparative insights from China highlight the value of standardized service packages, professional staffing, and unified data systems in strengthening implementation consistency. The study concludes that governance quality is a central determinant of stunting reduction outcomes and that Indonesia can benefit from adopting selected governance practices from China while maintaining its community-based approach. Future research should incorporate richer empirical data and deeper field-based comparisons.
A Ekonomi Gig atau Ketimpangan Digital? Pelajaran untuk Masa Depan Ketenagakerjaan Indonesia Dwiputrianti, Septiana; Kotchegura, Alexander; Lee, Hye Kyoung
Jurnal Ketenagakerjaan Vol 20 No 3 (2025): Gig Workers
Publisher : Pusat Pengembangan Kebijakan Ketenagakerjaan Kementerian Ketenagakerjaan Republik Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47198/jnaker.v20i3.616

Abstract

The gig economy has been widely celebrated for its potential to boost national productivity and generate flexible employment opportunities. Yet, beneath its promise lies the paradox of digital inequality. In Indonesia, the rapid growth of platform-based work in transportation, delivery, and online freelancing demonstrates the gig economy’s increasing visibility. However, compared to countries such as India, Brazil, and the United States, the measurable contribution of gig work to long-term economic resilience is less certain. Drawing on secondary data from the ILO, World Bank, and OECD, this paper argues that the gig economy, while expanding labour absorption, disproportionately depends on precarious, low-wage arrangements that limit upward mobility and sustainable growth. From a cultural perspective, gig work normalises hyper-flexibility and individualisation, reshaping the meaning of employment in ways that weaken collective bargaining and career stability. Comparative analysis reveals that countries with robust labour regulations have managed to harness gig productivity without exacerbating inequality, whereas emerging economies with weaker systems, such as Indonesia, risk deepening informalization. This study contends that Indonesia’s policy challenge is not whether the gig economy should grow, but whether it can grow inclusively. Without deliberate labour governance, Indonesia may face a dual economy: one sector benefiting from digital innovation, and another trapped in precarious, digitally mediated inequality.
Governance Models and Stunting: Comparative Policy Insights from Indonesia, Malaysia, and Mexico Dwiputrianti, Septiana; Balian, Moch. Ubaidillah; Arshad, Rozita; Kadelbach, Vivian; Abdullah, Sait
Jurnal Borneo Administrator Vol. 21 No. 3 (2025): Desember 2025
Publisher : Pusjar SKPP Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24258/jba.v21i3.1710

Abstract

162 million children worldwide are affected by stunting, which has serious societal repercussions (WHO, 2021). In order to identify institutional drivers of success, this study compares the governance styles used to address stunting in Mexico (hybrid), Malaysia (centralised), and Indonesia (decentralised). Through a qualitative examination of 45 coverage documents (2015–2023) and 72 stakeholder interviews, we find that Malaysia's NPAN uses cross-regional cooperation to reduce stunting by 12%, while Indonesia's bureaucratic fragmentation hinders implementation. The importance of network engagement is emphasized in Mexico's PENSAN application. By showing how adaptive frameworks that are adapted to local capacities improve fitness outcomes, the study advances the idea of collaborative governance. Malaysia is a prime example of a collaborative governance model that involves a fewstakeholders and improves its national nutrition strategy. Mexico's comprehensive strategy, which combines health and social regulations, underscores the significance of community engagement in public health initiatives. A comparative analysis of stunting incidence indicates that Indonesia (20.0%) and Malaysia (24.3%) face significant challenges in reducing stunting rates, whereas Mexico (13.9%) has made greater progress in this area. This study gives contribution to the study of public administration by illustrating how centralized (Malaysia), decentralized (Indonesia), and hybrid (Mexico) governance systems influence the effectiveness of health interventions. It provides critical insights for policymakers and practitioners, advocating for inclusive stakeholder participation and the necessity of context specific solutions. This study redefines discussions on decentralization in global health governance and fills the gap on cross-national governance analyses in stunting policy. This study indicates that policymakers ought to promote institutional flexibility and participatory design to attain SDG objectives.
Penerapan Manajemen Talenta di Lingkungan Pemerintah Kota Sukabumi Prastika, Yulia; Listiani, Teni; Putrianti, Septiana Dwi; Rahman, Abdul
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 7 No. 4 (2026): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v7i4.10675

Abstract

Penelitian ini bertujuan untuk menganalisis penerapan manajemen talenta di lingkungan Pemerintah Kota Sukabumi dalam kerangka sistem merit Aparatur Sipil Negara (ASN). Penelitian menggunakan pendekatan kualitatif dengan desain studi kasus. Lokasi penelitian berada di Pemerintah Kota Sukabumi dengan fokus pada Badan Kepegawaian dan Pengembangan Sumber Daya Manusia (BKPSDM). Informan penelitian dipilih secara purposive yang terdiri dari pejabat pengelola kepegawaian, tim manajemen talenta, serta ASN yang terlibat dalam proses assessment dan rotasi jabatan. Pengumpulan data dilakukan melalui wawancara mendalam, observasi, dan dokumentasi, kemudian dianalisis menggunakan model analisis interaktif Miles, Huberman, dan Saldana yang meliputi reduksi data, penyajian data, serta penarikan kesimpulan. Hasil penelitian menunjukkan bahwa Pemerintah Kota Sukabumi telah memiliki landasan regulasi melalui Peraturan Wali Kota Sukabumi Nomor 60 Tahun 2022, namun implementasi manajemen talenta belum berjalan optimal. Kendala utama meliputi belum terbentuknya talent pool yang komprehensif, keterbatasan pelaksanaan assessment kompetensi, belum adanya rencana suksesi yang sistematis, serta sistem penilaian kinerja yang belum sepenuhnya objektif. Penelitian ini juga menghasilkan model penerapan manajemen talenta yang terdiri dari tahapan akuisisi, pengembangan, retensi, dan penempatan talenta yang terintegrasi dengan faktor pendukung seperti nilai meritokrasi, dukungan pimpinan, sistem database kepegawaian, dan sistem penilaian kinerja. Model ini diharapkan dapat menjadi rekomendasi dalam penguatan implementasi manajemen talenta untuk mendukung profesionalitas ASN dan peningkatan kinerja organisasi pemerintahan daerah.
BURNOUT AS A MEDIATOR OF TRAIN DRIVERS’ PERFORMANCE IN WORK SHIFTS STUDY AT PT KERETA API INDONESIA (PERSERO) Priatna; Dwiputrianti, Septiana; Jubaedah, Edah; Pradesa, Hafid Aditya
Irpia : Jurnal Ilmiah Riset dan Pengembangan Vol 11 No 1 (2026): Irpia : Jurnal Ilmiah Riset dan Pengembangan
Publisher : Institut Riset dan Pengembangan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71040/jirp.v11i1.311

Abstract

Safety and performance of train drivers are crucial factors in railway operations. Shift work systems involving night shifts, irregular rotations, and long working hours can lead to work-related fatigue (burnout), which impacts performance. This study aims to analyze the effect of work shifts on train driver performance with burnout as a mediating variable at PT Kereta Api Indonesia (Persero). The research uses a quantitative approach with a survey of 2,184 train drivers. Data analysis is conducted using Partial Least Squares–Structural Equation Modeling (PLS-SEM). The results reveal that work shifts have a significant positive effect on burnout (β = 0.608), work shifts have a significant negative effect on train driver performance (β = –0.339), and burnout has a very strong negative effect on performance (β = –0.839). Burnout significantly mediates the relationship between work shifts and performance, with a mediation effect of 51%. These findings emphasize that the decline in train driver performance is more influenced by burnout than by direct effects of work shifts. Comparatively, Japan’s fatigue management practices through a Fatigue Risk Management System (FRMS) are more systematic and preventive compared to Indonesia. This research contributes to strengthening the role of burnout as a mediating variable in the Job Demands–Resources framework and offers practical implications for PT KAI in reforming shift work policies for safety.
Tantangan dan Kendala Pelaksanaan Kebijakan Pengalihan Bea Perolehan Hak Atas Tanah dan Bangunan (BPHTB) di Pemerintah Kota Gunungsitoli Dwiputrianti, Septiana; Buulolo, Yafet K.
Jurnal Borneo Administrator Vol. 12 No. 1 (2016): April 2016
Publisher : Pusjar SKPP Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (495.233 KB) | DOI: 10.24258/jba.v12i1.211

Abstract

The studi aims to review the impact of policy implementation on LandandBuildingAcquisition Tax Transfer (BPHTB) at Gunungsitoli Municipality, based on City Government RegulationNumber 2Year 2011. This study found that there are eight impediments faced by the local government of Gunungsitoli Municipality to implement the new policy of BPHTB, they are: (1) office building that is not feasible to be occupied and functioned as a work place as well as very limited space to serve taxpayers; (2) the local government has not had a proper long-term strategy to explore and enhance the revenue from the tax; (3) the organizational structure and working procedures of the department which are not adjusted with Regulation of Minister of Home Affairs Number 56 Year2010, (4) lack of workload analysis and job analysis, (5) lack of community understanding on BPHTB and payment procedure through the self-assessment system; (6) lack of implementation of the development for employees as well as limited fund for employees training; (7) preparation and formulation of tax regional regulations that are not based on academic study or not involving taxation experts; (8) disagreement between revenue agency and land agency in Nias Regency in conducting the payment receipt verification of BPHTB.Keywords: local taxes, policy implementation, Gunungsitoli Municipality.Artikel ini bertujuan untuk menganalisis dampak dari pelaksanaan Peraturan Walikota Gunungsitoli Nomor 2 Tahun 2011 berkaitan dengan pengalihan Bea Perolehan Hakatas Tanah dan Bangunan (BPHTB). Dalam pelaksanaan pengalihan BPHTB di Kota Gunungsitoli mengalami banyak  kendala yang meliputi:(1) gedung kantor yang belum layak untuk ditempati dan difungsikan sebagai tempat bekerja, serta sangat terbatas untuk melakukan pelayanan kepada para wajib pajak; (2) pemerintah belum memiliki strategi jangka panjang yang tepat untuk menggali dan meningkatkan pendapatan dari hasil pemungutan pajak; (3) struktur organisasi dan tata kerja dinas yang masih belum disesuaikan dengan Permendagri Nomor 56 Tahun 2010, (4) tidak tersedianya analisis beban kerja dan analisis jabatan, (5) kurangnya pemahaman masyarakat tentang BPHTB dan prosedur pemungutan BPHTB melalui self assessment system; (6) kurangnya pelaksanaan pengembangan pendidikan bagi para pegawai serta keterbatasan anggaran untuk pelaksanaan pelatihan; (7) penyusunan dan perumusan peraturan-peraturan daerah terkait dengan pengelolaan pajak tidak melalui sebuah kajian akademis dari para pakar yang ahli dalam bidang perpajakan;(8) ketidaksepahaman dinas pendapatan dan kantorpertanahan Kabupaten Nias dalam pelaksanaan verifikasi tanda bukti pembayaran BPHTB oleh wajib pajak.Kata kunci: pajak daerah, implementasi kebijakan, Pemerintah Kota Gunungsitoli.
Wawasan yang Dapat Ditindaklanjuti tentang Kebijakan Unit Pengelolaan Utang untuk Obligasi Regional dan Lingkungan Bisnis yang Efektif: Studi Perbandingan Indonesia dan Meksiko Septiana Dwiputrianti; Bahril Putra Ardian; Vivian Kadelbach
Jurnal Bina Praja Vol 17 No 1 (2025)
Publisher : Research and Development Agency Ministry of Home Affairs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21787/jbp.17.2025.103-119

Abstract

Effective public policy debt management through Debt Management Units (DMUs) is essential for regional governance and economic development. Compared with Mexico, the study focuses on actionable policy insights and the importance of DMUs in effective regional bond issuance and business environment improvement in Indonesia. The primary objective is to enhance the operational effectiveness of DMUs to facilitate successful bond issuance and improve the local business environment. The study used a qualitative research methodology to gather comprehensive insights and involved semi-structured interviews with key stakeholders, observations, and document analysis. Findings reveal that DMUs are crucial in coordinating debt strategies and managing risks; however, their effectiveness is often compromised by inadequate human resources, unclear organizational structures, and regulatory constraints. The study proposes actionable solutions, such as investing in human resource development, establishing clear Standard Operating Procedures (SOPs), and advocating for balanced regulatory reforms. These findings contribute significantly to public governance and policy by highlighting the importance of enhancing DMU performance for sustainable economic growth. The research emphasizes a multifaceted approach integrating human resource capacity, organizational clarity, and stakeholder engagement. By addressing the specific context of local government, this study provides valuable insights for policymakers and practitioners, promoting effective public finance management and fostering a favorable investment climate. The proposed recommendations aim to empower DMUs, ensuring they can fulfil their vital regional governance and economic development functions.
Pengaruh Tuntutan Kerja, Sumber Daya Kerja, dan Kesejahteraan terhadap Kinerja Awak Sarana Perkeretaapian di Pt Kereta Api Indonesia (Persero) Supriadi Supriadi; Septiana Dwiputrianti; Teni Listiani; Elly Sufiyanti
Jurnal Ilmiah Global Education Vol. 7 No. 2 (2026): JURNAL ILMIAH GLOBAL EDUCATION (In Press)
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/jige.v7i2.5741

Abstract

This study aims to analyze the influence of job demands, sumber daya kerja, and well-being on the Job Performance of Railway Crew Members (Awak Sarana Perkeretaapian/ASP) at PT KAI (Persero). The research model is developed based on the job demands –Resources (JD-R) framework, which emphasizes the balance between workload and available resources in shaping employee performance outcomes. A quantitative approach was employed using a survey method to collect data through online questionnaires distributed to 200 respondents selected with proportionate stratified random sampling. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results show that job demands have a positive and significant effect on Job Performance, although the effect is relatively small. job resources also have a positive and significant impact on Job Performance, particularly through social support from supervisors and coworkers, as well as the clarity of job objectives carried out by ASP. Meanwhile, employee well-being demonstrates the most dominant influence on Job Performance. The findings confirm the relevance of the JD-R model in the railway operational context and highlight the importance of organizational strategies in balancing high job demands with adequate job resources and well-being initiatives. Practically, these results can serve as a foundation for the company to formulate policies for improving ASP performance through better work schedule management, provision of adequate facilities, career development support, and strengthening of employee well-being programs.
Penerapan Manajemen Talenta di Lingkungan Pemerintah Kota Sukabumi Yulia Prastika; Teni Listiani; Septiana Dwi Putrianti; Abdul Rahman
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 7 No. 4 (2026): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v7i4.10675

Abstract

Penelitian ini bertujuan untuk menganalisis penerapan manajemen talenta di lingkungan Pemerintah Kota Sukabumi dalam kerangka sistem merit Aparatur Sipil Negara (ASN). Penelitian menggunakan pendekatan kualitatif dengan desain studi kasus. Lokasi penelitian berada di Pemerintah Kota Sukabumi dengan fokus pada Badan Kepegawaian dan Pengembangan Sumber Daya Manusia (BKPSDM). Informan penelitian dipilih secara purposive yang terdiri dari pejabat pengelola kepegawaian, tim manajemen talenta, serta ASN yang terlibat dalam proses assessment dan rotasi jabatan. Pengumpulan data dilakukan melalui wawancara mendalam, observasi, dan dokumentasi, kemudian dianalisis menggunakan model analisis interaktif Miles, Huberman, dan Saldana yang meliputi reduksi data, penyajian data, serta penarikan kesimpulan. Hasil penelitian menunjukkan bahwa Pemerintah Kota Sukabumi telah memiliki landasan regulasi melalui Peraturan Wali Kota Sukabumi Nomor 60 Tahun 2022, namun implementasi manajemen talenta belum berjalan optimal. Kendala utama meliputi belum terbentuknya talent pool yang komprehensif, keterbatasan pelaksanaan assessment kompetensi, belum adanya rencana suksesi yang sistematis, serta sistem penilaian kinerja yang belum sepenuhnya objektif. Penelitian ini juga menghasilkan model penerapan manajemen talenta yang terdiri dari tahapan akuisisi, pengembangan, retensi, dan penempatan talenta yang terintegrasi dengan faktor pendukung seperti nilai meritokrasi, dukungan pimpinan, sistem database kepegawaian, dan sistem penilaian kinerja. Model ini diharapkan dapat menjadi rekomendasi dalam penguatan implementasi manajemen talenta untuk mendukung profesionalitas ASN dan peningkatan kinerja organisasi pemerintahan daerah.