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All Journal Publika JPSI (Journal of Public Sector Innovations) Community Engagement and Emergence Journal (CEEJ) Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Kewarganegaraan SERUNAI JKMP (Jurnal Kebijakan dan Manajemen Publik) Madani: Multidisciplinary Scientific Journal Socius: Social Sciences Research Journal Journal of Governance and Public Affairs
Deby Febriyan Eprilianto
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Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Physics Public Health Social Sciences Other

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The Effect Of System Quality, Information Quality, and Network Quality on The Quality of Electronic Local Tax Information System Services (Si Pakde) In Restaurant Tax Payments at The Regional Revenue Agency of Jombang Regency Angrraeni, Natasya Dinda; Pradana, Galih Wahyu; Eprilianto, Deby Febriyan; Fitrie, Ravienda Anita
Madani: Jurnal Ilmiah Multidisiplin Vol 4, No 1 (2026): February 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18476639

Abstract

The implementation of the Electronic Regional Tax Information System (SI PAKDE) by the Jombang Regency Regional Revenue Agency (Bapenda) aims to improve the quality of regional tax services. However, there are indications that taxpayers still face technical obstacles in the form of unstable network connections, system delays, and inadequate information clarity. This study examines the influence of three dimensions of quality, application system quality, information content quality, and network infrastructure quality on the perception of SI PAKDE service quality. The research method uses a quantitative approach with the Partial Least Squares Structural Equation Modeling (PLS-SEM) technique assisted by SmartPLS 4 software. The research sample consisted of 98 restaurant taxpayers who actively use SI PAKDE, selected through proportionate stratified random sampling. The results showed that simultaneously the three independent variables significantly influenced service quality with an R-square value of 0.865, which means these variables were able to explain 86.5% of the variation in service quality. Partially, it was found that network quality had a positive and most dominant influence on service quality (path coefficient 0.607; p = 0.000). System quality also had a significant effect, but with a lower magnitude (path coefficient 0.242; p=0.046). Conversely, information quality was found to have no significant effect on service quality in the context of restaurant taxpayers' use of the PAKDE Information System (path coefficient 0.114; p=0.354).
Analisis Prinsip Good Local Governance Melalui Pengelolaan Media Sosial Di Kota Surabaya (Studi Kasus: Akun Tiktok Wakil Wali Kota Surabaya @Cakj1) Ramadhan, Aditya; Pradana, Galih Wahyu; Ma'ruf, Muhammad Farid; Eprilianto, Deby Febriyan
Community Engagement and Emergence Journal (CEEJ) Vol. 7 No. 4 (2026): Community Engagement & Emergence Journal (CEEJ)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ceej.v7i4.10583

Abstract

Pemanfaatan media sosial TikTok oleh Wakil Wali Kota Surabaya sebagai sarana komunikasi publik mencerminkan adaptasi pemerintah daerah terhadap perubahan pola interaksi masyarakat di era digital. TikTok memiliki karakteristik visual, interaktif, dan berorientasi pada kecepatan informasi, sehingga berpotensi menjadi instrumen pendukung penerapan prinsip-prinsip Good Local Governance. Namun demikian, sejauh mana pengelolaan akun TikTok Wakil Wali Kota Surabaya @cakj1 mencerminkan penerapan prinsip transparansi, partisipasi, akuntabilitas, responsivitas, serta efektivitas dan efisiensi belum dikaji dan dijelaskan secara jelas dan sistematis. Penelitian ini bertujuan untuk menganalisis prinsip Good Local Governance melalui pengelolaan media sosial di Kota Surabaya dengan studi kasus pada akun TikTok Wakil Wali Kota Surabaya @cakj1. Teori yang digunakan dalam penelitian ini adalah teori Good Governance menurut UNDP (1997) yang mencakup transparansi, partisipasi, akuntabilitas, responsivitas, efektivitas dan efisiensi. Metode penelitian yang digunakan adalah deskriptif dengan pendekatan kualitatif. Dapat disimpulkan bahwa penerapan prinsip Good Local Governance melalui pengelolaan media sosial TikTok @cakj1 belum optimal dalam mendukung penerapan prinsip Good Local Governance secara komprehensif dalam sistem pemerintahan Kota Surabaya. Transparansi masih terbatas pada publikasi aktivitas, partisipasi belum substantif, akuntabilitas belum mencerminkan pertanggungjawaban kelembagaan, dan responsivitas belum terlembaga dalam mekanisme resmi. Sementara itu, efektivitas dan efisiensi komunikasi menunjukkan hasil yang relatif baik. Diperlukan penyesuaian konten dalam pengelolaan akun TikTok @cakj1 yang tidak hanya fokus menampilkan aktivitas penanganan aduan permasalahan, tetapi juga secara konsisten fokus menyajikan infromasi teknis Pemerintah Kota Surabaya seperti penjelasan mengenai dasar kebijakan, regulasi, serta gambaran umum penggunaan anggaran, dan laporan kinerja pemerintah Kota Surabaya secara menyeluruh.
The Effectiveness of Information Verification Services through the Klinik Hoaks Website at the Department of Communication and Informatics of East Java Province Karisma, Herdyana Lady; Pradana, Galih Wahyu; Ma’ruf, Muhammad Farid; Eprilianto, Deby Febriyan
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 8 (2026): March
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.19373650

Abstract

The rapid development of information and communication technology has driven significant changes in the implementation of public services, particularly in the dissemination of information to the public. The increasing accessibility of the internet enables information to spread quickly, but also raises the potential for the circulation of false or misleading information. This condition requires the government to provide public information services that are accurate, responsive, and easily accessible in order to protect society from the negative impacts of misinformation. The Government of East Java Province, through the Department of Communication and Informatics, provides a digital-based information verification service through the Klinik Hoaks Website to assist the public in clarifying questionable information. This study aims to assess the effectiveness of the service based on Duncan’s organizational effectiveness theory, which includes goal attainment, integration, and adaptation. This research employs a qualitative approach with a descriptive design. Data collection techniques include observation, interviews, and documentation, with informants selected using purposive sampling. The results show that the Klinik Hoaks Website service has generally been effective. The service is able to meet the public’s need for information verification, has procedures that are easy to understand, and is supported by adequate facilities. However, several challenges remain, including inconsistency in verification time, limited outreach of socialization, and the absence of specific technical regulations. Therefore, improvements are needed in terms of service timeliness, broader dissemination, and strengthening of technical regulations to optimize the effectiveness of the service.
Intergovernmental Impact Analysis in Optimizing the Implementation of the Village Profile and Administration Management Information System in Merjoyo Village, Purwoasri District, Kediri Regency Ardiansyah, Yudha; Eprilianto, Deby Febriyan
Journal of Governance and Public Affairs Vol. 1 No. 2 (2024): October 2024, Journal of Governance and Public Affairs
Publisher : LPPM Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/xrafv984

Abstract

The Government of Kediri District through the Office of Community Empowerment and Village Administration created the Village Profile and Administration Management Information System (SIMPADE). The existence of the SIMPADE application is expected to help the performance of the village government in the service of making population certificates. This research is a descriptive research with a qualitative approach. The focus of this research is to determine the impact of the application of SIMPADE as a form of village cooperation with the implementing elements of village government affairs in Merjoyo Village, Purwoasri District, Kediri Regency. Data collection techniques through semi-structured interviews, direct observation, and documentation review. Data analysis techniques consist of data reduction, data presentation and conclusion drawing. The results of this study indicate that the impact of the SIMPADE application on the provision and dissemination of service information is quite good because it provides options and has the potential for further development even though there are some obstacles regarding the operation of the application in the field.
Co-Authors Adawiyah, Robik Atul Adreansyah, Dimas Agustin, Cindy Pramita Ali Hasbi Ramadani Ananta, Yogeshwara Pramudya Anantha, Randy Agung Angelly, Ryke Anggriani, Ema Idha Angrraeni, Natasya Dinda Anjarwati, Christia Ardiansyah, Yudha Boni Saputra Darna, Krisna Dwi Dasim Budimansyah DITA PERWITASARI Eva Hany Fanida, Eva Hany Fani, Amrul Fatria, Deni Yuda Febrianti, Valentina Fitrianingrum, Aditya Pratiwi Fitrie, Ravienda Anita Galih Wahyu Pradana H, Mohammad Hermy Heni Purwa Pamungkas Heru Arizal Hilmi, Ahmad Nizar Iim Siti Masyitoh Jazuli, Muhammad Jawwadul Hammam Karisma, Herdyana Lady Luqmanul Hakim Ma'ruf, Muhammad Farid Ma’ruf, Muhammad Farid Mahadhika, Vita Ma’ruf, Muhammad Farid Megawati, Suci Miadio Cantika, Anugerah Berliant Muhamad Arif Mahdiannur Nada, Annisa Qothrun Nurkumala, Dhea Angelia Oktariyanda, Trenda Aktiva Permatasari, Marsella Arlin Pradani, Fajar Kusuma Purnamasari, Anggun Cahaya Puspita Anggraini, Puspita Putri, Allicia Syafira R, Dwi Anggorowati Rachmadhani, Azzahroh Rahmat Ramadhan, Aditya Ramadhan, Mochammad Fahri Ilmi Rejaningtyas, Eva Septiana Romadhon, Akbar Kurnia Salsabila, Faza Saila Sapara, Lusi Ana Sari, Beti Indah Sari, Lisa Amelia Sari, Yuyun Eka Kartika Syafaat, M. Nur Ali Taqwa, Muhammad Decavarya Amarobit Taufik, Efendi Nur Thoyyibah, Roihatut Usmi, Rianda Wangi, Sintya Pandan Yeni Puspitasari Yulika, Ikhlima Rahma Yuni Lestari Yunitasari, Bellina