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All Journal Jurnal Ilmu Informasi Perpustakaan dan Kearsipan Edutech International Journal of Education Record and Library Journal Edulib Jurnal Kajian Informasi & Perpustakaan Jurnal Kajian Komunikasi JIPI (Jurnal Ilmu Perpustakaan dan Informasi) PRofesi Humas PEDAGOGIA Lontar : Jurnal Ilmu Komunikasi ComTech: Computer, Mathematics and Engineering Applications Jurnal Manajemen Komunikasi DIALEKTIKA Info Bibliotheca: Jurnal perpustakaan dan ilmu Informasi Gunahumas Dedicated: Journal of Community Services (Pengabdian kepada Masyarakat) BACA: Jurnal Dokumentasi dan Informasi Jurnal Ilmu Informasi, Perpustakaan, dan Kearsipan
Hana Silvana
Universitas Pendidikan Indonesia
Religion Arts Humanities Computer Science & IT Education Engineering Environmental Science Languange, Linguistic, Communication & Media Library & Information Science Mathematics Physics Social Sciences Other

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Komunikasi Antarbudaya dalam Masyarakat Multikultur Hedi Heryadi; Hana Silvana
Jurnal Kajian Komunikasi Vol 1, No 1 (2013): June 2013
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (726.452 KB) | DOI: 10.24198/jkk.v1i1.6034

Abstract

Tulisan ini bermaksud untuk mengetahui “Bagaimana komunikasi antarbudaya etnis Sunda dalam masyarakat multikultur?” Untuk mengungkap fenomena tersebut penulis menggunakan metode penelitian kualitatif dengan menggunakan model interaksionisme simbolik untuk melihat perilaku dan interaksi manusia yang dapat diperbedakan karena ditampilkan melalui melalui simbol dan maknanya. Untuk mendapatkan data, penulis menggunakan tiga teknik pengumpulan data, yaitu observasi, wawancara mendalam dan telaah dokumentasi. Hasil penelitian ini menemukan telah terjadi adaptasi timbal balik antara etnis Sunda sebagai pendatang dengan etnis Rejang sebagai pribumi. Adanya sikap saling menghargai dan menghormati antara etnis pendatang dan pribumi memungkinkan setiap kelompok etnis tersebut untuk menjalankan kebudayaannya masing-masing. Masyarakat dari etnis Sunda dengan Rejang saat berdialog dapat menggunakan bahasa Sunda, bahasa Rejang atau bahasa melayu dialek Bengkulu. Hubungan antara kedua etnis tersebut sejauh ini telah berlangsung tanpa hambatan yang berarti karena masing-masing etnis telah saling menerima apa adanya.
Upaya Meningkatkan Kualitas Layanan di Dinas Perpustakan dan Kearsipan Daerah Kabupaten Karawang Barat Pada Era Informasi Inka Zaenab Fanya; Hana Silvana
JIPI (Jurnal Ilmu Perpustakaan dan Informasi) Vol 7, No 1 (2022)
Publisher : Progam Studi Ilmu Perpustakaan UIN Sumatera Utara Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30829/jipi.v7i1.8675

Abstract

Artikel ini membahas mengenai upaya meningkatkan kualitas layanan di Dinas Perpustakaan dan Kearsipan Daerah Karawang. Perpustakaan dan Arsip Daerah Karawang yang didirikan tahun 1996, keberadaan perpustakaan dan arsip daerah Karawang ini untuk meningkatkan kecerdasan dan keberdayaan bangsa serta sebagai sarana pembelajaran masyarakat sepanjang hayat. Apa yang diberikan oleh perpustakaan dan arsip daerah karawang untuk kebutuhan informasi masyarakatnya.
The Implementation of Massive Open Online Courses (MOOCs)-Based E-Learning System for College Level Learners Hana Silvana; Nadia Hanoum
ComTech: Computer, Mathematics and Engineering Applications Vol. 8 No. 2 (2017): ComTech
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/comtech.v8i2.3754

Abstract

This research aimed to find out how the implementation of MOOCs-based e-learning system was as an attempt to provide equal access to education athigher education level in Indonesia and to describe the user profile of MOOCs based e-learning. This research used a descriptive quantitative method, and the subjects of the research were 30 MOOCs participants drawn randomly. The design of the MOOCs-based e-learning implementedhad following features. Those were a) Bahasa Indonesia content; b) responsive media interface that can be accessed from a variety of devices; c) the use of short duration video content to facilitate buffering process; d) the use of interactive multimedia content; e) the use of social learningprinciples through the feature of discussion forum; and f) the use of gamification principles through the provision of badges for participants. The results of this research indicate that MOOCs-based e-learning system has the potential to improve the equal access to higher education with severalindicators. First, the majority of participants are females. Second, the latest education of most users is high school or vocational high school. Last, most have been working as employees.
Program Corporate Social Responsibility (CSR) Pada PT Indocement Tunggal Prakarsa Tbk. Rully Rahmayani; Hana Silvana
PRofesi Humas Vol 2, No 2 (2018): PRofesi Humas
Publisher : LP3 Fakultas Ilmu Komunikasi Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (327.767 KB) | DOI: 10.24198/prh.v2i2.13115

Abstract

Penelitian ini bertujuan untuk mendeskripsikan Program Corporate social responsibility (CSR) yang dilaksanakan oleh PT Indocement Tunggal Perkasa. Jenis penelitian yang digunakan yaitu explanatory research, dengan pendekatan kuantitatif. Sampel dari penelitian ini adalah penerima program Pendampingan Kelompok Batik Pewarna Alam Ciwaringin yang berjumlah 77 orang responden. Teknik pengambilan sampel dalam penelitian ini menggunakan teknik total sampling. Teknik pengumpulan data menggunakan kuesioner, wawancara, dan studi pustaka. Uji hipotesis yang digunakan adalah uji F-test. Hasil Penelitian menunjukkan bahwa program corporate social responsibility pada dimensi memperoleh skor rata-rata tertinggi yaitu directionary, hal tersebut menunjukan bahwa masyarakat mengganggap bahwa keberadaan perusahaan memberikan manfaat bagi mereka. Sedangkan dimensi yang memperoleh skor rata-rata terendah adalah personality yang berarti masyarakat belum memahami perusahaan seperti perusahaan dapat dipercaya. Maka dari itu, semakin baik program corporate social responsibility maka semakin baik pula citra perusahaan di masyarakat. oleh karena itu, Perusahaan diharapkan untuk terus mempertahankan program pendampingan kelompok batik pewarna alam Ciwaringin dan meningkatkan komunikasi kepada publiknya, sehingga upaya penyampaian program corporate social responsibility untuk membentuk citra positif perusahaan akan tercapai dengan baik. Sebagai dampak dari CSR yang dilakukan oleh perusahaan kegiatan ini mendapat respons yang positif dari masyarakat sekitar.
Crisis communication in the #safetravelcampaign in the new normal era Nadya Shaffira; Hana Silvana
Jurnal Kajian Komunikasi Vol 10, No 1 (2022): June 2022
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jkk.v10i1.36648

Abstract

The Covid-19 pandemic has a significant impact on the problems that occur in the world of aviation. Because of the situation, the researcher sees another perspective on how the role of product-oriented social media campaigns in the form of services carried out by PT. Angkasa Pura II in changing public trust in the use and service of domestic air transportation. This study aims to determine the effect of the campaign on attitude change. So, there is a gap in the lack of quantitative research that discusses the relationship between product-oriented social media campaigns in changing people’s trust attitudes in the context of crisis and risk communication. The formulation of the problem in this study was to determine the significant relationship between message content and the structure of the #SafeTravelCampaign message on the attitude of trust using domestic air transportation in the new normal era. The approach used in this research is a quantitative descriptive correlation. The results of the study indicate that the campaign content is delivered well in terms of message content and message structure, it will improve the quality of the content which has an impact on changing the attitude of followers. The presence of campaign content have informative, educational, and entertainment value for followers of the @Angkasapura2 Instagram account. Then the presence of a campaign that worked can also be an example for other organizations or companies to increasing public trust in the use and service of services during the midst of the ongoing pandemic crisis.
Improvement of SD Negeri 2 Bojongmengger school library services by Customer Relationship Management (CRM) design Nanda Khaerunnisa Syafitri; Hana Silvana; Dini Suhardini
Dedicated: Journal of Community Services (Pengabdian kepada Masyarakat) Vol 1, No 1 (2023): Dedicated: Journal of Community Services (Pengabdian kepada Masyarakat), June 20
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/dedicated.v1i1.59223

Abstract

The widespread COVID-19 pandemic has had an impact on the realm of education. The enactment of the Learning From Home (LFH) policy has reduced activities carried out in schools. The school library at SDN 2 Bojongmengger was also affected and began to have fewer visitors, even though limited face-to-face activities were re-implemented at school. Therefore, a Customer Relationship Management (CRM) strategy is needed to properly maintain the school library's function and role. CRM strategy is an effort to attract students and teachers as school library customers to visit the library. The method used in this service is the service improvement method with the results of research and development. With the potential and problem analysis process steps, data analysis, and product design. Based on the results that have been implemented, the results show that the design of the CRM strategy in the school library can be carried out conventionally first by collecting needs data, data processing, collection development, user education, competitions, and rewarding after that it can be carried out developing CRM in a digital direction through the use of media Instagram.
URGENSI PENGGUNAAN TEKNOLOGI INFORMASI DALAM LAYANAN INFORMASI PUBLIK PADA MASA PANDEMI Dadang Sukirman; Hana Silvana
EDUTECH Vol 22, No 1 (2023)
Publisher : Prodi Teknologi Pendidikan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/e.v22i1.53596

Abstract

The Covid 19 pandemic began to occur in early 2020 in Indonesia. This incident was the beginning of the imposition of activity restrictions and direct interaction to maintain distance and reduce activities outside the house. This led to adjustments so that activities could run as they should. Services provided face-to-face are subject to restrictions. One of the solutions to overcome this problem is online services based on information technology. One of them is to develop services by utilizing internet-based technology. The Integrated Service Unit at UPI is an institution that has duties and functions in service to users, both the academic community and the general public. In carrying out its duties, ULT UPI needs to develop and innovate so that it can satisfy users. In carrying out its main task, it needs to be supported by facilities or instruments that assist in the effort to provide excellent service to stakeholders. The purpose of this research is to determine the extent to which ULT services can provide excellent service for users by developing using information technology. The population of this study was 7000 users and using the Yamane formula obtained 380 respondents. The results showed that the description of the information services needed by the public through ULT services in a summary graph of the distribution of information services needed by the public through ULT services with a response value of Very Satisfied in the good category, Satisfied was in the very good category, the rest were in the moderate category. The results showed that the ULT service gave the highest user satisfaction in the satisfied category. Thus, ULT services have provided services that provide satisfaction to users in the good category. While the dissatisfaction response for ULT services is the lowest value.Pandemi Covid 19 mulai terjadi pada awal tahun 2020 di Indonesia. Peristiwa ini menjadi awal diberlakukannya pembatasan aktivitas dan interaksi langsung menjadi menjaga jarak dan mengurangi aktivitas keluar rumah. Hal ini menyebabkan penyesuaian agar aktivitas dapat berjalan sebagai mana mestinya. Pelayanan yang dilakukan melalui tatap muka dilakukan pembatasan. Salah satu solusi yang dilakukan dilakukan untuk mengatasi hal tersebut adalah pelayanan online berbasis teknologi informasi. Salah satunya adalah dengan melakukan pengembangan layanan dengan memanfaatkan teknologi berbasis internet. Unit Layanan Terpadu di UPI merupakan lembaga yang mempunyai tugas dan fungsi dalam pelayanan kepada pengguna baik civitas akademika maupun masyarakat umum. Dalam melaksanakan tugas utamanya, perlu didukung dengan fasilitas atau instrumen yang membantu dalam upaya memberikan pelayanan prima kepada stakeholder. Tujuan Penelitian yang dilakukan adalah untuk mengetahui sejauhmana layanan ULT dapat memberikan layanan prima bagi pengguna dengan pengembangan menggunakan teknologi informasi. Populasi penelitian ini sebanyak 7000 pengguna, dengan menggunakan rumus Yamane diperoleh 380 orang responden. Hasil penelitian diperoleh hasil bahwa didapatkan gambaran layanan Informasi yang dibutuhkan publik melalui layanan ULT dalam grafik ringkasan sebaran layanan Informasi yang dibutuhkan publik melalui layanan ULT dengan nilai respon Sangat Puas dalam kategori baik, Puas berada pada kategori sangat baik, sisanya adalah kategori cukup. Hasil Penelitian menunjukkan bahwa layanan ULT memberikan kepuasan pada pengguna tertinggi terdapat pada kategori puas. Dengan demikian layanan ULT telah memberikan layanan yang memberikan kepuasan pada pengguna/user pada kategori baik. Sedangkan respon ketidakpuasan untuk layanan ULT berada dengan nilai terendah.
Terpaan Media Sosial dalam Minat Fashion dan Kepercayaan Diri Remaja Mulyadi, Septian; Silvana, Hana
Gunahumas Vol 5, No 1 (2022): Gunahumas
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/ghm.v5i1.56146

Abstract

Confidence is currently a problem that is often experienced by teenagers, especially when using social media. Even according to psychologists, social media at this time is one of the triggering factors for the crisis of self-confidence in adolescents. But on the other hand, the use of social media is a necessity to obtain sources of information, one of which is about fashion content. One of the social media that is often used by teenagers today is Twitter. Twitter is popular because of the auto base feature that can send tweets anonymously. This study was conducted to prove whether individuals who have an interest in fashion will be affected by their self-confidence by being exposed to the @ustadchen Twitter account. In assisting the research, a quantitative approach is used with the moderate regression method. The participants in this study were 383 active followers of the @ustadchen Twitter account by filling out a statement questionnaire. The results showed that interest in fashion with indicators of interest, attention, and desire had a positive and significant effect on adolescent self-confidence. In addition, media exposure with indicators of frequency, duration, and attention strengthens the influence of fashion interest on adolescent self-confidence. This shows that the higher the media exposure of the @ustadchen Twitter account, the influence of fashion interest on adolescent self-confidence increases. Based on the results of the study, interest in fashion and media exposure affects adolescent confidence in the positive and significant categories, so in this case, social media plays a role in building adolescent confidence.
Information Literacy of Tuberculosis Patients in Hospital Health Services Silvana, Hana; Heryadi, Hedi
Edulib Vol 14, No 1 (2024)
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/edulib.v14i1.71180

Abstract

In implementing health service management, the role of communication is needed, because it must determine the cause of a disease in a patient. Therefore, knowledge and communication skills must be possessed by all health workers, because they will influence patient perceptions, patient assessments of services, trust, and patient recovery rates. The research method used is a qualitative approach, data collection techniques through interview methods aim to obtain information from participants or sources through direct face-to-face dialogue between researchers and sources. The concept of information literacy standards is composed of three basic components, namely access, evaluation, and use. Patients in the millennial category browse the internet to find out more about this disease. On the internet site, the explanation is clearer and more detailed. Apart from that, health service information is also obtained in the form of banners, posters, pamphlets, or other printed media available at the health service facility. The research conducted showed that tuberculosis patients could develop information literacy about the need for information about the disease they were suffering from. This ability accesses, evaluates, and utilizes the required information. Fulfilling information needs related to their illness is available through information services available at the health center where their health facility is located or at the referral hospital where they seek treatment.
E-Libwork Web Portal Design as a Digital Learning Resources Silvana, Hana; Rullyana, Gema; Agustina, Susanti; Ardiansah, Ardiansah
Edulib Vol 11, No 1 (2021)
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/edulib.v11i1.50697

Abstract

The purpose of this research is to design e-LibWork as a digital instructional resources that can improve student’s information management skills. The application and development of Information and Communication Technology (ICT) -based learning is one of the most strategic steps in facing a better future for Indonesian education. Future learning is not just following global trends but is a strategic step in an effort to improve access and quality of education services to the public. The Library and Information Science Study Program develops its students to prepare graduate students to develop their abilities and competencies to find, manage, and evaluate information and knowledge, therefore in this effort it must improve access and quality of educational services, one of which is developing digital instructional resources as one of them. one source of learning. The method in this research is a method that usesDesign and Development (DnD). The subjects of this study consisted of several experts and participants. Experts in web design development consist of 1 web practitioner, and 1 content expert about learning resources. The implementation phase involved 32 participants for the pilot process.
Co-Authors Angga Hadiapurwa Ardiansah, Ardiansah Cecep Darmawan Cecep Darmawan, Cecep Chantika Sari, Ananta Dadang Sukirman Damayanti Damayanti Damayanty -, Damayanty Damayanty Damayanty Damayanty Damayanty, Damayanty Dian Arya, Dian Dinanti, Raina Dini Suhardini Fadilah, Syifa Diani Fadiyah Hadinah, Dewi Fajar, Yuniar Gema Rullyana Hanifah, Jezzyndah Hanoum, Nadia Harry Kurniawan Hedi Heryadi Hedi Heryadi, Hedi Heni Nuraeni Zaenudin Hermansyah, Rosika Pertiwi Inka Zaenab Fanya Johan, Riche Cynthia Kamaludin Kamaludin Khoerunnisa, Lutfi Lisna Nurhalisma, Lisna Mulyadi, Septian Nadya Shaffira Nanda Khaerunnisa Syafitri R. Nadia Hanoum, R. Nadia Riche Cythia, Riche Ridwan Effendi Rivana, Rivana Rully Rahmayani Saputra, Dimas Setiani, Selly Setiani, Selly Sulistyo, Holin Susanti Agustina, Susanti Wafa Aprilia Malik Widy Gumilar, Widy Yanti Ramadhan, Suci Yooke Tjuparmah