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All Journal SRIWIJAYA INTERNATIONAL JOURNAL OF DYNAMIC ECONOMICS AND BUSINESS International Journal of Applied Business Research Jurnal Riset Bisnis dan Investasi Journal of Global Business and Management Review Jurnal ABDINUS : Jurnal Pengabdian Nusantara JATI EMAS (Jurnal Aplikasi Teknik dan Pengabdian Masyarakat) Jurnal Statistika dan Matematika (Statmat) JBMR: Journal of Business and Management Review BUDGETING : Journal of Business, Management and Accounting Jurnal Scientia Jurnal Pengabdian kepada Masyarakat Nusantara Quantitative Economics and Management Studies Jurnal Disrupsi Bisnis Jurnal Dharma Bhakti Ekuitas Jurnal Abdimas Sang Buana Jurnal Ekonomi Jurnal Difusi al-fikrah: Jurnal Manajemen Pendidikan Journal of Management and Digital Business Jurnal Pengabdian Masyarakat Bestari (JPMB) Applied Business and Administration Journal Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Jurnal Pengabdian Masyarakat Bangsa Applied Business and Administration Journal (ABAJ) Jurnal Manajemen Informatika, Sistem Informasi dan Teknologi Komputer (JUMISTIK) Journal of Mathematics, Computation and Statistics (JMATHCOS) JABI: Jurnal Abdimas Bhakti Indonesia Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Jurnal Manajemen Maranatha Eko dan Bisnis: Riau Economic and Business Review
Sri Surjani Tjahjawati
Politeknik Negeri Bandung
Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

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Journal : Jurnal Scientia

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The Influence Of Servicescape On Customer Satisfaction Coffee Shop Karya Karsa, Bandung Luthfiani, Lulu Hasna; Tjahjawati, Sri Surjani
Jurnal Scientia Vol. 13 No. 04 (2024): Education and Sosial science, September-December 2024
Publisher : Sean Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58471/scientia.v13i04.2740

Abstract

Most Indonesians have changed their lifestyle by following the work from café (WFC) trend. This trend makes business people in the field of coffee shops must pay attention to a good servicescape to support customer satisfaction while on the move there. The purpose of this study was to determine the effect of servicescape on customer satisfaction of Karya Karsa Bandung Coffee. This research uses a quantitative approach method by sampling 120 respondents of Generation Z customers of Karya Karsa Bandung Coffee who do work from café (WFC) there. The results of the data collection were then processed with SPSS version 25. The result of this study is that servicescape has a positive and significant effect of 70.1% on customer satisfaction.
Co-Authors Abdul Malik Sayuti Al Ghifary, Muhammad Danish Aliah, Santi Alvi Nugraha Ariani Noor, Any Aryani, Desy Astiandini Hidayatullah Azis, Irfani Dewi Sri Sulastri Diputra, Naafi Yudha Dita Puspitasari Dita Puspitasari Erick Ferdinal Fadlhurrohman, Fakhri Jubair Ferdinal, Erick Ferdinal, Erick Folia, Azella Dwi Fujiasti, Sherry Novalia Gaffar, Mohammad Rizal Gundur Leo Halilah, Ii Hidayatullah, Astiandini Hidayatullah, Astiandini I Made Sumertajaya Irfan Maulana Sidik Irfani Azis Irfania, Novi IRWAN SETIAWAN Juliandhani, Audie Fricylia Krisna Yudha Bakhti Kumara, Putri Dennis Lastari, Hidya Indira Leo, Gundur Li Halilah Lisha Adzanta Firmansyah Luthfiani, Lulu Hasna Mamun Sutisna Marceilla Suryana Maya Setiawardani Mohammad Rizal Gaffar Mohammad Rizal Gaffar Naafi Yudha Diputra Nazofatullidya, Nazofatullidya Novi Irfania Nugraha, Alvi Nugraha, Alvi Nugroho Hardiyanto Partogi, Stephen Andreas Prawiranegara, Raden Indra Purwaningsih, Siti Samsiyah Putri Kumara Dennis Putri, Ivon Sandya Sari Raden Indra Prawiranegara Raka Siwi Putri Utomo, Sherly Ramadhan, Salsa Putri Saniyah, Nasywa Firyali Sarah, Ira Siti Sayuti, Abdul Malik Septiana, Vidya Ayu Dwi Septokasya, Mochamad Fali Septyandi, Chandra Budhi Setiawardani, Maya Sherly Raka Siwi Putri Utomo Sholihati Amalia Sholihati Amalia Sholihati Amalia Sholihati Amalia Sholihati Amalia Sholihati Amalia Sintawati, Putri Siti Samsiyah Purwaningsih Siti Samsiyah Purwaningsih Siti Samsiyah Purwaningsih Siti Samsiyah Purwaningsih Sri Raharso Sri Suryani Stephen Andreas Partogi Suryana, Marceilla Sutisna, Ma’mun Sutrisni, Rivan Syifaa Novianti Tangguh Dwi Pramono Tintin Suhaeni Tiorida, Ermina Tomy Andrianto YAYAN FIRMANSYAH, YAYAN Zalfa Dika Azahra